We like the used car but be careful, if it is not in writing no matter what you talked about, it is not going to happen. They will drown you in paperwork at the end so make a list of all the things that you think you are getting because if it's not in your paperwork it does matter what was said. Also they say it is the buyers responsibility to ask that the car comes with 2 keys...Overall it was a OK experience but don't let yourself get to tired to make sure you are getting what you expected read more

Absurdly bad experience with this dealership. Make your own choice, but I will never go back. Bought a new '26 F150 Lariat through them via a broker, and added in a Sportliner bed rug, available from Ford Accessories. First, they charged $825, which is $200 more than most dealers. Then they mucked up the appointment time by an hour and a half, leading to 3 hours at the dealer for what is supposed to be a 30-60 minute job. They utterly butchered the install. They carpeted OVER the front bed hooks and Boxlink plates. They carpeted over the drainage tubes for tonneau cover, making them inaccessible. They carpeted over the tailagate, despite explicit and repeated instructions (including that day!) not to since the truck had a ProAccess tailgate that would be rendered unusable. They miscut the holes for the storage bin, bed lights and ProPower port and did not secure them, leading to gaping, misshapen holes, and room to stick your hand in behind the loose carpet. See pics for all of the above. After pointing this out, they refused to take responsibility. They claimed they "had" to carpet over the tailgate, and that they did not cut any holes...it arrived from Ford that way. Two other dealers looked at their work and said these rugs do not come precut, and they had never seen such shoddy work. (This is my third F150, and my third Sportliner...I know how they are supposed to look.). The only solution and end result: I paid a reputable dealer to rip out the ruined Sportliner and throw it away, bought a new one, and had it installed correctly at another dealership. It was done in an hour and for hundreds of dollars less. Caveat emptor. read more

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I'd give negative stars if I could. They showed my boyfriend a truck and as he was almost done signing for it, they sold it right out from under him. read more

Absolutely the worst service department ever. This is the third time we have had our car in for routine maintenance only to have to bring it back again because something wasn't right. This time a routine oil change led to a check oil light the next day, forcing us back into the shop for half the morning. The technicians here simply cannot get the basic routine maintenance correct. I would definitely not trust them with any repairs. Extremely disappointed in this shop. Do not bring your car here. read more

The worst. Sold us a new Mustang but messed up my name on the title documents- my wife and I both told them the name was wrong, and they promised to fix it, but they did nothing, and now the title is messed up and we are dealing with the state. They straight faced lied to us. read more

Incredible sales team here at Ford Littleton, they did such a good job handling a brand new Ford Maverick Transaction, thank you for all the help guys! Shane, Jordan, Scotty you guys are all amazing! read more

Brought my 2016 Ford Expedition in to replace the rear camera due to a recall. The first time I brought it in, they kept it for two hours while I sat there waiting, and Daniel (worst technician I've ever encountered) wanted to charge me for a diagnosis after doing nothing but breaking my tailgate. I brought it back after discussing with a manager that the camera issue is covered under warranty, and they decided to have Daniel touch my car again. He claimed the "sCreW wAs rUstY" so it broke. The supervisor was there and told him to replace the screw he broke. They also replaced the camera but didn't run the LIN initialization test that programs the camera to work with the car. Daniel texted me saying he will charge me $250 to run a diagnostic test on it to find out why the camera wasn't working. All of the work I needed done only pertained to the camera and it should all be covered under warranty, but Daniel tried his hardest to charge me for whatever sorry excuse he could. EDIT in response to the reply from the business, every time I leave a voicemail for the manger, Daniel calls me back, and he's the last person I want to do business with read more

I've been going here for about 2 years for more customer pay than warranty. I brought my 2018 Raptor in for cam phaser replacement (warranty) in August of 2025. I brought the vehicle in again as it didn't drive quite as well. No check engine light. 58K on the odometer, I requested a 60K service (customer pay). There are two 60k services for this vehicle, AutoNation's version and Ford's. I requested Ford's maintenance as it was more comprehensive to me. I requested that all fluids be drained, flushed and renewed. Engine oil & filter, transmission fluid & filter, front and rear differentials, transferbox, cabin and air filters as I was traveling to NJ for the Thanksgiving holiday. The service department knew that. The oil in the transfer box was not changed, nor the air and cabin filters. Would you trust anything that they did? I didn't. After my break down and inspection by a 3rd party, I traded it in, after I paid for the repairs. Returning home to CO, I broke down going over the Mississippi from IL to MO on Sunday the 1st. Found a hotel and a Ford dealer in the St. Louis, MO area. Failure of a cross threaded bolt, filled with Locktite could not withstand the pressures put on it. This bolt is 1 of 3 that hold the High Pressure (HP) fuel pump, driven by the camshaft. By compromising the mounting bolts, this was a doomed failure waiting to happen. At this point I have two different technicians doing the same thing. Crossthreading. One with a lug nut, the other a critical mounting component of the engine. Had a qualified technician done the 60k inspection including a read out of codes, which could have led to further diagnosis PREVENTING failure that left me and my family stranded in a snowstorm. There is no such talent at this facility. I have zero confidence that they can fix your Ford here. Or as in my case, returning a lesser product to me. After giving AutoNation Littleton Ford a perfectly well maintained 2018 F150 Raptor, it came back to me damaged, broken, stranded, and leaving me with zero confidence. Do yourself a favor and avoid this service department. Mark, With no respect, YOU DO NOT CARE ABOUT YOUR CUSTOMERS. This is intolerable. Before you post, make sure that your facts are correct. I can see where this culture is created. read more

AutoNation Ford Littleton - Key parts damage to lug nuts and eventual threaded failure for a cross threaded mounting point for a High Pressure (HP) valve. - Car Dealers Near Me - Littleton, Colorado

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THIEVES!! I had to turn in a lease early due to physical issues. The balance due was added to the loan amount on the new car and AutoNation was supposed to pay off the lease. Now two months later they STILL HAVEN'T!! I've now had to pay 2 months on that lease with another payment due in a couple of weeks PLUS the loan payment on the new car. Of course, Eloisa my sales person didn't even have the decency to try to help me - didn't even call or e-mail to say there was nothing she could do. I'm sure IF and WHEN they ever pay off the lease I'll never see the money I've paid on it since the transaction happened. I would think at some point this would become breach of contract since they're not keeping up their end of the contract. read more

Car troubles are never fun, but Ford's service department is always my go-to when something comes up. I know I'll be taken care of honestly, in a timely manner, and without feeling like I'm getting taken advantage of. Alex always seems to save the day and goes above and beyond to make the process as smooth and stress-free as possible. It's hard to find a service department you can truly trust, and this team has earned mine. Highly recommend! read more

Service Department: If i could give less than 1 star i would. I had a check engine light come on my 2018 f350 diesel. Over boost condition. Adam and the service group have no clue what they are doing. I was charged nearly $400 for a diagnostic fee that included a failed turbo, oil pan gasket, rear ring and pinion, and failed track bar. After towing my vehicle from the stealership to an independent ford master mechanic, turns out I had two faulty sensors (not a failed turbo), a missing rear brake caliper bolt (not rear ring and pinon), track bar bushings and an upper oil pan gasket that needed repairs. The dealership quoted me $14,500 in repairs for things that would not have solved the major issues causing the check engine light and over boost condition, after having a proper diagnosis of the issues i was quoted just shy of $6K in repairs. I would highly recommend not using this stealership for any sort of service moving forward. Their "best diesel mechanic" has no clue what he is doing, did not run any proper diagnostic test and was just throwing high dollar parts at a problem that would not have fixed my truck. STAY AWAY! read more

I came in today with my eye on a specific explorer my sales person was Justin N and he was fantastic I was an anxious driver and he directed me every step of the way he was so knowledgeable about the vehicles specs and was very transparent. Scott G was my finance guy and he made everything as painless and quick as possible, which I really appreciated. I will ride a scooter before I buy another vehicle from anyone but Scott and Justin! read more

AutoNation Ford Littleton - Car Dealers Near Me - Littleton, Colorado

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They just folllow you around like a shadow. I show up with my dad looking around and this guy starts walking around right behind me the entire time saying "is this your car?" we got annoyed so we literally had to speed walk to our car. The sales guy continues to go and get his higher up, manager and something and folllow us to our car where they ask if everything is ok and they can help us. They also have no knowledge of the cars, I knew more myself. read more

I told them I wanted to purchase a car and even sent my pre-approved letter from my bank. I made it very clear I would be in first thing Monday morning. I told them all of this late Saturday evening, and my wife and I both took time off work Monday so we could complete the purchase. Then Monday morning, I get a text from my salesperson asking if the sales manager had called me. I said no. That's when he informed me they had sold the car out from under me. No call, no heads-up, nothing. Extremely frustrating and completely unprofessional. read more

This was by far the worst car buying experience I have ever had. They raised the price on me and would not honor the original price and then they refused to remove the "optional" 3 yr theft protection because I was an out of state buyer. When I asked to see that in writing they refused. Very unaccomidating, felt like they were doing the bare minimum possible. I highly recommend Louisiana Direct, they went above and beyond to make sure my used vehicle was as good as it could be. read more

TLDR : Avoid this dealership unless you like throwing money away. So I took my 2011 Ford Edge Sport 3.7 to this dealership for a P0303 engine code (misfire on cylinder 3). A previous (and very good) shop thought it might be a problem with the PCM computer and only the dealership can reprogram it because they didn't have the correct equipment. So I went to the dealership and I told them that I had already replaced all of the fuel injectors, coil boots, and spark plugs. I told them what the other shop has said. So they took the engine apart and and said the coils were bad. Replaced 2 coils and spark plugs. Put it all back together. Not fixed. Then they said it was a 90% chance that the wiring to the fuel injectors was bad and they had to take it all apart again. I said ok, but I didn't want to keep dumping money into it, and a 90% chance seemed worth tearing the engine apart, again. So they did that, fixed or replaced the wires, put it all back together. No fix. So he said my options were to replace all the fuel injectors again (another $1500+ and tearing the engine up for the 3rd time), and that "might" fix the issue. The other option was to replace the entire engine. Also, I suddenly developed "random misfires", so now the car is in worse condition than I left it. Went to pick it up, was told it was $2300 to pick up my car that still wasn't fixed, and now I have random misfires instead of just the one cylinder. He was 'nice enough' to bring the total down to $2050. With no choice but to pay their ransom, I paid it and hobbled the car back home where my driveway has a nice shiny paperweight on it. I would not recommend bringing your car here unless you want to pay an exorbitant amount of money just to not get your issue fixed. I won't ever be going back here and I will never recommend anyone else to go here. Take it to a real shop instead of this dealership that just keeps throws parts at it and charging you for everything instead of actually fixing it. Also, communication was terrible. I was told that I could text him anytime and it would pop up on his screen like an instant message. I would send him a text, wait a few hours, text again, wait a few hours, no response. He would respond the next afternoon. When I called and left a message, no response. Don't tell me that you are always looking at your messages, because either you aren't or you are ignoring me. So I would rate communication a 3/10 and the actual service a 2/10. Not a happy customer. read more

Dropped off for oil change - with an appointment - went to pick up 8 hours later - hadn't been looked at. Took vehicle - then on way home received a call that my vehicle was leaking badly and needed urgent attention - wasn't even talking about my vehicle, but someone else's. Horrible. read more

DO NOT BUY HERE!! One year in on our 2020 used Ranger and we've had to put in an entirely new transmission, rear brake calipers, and rear brakes. For the extra $11,000 we've had to pay out, we could have bought something better (not Ford), and brand new. We got completely screwed. Shame on us. We'll never do that again. No more Ford. No more used. No more Autonation. Zero stars read more

This ended up being a complete waste of time for me. Very disappointed with my experience at AutoNation Ford Littleton. I recently tried to purchase a 2025 Mustang Mach‑E GT, but the process quickly became frustrating. My financing had already been fully approved through Ford Credit, yet I was still told I needed to complete another credit application so my information could be sent to additional lenders. I didn't request that, and it wasn't clear why it was necessary when my financing was already secured. For shoppers in Colorado, it's helpful to know that you can decline additional credit applications when you already have approved financing. It's reasonable to ask for clear explanations before authorizing anything involving your credit. When I asked for written clarification, I never received a response. At that point, I walked away and purchased a 2026 Tesla Model Y instead. I completed the entire purchase from my cell phone through the Tesla app -- no extra paperwork, no pressure, and a very transparent process from start to finish. My experience may not reflect everyone's, but I recommend asking direct questions about how your credit information will be handled before moving forward. read more

Great experience shopping with Dave and James. I was able to trade in my old explorer and got a brand new bronco sport. Took a couple visits to the dealership to figure out what I wanted but the service was friendly and efficient. Definitely recommend your car shopping at Autonation Littleton! read more

HORRIBLE!!! DO NOT BUY FROM THEM! They sold me a car with completely stripped brakes! They claimed the vehicle was inspected, but selling a car in such unsafe condition is completely wrong and unethical! HORRIBLE HORRIBLE !!! DO NOT BUY THEM!!! They took NO responsibility and did nothing about it! read more

DO NOT TRUST THIS DEALERSHIP! There technicians lie on there inspection forms. There salesmen flat lie to you if you ask them to verify something that the inspection says works (because your sending your wife to pay and pick It up). And even if you pay all cash at there asking price they won't stand behind the inspection forms you are shown and upper management ENCOURAGES the sales people to lie to get your money. I was literally told by management 'well you bought it as is'. Yes. Based on multiple people lying to me. And even when shown proof the mechanics and the sales people lied, all done before payment, upper management refuses to fix what I was guaranteed works multiple times (in writing, i.e. mechanics inspection form and salesmen saying they do when directly asked to verify through text) and refuses to speak directly with me or answer my weeks of calls and messages. There literally is not one person at this dealership that isn't encouraged to falsify inspection forms or flat out LIE to customers to make a sale. If you can't trust the mechanics, and you can't trust management, RUN to literally any other dealer that isn't in the Auto Nation network. If one persons lies and they owned up to it and made it right, trust the business and accept mistakes happen. When every single employee lies from upper management to the sales men and the technicians, stay as far away as possible as it is clearly not an honest business and only wants to take your money and not actually provide you with what you pay for. They literally sent the car to detail and then delivered it to my wife with glove box taken apart and the cabin filter sitting on the floor, couldn't even be bothered to have it put back together before delivery to customer. Absolutely ZERO pride from this place. Worth noting, this is a $215 problem. I flat told them I would leave a 5 star review and not a 1 star review if they just took care of the lights they said worked. It's been over a month, Management repeatedly chose to ignore me and my valid issues. For all the upper management reading, you could have had a 5 star review for $215 but due to the incompetence of the multiple employees and management at your dealer you choose a 1 star review and me putting my story out there. read more

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This experience has been one of the worst I was greeted by Tyric Belyeu my sales rep who was the softest of the blows because at least he was honest and forthcoming at the beginning. Rachel Haviv who was the finance manager who handled the sale was having a day, she was loud in the lobby and unpleasant. This should have been my first red flag, if their management team had no temper control how was I expecting anyone else to be decent. On 8/31/23 Shortly after I drove off with my newly purchased Honda CRV on Thursday after I had traded in my ford. The tire sensor went off and the next day oil light came on. I reached out to Ty and asked if the car was properly serviced, after noticing that the car would not sift into 3rd or 4th on the highway. Ether way I was no longer comfortable with my purchase and was still within the 5 day money back guarantees So I took the Honda back on 9/4/23 and picked up my ford that I had traded in. I was supposed to get a call from the manager Michael Palermo who I spoke with on the 4th and he guaranteed me that I would hear from someone on the 5th before 4 pm to let me know if they were able to fix the LEMON car they sold me. I NEVER heard back from anyone on the 5th and I called 3 times, kept getting the run around. Plus both of the ppl( Ty & manager Michael Palermo) who I spoke to on the 4th didn't relay anything to anyone. You could imagine my frustration!!! I have been chasing them to cancel the contract and give me proof of things being unwound everyday. Then come to find out from my lender that my loan on my ford was paid in full and closed out on 9/18/23 THIS IS WHAT REALLY TICKED ME OFF!!! The negligence and complete unethical treatment from this company is disgusting!!! The fact that they ILLEGALLY paid off my loan after I returned their Honda to them and told them I wanted to cancel everything is terrifying. I'm still waiting for this mess to be resolved as I also wait for some kind of response from their management team... I have left endless voice msgs and emails this past week with ZERO RESPONSE. Just earlier this week my buddy bought a truck from autonation and less then 8 hours later the check engine light went on and the truck isn't driving smoothly. POINT OF THIS REVIEW IS: DO NOT PURCHASE ANY VEHICLES from autonation. They are misleading liars, and will do whatever they can to make a sale regardless of the circumstances of their vehicles or what dangers those cars might put the customers safety in. read more

AutoNation Ford Littleton - Car Dealers Near Me - Littleton, Colorado

After having my credit pulled at the AutoNation Dodge store last night just to get an offer that was $95/month over what it should have been because it included two $750 mandatory fees and being told to take it or leave it, I went to this AutoNation Ford store down the street, who assured me that they were going to get the car I wanted from the Dodge store and sell it to me without those two fees and that they would ONLY PULL MY CREDIT ONCE because I was already approved with one lender - and then they proceeded to pull my credit SEVEN f#$%ing TIMES! They then came back with an offer for $755/month for 60 months, even though I specifically told them that my approval was for $700/month for 72 months. They will relentlessly try to bump you again and again and again, even after being told that the finance company's limit was a certain amount. Truth be told, I used to sell cars and every car dealer is the same - they are all sleazeballs who don't give a damn about customers or the cars that they sell - all they care about is making as much money from their customers as they possibly can. I am reporting them to the Colorado State Dealer Board, but I'm sure that nothing will change because both of these stores have 2-star ratings for good reason. DO NOT SHOP HERE! read more

Dan was easy to work with. Took a little longer than I expected to sell my Vehicle. Sales Reps were nice and enjoyable to work with.

Worst car buying experience in 42 years. I'm so disgusted with the way I've been treated and am stuck with an unsafe ford escape. After putting new brakes on twice in a month the car still feels like I'm sliding on black ice when I accelerate. It pulls to the right, it's leaking oil, i have to jump start it every singe time for it to run. It sounds like it's going to explode when I idle.Tried to pay cash, was talked into a ridiculous loan and expensive warranty that seems to cover nothing. The general manager will not call me back nor see me when I go in. I've spent a ridiculous amount of money ubering there and to work since buying this unsafe piece of junk. I expected so much more from a huge company like Autonation. read more

I read the reviews before i came here,boy let me tell you it was exactly the opposite of what i thought it was going to be,As soon as i showed up a very kind and helpful young sales rep approached me and told me his name jerson! and talked to me and got all the information he needed to get the right truck i needed.we went for a test drive and the rest is history well not totally the manager approved us and gave us a very nice fair deal for my age and my credit score these guys really did give me a Awesome life saving deal! i hit the jackpot on 2013 Ford F-250 lariat Super duty crew cab 6.7 power stroke in very mint condition and no problems whatsoever and very low mileage.yes it is an old vehicle but a very reliable and hasn't given me any problems ever since! i recommend my family come here and i recommend you will too! read more

AutoNation Ford Littleton - 2014 Ford F-250 6.7 power stroke super duty lariat crew cab - Car Dealers Near Me - Littleton, Colorado

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Efficient, personal service from Joey and the team during the trade and purchase of my new F150. Very little in the way of negotiation needed to complete great transaction. In and out within the hour. Joey went above and beyond to ensure all follow up items were taken care of, even refilling the tank of gas! read more

I HIGHLY recommend this place for anyone looking to be out of a vehicle for 5 days for a one hour service. I made an appointment - over a month in advance- for a recall service to get performed, and was informed after bringing my vehicle in that the part needed for the recall still had to be ordered. Knowing for that entire month exactly which service was to be performed, and what was necessary to perform it, one would think the store might have bothered to take the slightest bit of initiative in preparedness. After dealing with them today, I realised that coming into Autonation Ford's service center with any expectation at all of competence was a grave mistake. The employee (Joshua) in charge of keeping me updated about the status of my vehicle told me it would be done Monday (today) by noon. At 2pm, with no update and unable to reach mister Josh, I attempted to call the service center. The woman answering was VERY rude, slurring her words, and she immediately put me on hold, which just brings up the main dial menu again. I reached her twice, both times she sent me to hold after I spoke my first sentence "hi, I'm calling to check on the status of my vehicle in service". Five attempts at contacting Ford over the phone to no avail. Fed up with this, I headed in to check on the status, and it took three (THREE) employees at three different desks to figure out where my car was and what was going on. They then told me that the part they ordered wasn't even in yet, and HOPEFULLY it'll get in tomorrow. The only logical explanation for this degree of consistently bad service is that this establishment requires every applicant to have a MAXIMUM intelligence quotient score of 75. read more

AutoNation Ford Littleton - Car Dealers Near Me - Littleton, Colorado

Brandon and Cage were excellent, my husband came in the dealership, hoping to find a good deal, we got a great deal with excellent service and options given to us that we could be happy with. Thank you, Brandon and Cage for taking the necessary time to make sure that we were more than satisfied. This is the kind of experience you look for, not to be taken advantage of and then tossed out the door, but treated like a person and presented with as many options as you can. read more

I went into the dealership planning on PAYING CASH for a Toyota Prius Hybrid for my company. I met the salesman and we took a ride in the car. I went in to make the purchase with the salesman. The salesman left for a bit to do something that was related to the car. I sat there for 15 minutes and I had no idea what was about to happen. The finance manager comes up to me and says he needs to see the company's BBB rating - for credit purposes (WHAT?) and to make sure I'm in good standing with the community. I am not kidding. I asked him why he needed a credit report when I was paying cash. He went on to hem and haw and then the words, "I have to make sure you aren't a terrorist" actually came out of his mouth. This blows my mind. This is so absurd that the only conclusion I can come to is that they just didn't want to sell me the car - I can't really explain why. So much BS. I took an Uber there and then I took one home. They are sending me messages to go back and get the car. read more

This dealership is responsible for one of the most annoying, expensive, inconvenient, and frustrating experiences I've ever had in my life. This is immensely disappointing because I bought a car from them before in 2020 and the process that time couldn't have been simpler. Unfortunately, this will be the last time I purchase ANYTHING from them. The dealer, when I was actually able to talk to them, was friendly. That's about the only positive thing I can say... Trying to get the necessary documents to register my vehicle was like a complicated brain surgery: I kept waiting and waiting and waiting to receive a DMV postcard to register, until the temp tag expiration date loomed closer and I had to contact my dealer. The dealer told me that Finance was running a little behind on processing my paperwork for the DMV (despite it being almost two months since I purchased the car) and they were going to follow up with me once that had been completed ... which they never did... So, I called the dealership and was told I'd be transferred to the Finance department ... and no one picked up. I left a message and never received a call back. So, I had to go BACK into the dealership to ask for new temp tags. They refused to do this because I was told that Finance had sent the DMV everything they needed to register my car. When I went to the DMV, they told me I needed an emissions test... So, I had to go BACK to the dealership AGAIN for proof that they had performed an emissions test. I was given a blue slip of paper and told that this would be all the DMV needed. I went BACK to the DMV and was told that what the dealership had given me was just a voucher for an emissions test and I needed to go to Air Care Colorado. I guess the service team just didn't bother to perform an emissions test on my car when they were "working on it" for SEVERAL days before I was allowed to pick it up. They literally would not let me pick the car up sooner because the service team "had several things to do" before it would be ready for me. The interior and exterior of the car were filthy when I picked it up, the window washer fluid was almost empty, the keyless door code wasn't programmed, the tires weren't inflated, what DID they do?!?!?! I had to go get an emissions test and then pay a late fee at the DMV for registering my car past its temporary expiration date. I HAD TO PAY A LATE FEE BECAUSE THE DEALERSHIP COULDN'T PROCESS BASIC REGISTRATION PAPERWORK IN TIME. DO NOT a buy a car from here. I cannot stress that enough: DO NOT buy a car from here! Once they have your money, you're dead to them. I work in medicine; I completely understand that people make mistakes, things sometimes take a little longer than expected, and I do my best to try and stay patient and professional when dealing with public service workers. Even I have my limits, though; this is COMPLETELY unacceptable. Oh, and on top of all of this? A man who I'm assume is a manager was screaming at another employee when I was sitting in the dealership waiting for a credit check. Great indicator of a professional, comfortable, and friendly environment! read more

Although the wait for my Heritage Bronco for 14 months, the team at AutoNation Ford was awesome from start to finish. Special shout out to Gil for his patience, kindness and humor during the entire process. read more

Wow - it seems that I'm not alone. I also wish I could give this place a zero star. My experience with AutoNation Ford Littleton was ridiculous, but it looks like they treat everyone this way. We brought hubby's work car in for an oil change and to fix a small hole on the plastic headlight cover that was caused by a rock while driving on the highway. The headlight and blinker were still working when we dropped off the car. I didn't notice until the day after I picked up the car that none of the lights on the side they "fixed" were working. I left three voice messages for John thinking maybe it was an easy fix with the wiring. He never called back. So I took the car back to the shop and tracked him down. He told me that they couldn't just replace the cover they had to remove the bumper and replace everything on that side and the "mother board must have had water damage". Um what? I told him it was working before and there was no water damage, he said "it would have went out". So what am I supposed to do now? Their computers were down and so he couldn't tell me when they could fix it. By this time I was hot and he was not at all friendly. I'm sure he just wanted me out of there, but I stuck around hoping that their computers would come up and they would be able to fix it that day. Nope! We were heading out of town the next day so we really needed it fixed that day. John's suggestion to me was take it to someone else to fix, possibly to the town we were traveling to. Are you serious?! No accountability at all. They caused the issue and then gave me attitude because I wanted them to fix it. And they push for people to give them these great reviews on their survey. Not a chance! Hubby got an email today saying if his experience was less than a 5 (great service) then to call them. He called, left a message and hasn't received a call back as of yet. This shop is a joke - don't bring your car here. UPDATE: I took their advice and took it to another shop and guess what...they didn't wire the electrical on that side when they replaced it. It did not need a new part. It took the guys at the other shop 5 minutes to fix it. read more

Kevin and Scottie were extremely helpful getting my wife in a used vehicle. Kevin was also able to get the car through the inspection process, had the team quickly detail the vehicle and got us a set of new tires. We were surprisingly able to drive out of the lot with the vehicle the same day. When it's my turn for a new truck I'll make sure to visit these guys again. read more

These people are utterly incompetent. Horrible experience from walking in to the dealership, to finalizing the purchase, to titling and registration. What's worse is just about every manager, including the GM, seemed not to care. read more

Walked into Ford on Broadway & c470 today, and was met kindly by Houston Slade. Sat down and explained sort of what we were looking for (by way of a used suv), and he took us out on the lot and showed us the cars that were like what we were looking for, and other cars that were similar. He was very patient as we took interior and exterior measurements and pictures. He was youthfully excited whenever he spotted another car that we might like. We left there to go look at CarMax up the street, saw several of the same types of cars, but wanted to go back and re-look at a car we had seen at Ford. Thankfully, Houston was still there, and walked quickly to the door to open it for us and say he was glad to see us again! He got the keys to open up the car we wanted to see again, and we chatted amiably while my son looked the car over again. We went inside to his desk (he pulled out my chair for me! :) ) and we asked him to look up where were all the AutoNation cars within a 70 mile radius that fit what we wanted. He waited patiently while I wrote them all down, as well as where they are located, so that we could go see them in person. He was just super nice and friendly, and I would look forward to running into him again in the grocery store or somewhere! Great experience, not pushy at all! Thanks Houston! You're awesome! D. read more

The team worked very hard to ensure I received the correct vehicle for me. Recommended

I scheduled a recall appointment. I got 2 emails and 2 phone calls to remind me. They seemed to care a great deal about reminding me about this appointment. I showed up at my appointment time and was told they can't perform my recall today. No sorry, no explanation. They seemed pretty smug about it. This made me pretty angry for a very specific reason. A few years ago, during the LAST airbag recall, they did the exact same thing to me. I showed up for my appointment and was told they couldn't do the work. No apologies or anything. Both times the guy behind the counter was very smug. Wish I could give zero stars. read more

Had my Ford edge work on and the workmanship was the worst I've ever seen from a car dealership. Broken parts and unfinished installation on a brake booster job. They blamed me when they broke the brake light switch and the brake lights stayed on and killed the battery. Will never come here again and will never buy a Ford product. Do not buy or bring a car to AutoNation Ford Littelton. read more