Recently purchased our second new vehicle at Kenosha (1st was in 2008 so you know we keep a quality car). Easy Peasy. No hassle, No stress. Great pricing. Great sales and administrative staff. Made an appointment and the process was efficient and timely. My only complaint is that the free popcorn is too salty so I could not eat it. LOL. But the bottled water was free too. Highly recommend this facility. read more

I purchased a Smart Fortwo back in early February of this year. Super fast process, from viewing the car, and finishing paperwork, it was under 2 hours to get my used car. After not even a month of driving; I ran into an issue with my ABS and ESP lights turning on, then staying on at random times. They took a look at it and then gave me a loaner car since they'd have to wait to order the part. They kept my car for about 5 days then it was "fixed". Well, after I drove it home and went to work the next day, I tried to leave my work, but my car wouldn't shift into any gears and the dash was lit up like a Christmas tree. Carmax offered to tow my car so they could repair it, again... I was also given another loaner while they did testing to diagnose my car. Diagnosis took 4 days. During that 4 days was right when the "pandemic" started. They figured out what was wrong, but sadly it was just under 3 weeks for them to get the parts needed to repair due to shut downs. I'm just glad that they were finally able to get my car fixed and even more thankful that I was able to use a loaner car in the mean time. Although my experience was far from perfect, and I over payed for my car; but because of that over payment I easily saved on thousands of dollars of repairs that were needed just a month after driving away originally. Although my 90 day warranty is running up, I'm confident that if anything else goes wrong Carmax will be more than willing and able to work with me and get things fixed! read more

I will start out saying that I had been to numerous dealerships before visiting Carmax and had been thrown into bait and switch and a lot of anxiety abd pressure to buy. So I walked into Carmax pretty nervous and a not so great outlook on purchasing a car. But let me tell you I was very, very wrong. Carmax was amazing. I worked with Yolo Yolov a bit on the phone before coming in. He fully supported my desire to drive a few different cars to get an idea of what couple I liked the most. He helped me pick a couple and we quickly narrowed it down. He was very knowledgable about the cars and their financing route. Once I was ready to buy, he helped me apply for financing and gave me a few different options. He was very flexible with when I could or when I wanted to come in again. We came down to the end and I decided on a 2014 Ford Escape SE with ecoboost and I couldnt be any happier with my decision, and it was with his help that I am now driving a car I love to work and school everyday. I would reccommend this Carmax to anyone looking into buying a preowned car. They are extremely friendly and there is no unwanted pressure that dealerships give out like candy. Definitely will be returning here in 6 years if I am ready to give up my baby!! Thank you Yolo!! read more

BUYER BEWARE!!!! This place is horrible!!!! Bought a car in Oct 2019... Check Engine light has been on 4 times.... of course I take it in and they fix it...first wanna charge me to fix it.. then after arguing with them and explaining that I just bought it and don't feel I should have to pay for it.. they say fine.... then I decide I just am not comfortable driving it anymore... ask them to take it back and let me get something different and they treat me just like any other person and was like you have to get it appraised... so I did... and it's $8000 LESS THAN I OWE!!!!! It's all about the buck!!! I will NEVER do business with them again! And now I'm stuck with an SUV I am not comfortable with and that is probably gonna cost me thousands!!! read more

Had a great experience buying here. With credit problems and all I got a reliable vehicle that fits my family at a price I could afford and it was completely hassle free. read more

I've only bought maybe 10-12 cars in my life. This by far was the best experience. We arrived at 7 PM and picked several cars to refine my daughters search. She settled in on one car. The dealer - Tim then found several of these cars and walked through the research on each. We left about 9:30/10 they closed at 9. We agreed to one more car based upon Tim's research and went out the following Thursday at 8 PM. We left around 9:30 again but with a new car. I sat at the Honda dealership next door a year before for 6+ hrs going through only the paperwork. There was no test drives no alternate car evaluations. 6+ hours to meet with sales guy #1 then sales guy #2 to sell us something else with the car, sales guy #3 to sell the extended warranty, sales#4 to sell us the extended warranty. It was nuts. Tim was a down to earth sales rep told it like it was and stood behind what Carmax had to offer. Carmax is clearly in my future for any further car purchases. read more

Just finished a purchase from CarMax (so hopefully there will be no issues with the car) but we wanted to thank their employee Tom! He was super courteous and patient (we had three young children with us). Couldn't be happier with him and would recommend him to anyone going to the Kenosha CarMax. read more

These guys are taking more profit than expected. I have a good running pickup clean as well as a friends good running suburban. Kelly bluebook have both priced $1500-$2500 based on condition. They will not put these old low priced vehicles on their lot. They will sell them instead to an other dealer through auction. Therefore, if you have a vehicle not newer and in excellent condition which they would want to sell on their lot, they will shortchange you on the price they offer you. I have a clean good shape pick up priced at $2500-$3000, they offered me $500. My friend had a suburban good shape ran great and they offered him the same amount. This place offers shit for older vehicles. If you want to sell your older vehicle for which they cannot sell on their lot, go someplace else! This is crap S the vehicle I worth $1500-$2000 not their stupid $500 offer. read more

I had a positive experience buying a new car here and trading in my old one. The process was straightforward and I felt the price was fair. (You might get a better deal elsewhere if you are good at negotiation, particularly if it is simply a cash transaction with no trade.) The appraisal process was also straightforward and fair. The paperwork process was streamlined and overall no pressure. I wish for a bit better explanation of some of the features and there is a minor problem with the door closing. The "nits" aren't enough for me to recommend against or even having any hesitation to shop here. Overall a positive experience. read more

We have sold many cars through Carmax over the years in multiple states. First ones were in California in the early 2000s. Very easy experience then as it is now. This location is in Kenosha WI but the same as San Diego and Madison. Place is very clean and bright. If you make an appointment online it makes the experience even smoother as you likely won't have to wait. Check the web site for what you need to bring to save yourself some hassle but it's basically all keys, registration, title and photo ID. They take about 30-45 minutes to check over your car, test ride it and look up its history. Then it's the unveiling. You get your no haggle price. If it's what you want great. Accept get your check and head to your bank. If you don't like it there is no haggling so you are also done. Of the 10 cars/trucks we have traded through several carmaxes, 8 were priced spot on. One we got more than expected and one less. Overall very happy with them. And no hassle of having strangers show up at your house and take your car for a test drive is priceless to me. Now free fancy coffee and drinks perhaps while I wait would make it a 5 star. But 4 is pretty good read more

Had a car issue and the initial person i spoke with in person was rude, condescending, and a jerk. Luckily, another employee by the name of Chris who saw the situation jumped in and was very helpful. He along with the mechanic, Jake, took over and helped me out in my time of need. It is much appreciated! Thanks Jake and Chris! read more

After wasting 3-4 hours of my time going back and forth with the typical sales nonsense at Boucher Toyota in Racine, I tired of it and walked out. On my way home, I stopped at CarMax to look at the same Sienna I'd previously looked at in Racine. It was the same price as the "best deal" from the other dealer, but this one didn't have body damage or garbage add-ons that I didn't want. 90 minutes later, I was at home with my new car. No finance delays, no rustproofing or other upsell nonsense. In and out. I couldn't have been happier. read more

This is our second vehicle purchase from Kenosha CarMax. It was not as smooth as we expected. Did a vehicle transfer after an on line search from Illinois - transfer took over a week when the car was 2 hrs away. Wanted to drive another high end car they said they had on site. They could not find that car for 24 hours. Also initial sales person who answered the transfer request never met with us. Yet she received 1/2 commission on the car. Final sales person Jim was awesome, felt he deserved entire commission, his follow up was great, was very helpful, friendly and knowledgeable - everyone else was just bad. Even after car arrived and I said I would be there Thursday initial sales person did not call me, showed up on Thursday - initial sales person off (never told me) and car was unavailable to even see. I felt like I was begging them to purchase a $35,000 car. read more

My experience was great salesman was very helpful and it was a smooth process, I wasn't waiting all day like other dealerships,I was approved before I came I would definitely recommend to anyone all the staff was very nice i enjoy my car alot,I picked right place by tks being my first car. I would definitely be using dealership again read more

Update - Traded in the SUV for a NEW Toyota. This is one of 4 CarMax locations nationwide with new dealer licenses, and you can't beat their service. Not only do you not have to haggle over price, the car buying experience is relaxing and simple. The car, a 2014 Camry, is fantastic, and I look forward to buying my next car with CarMax Kenosha. read more

I bought a brand new Toyota Rav 4 Limited from here and they promised me 5 free services on 5000 miles each and now every time a go for service they turn me back. Appointment or not I am not able to get my car serviced for first time with them yet. Walking into their service center is unnecessary harassment, lady out there was extremely rude. It has been such a waste of my time and money. I seriously believe their 5 free services is just a scam to sell people cars. I will reach out to Toyota with an official complaint. read more

If you want a Toyota product, walk briskly(can get hurt running) to this carmax. Bought a highlander at substantial discount from msrp. Would never have gotten to this price point without huge time spent haggling with many dealers. Spoke with an excellent sales person, Eric, and set an appt. whole purchase process, including explanation of features was maybe 2 hrs. Note this was straight sale with no trade-in. Best overall car buying experience I've ever had. read more

Service Department: Several months ago, had my Lexus oil changed. Synthetic oil change at a very reasonable price. ALL fluids were topped. 15 point inspection and oil change done within 30 mins. Couldn't be happier. Staff friendly and helpful. Recommended. read more

Hassle free was what I was looking for, and that is what I got. I thought the price was fair for my trade in , and the Escape I bought was a good deal. I was not pressured into buying. Just a great business deal. read more

We love buying cars from Carmax. It's so easy. I went today for an oil change without an appointment and they graciously squeezed me in despite their busy holiday schedule. The service guys were great! read more

Very easy and fast process, Carmax was upfront no hidden fees and no scams. Honest and kind employees

I was so glad that I was able go go through car max for my car. The sales people were so friendly and they got me into the car I wanted. I would recommend them to just about anyone .I went in 1 day and I had my new car the next day , wow I like that. When my wife is ready come April 2018 guess were I will be going, car max. read more

If you are looking for a used car this is the place to come. Good selection and the price on the window is the price you pay. No hard sell, no hidden costs. Its a pleasure to do business here read more

Buying my car was so easy. I had found one in their inventory that I requested transferred to the Kenosha location. The next day I received a call with all the information regarding the transfer. I was notified the day the car arrived and made an appointment to see it. The sales rep was fabulous! He explained all the paperwork needed to complete the sale and the paperwork to trade in my old vehicle. An easy process. The lady who finalized the paperwork was friendly and knowledgeable as well. I would definitely go back to CarMax again. read more

This was the absolute best buying experience I could have asked for. I was not pestered by the sales people once I told them the car that I was looking for. I got a ton of useful information about the car I wanted to buy. I was in and out in less than 90 minutes including taking a test drive. Bravo! read more

I love CarMax! This is probably the third care I have bought from them, but I bought my last two cars through dealers. Man was it good to come back. Great sales guy (Josh). No pressure. Hassle free financing. Friendly people...what more can you ask for? And, I love my car. read more

My parents have been buying cars at Carmax for years. I've been looking at other car dealers but i felt most comfortable at Carmax in Kenosha. Jerry Guinn helped me and i am so glad he did, he is very informative and great to work with. I purchased a 2016 Toyota Camry at a great price with their no hassle prices! Very happy with my purchase. :) read more

Transferred a car on the app. Got in call the same day from Kirby. He walked me through the process. 3 days later he called back to set up and appointment. At the appointment he mentioned another car he found, that I might be interested in. The appraisal process was simple and straight forward. They offered me a fair KBB price. A couple of test drives and Kirby helped me find a car that fit me and my price range without the pressure you can get at some dealerships. He was just there to assist and guide me through the process. I will be recommending Car Max and Kirby in the future! read more

I used to work for Carmax, regardless of this it's the best car buying experience you'll ever have.

Have gone to Carmax several times to purchase and sell vehicles. Treated fairly and courteously every time.

Hey Carmax! I've been a loyal customer. I purchased my last three cars from you and am getting ready to purchase my fourth. I just left your store with with my family, walked through your showroom, all the way around your entire outside lot and not one of you greeted me or even acknowledged my presence in your store. I cannot believe it. I thought it was a fluke so we walked back in, and stood by the receptionist and the Toyota Sequoia behind her to make sure there was no way we could be missed. Not a thing. Not a look our way. Not a nod. Not a hello. Nothing. Now, I always loved your no haggle pricing and low pressure sales policy but this was just rude and unacceptable. If I could have gotten one of your sales people to look at me - only one was with a customer - I would have asked for the sales manager. I'm disappointed. I guess my next purchase goes somewhere else. Time at your establishment was over 40 minutes. I'd like to suggest some retraining of your sales staff. read more

Well I flew across five states to buy my car at the Kenosha CarMax in Wisconsin. They flat out gave me the best price and had the most helpful people. From Marianne, the sales rep, to Brandon in the financial end to Christina in main offices, wow! I had a bit of a struggle with new forms which the DMV now require in NJ for new car purchases, but the CarMax people totally helped me to resolve the matter on the spot. Truly amazing experience! And remember I flew out not knowing what my experience would be. They honored my contract sent earlier with no hidden surprises. Never buying from anyone else again. read more

Just got a new Dodge Journey here. Test drove it, and they asked me how much per month I'm aiming to pay. We made a great deal with them, great warranties included, and they did all of the paperwork for us. My next car will definitely come from here. read more

The last two vehicles I've bought were from CarMax. I absolutely love the whole experience. From the minute you step foot on their lot there is ZERO pressure to purchase. This has been the first time I've ever had to go looking for a salesman assist me once I've found a vehicle I was interested in. The salesman are all very polite and knowledgeable. The management team goes above and beyond. From beginning to end they managed to make what used to be a terrible experience actually enjoyable. I am a CarMax customer for life! I highly recommend anyone who is in the market for a new/used car to give them a shot. Between the large inventory to the no-stress atmosphere you can't beat them!!! read more

I called to have a car put on hold. Instead of calling me after the 24 hours, apparently the manager took the car off hold and sold it to someone else. So when I called (twice) after about 36 hours, I was really disappointed to find out that the car was no longer available. Poor customer service and communication. read more

I have now purchased two automobiles (one new and one used) from Car Max. Without equivocation, this is the most agreeable car buying experience you'll ever have. You get a rock bottom price without feeling like you just made love to your elderly, weighty, house coat wearing neighbor, i.e. your human dignity is intact, useless accessories, warranties, and services won't be rammed down your throat, and the sales associates are kind, knowledgeable, and they are genuinely an ally, versus an enemy trying to lay you away. read more

Ray is excellent! He took the time (with no pressure) to help us figure out which car and option (rent vs lease) was best for us. He was very patient and took care to answer all of our questions and even walked us to the car to give us a tutorial. Above and beyond and an overall great experience. read more

Very fair pricing both on the new car purchase and the trade-in car. We had a friendly, capable salesman. I would never shop any other place in the area of my home. I only wish they had new car dealerships in Southwest Florida. read more

Bought a car from CarMax, flew from NJ to Wisconsin and executed all the paperwork, paid the down payment. After that everything changed, my most minor requests were denied. I asked to leave keys for the vehicle with dealer until car carrier arrived. I was given every reason why they couldn't help and how it was my problem. I had to stay an extra day to be present to had the keys off to carrier. It cost me $350 in extra travel charges because CarMax would not help their CUSTOMER. First and LAST time I will buy a car from CarMax. I suggest you stay away from this dealer. Once they closed the deal they run away from the customer as fast as they can. Bad business. read more

Unique car buying experience. Professional, laid back and very helpful. The day before I was at another dealer who made me feel like they were doing me a favor to let me become their customer CarMax had the Jeep I wanted at a a fair price and offered a reasonable amount for my trade in, all without playing Let's Make a Deal. The owners manual was missing and I was told to order one and turn in the receipt for a refund, class act. read more