I sold my used Tesla to CarMax today. The transaction was easy and the price they paid was higher than Carvana, Tesla and Urban Motors. Mario made the transaction smooth. There was no unpleasant haggling. I will sell all my cars here. read more

Everyone was friendly, professional and prompt which made for a pleasant car buying experience

If I could give the two experiences that I had with CarMax, any west stars, believe me, I would. In November 2021 I attempted to buy a car from a Carmax in Baton Rouge. It ended up having five unrepaired recalls that weren't disclosed to me at signing in the car, which Carmax South Broadway recognized and decided to takeoff my hands, apologizing and seeming apathetic the entire time (02/28) After this, as you can, assume, I wanted a car with no unrepaired recalls on it. Having some discussion with one of the sales representatives, I decided on a 2016 jeep grand Cherokee. Surprise, surprise, in the mail I get a letter stating that my car has an unrepaired recall on it, which wasn't a big deal due to the fact that the recall had happened this year (08/22) After I bought it. Upon this discovery, I called the recall notification center to see what the unrepaired recall was, surprise surprise once again, there is another unrepaired recall that, as it turns out is in my paperwork, Carmax had record of that they never disclose to me (recall on 01/29/21) Both recalls have to do with the drivetrain and emissions production respectively. The manager I spoke with, got my name wrong when it is literally on a massive board behind her head. In addition to that after telling them why I was there and scheduling an appointment at 3:30, and arriving at 3:20, I waited until 4:02 to speak with the sales manager that ended up actually giving me any information, the conversation was about two minutes. Only offering to appraise the car at current value, that they mislead me into buying. I would like to give an applause to Ty, one of the salespeople, unlike the entire rest of the staff, he didn't hide from me and actually had a conversation with me, which when I was obviously upset, I appreciated his realism and niceness. Incumbent of some astronomical feat (for CarMax,) of caring about people for more than a paycheck, they have lost a customer for life. read more

CarMax - Four pieces of information stating no or unable to find recalls. - Used Car Dealers Near Me - Littleton, Colorado

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If you're a female and want to get taken advantage of then by all means shop here! The experience of finding a car was very adequate. Once they brought the car in for a test drive the experience went downhill from there. I met with my associate but as I was waiting for my vehicle a "Jerry Springer" episode was unfolding between two patrons in the lobby. While that colorful exchange kept me entertained I wondered what alternate universe I had warped in to. As I went for a test drive with my sales person and consequently got a VERY LOW estimate for my trade in (I received a $5000 higher trade in at the Lexus dealership where I ultimately purchased a NEW vehicle same model) we discussed the lack of integrity of the salesperson from another state that sold me my current vehicle. I ended up purchasing the car and taking it home. When I got home I noticed that there was a ding in the windshield. Upon further examination I noticed it had already been filled. Because of this the windshield should have been replaced. I notified my salesperson who texted back saying "Yes I noticed it when I was getting your car ready but we don't replace them unless they are line of sight." This was almost a $50,000 purchase and they were unwilling to replace a windshield? AND the salesperson knew but didn't let me know??? Deplorable! I called the floor manager the next day on a Saturday and he basically told me only the service center manager could make the call and he wasn't in until Monday. Seriously??? A weekend? No manager? I asked for the GM and they told me he was on vacation. Batting 1000 here....I finally drove down to return the car with the 7 days you bring it back no questions asked policy. When I was at the business desk (the only competent people apparently) the manager I happened to speak to was there for another reason and I introduced myself. He then stated I was next on his list to call - RIGHT! And I'm sure he had swampland to sell me in Florida too! Well, they drove me straight into the arms of a brand new Lexus same make and model but a 2019 for only $4k more - this was a blessing! What wasn't a blessing was the fact I left my garage door opener in the car and two celebratory bottles of champagne which forgot about. I drove all the way back to retrieve my garage door opener but forgot about my package in the backseat. When I called back today to retrieve my purchased items - guess what wasn't there? Yes! You got it! No celebratory bottles of champagne. They were probably already consumed and they probably had a great laugh about it. I went to CarMax for the advertised - no hassle and treated fair policy. What I experienced was an abomination from start to finish. Ladies don't waste your time here - go to a dealership, DO YOUR HOMEWORK, order the AUTOFAX for the car you are seeking and don't be taken advantage of. It's sad but if you have to bring a male along so they'll respect you contact me and I'll contract out my husband (apparently I should have brought him in the first place). Too bad so sad!!! read more

The manager was really rud never coming back looks like he didn't have school terrible guy

I was Apprehensive about using them and did an online for a quote. I was happy with the offer and made an appointment the next day. Went in half an hour later they honoured their offer and got the check. Had checked with a dealer for a trade-in and was lowballed. CarMax offer even with the tax difference with a trade-in was still better and no hassle. read more

Absolutely wonderful experience! After having a private sale fall through, we were desperate to quickly sell my 2006 Saab before a cross country move. CarMax easily scheduled us for an appointment and we had an appraisal quickly! The whole process took about 1.5 hours, but it was definitely worth the time spent. We got double the amount on the appraisal from CarMax than from Tynan's Nissan which is a Kelly Blue Book Authorized Buyer near Denver. I had felt like I was being lowballed there, and I am SO happy I scheduled an appointment with CarMax. I feel like I got the proper value for by car given all of its flaws. The people I worked with, Mark and Miriam, were so pleasant and helpful! We had nice conversation while we were getting through all the semantics. The office is clean and spacious. Highly recommend all around! read more

I have been waiting to write a review based on multiple experiences. We have now purchased two vehicles (one was ordered from another location and delivered) and have received a number of automotive services. Our sales consultant, Ron Hannon, has been a fantastic person to work with. Zero pressure - always look to find the vehicle that will make you happy. The process has been smooth both times (to be fair, we finance elsewhere) and, from experience, the warranty coverage has been excellent (just had a new turbocharger ordered from Germany and installed at an offsite shop for my deductible plus gaskets - no questions asked). The oil changes and other routine services at Carmax are fairly priced and efficiently done. We would certainly use Carmax again if shipping for another vehicle. read more

Take it from someone who's been in the industry over 12 years. Carmax is nothing more than hourly employees with no actual industry experience, knowledge, or ethics. Below blue book appraisals? Check Asking more than blue book/nada for their auction cars ? Check Not "re-conditioning" vehicles, only changing the oil and checking tire pressures? Check! It's laughable that companies like this are still in business, but as long as consumers believe they're getting a good "deal" this place will still pull the same old shady tricks. High interest rates, only address concerns on the 30 day warranty that you bring up to get resolved, otherwise they don't do jack squat to the vehicles. I had to tell them each and every concern that there was with the vehicle, air filter, cabin filter, exhaust hanger not installed, radiator leak, torque converter shudder, even the ECM us to be replaced. Wife bought the vehicle late Friday night, very next morning getting ready for a road trip go outside and low and behold the radiator is leaking out of the seams. Then the engine control module went out, then the torque converter went out, then they screwed up the radiator repair and had some hack working on the car who had absolutely no business working on it to begin with. They said he was supposedly the service manager, so you know what that means? Someone who has zero experience working on cars, and someone who got that position by being a grade A kiss ass, and ripping people off by working for a horrible company. Sure they honored their 30 day warranty, but the vehicle was in our possession for 7 of those 30 days. The rest of the time it was getting "repaired." I would be absolutely disgusted if my business was ran in this order, but it doesn't matter to them as long as they can keep reeling in the dopes who agree to their awful terms, and lack any sense or code of ethics. I really wanted to like you guys, but to be terrible at every facet of your business, and to still be in business, and to still continue ripping people off and making high gross profit on every vehicle you "touch" is absolutely absurd. Not like posts like this make a real difference to these companies and their business practices, this is more for fellow yelpers to not get beat over the head by an unscrupulous company who DOES NOT BY ANY MEANS VALUE THEIR CUSTOMER. They value the profits they get from their customers, that's it. Don't make the same mistake thousands of other people do by purchasing a grade d auction car from the rip-off pros, you most likely would end up getting a better vehicle from the mom and pop dealers down Colfax. read more

Hi Jessica in service and repairs. You've earned your location a 1 star review because I couldn't give anything less. You're very rude on the phone and hang up on customers. It's not the first time I've dealt with your lack of customer service skills but it will be the last. If you hate your job so much Jessica, do better and get a better one. Everyone else should call the Parker location. They are understanding, know how to talk to people, and go above and beyond for their customers. read more

Made an appointment to test drive a vehicle today at 1:30 pm. At 2:20, I was still sitting in their lobby. I went up to the point person/front desk, who said there was nobody available. Hmm. Why did I bother making an appointment? read more

Sales agent was great, process was simple but since then not so great. Bought my car 08/04/18 and 08/06 noticed a substantial rattling coming from the rear (not normal creaks and squeaks from buying a used convertible). Took it in and the did gave me a loaner car (cost me $13 to fill it back up after 38 miles) and determined the gas tank straps were loose....ok went out on a drive with the tech on 08/07/18 and no more issues. 08/09/18 the rattling is back and I've decided to just return the car as I am within the 5 days and tired of dealing with it. I'll see if they honor my 5 day return after 5 days as I am having to get a car transferred. Review will remain the same as even if the new car is what I want it has still be a hassle. read more

The Walmart of car dealerships! Horrible experience at this location. We had a vehicle transferred from another state we were so excited about this car and ready to purchase it. When we arrived they told us to walk across the parking lot to view the vehicle and as we are walking there someone drives away with it. Then they said oh it's ready for your test drive so we give them our ID's & it takes them 20 minutes to process them & come back. During this time we inspect the vehicle & notice that the vehicle had body damage & all four rims were completely destroyed. It's as if someone curb checked this vehicle 100 times. They also did a horrible job of washing it & detailing it. When we told the salesman we weren't interested because the rims were trashed they looked at us like we were crazy & did not offer to replace the rims or anything. We have never been to a dealership like this & we won't return. Not professional & they won't work with you at all. read more

I am a second time customer of CarMax with this location being my latest experience of mention. I had been looking for quite some time, unsuccessfully I might add, for a "unicorn" (335i Black w/ Manual Transmission), acceptable mileage and of course, price. I was pleased when Brandon was able to assist in locating the very one and reaching out to me once it was within their grasp! From there the process was simple and even had a seamless hand off to Eric (the finalizing sales agent). Both were courteous, mindful of my time, financial needs and helped the process along and treated me as a person, not just another sale. In all it took several other members, (included but not limited to the sales manager) for me to end up with the literal "car of my dreams" to be transferred appropriately but couldn't be happier with the experience. You could tell this location works as a team for the greater good of their customers. read more

Sketchy car. Did the 24 hour test drive, took to my mechanic. Dry rotted 7 year old tires, spare was unusable. Low power steering fluid. Front fender was replaced and reapinted, not on CARFAX. Broke rear spoiler. Shocks did nothing, bounced around like an old boat form the 80's Diggin a little deeper, he plugged in his scan tool. Codes had been cleared 88 miles ago. The big question was why. Fair market value according to several websites was 17-18k, ask was 23k. No negotiation, no sale, no return customer. read more

Absolutely wonderful car buying experience. We worked with Luis and Mike and they were very helpful and courteous. No pressure to buy and none of the typical things you expect to hear from dealerships like: "Well what do you want your payments to be" "Let me go talk to my manager" "Sign this saying that you would buy if we gave you these things" We will definitely be buying more used vehicles from CarMax in the future! read more

This was our first car buying experience where it was actually fun. No pressure to do anything. We connected with Nate Black (sales) and really had fun looking at various vehicles. We traded in an older vehicle and received a very fair credit against the new vehicle. The staff were all amazing and very friendly. I would definitely recommend this dealership ..... so many cars to choose from. They even service the vehicles on site. read more

CarMax - We got a great price on this 2018 Jeep Grand Cherokee. - Used Car Dealers Near Me - Littleton, Colorado

The location sold the car out from under me after I paid the transfer fee from another location. There was no communication to me after I had contacted them several times via email, phone and text. There was a mechanical issue with the car but they refused to tell me what was going on with it just that they were checking it out. Before I knew it, they had sold it to someone else. Refused to apologize or even speak with me. BUYER BEWARE. read more

Don't waste your time. I purchased a car from Carmax- thank god I purchased the extended warranty. I have had more work done on this car than I ever imagined. I know cars are constant maintenance. With Carmax they give you a 30 day warranty up front- 32 days in to my purchase of this vehicle, it had to go in to the shop. Carmax kept my car for over a month "fixing" the issues. Save your money and shop elsewhere. This place is a scam. Not to mention- this car has continually had problems and I have poured so much money into this "barely used" vehicle. read more

Buying a car through CarMax was definitely the easiest car buying experience of my life. Make an appointment, drive your chosen car, and come back and decide. The sales guy let us look at all the other models before we decided on the one we originally drove. We ended up financing through CarMax as well, as their rates were better than even our credit union. Really great experience. read more

Sold my car here today and was very happy. It was the easiest car transaction I've ever had. The place is clean, bright and the staff were very professional. I was offered something to drink several times while there. The value they gave on my car was just over what Kelly Blue Book said for a trade-in. The whole process took about 40 mins. Only dirt I can shell on them is that they need a stop light to turn left on Broadway when you leave :) read more

CarMax - Carma main entrance - Used Car Dealers Near Me - Littleton, Colorado

I have had a horrid experience with carmax, and deeply regret buying my car from them. The first car they sold me had undetected frame damage, was leaking coolant and had to be returned. The loaner car they gave me had multiple problems, and the engine completely shut off while I was on the highway. It had to be returned for a second loaner car. When they were finally able to find me a replacement, they confirmed multiple times that it was fully inspected with no issues. I just got a flat tire today, and when I went to get the spare out found that it was damaged and flat. Literally left me stranded on the side of the road. This car clearly was not inspected. Up until this point their customer service has been good, but when I called to speak to someone in customer care about my frustration, I was told that it was "definitely a bummer", but not their problem as it must have been road damage, even though I have never used the spare. Any money you think you will be saving by not going to a dealership you will spend on unnecessary repairs by their shoddy inspections. read more

Had a great online offer for my trade in. Someone reached out to me asking me when I would be available. I sent a response back letting them know when I would be available. Never received a response back. Sent a text letting them know I was headed to the dealership. Walked in, waited at the front desk for a while, no one showed up. Went ahead to the lot to look at the inventory. Called the number from the text where the gentleman proceeded to help me over the phone. Couldn't find the vehicles he mentioned. Went back in to the front desk. The kid was now standing there when I walked up. A lady then walked in the front door, he looked past me and asked her how he could help. I still stood there while she finished up. A family then walked up to the desk and he did it again, looked right past me and asked the family how he could help them. I looked right at him in disbelief. He didn't even acknowledge me. I walked out, called echo park as they had a truck. Immediately made an appointment. They mentioned they will match the offer from car max. They actually gave me 600.00 more. Echopark is far Superior. Walked right in, someone at the front desk was there to help me and ultimately looked at 8 trucks. GREAT CUSTOMER SERVICE ECHO-PARK. WAY TO OUTSHINE A TERRIBLE CAR MAX LOCATION. read more

Sold my vehicle to this dealership with the intention of buying another vehicle same day. Their checks are uncashable and after depositing it in my bank I find out their is so much fraud in their company there is a seven day hold on the funds. read more

I should have read the reviews before I did business with this CarMax dealership. They placed a car on hold for me in December and when I drove up for a test drive, they had already sold it to someone else. A sales associate found another car for me that was to be shipped from Washington on January 2nd. I received an email that it had been shipped and then there was no communication. About two and half weeks after the car had shipped, I sent my sales associate an email. No response. I called twice and left voicemails. No response. I finally drove the 40 minutes to the dealership only to find out that the car had been sold to someone else. I then actually had the sales associate, Travis, lie to my face about trying to contact me. I spoke to a manager who seemed concerned that this happened not only happened to me once, but twice, and promised me that I would receive some follow-up. That was at the beginning of February and now, on March 1st, no one has yet to contact me. I do not recommend this dealership to anyone unless you want to be treated poorly and dismissed. But I do recommend Carvana if you want an exceptional, HONEST and hassle free experience, as they are an amazing company. read more

Undervalued my trade by over $3000 and wouldn't budge. I walked then and there and won't be back.

Bought a car from Zack. He did a great job, no pressure and in and out in an hour. A little shocked it went so well, I am a fan.

Worst experience at a car dealer ship EVER AFTER trading in two cars and buying one from them. Less then a week the check engine came on the lights would only work when they wanted to, the Evap system needed to be replaced, and seat heater need to be fixed . After waiting for a week to have them order everything it took two days to "fix" everything. No less then three days after the check engine light is back on and a brake light is out,they said they will take the car back so ..took the car to Carmax to get rid of today.. We were told we would get our full deposit back ,that didn't happen .. So now I have no car and lost money that I put down.. read more

Buying a car can be frustrating, scary, and sometimes disappointing. Not at this CarMax! From the moment I searched online and did my prequalify paperwork to the moment they handed me the keys to my new car... it was AWESOME! Ron W., Taune and the crew where absolutely patient, accommodating and very nice. I felt like I was part of the CarMax family before I signed the paperwork. I highly recommend talking to this great group of people when you are looking for clean and reliable Car/ Truck/ SUV/ Minivan! read more

I went to see a specific car and was helped by Howard. He was patient and showed me the car I came for. Unfortunately the car seemed like it wasn't really up to par for the buyers lot. I voiced my concerns about several issues with the car and to my surprise Howard agreed with me! As we came in to go over my trade in value after the test drive he said, "you're not buying that car." He was honest and upfront and said that he was sending it back to the service department to get the issues addressed. CarMax really is the most honest car lot in the business. My family has bought 3 cars from CarMax dealerships and their integrity is absolutely why we keep coming back. I did not end up buying a car here and honestly, that is due to the honest nature of Howard and the service staff. YOU ROCK!!! read more

After being stuck in traffic for a good 30mins, I decided that I would stop by the car max on the way home from work. I just wanted an appraisal for my car, as I've been wanting to purchase a new car this month. I finally made it into the dealership only to be greeted by a rude sales person- maybe his name was mike or chad o'toole. I made clear of what I was there for and he said great. He said we take it by appointments, when I clearly saw three sales people rush to see what I was doing. He then continued to say "If your willing to wait 30-60mins, we'll EVENTUALLY get to you." I told him great choice of words. And left. read more

Please understand I am a salesperson who sells financing packages to commercial entities. This was the most positive car buying experience. I love CarMax's sales model/value proposition. I can probably find a better price somewhere else, but price is not everything. The total buying experience is what most customers want. Do other lots allow you to test drive a car for 20 minutes unsupervised? The last time I looked at a used car from another lot I had to follow the instructions of the salesman. I was not able to drive it on I25- what if there was an issue at higher speeds? Do other used car lots allow you to give you a five business day no questions asked cash back? Does Carmax accept and resell all trades? No- they only accept and resell vehicles with value. Other dealerships will sell cars that rattle etc I was offered a six year financing payment for a 5 year old pickup (under 40K miles) at a very competitive rate. I could choose to shop around for a better rate and redo the financing for three days. When I bought my last new car I didn't have the option. read more

This car max definitely came through for me with the exact car with all the options I wanted, great price and easy financing. Great sales staff, and I look forward to dealing with them from here on out! read more

Highly recommend checking your car's regular routine maintenance ex coolant levels, brake fluid, washer fluid, power steering, engine oil, and air filters to name a few before driving off their lot because these assholes do not! read more

I was not impressed. We were greeted and told the lady which cars we were interested in, and several minutes later a guy showed up who obviously got out of bed put on dirty clothes and went to work. Ok, so like that smell wasn't bad enough HE FARTED ON THE TEST DRIVE! so we called him "Stinky Jeff". So we made sure the windows worked! I explained that I wanted to take the car to work to see how the road felt in each car. He explained that we had 15 minutes and then his manager would be notified that were out more than 15 minutes...I've never heard such b.s. He had no knowledge of any features on any of the cars. Needless to say, I'm glad we didn't buy. I got a new civic and it's much better than their dirty cars. read more

Today we came to CarMax to look at some Vehicles we had a great salesman named Robert he took his time showing us Vehicles explaining the history he is very detailed about explaining everything about the vehicle he has wonderful customer service if you come here ask for him he will explain everything to you and answer every question that you thanks Robert read more

This place is a comedy of errors. First, the sales guy told me he hated the make of the car I was looking at. Then he rode the clutch so hard on the car I basically lost interest. We then watched him stall it 5-6 times trying to get it into reverse, which, after 10 minutes or so, he gave up on. They then offered me a stupid low amount on a truck that cost more than the car I was looking at new, and holds value far better. I threw the offer away on my way out the door. 2 stars because the guy that greeted us and put us into the computer was super cool and efficient. read more

Do not, ever, buy a vehicle from CarMax unless and until you have a total inspection completed by an expert. They do not back their guarantees and deliver dirty, damaged vehicles. read more

My sales person, Mario, was great. He was friendly and spent as much with me as I needed. The company is however, No Haggle, as it says. I was pretty set on a 2016 vehicle that I drove numerous times but it really needed a deep clean detail and they would not drop the price at all or throw in a deep clean. This was by no fault of the sales person as he tried and he even had the manager look at the vehicle, but I did walk away from that purchase. However... I did sell my vehicle to CarMax and that was pretty easy peasy and they offered me a great price for it so I am super satisfied with that! read more

PLEASE READ: I have had a month long nightmare of a buying experience at the South Broadway Denver #CarMax. It began when my partner was selling his car at that location. Why the process was underway, the sales person turned to me and asked if I needed a car... I said no. I had a new Jeep Wrangler and a little sports car convertible. He asked if I had a "dream car" and I said yes... I had just had heart surgery and had dreamed of owning a BMW Z4. I asked if they had one on the lot and was told no. He did counter by saying we can transfer the car of your dreams from another location. So we looked on line and found a 2005 on the east coast for around $28,000. We ran the loan... I was approved for a small interest rate, $1,500 down and $330 monthly payments. There was a $799 transfer fee... I paid it and waited for two weeks. When it arrived... I went to the lot and you can't imagine the train wreck we discovered. Top was actually molded. BMW logo on hood scratched out. Body dinged up. Hood scratched. It was so bad my sales person and the manager began apologizing as soon as I entered the dealership. Horrible... I was destroyed. Here was "the car of my dreams" and it was horrible!!!! I everyone agreed this was unacceptability and I didn't have to take this beat up car. I was asked to look online for another car... I found a gorgeous 2011 BMW Z4 with only 11,000 miles. I was in love. It was more expensive but believed was worth it. We ran the loan... I would have to sell my sports car but could get the loan for $620 a month and $2,500 down. We started the process. While the car was being transferred... I called and said what if I couldn't sell my sports car could we roll over the upside down amount into the new loan... I was told of course. Later... I got a call on Wednesday night and said I better come in and run a loan on a comparable car to insure I could get the loan I wanted. We went there... Three hours later told we could make it happen. I work in the media and began telling everyone about my wonderful car on the way... Later I would be embarrassed by this out come. The car arrived the next week... It was gorgeous. We ran the loan and it came back with $5300 down and a 12% interest rate!!!!!! Payments now somehow $800 a month. I was shocked and was again there for 3 more hours! Finally, I was beat down and just agreed to these terms and at 9:38 at night I drove away. Loved the car... Was enjoying its features, it's roof... Just beautiful!!!!!!! And then... Not 72 hours after I bought it... Not 30 miles driven... I got a engine light. Bells went off as I drove into station parking lot. As you can imagine I was distraught and concerned. I called #CarMax... I was told by service department that they would try to get to it but might take DAYS! Now I'm really concerned and upset. I called a manager. When they finally got around to it... I was told the problem was an airbag sensor and would take 3 to 5 days to get the part... Obviously I was not happy! Again... I talked to a manager... We agreed that was unacceptable. They ordered the part from a local company. I felt better and was told I could pick up my new "dream car" that evening... I had taken the next week off so I could enjoy the car... Drive into the mountains with the top down... Again told all my friends with popular radio shows here in Denver! Then I receive a VM at 4:20 saying they had bad news... Service had forgotten mine was the sports package and the part they ordered was wrong and it would take 3 to 5 WEEKS to repair!!!!' Again, I had the car less than 72 hours! I received no solutions, no advice and no offers of compensation from #CarMax. Here is a car I'm paying insurance on and it's setting in a #CarMax lot. Here is a car I've driven for 30 miles and I will receive my first bill before I have the car in my garage. This is a car that I will have DMV license plates for before I can actually drive to work! Again... No solutions. Just more wAiting and then a call from a manger telling me he had heard I was returning the car... I said, I guess so if you have no solutions. Problem is... As there has been all the way... #CarMax paid off the loan on my trade in before the 5 days return policy ended and shipped my car south. Manager says they don't know how or if they can undo the deal. Again... In asked to wIt for #CarMax to figure it out... I'm out my car, $5,300, the extra out of pocket for insurance and have a payment due in 3 weeks. Unbelievable!!!!!!!! If this is the way #CarMax does business... I hope no one ever buys a car from you again. This was a nightmare experience and at no turn did #CarMax offer to make it right. So I still wait for a call on Monday from #CarMax... Again, CarMax is dictating with no solutions. I am horribly disappointed and plan on telling everyone I know NOT to ever do business with you! CAN I GIVE NEGATIVE STARS.,.,.,., read more