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    CarMax

    4.4 (7 reviews)
    Open 11:00 am - 8:00 pm
    Updated over 3 months ago

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    Kalidy Kia - Texts messages of me trying to get them to fix the problem

    Kalidy Kia

    (150 reviews)

    Oh man, what a (figurative and literal) ride... It's been approximately 3 months (and 7,000ish…read moremiles) since my last review. So, in terms of timeliness, there's a lot left to be desired. But as far as Kalidy KIA (KK) honoring what they had agreed to (when I first signed the contract), it has happened. It was like having my teeth pulled without local anesthesia, but credit where credit is due I guess. Hence, the review update. After exhausting every means of communication, I had ultimately given up on getting KK to fix the dents on my vehicle. But before giving up, I made sure to let everyone know that KK had done me wrong. Then at the end of August, I got inundated with phone calls from KK while I was out of town. Finally, I ended up speaking with a dude named Greg who got me the contact information for the dent repair dudes (that were different than the initial dent dudes; not sure what happened there). Mind you, this was several months after I had been ghosted and gaslighted (gaslit?) by KK's General Manager (GM). Later, one of the dent dudes told me that KK's GM was, and I quote, "... a good guy..." And maybe he is. But my experience was one where the GM (and others at KK) treated me as utterly contemptible. In fact, outside of Greg (and the service dude named Will), not a single person from KK treated me with respect or kindness. But this positive review is more for the last few weeks of above average service recovery, as opposed to the several months of atrocious service that came before that. A part of me wonders if the dent repair follow-through only happened because I submitted a complaint to the Oklahoma Attorney General's Consumer Protection Unit, but I'll give KK the benefit of the doubt that they decided to do the right thing, because they're supposedly "good guys." Summary: a [*] beginning + [*][*][*][*][*] ending = a [*][*][*] experience that I hope to never have again. 1. Did the dent repair guys (not you, X-Dent, you still suck) end up doing an amazing job? Yes. 2. Did KK ultimately fulfill what was agreed upon? Also yes. 3. Did KK handle all of this in a way that would make me want to become a repeat customer? Uhh... Probably not as long as anyone named "Richard" works there. Because what are the chances that two of the sketchiest people I've dealt with at KK, somehow both happened to be "D*cks"?

    Customer service after the fact is deplorable!! Dropped my car off today for the free oil change…read more Received an email that it would be 143 dollars that I needed to authorize. Nope!! I called their service department 7 times to try and get Tyler to return my call. No dice. Then the department closed at 4 and no one called to let me know if the cat was even ready. The keys were not left at reception as they had said would be the case after four. Multiple phone calls ensued again to no avail. No one had a clue where my keys were. Finally, at 5:10 my keys were located. I will never, ever take my car here for service again. I had heard the horror stories but having experienced first hand I am externally disappointed in their communication and service. Stay away for your peace of mind.

    CarMax - usedcardealers - Updated May 2026

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