Three attempts and three failures. First car was indicated as a test vehicle on the windows sticker. They said they didnt want to sell it and it went to auction. Wasted 2 weeks on shipping. Second car. Mechanical issues Third car. Title issues and when that was cleared the car had scratches all up and down the sides and bald tires There is obviously no inspection of the vehicles here. Moved on. read more

CarMax in Turnersville is a great place to get a late-model used car, SUV, or truck in good condition and with low miles. When it came time for me to trade in my 72k mile Infiniti G37x Coupe and switch up to another AWD vehicle, this time a Nissan Murano...I found plenty to choose from in all trim levels in near new condition. I hated to part with my 330 HP little speed demon Infiniti G, but it was time! CarMax gave me a great deal on the trade-in and excellent financing on the Murano. Steve Southall was the salesman and he made the whole process easy, quick, and simple from start to finish! I spent more time on the lot looking than I did with him! He was knowledgeable, friendly, and courteous, even though I was a little anxious and a bit amped up as I usually get when making ANY new or used car purchase (It's not like you make a big purchase like this every day! LOL!) Unlike other big-name used car dealers, there was NO pressure to purchase their warranty, plus they give you plenty of time to shop in their lot - no one approaches you until you go inside to inquire about a vehicle. I'm considering keeping what I have and purchasing a 2nd car and I'll keep CarMax on my list of places to shop (If they have what I'm looking for). read more

CarMax - Used Car Dealers Near Me - Sicklerville, New Jersey

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We are now going on our 4th hour sitting at CarMax in Sicklerville trying to do the paperwork and pick up a car that we purchased online. Never been so excruciatingly slow and painful at a dealer read more

I cannot recommend this exact place more. From my "dealer" Lee ( who was beyond amazing ) to the business office pros, Andrew- truly a great experience and helped me find the exact right fit/price. Also went above and beyond when I forgot multiple things in my trade in. I highly suggest going here if you want a no hassle, stress free, and extremely helpful CAR place. 10/10 - thanks for all that you guys do! I'll definitely be back in a few years. read more

CarMax - Used Car Dealers Near Me - Sicklerville, New Jersey

All was good initially. I bought my 2021 Chevy Spark online Aug 6, 2024. Two days later the car turned off in the middle of an Atlantic City street. I had to have it towed back to Turnersville (a four hour situation) and wait 2-4 days for them to replace the battery and the alternator, with a year's warranty. All good until around April 14, 2025 (only 8 months later) when the car wouldn't start, and it turned out that it needed a new starter. I called to question how this could occur in less than a year with a 4-year-old vehicle, and was told by a "service manager" that there was nothing that they could do when I told them I believed I was sold a lemon. Not to mention they were speaking with an older female. Also at the dealership, mistakes were made, like giving me the wrong phone and account number for roadside assistance and MaxCare (extended warranty) as well as the fact that the total milage allowed is 100,000 miles total, not 100,000 after the current milage. I have purchased many used vehicles from dealerships in the past, and never had an experience like this before...never again. read more

I am SURPRISED THAT I AM GIVING A STELLAR REVIEW!.... I am a worry wart, OCD person by nature and I have not bought a used vehicle since my first car in 1978. With the way inflated prices are, I found it ridiculous to pay full price for the Toyota's Highlander Hybrid XLE which I wanted, so I decided to try Carmax. I reserved the car and paid $99 transport. Upon arrival, I noticed a few minor flaws that I picked up on inspection. Tha car drove beautifully, 2022 with 29,000 miles. I expressed my concern over the flaws and they were gracious and worked with me on the matter,( I will leave it at that, wink, wink).....An appointment was scheduled to fix 3 things, a loaner car was given to me, it literally took less than 60 seconds for me to drop off my car and pick up the loaner and head home no hassle....amazing.....24 hours later, I got a call and my vehicle was ready!......the whole process was easy, I am not big on doing things on the computer, but everything moved swiftly....my only concern is, I wish there was a way to get in contact with a human being asap if needed. Overall, I am very satisfied at the ease of this transaction and the service with Carmax and all of its associates at 100%......side note, 1 year ago, I went to purchase same vehicle , NEW AT TWO LOCAL DEALERSHIPS...,what a nightmare , penny, nickel and diming salesmen.....I'm glad I waited till this year, and I also got top dollar for my trade compared to the actual Toyota dealerships.....So Happy I found Carmax! read more

CarMax - Used Car Dealers Near Me - Sicklerville, New Jersey

Recently purchased a vehicle from this location. Dave and his thoughtful team were terrific to deal with at this location from start to finish. He was extremely responsive to my inquiries and efficient throughout the car buying process. I recommend this gentleman/company/location to anyone in need of a car. read more

I recently booked appointment for oil change at Car Max wrote down wrong time and showed up 2 hours late. Even though they were busy Trish and Patrick said no problem they would fit me in. So my oil change turned into a 3 hour oil change due to some problems with the drainage plug. Patrick did everything possible to work this out for me . I have always had wonderful service from the Car Max techs from Trysh at the desk to always explaining everything to Patrick taking care of my service. Great employees and wonderful customer service at Turnersville Car Max. read more

I went into the dealership and received a zero out of 10 customer service, the sales rep lied to me about being eligible for a military veterans discount program for a lower interest rate and the sales manager refused to disclose truth and lending information. I would not, I repeat I would not go to Carmax to buy a bicycle. I was very disappointed and the experience occurred with my young daughter present at the meeting and the misinformation and disinformation that occurred was very frustrating for both of us. read more

Easy process to sell my used car. Similar pricing as appraisal online. Appraisal took about 30 minutes and then selling paperwork 10 minutes. Very quick and easy process. No hassle at all to buy a new car too. Thank you Sarah for your help! read more

Busy Busy Busy, sold my leased 2019 Jeep Cherokee and kept valuable equity due to rising used car prices. Internet quote was honored to the exact amount after inspection. Handled payout with Chrysler Capital. The Service was excellent as I dropped off the car, waited ten minutes for a ride and they called me an hour later to pick up the check $$$. Simple as ABC! Hats off to Carmax! read more

We brought in a car loaded with options. They went through our checklist and everything was spot on. Our car retails for $14000. They initially showed us a range of 7800- 9600$ on our car. Then they proceeded to offer us $7000 for our car. We laughed and left. Don't bother. Dealerships will offer you more. read more

Easy to sell my used vehicle - no pressure to buy. I went back a few days later to shop the lot and the sales person was very helpful - unfortunately they did not have what I was looking for. read more

Had the pleasure of working with Rob Eggert, very friendly, professional and made me feel comfortable. The entire process was smooth and easy. Much easier than i could have imagined. read more

CarMax - Used Car Dealers Near Me - Sicklerville, New Jersey

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If i could give it zero stars i would. This car was a surprise gift for me. 1st they deleted our order so they had to run the credit twice, we paid for rapid service and it was NOT rapid. We were told that their detailing department was out so they couldn't clean it, steering wheel was not straight meaning the alignment is off and the AC isn't working although the compressor is on and has freon. They sent us to a mechanic that told us that they couldn't find the AC leak and that most likely it has an electrical issue. Back at CARMAX we report what was told to us and they said that we had to wait for their service department to come in so that we can see what can be done. They wouldn't give us a loaner although the AC isn't working and that week it was 90 degrees (told that at least the weekend would be nice), That they no longer detail the cars because its to expensive that they only clean the outside of the car. When asked "so you basically give people dirty cars? i got a yes. So we know that we got a car that was never disinfected also was never properly cleaned because it had caked on dirty and dries spider webs, and all sorts of disgusting dirty everywhere. Have the pictures to prove it but they didn't want to hear any of it. I'm reaching the ending of my warranty and my hot box of a car still isn't fixed, Worse customer service ever. I really hope that they start to be honest with their customers. Because had i been with my husband when he picked up the car, it would've never left the lot. BUYERS or interested buyers BE WARE. They're not honest and once you leave they will do all and everything to screw you over and get you stuck in a messed up car. Make sure to evaluate which ever car you get before you leave that lot. read more

I liked the no-haggle buying process. What i had an issue with is that the refurbishing was focused on the upcoming milestone, not past milestones. In my case, they performed all the services required for 60k but did not go back to check that all the stuff required at 55k and prior were already done. This car needed a transmission fluid change but because it was required at 50k and the car had 59k miles, they would not do it. Resulted in $250 out of pocket for me. Always get the car checked by your mechanic in the first 7 days so that you can negotiate with them. my mechanic found other stuff as well that carmax did agree to pay for but not the transmission fluid change. read more

Our experience went extremely smooth. We worked with Tyler and he answered all our questions, transferred cars in for us, and we test drove over 7 cars. He was highly professional and the whole process was wonderful and much better than a car dealer. Of course, do your own homework on the car you want to purchase. We would do it again in a heartbeat read more

Whatever you do don't buy a car from this fraud. Better get a car from a junk yard because that's where I think they get their cars which they sell to people. Bought a VW Passat the end of August 2015 last year 4 months later it broke down and needed a new engine. It took them till July to get the car fixed had to pay for half of the repairs because they don't stand behind their junk, 4 moths later guess what broke again needs a timing chain $2700. Carmax you can keep your car and I will see you in court at any cost.get your house attorneys oiled I would rather spend the money on lawyers than your service dept. read more

BUYER BEWARE!!!! Carmax sold me a car that had frame damage and claimed it was a bad shock. PLEASE get your car throughly checked out within the 5 days if you choose to do business with them read more

Do not buy at this location! Not only did they send my financial documents to another customer, after our car was returned to us( after 2 weeks of dealing with multiple low level personnel with no action being put into place) we found they damaged the transmissions lines without repairing it or informing us of this. Clearly customer service is a foreign concept, as is customer safety. read more

I loved the place, they did not pounce or pressure me... great experience... recommend if you are looking for a quality used car. Also, I have to bring up that there was an issue with my vehicle, Kelly from the service department went all out to make sure that the issue was taken care of, she is a true asset to Carmax... thank u very much for all you did and I certainly appreciate your work ethic, professionalism and personal skills. CARMAX and everyone there thank you. read more

Purchased 2 vehicles over a weekend here, and it was by far the easiest and stress free environment. Dana Franks was a pleasure to work with, and I highly recommend her to anyone interested in buying a car from CarMax. I advise knowing your credit score and financing options before going into CarMax. All financing is presented on screen in front of you. No behind the scenes gimmicks. What you see is what you get. Since this is a no haggling establishment be ready to accept the offers giving because there is really no room to move any pricing. Financing and offers were fair. They have a 5 day return policy on all vehicles as well. So if you have any issue with your new purchase you can easily exchange or return. If the typical car dealership, haggling experience isn't your thing, then CarMax is for you. read more

I haaaate car dealerships but this place was great. No pressure, Lauren and Juan were super helpful, and the whole experience was easy and painless. I honestly will probably never go to a regular dealership again. read more

Buying the car was smoove and easy but make sure you take advantage of the 7 day return policy because after you drive off the salesman won't answer there phone or even give a call back. I was rushed threw the process so I really didn't get to see the back of the car until it was to late and my brakes was not inspected because they say they do a full check on all there cars but if they do then my brakes wouldn't sound the way they do in 2 days ..I try to reach out to my salesman and no response I will definitely not take my car there for service but there cars are cheap and they have good deals so I guess that's why the cars are so cheap read more

Bought my car here and couldn't be any happier. Everything's transparent and our agent (Lee) is the best!

Don't ever buy their warranty. It's a fucken rip off. They'll tell you it will cover majority of everything. But once something happens to your car. It's not covered by their warranty. read more

I was at this vary store on 2/10/2016. I was checking the Audi A6 that listed available on the website (as of the time I walked into the store). Admittedly, I didn't make reservation first. But I found out that the car was driven home by one of the manager as one of his "employment benefit." Not sure how long he has been driving the car but I saw he has all his gears (baby seat, water bottles, clothes, etc.). This just makes me question the accuracy of the mileage listed and the condition of the car. I will seriously consider if I want to make my purchase here even though the car looks good on the Internet. read more

Best car buying experience I have ever had. Was treated fair and had lots of financing opitions to suite my needs. The sales team was the best I have ever dealt with. No haggling and the transparency and integrity was pretty unbelievable due to the normal car buying experience. The service team also is very helpful with all my service needs and make my return visits for repairs very easy. The best overall experience and best in class in this area for sure. I have purchased from lots of the local dealers and main brands and never felt this good about a purchase! read more

Never again! Terrible experience. 90 minutes just to get the electronic file on the car. Went to pick up the title so I could get the tags, had to return to carmax 3 times until they could get the paperwork right and make it acceptable for the DMV. (3 lovely trips to the DMV only to be turned away!) No customer service. The manager never intervened to explain or apologize for the incompetence. Someone from behind the counter says would you like a tank a gas for your trouble. (The hole experience gave me gas!) read more

I had an awesome experience at CarMax and would highly recommend this location. Everyone was extremely friendly and helpful, however, my overwhelming gratitude goes to my sales associate, Ernie. He went above and beyond to make sure I found the right car and felt comfortable about the entire process. Buying a car can be so stressful and overwhelming, but Ernie made it a fun and exciting journey. I test drove a few makes and models before officially deciding on a Nissan Rogue, and had the opportunity to drive a few of those as well. I ended up transferring from King of Prussia, which was not only free, but only took a couple days. I am in love with my new SUV and am so glad I chose CarMax. I will definitely recommend to friends and family and go back in the future! read more

Stopped at Car Max to look for a car with my daughter. I have never seen people more helpful; from Andrea who sold us the car to Shanice who helped us with the paperwork to both of the ladies who handled the vehicle we sold them. EVERY single person we worked with looked us in the eye and shook our hands. No haggling over prices, just straight up honesty and integrity. I would highly recommend them & in fact my husband is buying a new car there next week!! I would NEVER buy from another dealer!! read more

Excellent car buying experience!! Weren't pressured. Overall A+ experience from looking at inventory to test driving to purchasing the car. Not your typical high pressure car buying experience. Highly recommend buying your next car here! Ask for James. read more

Great place to buy a car had a great sale person Lauren Ellis would recommend this place with thumbs up its my first car will be back soon for another one read more

CarMax deserves the 1 star for their streamlined process and no price haggling. My experience was great until I got a call a week later saying they screwed up my paperwork and the VIN number was incorrect on my documents. They then tried to sell me a car I was driving for a week for $3000 more than what the sticker advertised. During this fiasco, without my knowledge they also ran my credit again. Corporate, BBB and the CFPB will be getting a nice long letter from me! My registration is still screwed because the color of the car is listed wrong and they failed to correct it. They told me I could go to DMV and pay to have it fixed and they would reimburse me. read more

First time going here was I thought great experience awesome process no rush. But then while having the car Ford Escape only into my second month it kept not starting took it there they tell me battery needed to be "recharged" never heard of that then car wouldn't start so at this point I've had to take my car to them about a bad battery that shouldn't be bad plus my cooling system , plus had two recalls which I found out about in the mix of sign paperwork. So finally bought the car back to just return and get a new vehicle didn't want money back just wanted a safe car. Spoke with "Stephanie the sales manager" read them their 90 warranty which if a problem wasn't fixed with car they would buy vehicle at purchase price she told me no they can't mind you this is their paper work then they said I need an aprasil which kicker sold me car for 15k but only will give me 11k mind u I'm only 2nd month in with car then equity would apply on my next vehicle total rip off. Only great help was Kelly and Greg from service. Spoke with there corporate on their sales manager Stephanie who customer service was horrible and wouldn't follow her paper work but I will NEVER send anyone there after what I was put through. read more

We purchased a Mercedes C-Class in April 2016 - Unfortunately, we had to return the car on two different occasions for a leak cause by a "faulty valve", which caused huge stains on our cement driveway. After much aggravation and time taken from work they were unapologetic and had no direct answer as to why these issues were passed through the "CarMax Certification". We were originally told that we would receive service certificates to cover a year of oil changes for all of the aggravation, however we were only handed the equivalent of one oil change. Upper management service is extremely unapproachable. Be cautious. read more

Guy that worked there was a decent enough guy, just doing his job I suppose but there is nothing worse than being forced to walk into a lobby full of car salespeople and being attacked (greeted) and being hounded for the type of car you're looking for. Couldn't get into the fenced in lot to look at cars on our own. Forced into this stupid high pressure b.s sales tactic (HELLO!!!! It's 2015, just let me look at cars alone and let me feel relaxed and choose what I like). I had a ton of cash in hand ready to buy an SUV and was complete turned off by the terrible operating system of the dealership that I left. 2 hours later I paid 29 thousand cash for an SUV at another dealership. Why? Because they let me roam around comfortably, let me know they were there if I needed help and let me search alone. No pressure, no nonsense let's look at what we have in our data base and hey you can have such and such a car and it's in Rochester but only costs such and such amount to transfer the vehicle here. Yeah I want to buy a vehicle online at a local store. Newsflash if I wanted to buy online I'd stay home and do that without wasting gas and time to high pressure barely trained salesmen read more

Had a fantastic experience selling my car to CarMax. I made an appointment online, and they took me true to the appointment time. The entire process was extremely painless - I was in and out in less than 2 hours. I was offered exactly the price I thought I would based on my research. All of the people I worked with were knowledgeable, friendly and low pressure. I walked out with my car loan paid and a check for the balance. I highly recommend CarMax! read more

I bought a car here yesterday and I couldn't be more pleased with my experience. I went in to Carmax with an idea of what I wanted. I was able to walk around the lot and look at (and open) any car I wanted! With no pushy salesman running up to me! When I was ready to drive I just went inside, spoke to the gentleman at the front desk and within minutes I was introduced to Dana Franks. She was so pleasant, easy to talk to, and the furthest thing from a pushy, haggling salesperson. The financing process was so easy, and so straight forward. I was approved within minutes - with multiple options - allowing me to choose what was best for me. Dana walked me through the whole sales process, explaining to me my coverage options. The woman who assisted me with signing my paperwork, Tess, was also a gem. Once the paperwork was signed, Dana walked me over to my new vehicle - I was shocked to see they had put a big bow on it for me! How cute! Dana took my photo with the car too! My experience yesterday was top-notch! I would recommend Carmax to anyone looking for a new vehicle - and to ask for Dana! read more

5 out of 5 star experience. Everyone was super nice and friendly. And the actual experience of buying my car was easy and my sales man Ernie was so patient with me and helpful. Buying a car from Carmax was so much easier then other dealers. Literally you talk to about 2 people and then the car is yours. Unlike other dealers when you are there for 4 hours and you sit around for what seems like the whole time. I was in and out of Carmax probably max 2 hours. It was awesome ! I will keep going back when I need another car. read more