The BEST auto dealership in Jacksonville. My parents and I drove around to 4 other dealerships…read morebefore finding Auto Boutique. They were extremely kind, professional, and caring. They listened to our exact requests and did everything they could to get me leaving with a new vehicle the same day. I could not be happier with the service I received and with my new car. Bogdan was extremely helpful during the paperwork process. I can't remember everyone else's names but everyone we met and spoke with were amazing. Pricing was fantastic and they worked with us on financing. Any vehicle I need in the future, will be purchased through them. (Photo is after purchase since it was storming the day of)

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

This CarMax location has a great selection, I came to see the Porsche's. Great quality and…read morecompetitive pricing. Shonna was great help from the sales team! I surly would recommend!

I had an excellent experience with this Carmax on Atlantic Blvd!!…read moreMy sales person was Robert and he was awesome! I felt the whole process was probably the most transparent auto purchase I've ever had. I was able to check out several different cars and never felt pressured at all. It took me several visits and some browsing on the Carmax website. I found the car that checked all my boxes and it was close enough to Jax that shipping was free!! Once it arrived I test drove it, and again there was no pressure to buy. Robert was very knowledgeable and so patient with all my questions! I decided to purchase the 2020 Hyundai Santa Fe and ended up trading in my 2016 Kia Sorrento (wasn't planning on that but they gave me a fair value) There are no hidden fees, or any "bait & switch" like most dealers do! There is a dealer fee, but it's not a huge mark-up, considered the car meets their stringent standards and they are a business, so profit is not unreasonable. Overall the process was streamlined and straightforward. I didn't have any issues with my purchase, and I would definitely recommend checking them out if you're looking for a pre-owned vehicle. I think their customer service is very good! Everyone I interacted with were knowledgeable and helpful! I've had my car since February and I absolutely Love it! Thank you CarMax!

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

I don't see how people are complaining about things when everything is updated through the app…read more They always send out a survey about how things went with your service. You need to reply to that coming on yelp doesn't matter. If you don't record the name of the person who gave you poor Service, nothing is going to change. So if you're gonna complain, do it the right way and with a specific person. Also, you need to build a relationship with one service rider and stick with them. Anytime you come into the shop. This is how you deal with car service ladies if you do not understand relationship building with the service team to ensure that they know you and they understand your needs and what you want then you're never gonna make progress and getting the service that you think you need. I have been here multiple times for many different things. I've established a relationship with a service writer named Alvin. He bends over backwards to do whatever it takes to keep you happy/we have two Teslas. Have we had some unfortunate events for sure, but when they were addressed, they were immediately taken care of to our satisfaction. The two stars for the shop is ridiculous. They used to have only one or two service riders in the past, but when I went in this month suddenly they had five. They're constantly improving as they grow. I was told that they're going to be building a Tesla service only Center in St Augustine and another Tesla dealership is going on the west side. There are more Teslas in Jacksonville and in St Augustine than they had the capacity to deal with right now. That is not in their control. Daytona is brand new and they're not busy at all for service. If you're not happy, then go there. Right now for example you'll be waiting two weeks out to get an appointment at Tesla, but you can get it within 2 to 3 days in Daytona. However, Alvin has told me plenty of times if you're not happy with your service just come in don't bother with an appointment. That's what happened to me this past Monday he told me to come in Monday at 8 AM after we talked Friday afternoon. My situation got taken care of and they've been provided a service tech who was really good at noise detection to ride with me before and after to make sure everything is great.

The worst experience ever customer service is super bad. I was there from 3 o'clock did the…read moreappointment for the guy never called my husband? The manager doesn't care worst customer service ever the manager name Delton and the other guy is ARAVOH I believe he's a tall men that does not care that he said that he called Ppl, but he never called my husband customer service. They don't care about it because they think tesla and they could get away with being rude to customers

would not even give it a star. We told the company our…read moresituation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then but we can't get it legal now! Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other people and places called We told them our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then? Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other places have said he can come off the title. I highly don't recommend this place!!!

Sold me a car that was not worth the amount they sold it for 2017 Toyota 23,000 over priced!!!!read more

I highly recommend Auto Line for their honest, respectful, knowledgeable sales staff and even the…read morefinance officer John was a pleasure to work with. :) They provide CarFax on their vehicles so you have the history. I saw that my Hyundai Sonata had received minor damage in the past. When I asked they provided a list of everything they had addressed in their 120-point inspection. Jeremy Lane was my amazing salesperson. I asked him to ride with me on the test drive and he was so NOT pushy - it was a pleasure. As a single woman I felt I could trust him. Auto Line offered Allstate extended warranties which I wanted. They took my worn-out trade-in and offered a fair price according to KBB, plus handled the transfer of tags so I didn't have to sit in the DMV. Love that! Auto Line will be my first choice when I need another car and I have given their name out already. So very happy!

10/10 recommend Autoline! From the moment I spotted my dream car in their online inventory and…read moreinquired about it, the entire experience was exceptional. Nick reached out first thing the next morning and was friendly, knowledgeable, and genuinely helpful. From start to finish, everyone at the dealership treated me with honesty and kindness. There was never any pressure--just a team that truly wanted to help me find the right vehicle. They made the trade-in process for my car simple and straightforward, and I drove away in my dream car feeling excited and confident that I had made the right decision. Buying a vehicle can be stressful, but Autoline made it an enjoyable experience. If you're looking for a dealership that values honesty, great customer service, and treats you like a person instead of just another sale, I highly recommend giving them a visit. Thank you, Nick, and the entire Autoline team!

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

Buyer beware: take your business anywhere else…read more Seven weeks after purchasing a 2026 Subaru Outback, I am still dealing with one of the worst customer service experiences I have ever had. First, the finance department added approximately $4,000 in service, maintenance, and warranty products that I specifically did not want. I was promised a refund within 4-6 weeks, but I am still fighting to recover the money owed to me. Next, the dealership failed to submit my registration within the required 30-day window. After weeks of chasing them, they finally submitted it - incorrectly. They messed up the paperwork required to secure accessible plates for my husband, a 100% disabled military veteran (despite being given all of the necessary information and repeatedly told how important these plates are to his mobility). Think they cared about fixing this? They could have cared less - I had to take hours out of my day to go to the tag office and correct their mistake myself. Finally, they sent me home with the wrong key fob. When I called and asked them to correct their mistake, I was blamed for it (how was that my fault?!) and arrogantly told to, "calm down, lady." Instead of arranging a reasonable solution, they required me to make another two-hour round trip to retrieve the correct fob. I previously bought two Subarus from this dealer under its former ownership and received excellent service. The contrast under the current ownership could not be more striking. I deeply regret this purchase and will never return. Based on my experience, I strongly recommend buying elsewhere.

Only a month behind on my payment and while I was at work they came and repoed my truck after I…read moretold them I would make a payment Friday. They repoed my truck Thursday afternoon, not even waiting for Friday. I was almost done paying this truck off. I approached them asking to make my payment and they told me they want $5,000 in full when my balance was only $3,400... Crooks, If I could've left half a star I would.

If I could give less then a 1 I would. We bought a Chevy Silverado from this dealer. They said…read morethere were parts missing and they had already ordered them and they would call when they came in. The top of the middle seat, some sensors . they said the truck had been inspected and was in great shape. I said, if something happens you will handle it. He assured me they take care of their customers. We didnt make it home before the check engine light was on. Then the car shut off. We had to have it towed. The mechanic had it ten days. The mechanic said he would look everything else over and let us know what had to be fixed since it was covered. It was the dealers mechanic........during all of this we didnt realize that the key to the ignition didnt match the door so we couldnt lock the truck. that took another week for them to get the locksmith out. The key fob doesnt work at all. Then the coolant resevoir cracked. then a light came on saying no power. again we had to pay to get it towed, only now the dealer will not respond to me. We paid to have it towed and because the motor for the key fob didnt work something triggered the manufacturer alarm and the code for the vehicle (I think....thats what its called) had to be reset manually. Then the ignition switch was replaced, then the throttle body had to be replaced. We bought the truck in July, it was in the shop for over ten days. Then out of commission for 3 weeks. Still dont have the parts that were promised. All I asked was for them to do what they said they would. Im out 3k and the owner doesnt want to be an adult and handle business. AVOID IK the

I truly enjoyed everything about my purchase. Marianni and Joshua were friendly and professional …read more The made a my car buying experience . Thanks UDrive for giving me a chance. Low down payment easy terms and monthly payments. I'm absolutely in love with my 2015 Hyundai Sonata .

From the owner: Locally Owned and Operated, Trustworthy and Honest Dealership…read more Products: Used Cars, Used Trucks, Used SUVs, Work Vehicles, Work Trucks, Work Vans, Family Vehicles, Reliable Vehicles. Services: Financing, Car Loans, Warranties, Low Down Payments, Referral Program, Bad Credit/No Credit, No SSN Required, Trade-Ins, Buy Here/Pay Here, Mechanic Shop, Bilingual, Habla Espanol, Hablamos Español. Brands: Dodge, Lexus, Toyota, Nissan, Acura, Kia, Volkswagen, Hyundai, Chevrolet, Ford, Chrysler. Location Notes: Located on Atlantic Blvd, across from the Car Wash.

*update* $150 later, our car got towed over to the place where this all started. A battery got put…read morein- didn't look new, but the labor was free to check it all out. We were able to drive it home same day. Points for the quick response. Shouldn't a battery have been checked before selling a car though? All's well that ends well. *update* Yelp has the power. My son just called the car dealer to see how they can help and they already knew about my review. And right away, they were willing to make arrangemebrs to tow the car, buy the parts, and fix the car at a discounted service cost. Yelp is the shit. And so is this place, trying to make the best of an embarrassing situation. Stay tuned for the end of the story.... I started getting suspicious when the person managing our paperwork was smoking up a storm after we signed the paperwork for the car and proceeded to drive it off the lot. Not even a month later the power steering went out. We were told at the time of sale that any lawsuits would not be managed through them but through a third-party. I personally like the idea of them addressing the issue, because I have a sneaking suspicion they knew what they were selling.

They are selling lemons,they make you feel so special and welcome after you make a purchase you are…read moreforgotten, you can't get any service they are always busy but are quick to tell you okay your 30 day warranty has expired when all the time you've been trying to get an appointment but they put you off because they are so busy and short-handed, so now it's been 3 months and I forced to take the car to a mechanic who lets me know that everything under that hood has either been zip tied or silicone glue back together the car is a death trap it's going to cost twice what I paid cash for it to fix it m&j Auto don't want to hear any of that because you have a ass is warranty but they fully well knew that this car wasn't any good when they sold it I have pictures I have documentation I have a mechanic that's willing to say that this car was in an accident and they just pieced it back together they didn't even use both they used zip ties and blue . This is a 2013 Mini Cooper s that I purchase cash in May I have been able to drive the car because I've been having issues with the AC that's what I thought anyway but after taking it to a mechanic that's very reputable I found out that it's not just the AC it's everything so I guess I will have to take a loss but I would advise if you are in need of a car don't I mean don't look at m&j's Auto.