I had an excellent experience with this Carmax on Atlantic Blvd!! My sales person was Robert and he was awesome! I felt the whole process was probably the most transparent auto purchase I've ever had. I was able to check out several different cars and never felt pressured at all. It took me several visits and some browsing on the Carmax website. I found the car that checked all my boxes and it was close enough to Jax that shipping was free!! Once it arrived I test drove it, and again there was no pressure to buy. Robert was very knowledgeable and so patient with all my questions! I decided to purchase the 2020 Hyundai Santa Fe and ended up trading in my 2016 Kia Sorrento (wasn't planning on that but they gave me a fair value) There are no hidden fees, or any "bait & switch" like most dealers do! There is a dealer fee, but it's not a huge mark-up, considered the car meets their stringent standards and they are a business, so profit is not unreasonable. Overall the process was streamlined and straightforward. I didn't have any issues with my purchase, and I would definitely recommend checking them out if you're looking for a pre-owned vehicle. I think their customer service is very good! Everyone I interacted with were knowledgeable and helpful! I've had my car since February and I absolutely Love it! Thank you CarMax! read more

CarMax - They deliver it to you with a big Bow, and filled with gas! That's Robert & myself! - Used Car Dealers Near Me - Jacksonville, Florida

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This CarMax location has a great selection, I came to see the Porsche's. Great quality and competitive pricing. Shonna was great help from the sales team! I surly would recommend! read more

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I have had the most difficult time getting a part for my car, promises are made by the service department but never fulfilled. I purchased a 2023 Tahoe in March and it was missing the car Jack. I was assured many times that they would order one and ship it to me. I have returned to the store to pick it up and it was never ordered. I have called many times and they say they are going to ship it and it has yet to happen, It is now June and I don't have a car jack. I have even tried the help line and they send me to the service department and it's always the same story. I have a FedEx tracking number but it's still at the Atlantic Beach Jacksonville location. This is my third car purchased at CarMax and it may be my last. read more

I had an outstanding experience at CarMax on Atlantic Blvd. I sold an old car we were not using anymore and the associates made it an easy and seamless process. They also offered us a ride home after the transaction. World class customer service!!!!! read more

I was helped by Robert, he was not very helpful he made me do the prequalified app on my phone and I informed him that it was not working. He immediately started helping someone else, when he was supposed to be helping me, he did not acknowledge that he had to help her just left me and my family hanging. When I decided to leave he caught and attitude and started being rude and brushing me off. Someone else had to offer my children coloring books, and he was already busy with a customer but that shows you, Roberts customer service skills are not where they need to be. This is the CarMax on Atlantic Blvd, Jax Fl. read more

Excellent customer service and awesome indoor design. I would live there if I could. I can't remember the guy that helped me, but he was so professional. They bought my car and gave me a check right there on the spot. read more

After buying 10+ cars from CarMax, I've bought my last. I like the cars-- but the hassle, mistakes, and follow-up gaps in MaxCare aren't worth it. This purchase was botched at every stage and I'm still dealing with fallout. I'll try to summarize: Tried to buy a car and MaxCare warranty for cash. Salesman in Jax said it was all handled, I just needed to wire the money. They promised a Friday delivery that week to my house. The salesman emailed the wrong wire instructions (for a foreign wire rather than domestic). When I called to get the correct instructions, the salesman had gone for the day. The manager promised to send the right wire instructions that night, but did not. The next day I called again and they said the salesman who sold me the car still wasn't in but someone else sent me the correct wire instructions. I wired the money. I confirmed delivery of the funds with them and they said all was well. At midnight on the eve of the planned delivery, and long after I confirmed the money made it to them, I got an email from CarMax saying my car was no longer being held for me and could not be purchased. Since it was midnight I couldn't call anybody to find out why they had my money but said I couldn't have my car. The next morning, I called the Jax office to find out what was going on. My salesman still wasn't in the office for the (third?) day running, but someone else was helping me. He was very nice, but said that I hadn't filled out the proper forms. I had never been given any forms to fill out. He was apologetic and sent me the forms that I should have been sent days earlier, and said he was going to try to help me and expedite the sale since my salesman wasn't there and didn't follow through. I filled out the forms. The man helping me said it was now too late for the car to be delivered, as promised, but that I could pick it up from the Orange Park office. This meant an hour drive each way, and took an hour at the dealership, unexpectedly out of my work day but I didn't feel I had any other good option. Fast forward I never got an email receipt or any info on my MaxCare contract number, how to use it, what it covers, proof of purchase. I won't detail because it would take an hour but after hours and hours spent trying to get this information I still don't have it. In fact, from what I gather, either they didn't sell me the MaxCare that I asked for or they didn't properly enter it into the system. I repeatedly tried calling the local office for info, but they always transferred me to the right dept and the phone rang and rang and never picked up. I tried calling the national number and that took hours to get through, on hold, etc. and they couldn't help, they said I had to call the Jacksonville office, but they tried and also couldn't get an answer: the phone just rang and rang. After more than an hour on that one call, I had to get back to work and they promised to follow up with me but never did. I tried the chat online and was on for over a half hour (maybe an hr, not sure), and for a long time they couldn't find any record of my car with my email, phone, name, etc even though I'm getting all kinds of spam from Carmax to that email and the national folks had had no trouble locating me. Eventually I gave them the VIN and that still took a very long time ("to load in the computer"??) and they still couldn't access much info or help except to say they have no record of a MaxCare policy with that car. I'm exhausted and no further along. I recommend you buy a car another way and definitely don't buy MaxCare because you won't necessarily be able to prove you did. You will be at the mercy of the eventual "provider" to say whether or not you bought it or what it covers, and if they aren't honest about it, you won't have any recourse or way to prove what you actually purchased. read more

Carmax & Terry Tsakiris I was in an accident with an older car, and the Insurance Company totaled my car. I was so disappointed because this car had low miles, great gas mileage, and no payments. I did not want to buy a new car. But after today I walked out with a car that was better than the one with no car payments. I have bought 3 other cars from Carmax with wonderful experiences. But today when I bought my car with Terry Tsakiris at Carmax on Atlantic Blvd, I feel like I walked away with a better car than I had before, the one with no payments. Terry was great. I told him what I was looking for, and he gave a great selection of cars. When I test drove the car I wanted, he also sat me in the other cars on list, to help me make a better decision. We talked about down payment, monthly payments, and MaxCare. I told him that I love the MaxCare and wanted to add that to the total. I had a car with MaxCare that paid out almost $3,000 for one repair. Was in a different city and took the car to Carmax with this warranty and they fixed it on the spot. Now MaxCare has towing included. Can't believe in one hour I walked out of Carmax with MaxCare, payments where I wanted them, and almost a new car. Because of his knowledge and knowing what I wanted this would not of happened. If you want someone who treats you like family please go to Terry Tsakiris. We will try to do everything that will make you feel good about buying a car And if you want a great mechanic ask for Shane Rood. Terry Tsakiris Carmax 11335 Atlantic Blvd Jacksonville, FL 32225 I would add 10 stars for this review! read more

Allan, Jacksonville Atlantic location was awesome. walked me through everything thoroughly and did it with a smile. will come back and see him next time I have to buy/sell a car. read more

Terry Tsakiris, and his coworkers, went above and beyond when trying to get me into a 2019 Ram Promaster! It took over a month of going back and forth and Terry was relentless on trying to get this van for me. He helped me get through financing and made sure that I was not going to leave without the van I wanted. He had the van delivered all the way from Tennessee for me as well. If you're looking for someone to help you get the car of your dreams, I definitely would recommend going to this Carmax location. Thank you again to Terry for helping me through every step of this process. read more

CarMax - 2019 Ram Promaster - Used Car Dealers Near Me - Jacksonville, Florida

Fair prices and they back the vehicles they sell for 90 days. By then you should know if the car has any issues or not. They have a 30 day return policy too. For any reason you can bring the car back for 100% refund. Who does that? Great people work there that care about you and your car buying experience. You can look across the country and find your perfect vehicle and have it transferred to the store closest to you. Great concept and it works. Highly recommend CarMax! read more

call Max was amazing on the delivery they hold true to their word the whole experience was smooth easy quick and painless I worked in a car dealership for many years they were prompt efficient after two years I finally put brakes in my car I had to fix the sunroof that was it , I purchased my car with 101,000 miles the car was delivered just about brand new looking the trunk was immaculate the tires the engine was clean as a whistle all parts were basically replaced and brand new where needed to be the air condition was phenomenal and it was a 2012 Honda Accord I purchased wonderful with the sunroof as I mentioned before and the sales girl was spectacular the whole team deserves a five star rating here at Atlantic Boulevard read more

all in all, don't come here. go to arlington toyota and ask for justin cangelosi if you want a relaxed and low pressure experience. was cautious about purchasing from carmax and had originally planned to only test drive and get a feel for things and then purchase elsewhere. thanks to our great experience with our salesman, danny, we decided to purchase from carmax and transfer our dream car from another location. can't recommend him enough for his flexibility and commitment to his customers, even coming in on his days off to check on the process of our transfer. then things went downhill very quickly. they fired danny the day my car arrived in jacksonville for whatever reason, and we were placed with another salesperson. decided to go through with it anyways since we were down over 200 bucks and i loved the car (at the time). we come in the next day (saturday), fully prepared to purchase the car that day. they pull it around, and the first thing we notice is a light on the dash to "refill inverter coolant". you would think they would have noticed that when pulling it around or during their "inspection" after arriving at the store since it's taking up half the dashboard. either way, we were told that we couldn't take it home that day (despite us being willing to and planned to take it to the dealership that day to get it checked out) and had to wait until monday since their service team doesn't work on weekends. monday comes around and they don't get around to looking at the car. tuesday, we're fed up and go look at other cars. fell in love with another car, but held out for the carmax car. on the way home from the other car dealer, we are told that they have to send the car (carmax car) to a dealership to get it fixed. could've told you that 3 days ago from information from a reddit forum. either way, we ended up purchasing from the other dealership almost a week after we initially planned to buy from carmax. truly think we dodged a bullet. after this awful experience, i of course want my money back from the transfer since it was their fault i couldn't purchase the car due to their error. salesman agreed to it, yet i haven't seen the money almost 2 weeks later. do yourself a favor and go anywhere else. would highly recommend arlington toyota if you're in the market for a car! read more

CarMax - 2021 hyundai santa fe - Used Car Dealers Near Me - Jacksonville, Florida

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Received a quote for car (2016 BMW X1) I owned for $11,500. In receiving quote to buy, I disclosed all problems. When I took it in they found problems, I had disclosed. This time they offered $6,600. Typical bait and switch. Wasted a couple of hours sitting around. Since my experience, I have heard similar stories. Stay away unless you have time to waste. read more

I love it everything was smooth they took their with me I was able to get my dream car

Fast service and they let you test drive alone so you don't have a salesman trying to sell you the car during the entire test drive

I came in here to get an estimate on my car. He acted like he wasn't really wanting to help me, since I told him I'm NOT looking to trade it in. He did say oh, it's better to come in and get the estimate before you want to sell it, because the quote is good for 7 days. After that, the quote is usually for less, if you get another quote. He gave me his card, and told me he only works 2 days a week. So to come back when he's working. (I was leaving the country 2 weeks later. ) They had about 7 people sitting at desks, and all looked like they were doing their own thing online, and not really interested to buy or sell to anyone. I didn't end up selling to them, and sold it to a private buyer. read more

So glad I bought at Carmax, I made an impulsive purchase and then found something else I really wanted, so I called my awesome sales rep. Terri and he had it shipped over for me to test drive. I love it and so does my family! Thanks a lot Terri and Sosha in in the loaner dept. for your all of your extra kindness! Extra big Ups to Terri!! read more

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Best car experience in 50 years of buying / selling cars. This CarMax is efficient, friendly and well run. Met with Danny and asked about selling our cars. From the first moment to out the door was a pleasure. Unlike other the brand places like Audi, there was no dealer run around. Danny was informative about the process and the market. Gave us lots of option on how to proceed. Danny and the crew gave me a fair offer in 30 min, and had a check in hand in another 20 min. Signatures and paper processing were amazingly efficient and remarkably pleasant. The back office staff knows their stuff! If I was in the market for another car, I am coming to this CarMax and giving Danny first shot. read more

Easy turn key, I completed a lot online, already had my own financing. Ron S. is awesome to work with. I am so used to the pressured salesman, that I was almost unsure if they wanted my business. They did, just be prepare, there is zero haggling. I will repeat this for as long as I need to purchase vehicles. read more

Ordered a vehicle on Feb 7 from another store to be delivered to Jax store (see photo evidence). Gave credit card info for $199 transfer deposit Feb 7. Got confirmation of the order. Received a text from Jax store 2 days later saying that my vehicle would be here by Feb 14. Today it is Feb 15. I text the store number this morning (see photo). No response. I call to inquire. They tell me they will look into it. After waiting on hold, the call drops, not on my end sho I add. I call back and speak to another rep. He said that they could have sold it while I was in the process of ordering. Then why did they confirm it was en route 2 days AFTER I placed the order with an eta. He said he needed to place me on hold. I waited on hold and was then just redirected through the auto- attendant. I tried to ask for management but after the hanging up and redirection I gave up. read more

CarMax - Text message from Carmax 2 days after order to confirm delivery date. - Used Car Dealers Near Me - Jacksonville, Florida

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Just bought my 2016 ford edge with the help of Martin here. He helped a lot and showed me the best cars in my price range and test drove a few and this car just called out to me. Martin was extremely friendly and nice and after car shopping at other places I came back to get the help from Martin to get this car. The only problem I have about t everything is the fact that I can't have that giant bow. Like come on now I'm writing the best review ever and bought my first car from carmax and I can't get a giant bow. Tsk tsk tsk other than that it was the best experience I've had after a stressful day, started my day off right with Martin's help and ended it off right with my new car. Still think I shoulda gotten the giant yellow bow lol. read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

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I was really impressed by my experience here. I came to get my car appraised to sell. I was helped by Lawrence who was thorough and kind. They were able to get my car appraised quickly while I connected to their free wifi to work in a quiet section of the lobby. I didn't feel pressured to sell, or shop around - they were respectful of my time. I would not hesitate to get appraised here. The car ended up being appraised for $1,000 more than Acura offered me. In full disclosure, I didn't end up selling here, as I did get a higher appraisal elsewhere in the end, but it was marginally higher and my experience at CarMax was great. read more

I I completed all the paperwork online walked in and took the truck for a test drive and less then an hour I was on the road and ready to do. My service advisor always keep me in the loop on my vehicle. read more

CarMax - 2011 Jeep Liberty - Used Car Dealers Near Me - Jacksonville, Florida

These people are the most unprofessional time wasters in the game. I reserved a vehicle, waited on the lot for over an hour for them while they tried to "find it" and then came back to me saying they had no idea where it was. "Barbra", the sales agent literally said "well, I get off at 7 so there's nothing else I can do for you". So trying to find the $40k car I'm trying to purchase isn't important to you at all? Then I was told the manager would have the car back in "45 minutes" - so it obviously was out on a joyride with an employee. Sketchy all around and obviously don't take the car buying experience as serious as they advertise. Highly disappointed, as I have been shopping around with them for months now trying to find the perfect fit. Now I'm scared to even buy a car from them. read more

i've been shopping to sell a car for my client, a 2013 Hyundai with fairly high mileage. I have gone through a host of dealers and others such as AutoNation and Vroom (ugh) and even Hondai, all in Jacksonville. Without getting into the good the bad and the ugly, I ended up with Car Max on Atlantic Boulevard and I'm glad I did. Whole we had a little complication with the paperwork. They were straightforward, and the process was efficient. They have a reputation for paying the highest dollar, and that held up in my case as well. most importantly, I found them to be honest, reliable and pleasant to work with. They kept their word. Another dealership had made an offer and confirmed, and then backed out, which was more than a little disappointing. So congratulations and hats off to Car Max of Atlantic Boulevard. Job well done! G read more

Came in and was greeted and helped about an hour before close and still was handle nicely and warmly. my salesman was Martin.

For transparency, i did end up buying a car from here. CarMax is an interesting place, while it has less of the car salesman vibe to it, it has some other issues. I emailed a couple days prior to get my car evaluated to trade in for a newer one. I received a confirmation email and a call the next day from a salesman there just telling me all the stuff i need to bring it i were indeed going to trade my car in. So far so good. Fast forward to the day, my appointment is at 1PM, as I'm pulling in 5 minutes early i get an email from my salesman "confirming" our appointment and a link to a car he thinks I'll like. It's 20k and i had told him numerous times my absolute max was 15k. I think that's nice as i walk in about 30 seconds later and ask for him by name. However I'm told he's helping another customer and out on a test drive. Weird. And very unprofessional. My next salesman is nice and somewhat knowledgable but whenever i would as questions he would usually say he doesn't know, which isn't massively reassuring. Fast forward to purchasing the vehicle. The process is pretty long, after you fill out all the paperwork with the salesman which takes about 10 minutes, that's generated over at the sales area. You then wait for 20+ minutes to go sign THAT paperwork which takes about 5 minutes or so. As a cherry on the cake, i was told to wait out in the lobby as my salesman had my keys. As I'm waiting I'm able to see my salesman talk to customers, walk about then ultimately go grab a plate of food . He eventually walks over and asks if I'm excited. I tell him i would be if i had my keys that he was supposed to get. While i did end up buying a car there and the people are pretty friendly and not rushing you to purchase it does feel pretty disjointed, and the inter-salesman competition with each other is pretty vocal which makes me uncomfortable. The lack of communication between department really bogs down the whole process. I probably would buy from them again, purely for the cheaper pricing they tend to have read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

The sales process was easy. Kyle was great. Our radio stopped working soon after. No big deal. Got it diagnosed at Carmax. It required a follow-up appointment to replace the radio and that's when it all went south. My customer advisor told me I could call her directly and gave me her business card. Three calls. Never answers. Left two voicemails. Neither has been returned. A week later, I tried the general customer service line. I've ended up in their voice mailbox 3 times. None of those calls have been returned. So, 5 voicemails over 14 days and not a single call back. Today, I ended up in that same voice mailbox and it's now full. Even worse, I got a random text message last week that an appointment for the following morning had been booked. No call asking if that would work for me, which it didn't, and no response from them when I canceled it. So, somebody clearly listened to my voicemail, but didn't bother to actually call me. Just booked a random appointment and moved on with their day. read more

Just left CarMax to have an Audi RS3 appraised and am blown away by the lack of customer service. Shout out to the over weight man with the tribal tattoo that was standing at the front. The fact that you are so busy doing nothing that you cannot help a customer is unreal. You are a grown man making $18 an hour and can't even do your minimally demanding job well. There is no question why you work at Carmax. read more

only gave 1 star cause can't go lower. if you finance from them you get so far in debt for that car and the car will be worth nothing before it is paid off. read more

*READ ME* Carmax plays unfair pricing games with vehicles and will change prices on you shamelessly and say it's a market price change. See attached. I showed interest on vehicle and was going to secure store transfer and then BAM! New price and now it's take its leave it. Stay away. read more

CarMax - Used Car Dealers Near Me - Jacksonville, Florida

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not good service at all. forgot id and worker said if we were back in 40 minutes that car would be up front to test drive. came back in 40 and was told it was too late after driving 20 minutes there and back. worker said I know its not fair but did nothing and said not to come back! great service car max I wouldn't shop here again and I hope non of yall do. don't remember workers name but dealt with 3 and non were welcoming. read more

Jacob did an amazing job helping us. Kept everything simple and made the process wonderful. Thank you so much, best car shopping experience we've had. read more

Ahhh CarMax. I came here to sell an old car that I still had an outstanding loan on, hoping to have it appraised for more than what I owed and just be done with the piece of junk that I overpaid for back in college. I can't speak for the process of buying a car, but I can say outright that the sales team seemed extremely helpful and showed me a few trucks even though they knew I didn't plan on purchasing that day- 5 stars to them! We worked with Dado, who was very friendly and helped move the process along quickly. We got my appraisal back and woohoo! I had positive equity! i was stoked to just be done with the whole process. Where everything went off the rails was when I went to the back office to seal the deal. We worked with Shanda? I think was her name. Now, I'll say this is partially my fault- I totally forgot my father (who lives in New Jersey and was in the Galapagos at the time) had co-signed my loan many moons ago when I was just a wee lass with not much credit. As we are going through the paper work, she kept calling my husband my Dad's name and I was like... well crud. Turns out my dad has to be there in person or she informs us that we need a POA for him. Makes sense. I'm visibly frustrated, not with her, but for not thinking about it beforehand. We sit in silence for a few minutes and then I say, "well I guess I have to go to the DMV" and we get up and leave. I start researching POA forms online at the dmv and doing research later to try to get a form overnighted to my dad so I don't have to go through the appraisal process again. There are so many forms it made my head spin so I call car max the next day and speak with Amanda who was clearly very knowledgeable of the process! She informs me that 1) I don't have to go to the DMV and 2) they have all the forms at car max and will fill out most of them for you so there's no confusion. Why would Shanda or whatever her name was NOT TELL US THAT while we were sitting there?? I go back to Carmax, get the forms and it's Shanda again. I ask her very specifically to please highlight each spot where my father needs to sign so we don't mess anything up. She obliges, but the whole thing was like pulling teeth. In short- we were able to finally process the car sale one week from the appraisal. 5 stars to everyone else that helped us along- Amanda, Dado, Greg. I'm not sure if Shanda was just having a bad day or didn't feel like being particularly helpful but please, in the future- if you can help the customer move the process along or you have information that could save them time and effort PLEASE be forthcoming with it. Buying/selling a car is stressful enough as it is. read more

The customer service sucked! don't bother by trying to call Service and get an appointment and took me five days to schedule an appointment with no callback on the five messages that I left every day when I couldn't speak to someone. It is clear they're in the car sales business and not customer service you would think it will go hand-in-hand after spending a lot of money and investing in a car do you think they'll be more courteous when servicing customers and customers that's not even established with them yet read more

Don't ever buy a car here-idiots in the service department that don't know how to fix cars. They had my vehicle for over two months and it is still not fixed!!! Go buy from a real dealership. I owned the vehicle for 90 days and they've had it for 62 days and counting. They won't give me my me my money back because they're a bunch of assholes. STAY AWAY. read more

After a pleasant first-time car purchasing experience at Carmax, buying a second vehicle has been a nightmare. My mother bought a second vehicle and wanted to return it within the first 5-day store policy. On the 5th day, she called the salesman who sold her the car to return the vehicle. It was his day off and he told her to come by the next day to talk about it. The following day, we went to the store and we were told that it was too late and that we couldn't return the vehicle anymore. I talked to management and they said that once a car salesman sells the car, he has no say if customer wants to return the car and therefore, even though we called to return the vehicle, we needed to contact the sales department. Serious questions to consider are: *Are salespeople extensions of Carmax? *Why didn't the salesman SIMPLY inform my mother to return the car the same day instead of having come the next day? I don't think it's fair that my mother gets stuck with a vehicle she doesn't want. Finally, Carmax's solution is to buy the car back, but by doing that, she will lose $1800 in taxes and other fees. I hope people REALLY don't get fooled my this company. read more

It was a pleasure looking for a car at CarMax. There was no pressure, I just told the salesman what I wanted and he showed me several options. I would recommend this experience to anyone looking to buy a car. I will never dread going car shopping again, I'll just go to CarMax. Evelyn L. read more

A friend of mine recommended this place right off the bat when I told him I was looking for a car. I'm glad I came to check it out. I agree with Frederick about browsing online before walking in. It really helps in narrowing down your choices. They have a lot of great cars to choose from. I love the selection they have of compact and mid-size vehicles. Plenty of Honda Civics, Toyota Corollas and Camrys, and Ford Focuses. I've test-driven a Mitsubishi Galant here before. The cars are fairly priced and you don't have to deal with the up-pricing they do at regular dealerships. The only down-side is you can't haggle the price down, but being able to decide on your car purchase with a clear mind is worth the fixed price. The salesman was very knowledgeable about cars and helpful in answering my questions. (ps.. it's the day after Halloween and somehow this review has the mark of the beast...wth?) read more