Jayna was amazing! She was so nice and really helpful. You should definitely ask for her.read more

I've had a terrible experience working with this place. Complete waste of my time. The first time I…read morefound a listing online I was interested in. When I messaged the sales person who was working with me and asked for a true out the door price because I didn't want to waste anyone's time and wasn't going to buy if there was hidden fees involved, they completely ghosted me and stopped answering my calls. A few weeks later, I found another listing I was interested in. I paid a mechanic $200 to go and inspect the vehicle before I drove 2 1/2 hours there. I confirmed with the sales person several times that the vehicle I was interested in was available and ready for inspection from the mechanic I was sending, even up to a half hour before the mechanic arrived. When the mechanic arrived, they told him that the vehicle was in the body shop and he was unable to look at it or inspect it because the body shop was over an hour away. This just seems so suspicious and brings up so many red flags. I'm out my $200 now and I absolutely do not want to work with the dealership, especially after reading other reviews. I asked to speak with a manager because I wanted them to reimburse me for the $200 they lost me, He told me He would credit me $200 on another vehicle and that their best sales person AZ will call me back in a half hour. AZ Never called me back and I'll be taking them to small claims court for my $200.

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

IF You want a car that runs, I suggest you do NOT buy a car from here…read more After they give you an insanely high price do NOT. Expect them to call you back if you have a problem with the car Get ready to ARGUE & FIGHT once they make the sale because they will not help you with anything

Ive been waiting almost 3 months for title and plate, I hope they have it soon or I will be making…read morea big problem with them, wish I checked the reviews before I bought a car from them, the car has been fine thank God, just after reading the reviews I hope the car the sold me has a clean title. Not to mention they sold me a car that died 2 days after buying it. I went back to them and they traded me out of that to another car, this car is reliable but still waiting on title for a car I bought almost 3 months ago

I can't stress enough how deceitful this two location used car dealer is! Do not buy anything from…read morethis dealer....they will sell you anything just to get your money. There are many other dealers, more responsible and reputable. FYI if you buy a car in Pennsylvania they are REQUIRED to meet basic safety / inspection. New Jersey has very loose standards vs PA.

Adasha was great! Easy to communicate with and they were quickly able to set up my test drive.read more

Warning: Deceptive Pricing and Broken Contractual Promises. I purchased a 2023 Nissan Ariya…read moreadvertised online for $19,999. The dealership hiked the contract price to $23,999. The manager signed a written agreement on my deal sheet stating I would receive the $4,000 rebate 'later'. However, because their finance department failed to properly submit the IRS Point of Sale Transfer, the rebate is completely inaccessible to a buyer without tax liability a trap they knew or should have known. General Manager Nestor Calderon has actively refused to honor the manager signed contract. A formal fraud complaint will be filed soon with the New Jersey Division of Consumer Affairs, and legal action for $12,000 in treble damages under NJ Consumer Law is underway. Avoid this dealership's predatory financing games.

These guys are a class act,Tru and Boyd. I recently bought a car from them, I had it for a few…read moredays, I had a few concerns. I told them about it,they told me to get the car back to them, I figured "here we go",,,,,WOW,just the opposite,,they took care of my concerns,the car runs like a top now. I am so HAPPY with my car, I actually look forward to driving it everyday...Them guys are not your run of the mill used car dealer,,,family owned and ran,and Tru is a dynamite manager. I would recommend them if you're in the market for something different,can't say enough about them!!Class Act!

Unprofessional to deal with. They always need to reflect on the owner for answers however the owner…read moreis never available always just stepped out or not in. Do not trust them, they will sell you a car with pre existing issues but tell you anything to make the sale. They misinformed me about the car details as well as the warranty. Dealing with them was very stressful and not Worth it. I don't recommend them.

Sold my Tiguan at the same day because my buyer have financial problem and my flight's next day. I…read morewas just about to sell it to other dealers with much cheaper price before my friend suggested me here and they gave me the same price as my private sale. (Still lower than marker price for sure but I've checked at least 3 other places they have the best price). The whole process was nice and quick, staff are friendly and I got my check with exactly the quote amount the same day.

Picked out a car on Sat. 7/11. Doing paper work we called my bank and confimed that there was…read moreenough money in the accout to cover the cost of the car. However, could not get insurance. On Monday, the 13th, I went to my insurance agent and got insurance coverage. Returned to Car Max and again called my bank and got assurance that there was money to cover the cost of the car. As we waited for the paper work to be processed the car max rep came over and informed me that because only my wives name was on the check thay could not sell me the car. They said that my name must be on the check. I told him that it was a joint accoiunt and that we could call the bank to cofirm this. I also informed him that we had 2 joint checking accounts-one to pay bills and the one with only her name to give money and present to our kids and grands kids. Only the joint account with her name only had enough money to pay for the car, the other did not. They never mentioned before that the check have my name on it. If they had I could have transferred money to the account that had both our names on it. I then told the rep that I did not need the car that bad and left.

They have Alot of cars, BUT you will more than likey by a car with many issues. 2x i bought…read morevehicles from them, each time the vehicle had transmission issues that i wasnt aware of at first. They will recommend you to their mechanic,"Charlie's Auto". He is no good. If your in desperate need of a car and have atleast $1500 they can squeeze you into a car with mo. Payments. But in the end i dont think its worth it. Most of the cars i test drove there are junkie as hell. IF YOU DECIDE TO GO THERE ANYWAY...BRING A MECHANIC W/ YOU!!!!! Auto max is big time schiesters with little knowledge of cars and any bang, pop or clickibg noise you hear they will make excuses for it, so dont come here un prepared. I went there 2 different times.. never again... trust me, dont come here!!!

purchased my first car from automax the experience was nothing less than great. Going forward I…read moremyself will continue business as well as introduce business. Thanks Guys -Kadeem.P

This place is SUPER UNPROFESSIONAL... the sales people are great.... It's the dude(CHRIS) running…read morethe place that cannot be trusted ... car list for a certain price... I see paperwork and (CHRIS) adds money to price and says that price is only with $3000 down ... after me n wife said several times the price of car ... even salesman said price ... internet list the price... with no clause about $3000 down.... DONT BIY A CAR FROM THIS DUDE .... Again sales people that work there great .... THE GUY IN CHARGE CANNOT BE TRUSTED!!!

Overall a very simple buying process. The pickup runs and looks great. They have a large selection…read moreand starting the process online made it very easy once I arrived.

Service of staff keeping the lots cleaned is excellent; however, customers tend to mix wet and…read morefresh cloths in the drying station. The price of car wash was reasonable, yet I believe the solutions were more diluted at the time I visited (5 PM). However, the cleaning solvents were good enough to keep rain drops from sticking to my vehicle the next few days.

Maddie had exceptional service! She came out and shined my tires! I was very appreciative!!read more

Have been shopping for a car and have had multiple appraisals done on my trade in the last 2 week,…read morenone of them under $10,500. They valued it at $7k. They clearly don't want to make deals.

Had a great experience here! They made the process smooth and enjoyable from start to finishread more