I came in here after hours of looking at other lots and found the car I wanted within minutes within my budget. There was nobody following me around or being pushy which I loved and Patricia was more than helpful and was incredibly friendly while helping me with the financing. She made the process seem way less stressful. Will definitely be coming back here. Everyone was more than helpful and incredibly friendly. read more

Carmax is the best way to buy a used car. This is the second time I have personally purchased from them. I have take others there over the years who have all had excellent experiences. If your in Littleton and Ann assists you, she is amazing. I had to transfer my car in from Georgia, she kept me updated and couldn't have been more delightful to deal with. read more

CarMax - Used Car Dealers Near Me - Littleton, Colorado

I unfortunately Sold my Ford F-150 to CarMax on June 16, 2021. It was a lease through Ford Motor Credit, as of today August 3, 2021 CarMax has still not paid off my truck payoff. 7 weeks and still counting, and no real answer to when they plan to pay it off. I'm still paying the lease payments since I'm the responsible party. So my only advice, be careful in any transaction if you get involved with CarMax. They only care about their sales and bottom line. Plus they messed up my credit score, I didn't know they didn't payoff the truck as promised so of course I wasn't paying any lease payments so I was reported as no pay on the lease contract. Another mess I need to clear up because of CarMax. There are better honest choices you can make, don't get burned liked me. read more

I found a vehicle I wanted in another state that qualified for a free transfer. All I did was push the button. Within an hour Mike Hays gave me a call and reviewed the vehicle with me and went over the report and it was on its way! He kept me informed about the status and it arrived on the date expected. It was exactly like the pictures and I test drove it and bought it the same day! Mike and the staff were nice and professional and explained everything to me. I couldn't be happier! read more

Extremely disappointed and wish I hadn't wasted so much time. When the Ford Ranger arrived at the Broadway store the driver side window would not work properly and the muffler leaked. When I noticed these problems I was assured that the muffler leak was normal and the window would be fixed before I purchased the truck. I called on several occasions and was told that it was still being fixed each time. It has now been three weeks and no word from Carmax or the young lady that was supposed to be helping me. It is painfully clear that Carmax would rather sell the car to the next guy hoping that the issued goes unnoticed....As if anyone with half a brain wouldn't notice a messed up window track. I hope I can save someone else from this headache. Go. Somewhere. Else. read more

Don't buy from carmax. The inspection they do on incoming cars has to be questioned. I bought a 2015 Jeep Grand Cherokee from there in December 2019 and by December 2020 I have to rebuild the engine and replace the radiator. I only drive this car to work on the highway. Carmax just washes used rental cars and resells them, the cars from here are all fucked. DO NOT buy anything from carmax. Within a year I've dropped 3k into a car that I'm still making payments on. Good luck. read more

I had the best car browsing and buying experience with Evan and Frank and Melissa! I dread car shopping. Mainly due to the pressure I often feel being put on me from a salesman. This place was completely different. I walked in and was greeted warmly. I was given free reign of their fleet of vehicles, which were all unlocked and ready to be inspected, and I moved at my own pace. I met with Evan and Frank and we ran the numbers on the vehicle I was interested in. Never once did I feel pressured to buy. I had originally planned to just browse a few cars in the style I was looking for but fell in love with one and ended up purchasing. I was running late for work so the transaction had to take place the next day. Evan came in early (before they opened) on his day off to do the main paperwork with me. Once 1015 hit and the business office was open I sat with Melissa and very quickly and painlessly signed the final loan and trade in paperwork. Easy peasy and I left there feeling like I got a great car at at great price!! I have already recommended CarMax (in general and this particular location) to several people. I will probably only ever buy my future cars at CarMax! Also, their hot beverage selection was pretty awesome and the Dove hot cocoa was especially delicious! read more

CarMax - I walked out to find my freshly washed and gassed up new Chevy Traverse under a monitor announcing my purchase! - Used Car Dealers Near Me - Littleton, Colorado

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No pressure, no haggling, peace of mind! My car-buying experience was great, and I wouldn't go anywhere else.

I am very unhappy with the business department. The entire time when we were processing the trade in and buying a new car we were Asking about transferring plate from one car to the other. They said there would be no problem, and the DMV would even credit the difference. We went in to do the transfer of plates and the DMV said it would not be possible due to the different names on the cars. I called he business office and I just got, "the dmv is correct there is nothing we can do" but they failed to tell us that the different names would be an issue yet they already knew this would be an issue. Now we are out 1200 dollars and CarMax won't do a thing! Do not go here! read more

They sold me a car that has been in a major accident where the airbags deployed. This was not disclosed in their vehicle history report. In fact, no accidents at all were disclosed to me. In the report, there was no mention of airbag deployment. I went to sell my vehicle today, and a mechanic plugged in their scan tool and computer. There was a code for deployed airbags. They obviously don't scan their vehicles. Then they go on and on about how great their cars are. They sold the vehicle to me WAY ABOVE it's actual value with the deployed airbags code and failed to disclose that the vehicle has been rebuilt. I'm sure that I'm stuck with a severly damaged vehicle now, it hasn't operated properly in the 18 months I've owned it and I've spent thousands trying to address the N.V.H. issues with no success. If I could take legal action against them, I certainly would. I will be studying law until somebody is held accountable for this fraudulence. As a former employee, I can tell you, DON'T BUY HERE UNLESS YOU WANT TO GET RIPPED OFF! read more

Anyone else have problems getting a call back from these people? Sad to leave several voicemails and never get a call back. Now I finally go to use my CD player on the car I bought from there and it doesn't work. They want me to pay to have it fixed lol Also, I bought the care package and have no faith that they perform any kind of work on a car. read more

I had worked with CarMax to have a car transferred into Denver from St. Louis, with full preparation to buy the second it got here. The first sales associate I worked with, Shane Verville, was fantastic. However, he is part-time and was not available when I finalized the transfer, so he passed me over to someone else to try and help me get my car asap. (I was without a car for a month and rely on it to commute to work everyday). The second sales associate, Zack Dane, did NOT call to notify me when it had gotten into Denver and was ready for me. He did NOT reply or respond via either email or phone. I tried multiple times. I had to call CarMax Littleton and ask. They told me my car was ready and I could come in the next day to finalize the purchase. The next morning, when I tried AGAIN to get in touch with my designated sales associate to make an appointment to come in and complete the sale asap, he was "with a customer" and couldn't come to the phone. However, I was then told my record had been deleted and my car was now reserved for another customer in a different location, to be transferred out that day. I finally got Zack on the phone and said he would try to help me resolved the solution and would call me back asap. He AGAIN did NOT call me back. I had to go in in person to find out what was happening. I was the told nothing could be done. The 7-day hold CarMax promise was NOT honored and I lost the car I had been waiting one full MONTH to get. The only "help" I received was to restart the whole process all over again. Needless to say, I took my business elsewhere and will not be working with CarMax ever again. Would not recommend and fully intend to leave this same review in as many places as possible to let people know CarMax's promises, guarantees and policies mean nothing. CarMax in Littleton, CO was the branch to make the mistake when they internally somehow deleted my record, resulting in this mess. And yet, I was the one to suffer the consequences with no help or offer of compensation from CarMax. I'd leave zero stars if that was an option. (FYI, went to Carvana next and they helped me find my new car, transfer it in and set everything up for me in about a week! Would highly recommend Carvana! They even delivered right to my front door for free!) read more

Love this location and everyone who helped me out with getting my car looked at. Priscilla in the service department is the absolute best!

After the recommendations of several friends, I looked into CarMax. At first it was just a past time effort, like Match.com. I looked through several profiles of the cars I had always wanted. Recently, I got serious though and finding a new car could not have been easier (and comfortable on my couch). I found "the one" and had it shipped from Los Angeles. In the meantime before it arrived, I made an appointment with Steven to get an appraisal on the car I had. When the day finally came, I came in for a test drive and evaluate the car I had chosen online a couple of weeks before. Steven escorted me through the entire selling/buying -- no pressure. Several others were involved in the buying process and all were as friendly and accommodating as Steven. I made the right choice and could not be any happier with my experience. read more

These guys did such a great job! Danae my sales associate made sure to put me at ease throughout the whole process. Normally I'm a neurotic mess on test drives but she turned it into a pleasant experience. They were happy to accommodate my couple trips to bellco for financing hashouts. They also really make you feel special and happy when the purchase is complete. read more

Here is my horror story, after buying a vehicle from CarMax. 1. LOW BALL on appraisal that is embarrassing. 2. NONE of their vehicles are "certified", and thoroughly inspected/checked, as they claim. The vehicle I purchased had NO antifreeze in the tank, as an example. 3. Am ADVISING to get an independent mechanic to THOROUGHLY CHECK the vehicle. 4. Service Department - Oh Boy oh Boy!! Good luck if they pick up the phone, or return your calls. They LIED to me about the repair details. Found out the truth when I spoke to the dealer where they sent the car for repairs. Car was in in the repair shop/dealer for 8 + days. 5. Part replaced but poor/unacceptable workmanship. Left scratch marks on the door. I have to now, make another appointment to address issue - back to square one and more runaround and misery from the service department. read more

The salesman was very friendly. I like the concept of this place, but for the second time I've been to CarMax, their offer was less than a dealership. I got $2000 more from a Toyota dealership. It was not the same dealership where I originally purchased the car, and I did not buy another car from them. The same thing happened a few years ago when I sold a Honda. read more

I went here last week to look for a used car. I love the way CarMax handles customers and their no pressure sales model. Bruce was my sales guy and he definitely went above and beyond to make sure I got to test drive every car I was interested in. He didn't try to persuade me in any direction and was just there to offer any information I requested. I did end up purchasing a car and loved the entire experience from start to finish. As recommended, I did take the car to my mechanic for a thorough check and the car was in excellent condition exactly as CarMax had advertised it. I will definitely use CarMax anytime I am looking for a used vehicle. read more

Unfortunately, I purchased a vehicle that was in an auto accident in 2015. This was not disclosed to me at the time of sale, and I was provided a report indicating that the car had no accidents. I figured this out on my own by visual inspection, and by pulling a CarFax report. CarMax did not try to find a replacement, and was unwilling to do anything to reconcile the situation other than me choosing another vehicle (not same car I'd been looking to buy) at their "no haggle price". Because I wrote a check for the vehicle, they can not provide me a refund for 3 days (check is coming from New Jersey). So, I am without a car and the $$ until I receive my check. I sold my old car same day I bought this one. CarMax was not apologetic or helpful. There was no way I'm willing to buy another car and trust their 125 point inspection and reports. Buyer beware! read more

Marc R was great. The process is quick and easy no pressure at all. I got the truck I wanted at a fair price. Everyone I came in contact with was awesome including Bobbie in the biz office. read more

I made my first purchase with CarMax last July (2018) and was impressed with the entire purchase experience. However, what has put my rating over the top has been my experiences with service. I can honestly say I have NEVER experienced such outstanding service...EVER! This includes having taken previous high-end vehicles to Kuni Lexus, Infiniti of Denver and McDonald Audi. CarMax service is absolutely the best, hands down! The waiting area and overall dealership are not "fancy" like the aforementioned, but I'll take having service advisors that have gone FAR above and beyond on every occasion over fancy any day! Neena, who has gone back to the Colorado Springs store and Priscilla at the South Broadway store are absolutely amazing! read more

These guys are great. Even though I did not buy the car here I do highly recommend their service and professionalism. Ron was very professional, the car I was looking at was 2k less here then at Kuni Lexus. I had to go with kuni due to the certified Lexus and .09 apr plus the free warranty. Other than that, I would be a CarMax guy read more

Oh boy. Where do I begin. As a former employee of a carmax, I have so much to say. I'll keep this simple though. They underpay HORRIBLY, rip off very nice customers, and will never EVER go out of their way to make things right. When I was an employee, I was being terribly underpayed, I mean, RIDICULOUSLY. But I still went out of my way in every interaction to help people, staff or customer, because that's what people do. Help each other out. I ultimately ended up leaving work there because every single day I wasn't paid enough and was doing the work of three managers because they were too damn lazy. That's not even what bothered me the most though. What REALLY got to me, was how easy all of the management found it to not give a shit about anything. Oh, our sales team is disrespectful to every single human? Oh well. Oh, a customer needs a very TINY bit of help, since they paid literally TENS OF THOUSANDS OF DOLLARS? Meh. It was so frustrating having to work here. 1,000,000 out of 10 would NOT recommend ever buying a car here, or working here. Avoid this, and all carmax branches, LIKE A FUCKING PLAGUE!!!! read more

This was the best car buying experience that I've ever had! No pressure, no stress and a super convenient way to try out many different cars from pretty much any brand/model.....all at one place. The best part: you can find a beautiful, late-model used car for a fraction of the price of a new car.....and it will look and drive just as well. Our sales consultant (Ann B) was terrific! Would highly recommend going to CarMax! The only slightly negative thing I can think of is that the whole car-buying process still takes way too long (especially the "check-out" process). They need to come up with a quicker and better way to get you "out the door". read more

Biggest piece of shit liars in the world. Told me before he start working on my car I had to sign a form to agree for them to check the car. They told me if I didn't sign they wouldn't diagnose my car. He also told me that once he finds out what is wrong with the car he would call me about the repair cost and get my permission before he start. The MF lied and never called me and started repairing the car without my permission and charged me all the repair without my authorization! He said the form gave him permission to fix it but he told me he wouldn't repair anything without my permission. He lied to my face Fuck these POS assholes! I will be reporting them to BBB. read more

I don't think I ever had such a awesome experience buying a car. We walked in, we were greeted. They let us know all the cars were open so we can take a look at any car we wanted. Never felt pressured to do anything I didn't want too. When we were finally ready Ian Kelly took us on a test drive. I recommend 10000%%% you meet with him. He was awesome, very friendly and extremely helpful. Within minutes we're we approved. Signed off and took our car home. We will differently be going back when it's time to buy a new one :) read more

I bought my car from the 104th location - their customer service was great. Unfortunately, that location is quite far away from where I live so I went to this location on South Broadway for my service/parts needs. The woman in Service (Denise) is HORRIBLE. She never remembers to call me back regarding my inquiries. I always have to call back after a few days to follow up. After the first time I dealt with her, I should have just called it quits, but I decided to give her another chance. This last time I called to ask for a part for my car. I didn't hear back from her for two weeks. I finally called back and spoke to a different gentleman who said Denise would call me back the next day. That she did, and left me a VM. I decided to go straight to the dealership to look for my part and they are only charging me $8.75 for the part, while Carmax wanted to charge me $30. I will only go to Carmax to fulfill my service needs when absolutely necessary until my service package is up. I'll likely force myself to drive out of my way to go to the other location. read more

I've been to CarMax twice, once several years ago to sell a car and then more recently to buy a car. The process of selling a car to CarMax was really easy and their offer beat all the offers I'd received from dealers. When I was recently buying, I worked with Bart, who I can't recommend him enough! He had the car I was interested in shipped from Las Vegas (at no cost to me since it was AWD) and then was super helpful in helping me while I evaluated my options. I didn't end up buying it, but would definitely think about looking at CarMax again for used cars. read more

I found a vehicle I wanted to purchase at the CarMax in Florida. Per their policy, they shipped it to me here in Denver. I was all set to trade in my car for this beauty, when they completely low balled my trade (extremely low mileage, clean, beautiful silver 2006 Lexus LX 470). The offer really was offensive given what I know about the market in Denver for these cars. IF they think it's fair to make a 10k profit on my used vehicle, I'll never set foot on their lot again. THe salespeople were excellent, but their appraisal was just simply unfair and offensive. Were it not for the total airball on my car's value, I would have definitely proceeded with the transaction. I just don't like a company that uses smoke and mirrors to trick you into thinking your asset isn't worth nearly what it's worth, so they can capitalize on your hard earned equity. Please know their appraisal is very easily beat by going down the street, or really anywhere else.... read more

Probably the worst customer service I have ever experienced... I have bought enough used cars and new cars throughout my life and have been there when my parents and siblings purchased their vehicles..by far the worst experience, unprofessional salesman, and very bad communication from salesman to supervisor/ manager. I came in with my girlfriend trying to buy a used car prefinanced over the phone, sent her pay stubs for proof of income, mail to provide Home of record, provided insurance, had cash and card ready for down payment. The salesman take her phone trying to see her statements but goes through her online banking . And also reads messages I am sending her about how crappy he is doing on terms of securing a buyer.. then they ask for her call phone bill to make sure she is paying bills ?? I don't know much about car sales but this has gone too far and I don't think they are giving us the correct car I feel like she is buying a $100,000.00 car when she is only buying a $17,000.00 car... so carmax must be hiring from the worst selections because the employees have definitely screwed my gf over and talk about the hassle!! Will never bring my business here again and that is a 100% guarantee read more

Had SUCH an amazing experience at Carmax!!! First off, my sales guy Tyler was so incredibly nice, informative, and helpful. I explained my specific situation to him and he tailored the experience completely to my needs and budget. I sold a car on Saturday to this Carmax getting the cash I needed to pay off some expenses after having been unemployed for six mos. Then, as a totally separate transaction I purchased a new/used car that I am absolutely loving. It's a white Mitsubishi Outlander Sport SE 2015 that is practically brand new, with only 6400 miles on it. Panoramic sunroof, heated seats, GPS, etc. I left a very happy customer and will definitely return for my next car purchase. I will definitely use Tyler again too. He's excellent and actually everyone at Carmax was super nice ... The sweet lady in the business office, the sales manager, the guy who walked me through the paperwork on my new car, pleasant and professional from the first second in the door. I was happily familiar with Carmax in Houston, TX and pleased they are equally as fabulous here in Colorado. Thank you Tyler and team! read more

CarMax - Thank you, Tyler!!! Five Star experience buying a car from you on Saturday. Loving my new car and you all were the best to deal with! :) - Used Car Dealers Near Me - Littleton, Colorado

Great experience! Was able to test drive all the make and models of small SUVs that I was considering at the same place. No pressure at all. Gould the perfect car on line and had it delivered to this location. What could be easier? No worries about buying a car as a single woman. Thank you Carmax! read more

I came to carmax to hunt for my very first new car purchase. I wasn't sure exactly what I wanted but I did have some specific cars in mind to test drive and get a feel for. I was lucky enough to start working with Jack Vibbert who helped me find and purchase my first new car. He was wonderful! Attentive, but not pushy, and available through text or call. He was knowledgeable about various types of cars and honest about pros/cons of different vehicles. I can't speak for other employees at this location, but I would definitely recommend Jack to any one. read more

Amazing experience NO high pressure sale. My sales guy was great. I did the on line application, received a call the same day, found a car I wanted, changed my mind once I was there, they brought a car from another carmax for me, and now I am a proud owner of a new car. Best car buying experience ever. read more

CarMax - Used Car Dealers Near Me - Littleton, Colorado

When no one expressed interest in my car on Craigslist, I took it to a new-car dealership on S Broadway and to CarMax. The first dealership offered me $7,500. CarMax offered me $9,000! Yay! They were efficient, professional, and kind. I especially appreciated the service I received from Miriam in the business office. read more

WARNING CARMAX lemon inventory One star because my salesman Mark had nothing to do with the fact that they put me on a CARMAX LEMON My Google review: CARMAX COSTUMER WARNING: Their word means nothing/ their dealer warranty means nothing either Car: Ford Escape 2014 Discovered a problem on the first 7 days, they said they didn't found the problem, if it keeps happening bring it again, now after the 7 days the joke is on me, if I don't wanted anymore they'll have to appraise it and I'll owe them money could LEMON LAW HELP? If they are just trying not to fix it so I can't afford to return it or they'll make money on the trade???? Car in the shop 06/15/2019 + 3times that they said couldn't duplicate the problem until I said it's enough, "I don't want the car back until you fix it" 08/02/2019, o8/9/2019 Update: 08/26/2019 Before they wanted to buy back the car at current condition: needing a new transmission= value of a car ???? after they replace it w a REMAN will be worth? I'll know Tuesday/02/19 the waiting still going... 09/06/2019...... The jury still out, still having issues 09/10/2019 Verdict is in, REMANUFACTURED TRANSMISSION it's worse than the old one, this car is unsafe, going crazy, 3 months 7 days of anguish and they'll keep my down payment, I'll have no car, unless I want to get other car from them and spend more money.... the total was $17,772.83.... so.... What do I do? They took me for a ride with my own money but they want more...... ? A rental would have been cheaper and safer.... and I'm making payments on a junk of a car... I have Lost so much time work in the past 3 months and now I'm supposed to wait for them tomorrow to call me when I always have to drive there to have an answer? Just drove 40 miles today.... for nothing... read more

Buying a car from this place was awesome loved the service they had. How ever their service department is lacking as far as the communication goes. Service advisor never called me I always had to call to get a status update. Didn't seem like there was any sense of urgency to get my car back up and running. I dropped my car off on a Monday and am barely picking it back up on a Thursday... Spoke with the service manager and he was very professional and took care of the situation. I wish I would have started dealing with him sooner. read more

I was trading for a new car at a Mercedes dealership down the road. The trade value they gave me on my Mini Countryman was at the bottom of the range but not totally unfair. I use Edmunds and Kelly's and do my homework before I ever go to a dealer. The night before I am going to make the deal with Mercedes I read an article on how CarMax gets cars and they particularly needed SUV's and some other good quality vehicles nationwide to boost their sales. CarMax gets most it's cars after dealers and auctions. My mom had had a nice experience and they had a good reputation in my book. So, I send an email that night and get a call to come in on Monday for an appraisal. I called the Mercedes dealership and told them I was stopping and CarMax on the way and they did not mind. They did not seem excited to get my car anyway which was about three years old and less than 16,000 miles in perfect shape. To make a long story short I lucked out and met Bart a guy I strongly recommend. Bart is a semi-retired business guy who loves cars and works at CarMax...I think for fun. He likes people and being helpful. Bart was super pleasant, liked getting to know me and got my appraisal quickly as he knew I had another stop. We also talked about the Mercedes I was looking at gave me solid buying versus leasing advise on it from his own personal experiences good and bad. The end result was I got a bid for my car $2000 higher than Mercedes and it was at the very top of the range I had researched. It took maybe an hour or a little longer. Part of it was I really enjoyed talking to Bart. After talking to him, I also changed my mind on the way to Mercedes and decided on a lease rather than purchase as they can be very expensive to fix when not under warranty and sometimes depreciate rather quickly. The warranty would run out before my payments. So, Bart gave me a lift to Mercedes where I now had two thousand extra dollars and went with the lease. BTW, I ran it by the Mercedes guys and they were very nice and also agreed that the lease was probably a better idea. They are not bad guys in the story. They were a very nice dealership, as well. I strongly recommend you find Bart if you can. In a big operation like CarMax you can get better and worse but every single person I worked with there was really friendly, no BS and efficient. I would say it was one of the best car lot experiences I've had and I've been through many. I was not a buyer but I believe a guy like Bart will not steer you wrong and give you his best opinion on buying, as well. They had a lot of good looking vehicles on the lot. read more

Excellent! Never has been buying a great car been so easy. My salesperson Tyler was awesome and financing was made quick and easy by Stephen. Everyone was great. Got a great deal on a beautiful VW Beetle. Couldn't be happier. read more

Wanting to sell one of our cars as we prepare for retirement, I began researching options online. After receiving an "Instant Cash Offer" on the KBB wesite, I decided to stop by CarMax before visiting one of the dealers shown on the KBB offer. The CarMax facility was clean and welcoming, and my contact there, Kyle, was very personable and professional. Long story short, I was offered $1,620 more for my car than my "Instant Cash Offer" from KBB. Selling them my car was easy, and pretty quick, as well. I have no complaints. read more