Had such a great experience getting a car with my mom! Huge thanks to Will, Chris, and Tim for…read moremaking it smooth, fun, and stress-free. Will kept us laughing the whole time--seriously hilarious and made the whole process way more enjoyable. We saw another review that said he is invited to their bbq, and we couldn't agree more. He's invited to our next one as well. Chris was incredibly genuine and helpful, really making sure we felt comfortable with everything. And Tim, the manager, worked fast and efficiently to get the deal going and got my mom financed quickly without any hassle, especially a process that tends to be full of anxiety for us normally. We left feeling confident and taken care of. Couldn't have asked for a better team--thank you all so much!

after purchasing 8 new cars from Duval Acura they no longer give me free car washes. they have…read morealways detailed my car for free and now there new policy is they don't wash 2025 ADX. This seems very petty in my opinion. Also they removed my free oil change when I purchased this new car.

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

Always a great experience at Subaru of Jax! I…read morestopped recently for an oil change and tire rotation. Always friendly, always informative and I've not seen another dealership stand behind their product in the same way. Subarus are excellent vehicles, we love our Ascent, our son loves his Forester. I can only say that if a Subaru is on your radar, this is the dealership to purchase. The most positive experience I have had with a vehicle purchase this far. I highly recommend this dealership.

Love my Pinto , This is the best place in Jacksonville to buy a Donk! The semi-retired Univision…read moreladies were so supportive , I'm so glad they have a place to show off their administrative skills in the title department.

At this location, I did not have the best experience. This was my first time having my vehicle…read moreserviced here after previously visiting other Toyota dealerships, and unfortunately, I do not plan to return. My service advisor, Steven, was extremely difficult to reach and provided very little communication throughout the entire process. When I arrived, check-in went smoothly, and Steven told me he would arrange an Uber ride home while my vehicle was being serviced. After waiting approximately 30 minutes without receiving any confirmation, I returned to his desk to follow up. Despite multiple pages over the intercom, Steven never returned, and another service advisor ultimately had to assist me and arrange the Uber. Even after that, I never heard from Steven. Throughout the day, I attempted to call and was transferred to his phone, but no one answered and my calls were never returned. I received no updates on the status of my vehicle and only learned that the service was complete when I received the automated notification. I dropped my vehicle off around 9:30 a.m. during the week and did not get notified that the service was complete until approximately 3:00-4:00 p.m. The work being performed was routine scheduled maintenance, yet I received no communication regarding delays, progress, or completion. No one checked to make sure my transportation needs had been handled after the initial issue, and I felt like I had no way to reach my service advisor for information. I will say that some aspects of the process were convenient, such as the ability to pay online and handle certain steps digitally. However, communication is a major part of customer service, and that was severely lacking during my visit. I have had much better experiences at other Toyota dealerships where updates were provided and service advisors were responsive. Unfortunately, this experience left me feeling frustrated.

This CarMax location has a great selection, I came to see the Porsche's. Great quality and…read morecompetitive pricing. Shonna was great help from the sales team! I surly would recommend!

I had an outstanding experience at CarMax on Atlantic Blvd. I sold an old car we were not using…read moreanymore and the associates made it an easy and seamless process. They also offered us a ride home after the transaction. World class customer service!!!!!

In the middle of all this virus craziness, I never really thought I could get a new car. With all…read morethe promotions and rebates especially on electric vehicles, plus with the amazing trade deal they gave me on my car, I found myself making a very easy move even the middle of all of this. Brandon Johnson at Audi Jacksonville is extremely knowledgeable about all the Audi Technology and he continues to answer all my questions as I think of them. He never makes me feel like I'm bothering him, though I'm sure I'm a bit of a pest , lol.

The service department is flooded with work because Audi quality has deteriorated, as a result the…read moredealer has minimal to no loaners available to support their new car customers. The communication is pathetic, I once drove to an appointment that had a pre booked loaner, to then be turned away because... no loaner. If I buy a $80k + luxury car brand new, and it needs warranty work. I expect service from the dealership to match the brand sake... never will buy from Hannania again after experiencing how they operate.

We've bought 4 vehicles from Autoline and have always had excellent service, in the most…read morecomfortable setting, with the coolest (not-your-typical) car salesmen. I am a woman and for the first time in my life I went and bought my car by myself- without my husband, because I knew for sure I wasn't going to be taking advantage of for not knowing everything there is to know about cars. I told them what I was looking for, I told them my price range, and they showed me my options. There were ZERO hassels whatsoever! I will always rely on Autoline when I'm looking for a new ride.

This is ultimately the place to go ! I am so happy I came. I had been checking back on their…read morewebsite like clock work for a car since my hybrid battery on my 2009 camry went out. They had a corolla se for $21k . Not bad since I have only owned Toyotas. Came in test drove liked it, but just a tad cramped in leg room for me I stand at 5'11. To my surprise they had just gotten two Toyota Camrys '22 with 60k miles in a white and a black. What an answer to prayer my ultimate goal was to find a low mileage camry white in color that was not an LE I am more of an SE type of gal. There it was a '22 White Camry SE 60k miles. I explained I am a unique case low credit but have a down payment ready. Process was smooth, the bonus was I did not feel pressured at all. I even test drove without them just me and my daughter. It was nice, plesant, beats out any other delearship with the shark tack tic of having to make a sale. I felt at ease, from the start because of all the great reviews, then Nick that was such a kind soul super easy going as was everyone else in the dealership. Offered water, hot chocolate to my daughter, coffee for me. Felt like friends we had known forever. I left the lot same day with my new car, registration and all handled right there. When my 10+ yrs are up I will be back to purchase my next car here. They really out do everyone else! Thank you Autoline Team!

My experience with this dealership and their sales manager, Chris Dixon, was terrible. They sent me…read morean offer on a vehicle, and I paid a reserve fee to hold it. Then Chris called me in a panic, saying his boss had "just cussed him out" and that he had to retract the offer. He refunded the deposit and sold the car to another party the same day. This kind of behavior is exactly why used car dealers have a negative reputation. This dealership and its sales manager exemplify unprofessional conduct and poor business ethics.

I've had the car for about a year and the annual maintenance was about due, so phoned up and booked…read morean appointment for service just two days later, Friday. Drove up and dropped it off, it should have been a few hours, so I guess 2-3, nope 5. But, they gave us a loaner (Velar) and my wife and I went to lunch and a little light shopping, so thanks to LR, we had a lovely afternoon. Car was ready when they said and washed, which in Pollen season is always nice. The last hour was spent in the waiting area, where sufficient refreshments were available, staff that passed by said hello..quite friendly. Thanks.

They were very nice. Their service was very awesome. The best in town. Gino and Brigette were very…read morenice and kind.

Got a simple oil change/diagnostic check up here. I myself…read moreput a cabin air filter in the day of (it's easy to do and cheaper) YET, they told me it was dirty. How odd. I spoke with service advisor and said not to do anything else to my car besides the oil change. I asked him why they would lie to me about my air filter being dirty? His response, "Oh the technician isn't our best." SO... who knows if they are really doing any work to your car... or just telling you whatever to get money out of you. I will never be back.

Had a good experience with these guys. Looked at a few different cars, they were upfront about the…read moreprice and fees. Didn't hide anything like many do. Transaction was smooth and quick. Salesman was friendly and helpful.

The level of dishonesty and rudeness I experienced ..." The…read morelevel of dishonesty and rudness that I experienced at this dealership was shocking. ... DO NOT go to this dealership. Beware!! Terrible experience with service dept." "Terrible experience with the service dept. The same guys that are trying to sell you a car at list price, are the ones fixing your car. ... these guys are the worst of the worst.

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!