Buying a car in Chicago, Illinois, is different than buying a car in Houston. Winter readiness is key with features like heated seats and steering wheels, remote start and all wheel drive. Features that my daughter's 2010 Ford Escape did not have. So when we decided to buy her a new car, we test drove the Subaru Forester that she was considering in Houston, but ordered it to be purchased from Liberty Subaru. They were so nice. Worked with us to coordinate the features that would keep our daughter safe navigating in Chicago and the Midwest, especially during the winter. Pick up was great. Drove from Chicago to purchase the car and then test drove with one of their salesman through a park who explained all of the features. So helpful. Buying a car can be stressful, especially coming from another state, but Liberty Subaru made it a pleasant experience. Thank you! read more

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Difficulty in my telephone order with Liberty Auto City - they sent the WRONG PART - they would not fix the problem and - they did NOT respond to my Master Charge Credit Card Dispute. Liberty Auto City charged my credit card for $162.92 on November 25, 2025, but they didn't send anything to me until Four Months Later on March 21. Problem: The product they sent me was not correct and not what I ordered. I ordered an IN-CHANNEL wind deflector ... they instead sent an "an adhesive tape stick-on type" wind deflector In March I was able to telephone Liberty Auto City, but the person in the parts department could not identify my purchase because I didn't have a purchase order that was listed on the package that I received Subsequently I disputed the $162.92 charge on my Master Charge Credit Card, but Liberty Auto City responded that they had delivered the product. This is not acceptable. They have my $162.92 and I do not have the part I ordered. ---------------------------------------------------- REQUEST: (1) At no cost to me, I would like to return this incorrect part to the Merchant, and REQUEST: (2) I would like the Merchant to either: return my $162.92- or - I would like the Merchant to send me the correct "in-channel" wind deflector for my 2024 Subaru outback (I have NOT opened the manufacturers packaging - and the part is ready for immediate resale) shipment 1ZJ219860325948647 read more

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So happy to choose Liberty Subaru for a new car purchase. The sales, support staff and service department are friendly, efficient and fast. Service tech James kept me in the loop as my car was being serviced as well as follow up after I left. They even provided me with a video of what they saw during my service inspection. The dealership should be proud of their employees! I look forward to my next oil change and next new car purchase. Keep up the great work, team! read more

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Shoutout to James in the service center for his exceptionally terrible customer service skills. I'd rather wait longer and drive up to Wisconsin to deal with my car issue than have to work with him again. read more

Great experience getting my oil change and tire rotation. Justin was friendly, professional, and made sure everything was thoroughly checked since I'm preparing for a long road trip. The service was quick and efficient--I was in and out in no time. Highly recommend! read more

My husband and I purchased our jeeps here and everyone here is amazing! So helpful and attentive. They really do all they can to ensure that everything is smooth and easy read more

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I have been coming here since we move to IL and got my car from them. Every visit has been amazing. Service center is always very easy to deal with. I've been with them for 8 years now. I have moved an hour away but I still come back to Liberty Subaru, there's just something special with how they take care of their customers and how they make me feel. Amazing group of people! read more

This is my second time purchasing a car from Liberty. Charles in sales is amazing, and their service is top-notch. I especially liked that the vehicle was Certified, and the cost of that was already included in the price. I have seen other dealers leave that off the price tag until you go to buy, and suddenly they want to add $3000 to the price to pay for the certification. read more

My family purchased a brand new Subaru in 2022 when cars were hard to find and every dealership was charging so called "markups" Liberty Subaru was one of the very few dealerships that did not add any markups The car buying experience was smooth, with no gimmicks and pressure. It has been almost 2 years and every time I come in for an oil change, the whole process is very smooth too. Tips 1. You are free to look around any cars in the showroom. The salesman won't bother you. (Unlike most dealerships every salesman approaches and asks "Do you need help?) 2. When you buy a car, they spend time explaining every feature of your car. They have a designated area inside to bring your car in to explain features and answer questions. With a lot of technologies added to new cars these days, this can be a very good time to learn about your new car. This was my family's first Subaru so we definitely learned a lot of new things. 3. You can make a service appointment on your Mysubaru app and there are almost always coupons available. read more

Liberty Subaru - Maintenance menu and prices - Car Dealers Near Me - Libertyville, Illinois

Very good experience at Liberty Subaru. The sales people worked with me to come down to the price I was willing to pay. The finance person worked hard to get me a very low interest rate in spite of not qualifying for Subaru's 2.9% financing. Definitely recommend this dealership. read more

Attempted robbery in the service department. They attempted to charge me over $2000 more than the repair cost actually costs at other mechanics. Luckily, I have friends in the business and realize this before I agreed to anything. read more

I live less than two miles from Castle Subaru in McHenry but I'm now driving twenty miles to Liberty Subaru. Castle staff had been rude toward my wife on the previous oil change/tire rotation and dismissed the glitches we're having with the touch screen (head unit) randomly turning the seat heaters on among other annoying random glitches with our 2024 Outback Limited saying it didn't repeat any of the problems (they're random!) and they're now scheduling oil change/tire rotations out two weeks. This tells me they're unable to keep mechanics. Even the salesman said he was tired of selling cars and said they don't sell below MSRP. (we bought ours from Hawk Subaru). Liberty personnel treated me with respect and friendliness beginning with my initial phone call with Hailey who scheduled the oil change/tire rotation for the next day. She said others had complained of similar problems with the head unit and that they'll need the car for much of the day to troubleshoot, install a software upgrade or even replace the head unit and they'll give me a loaner when I bring the car back for this service. This was scheduled the next week when a loaner became available. (It's still drivable.) The driver's front seat has about a one-inch break in the stitching. The service advisor immediately ordered a new seat cover which will be installed under warranty as well. Even the parts counter guys were friendly and helpful when I asked about upgrades. I purchased their high-quality winter floor mats and seat covers. This is the kind of service and support that will have us driving the extra 18 miles for service and the next Subaru we buy. read more

LOVE Liberty Auto Subaru in Libertyville, IL, especially salesperson Ron! I was just there with my parents, who bought a beautiful new car that I know they are going to love for years to come!! Ron was helpful, kind, respectful, knowledgeable and a true pleasure to work with. Another nod goes out to Dijon, who works with Internet inquiries. My parents and I drove more than 20 miles and bypassed other Subaru dealers to go to Liberty Auto Subaru because of their fantastic customer service and honesty. We very much appreciate all that they did today to put my parents in the right car for the right price!! Kudos and thank you again to Ron and to Liberty Auto Subaru!!! FANTASTIC JOB!!! Also, need to THANK MICHAEL for explaining the seemingly thousands of amazing features on this beautiful vehicle!!! read more

Liberty Subaru - Their beautiful new Subaru Forester Limited!!! - Car Dealers Near Me - Libertyville, Illinois

I bought my Outback here in 2019. The salesman, Charles was very professional. I have been there several times for service. Last time I was there I had the misfortune of having to work with a very obnoxious service advisor named Justin who seems to think he knows everything, and the customer knows nothing. He was condescending, loud, and had no sense of courtesy. He was challenging me to call Subaru corporate to verify that the information he was giving me was right. read more

The internet sales is a joke. I found the car in car guru. They must of called me three times and even sent me a txt. The next morning I sent them a txt made a long drive to the dealership and of course the car I wanted was not there. Terrible experience. read more

I was trying to buy a vehicle here with no help. I called, emailed and text and was given the runaround. Patrick and Victoria did not treat me like a customer so I went somewhere else. Also they tried to highball on price and APR. shame on you. read more

Excellent experience, wonderful people, especially Charles Perchak. In my long life I've bought a lot of cars, and I'd be hard pressed to think of anyone better than Charles. The entire support team was great, moving us in and out quickly. Just a great group of people. read more

Damian was our salesperson and he was great to work with. He was so helpful and answered any and all questions I had about the cars I was interested in. You could tell he genuinely cared about his clients and wanted the best for them. I HIGHLY recommend Damian to anyone that is looking for a car. Honestly couldn't have asked for a better salesperson to work with. Ended up buying a 2019 Jeep Compass Latitude and couldn't be happier with it! read more

Liberty Subaru - Car Dealers Near Me - Libertyville, Illinois

Their service shop is always trying to upsell you on unneeded services. At 30k they said I needed to replace the differential fluid. The maintenance owners manual says the are to inspect it. They said they didn't inspect it because they "know" it needs to be replaced. I called Subaru USA to ask about this. They told me the dealer should inspect for oxidation, water, metal contamination. When I went back for an oil change, I asked them to clarify and they double downed on needing to do the differential fluid change with no inspection. I don't go their anymore. On the plus side they can replace the oil and rotate tires as well as wash the car. Just say "no" to their upsell. read more

Purchased a 2024 Forester Limited on 3/4/24. I had received a quote through their internet sales manager which was honored exactly as written. We haggled a bit on the trade in but arrived at a mutually agreed upon amount after I presented the salesman with purchase offers from CarMax, Carvana and the Subaru Guaranteed buy back program. What I found most surprising was the amount of time they spent with us going over all of the car's features. This was very helpful as we were upgrading from a 2020 Crosstrek Premium which didn't have as many features. There was no high pressure tactics to add on extended warranties or protection plans. I simply declined their offer and moved on. The finance manager was very easy to work with. Granted, I have excellent credit and a substantial trade in allowance, so I would expect the financing part to be easy. At the time of purchase, Subaru was offering a 2.9% rate for 72 months which we took advantage of. The entire process from meeting our salesman in the lot to driving home in our new Forester took about 4 hours. Go to the dealer with a plan and some knowledge of the market value of your trade in and you'll be very satisfied with Liberty Subaru. I would definitely purchase another car from them. read more

I highly recommend here to buy a car! Damian was our salesman, very helpful and we actually bought a 2021 limited Subaru Crosstrek! We had a good deal and very happy with the purchase. This is our very first time to own a subaru but well worth it. If we need another subaru or someone looking for subaru car i will definitely recommend Damian! Must try this place. You won't regret! read more

Bought very lightly used Solterra here and it was the best car buying experience I have ever had. No pressure, no funny math, just a very straight-forward process. A rep took the time to sit in the car with me and literally went through all the controls and features and answered questions. I hate car shopping (at do most people I think) but this was a pleasant experience. read more

This dealership was my go to place for many years as I purchased two Foresters there. Did all required services there as well. Two days ago stopped for oil change, it was done rather quickly and I drove back home. Simple job....but not this time. The car was sitting on the driveway for awhile and then overnight in the garage. Taking the car out next afternoon I found a puddle of oil on the garage floor and two puddles on the driveway. Driveway was resealed a week ago. Went back to Service and asked for a Service Manager. He wasn't available, but I was told he'd call me in the morning. The service technician said that Oil Filter wasn't properly installed which allows for oil leaks leaks. I wanted to discuss the issue with Service Manager, but he never called me back, even after I left him a message. I believe it could be dangerous if I didn't notice on time and took the car driving out of town as I intended to do. Service must be improved, and vehicles reviewed buy specialists before handed back to customers after service. Will think twice before doing buisiness with this dealership. read more

I took our 2023 Subaru Ascent in for a scheduled oil change. Car was spotless when I picked it up and done in less than 1 hour. My service writer, Diana, was attentive, courteous and professional. Great support - Many Thanks ! ! ! read more

Scheduled an appointment for my mother. She went in for an oil change. I told her that she would likely also be talked into a tire rotation. (Her car had 24,000 miles on it, and this was her first oil change since she purchased it nearly a year ago - she doesn't drive much.) She was steamrolled into $750 worth of unnecessary maintenance, even after explaining to the service technician that she is a senior citizen on a fixed income. Absolutely appalled at the treatment she received. Will never recommend this place for service. read more

Our son's car was recently in for service for an extended period of time. Diana and her manager are the best! We were kept up to date on the repairs and were very well taken care of. They turned a very bad situation into a bearable situation. Thank you. read more

Liberty Auto Subaru get's two reviews here. This is the good review. Bad review later. This review is a few years late, maybe 7 years or so, but have to say it anyway. I had an excellent experience with Liberty Auto Subaru Service, that went above and beyond. When the service manager at original dealership I purchased my car from, told me that Subaru would most likely NOT cover the failed engine, which was still under warranty at the time, potentially costing me 1000's of dollars, a friend of mine referred me to Liberty Auto Subaru service department. They were a completely different experience, helping ensure my car repairs were covered under warranty. Not only did it save me 1000's of dollars, they furthered the experience, and asked if I wanted to have my 100,000 maintenance done early, only having to pay for parts. The engine was already out of the car, so there would be no additional labor incurred (for clutch, and other front end stuff). I was so happy, I brought them coffee and donuts once a week (or so) for a month etc. So, the back end of the house (service) was absolutely no problem what so ever. If they had more than 5 stars available to rate someone I'd give it. read more

The key to my Subaru frequently wouldn't come out of the ignition when I turned off the car. I took it to Liberty Subaru in Libertyville (where I purchased it in 2016) and they could not find the problem. Their service advisor said they couldn't get a computer code reading to tell them the problem. A snarky mechanic asked if i pushed the key in before pulling it out. No help at all and really didn't seem to care. So...as my warranty was about to run out, I drove out to Gary Lang to see if they could help. The service advisor knew what the problem was before I even got out of the car. He said there was a Service Bulletin on the issue and Subaru had provided the fix to all dealers countrywide. He was very surprised when I told him about my experience at Liberty Auto. The car was fixed at no cost at back in my driveway the next day. I can assure you that Gary Lang will get my business for all service needs and purchases in the future. Liberty Auto will not. Alan Galant read more

i have a subaru outback touring edition. my car is 1 year old. the radio would go in and out, and now is radio silent. very unhappy with the product. i need a new radio and it will be replaced with a rebuilt one. the original didn't work right and now... do not but a subaru!! read more

This is the place to buy a new car, especially while the market is crazy! Unlike other dealerships that are currently charging above sticker price or adding useless packages to scam customers, Liberty Auto City Subaru is offering fair prices on new cars. Ron helped me find the right car and made the buying process as smooth as possible. There were no high pressure sales tactics. Everyone I met across teams--sales, financing, the person who showed me all the cool features on my new car--were friendly and professional. I felt like everyone gave me the VIP treatment. Thank you for helping me! read more

I was given a quote for service over the phone and okayed the services. Came to pick up my car and was charged $500 more than quoted. I "must have misunderstood". read more

Do not deal with this dealership over the phone or online! I live 3 hours away and located a vehicle on cargurus. I emailed them, which I received an email and phone call back.. who wanted me to come in asap. I couldn't due to work, but had my father in law test drive the vehicle for me, in which he made an offer that day for me and they declined. I then called the next day and made another offer over the phone and was told since I was not there in person they will wait to see if they get an offer from someone who was on the lot. What ever happened to first come first serve? They said they serve people who are on their lot first and will call me later in the day or next day to let me know if they accept my offer. It was several days later and I recieved a call about coming in again I advised them I couldn't due to work but I never heard anything on my offer. Needless to say this dealership has lack of communication! They loss my business and I bought somewhere else! read more