I've had a terrible experience working with this place. Complete waste of my time. The first time I…read morefound a listing online I was interested in. When I messaged the sales person who was working with me and asked for a true out the door price because I didn't want to waste anyone's time and wasn't going to buy if there was hidden fees involved, they completely ghosted me and stopped answering my calls. A few weeks later, I found another listing I was interested in. I paid a mechanic $200 to go and inspect the vehicle before I drove 2 1/2 hours there. I confirmed with the sales person several times that the vehicle I was interested in was available and ready for inspection from the mechanic I was sending, even up to a half hour before the mechanic arrived. When the mechanic arrived, they told him that the vehicle was in the body shop and he was unable to look at it or inspect it because the body shop was over an hour away. This just seems so suspicious and brings up so many red flags. I'm out my $200 now and I absolutely do not want to work with the dealership, especially after reading other reviews. I asked to speak with a manager because I wanted them to reimburse me for the $200 they lost me, He told me He would credit me $200 on another vehicle and that their best sales person AZ will call me back in a half hour. AZ Never called me back and I'll be taking them to small claims court for my $200.

Very dishonest experience…read more They offered $61,000 for my trade-in, then the next day dropped it to $55,000 when I came in ready to buy -- $6,000 difference overnight with no real explanation. They also ran my credit and took my information before giving final numbers. Information about the vehicle (condition and history) was not clearly disclosed. Do not deal with them. I will be filing complaints with the New Jersey Attorney General, New Jersey Division of Consumer Affairs, Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), and posting reviews on Google, Yelp, and DealerRater.

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

IF You want a car that runs, I suggest you do NOT buy a car from here…read more After they give you an insanely high price do NOT. Expect them to call you back if you have a problem with the car Get ready to ARGUE & FIGHT once they make the sale because they will not help you with anything

Ive been waiting almost 3 months for title and plate, I hope they have it soon or I will be making…read morea big problem with them, wish I checked the reviews before I bought a car from them, the car has been fine thank God, just after reading the reviews I hope the car the sold me has a clean title. Not to mention they sold me a car that died 2 days after buying it. I went back to them and they traded me out of that to another car, this car is reliable but still waiting on title for a car I bought almost 3 months ago

I can't stress enough how deceitful this two location used car dealer is! Do not buy anything from…read morethis dealer....they will sell you anything just to get your money. There are many other dealers, more responsible and reputable. FYI if you buy a car in Pennsylvania they are REQUIRED to meet basic safety / inspection. New Jersey has very loose standards vs PA.

Iclal was great to work with. Even though we didnt reach a deal she was very helpful an honest.read more

Adasha from CarVision was kind and helpful during our visit. The car was priced well and as…read moreadvertised. This is important since we made the commute from out of state to purchase the vehicle. Overall we would recommend CarVision.com.

These guys are a class act,Tru and Boyd. I recently bought a car from them, I had it for a few…read moredays, I had a few concerns. I told them about it,they told me to get the car back to them, I figured "here we go",,,,,WOW,just the opposite,,they took care of my concerns,the car runs like a top now. I am so HAPPY with my car, I actually look forward to driving it everyday...Them guys are not your run of the mill used car dealer,,,family owned and ran,and Tru is a dynamite manager. I would recommend them if you're in the market for something different,can't say enough about them!!Class Act!

Unprofessional to deal with. They always need to reflect on the owner for answers however the owner…read moreis never available always just stepped out or not in. Do not trust them, they will sell you a car with pre existing issues but tell you anything to make the sale. They misinformed me about the car details as well as the warranty. Dealing with them was very stressful and not Worth it. I don't recommend them.

Horrible experience. I paid in full in cash, and the sales team gave me some line about processing…read morefor 10-15 days rather than give me the title. When I called and asked about it I was screamed at over the phone and hung up on. Moreover the car reeked of cigarettes which was not noted in the ad, and Carmax tried to get it out twice and failed with the smell getting covered for 12 hours then back in full force. They offered to replace the windshield which was chipped but only made a safelight appointment and replaced it with a non OEM part, and refused to use the OEM part. I returned the vehicle and made them give me my money back and never want anything to do with Carmax ever again. Fuck Carmax they give you nothing but trouble and grief.

It's been a long time coming for me to sell my car. Thank goodness I didn't do so before Carmax was…read morea thing...seriously. When I was looking for quotes, I noticed Carmax ALWAYS gave me the highest bid. So I decided to go with them. On the day that I chose to sell my car, they had an opening that same day as well. say WHAT?! Most other places would've been booked out already. Took about an hour to drive there. When I got there, I was impressed how spacious and clean the building interior was. The inventory lot was also huge. When I walked in, my name was on a screen showing that I had an appointment, and the check-in guy pointed me to the Business Office. When I got there, I had to scan a QR code, enter in my offer code that was emailed to me, and pass off a copy of my car key. Not even 5 minutes in, a Carmax representative went out with a clipboard and my key and started appraising my vehicle right then and there. Needless to say I was anxious, thinking that my mileage getting there would've affected my appraisal (I know, silly me...) After the appraisal, I was so shocked to see that they matched my appraisal online and there were NO HIDDEN FEES! What they said they would offer me was what they were offering right on the spot. They gave me time to clean the car and collect any last minute belongings. That was probably the most bittersweet moment of them all - saying thank you and goodbye to my car that I no longer needed. I drove the car into the service area, and they started cleaning and removing the plates right away. Dawn was an amazing representative that took care of finalizing the documents, and made the transition from car to check super personable and human. Altogether, this transaction took about an hour and 15 minutes, which is also wild because I wasn't expecting such a smooth transaction. I'm super thankful for Dawn for her amazing customer service and this Carmax for an efficient transaction! May whoever gets my car next take it to make some amazing life memories - both mundane and adventurous!

They have Alot of cars, BUT you will more than likey by a car with many issues. 2x i bought…read morevehicles from them, each time the vehicle had transmission issues that i wasnt aware of at first. They will recommend you to their mechanic,"Charlie's Auto". He is no good. If your in desperate need of a car and have atleast $1500 they can squeeze you into a car with mo. Payments. But in the end i dont think its worth it. Most of the cars i test drove there are junkie as hell. IF YOU DECIDE TO GO THERE ANYWAY...BRING A MECHANIC W/ YOU!!!!! Auto max is big time schiesters with little knowledge of cars and any bang, pop or clickibg noise you hear they will make excuses for it, so dont come here un prepared. I went there 2 different times.. never again... trust me, dont come here!!!

purchased my first car from automax the experience was nothing less than great. Going forward I…read moremyself will continue business as well as introduce business. Thanks Guys -Kadeem.P

This place is SUPER UNPROFESSIONAL... the sales people are great.... It's the dude(CHRIS) running…read morethe place that cannot be trusted ... car list for a certain price... I see paperwork and (CHRIS) adds money to price and says that price is only with $3000 down ... after me n wife said several times the price of car ... even salesman said price ... internet list the price... with no clause about $3000 down.... DONT BIY A CAR FROM THIS DUDE .... Again sales people that work there great .... THE GUY IN CHARGE CANNOT BE TRUSTED!!!

Overall a very simple buying process. The pickup runs and looks great. They have a large selection…read moreand starting the process online made it very easy once I arrived.

Service of staff keeping the lots cleaned is excellent; however, customers tend to mix wet and…read morefresh cloths in the drying station. The price of car wash was reasonable, yet I believe the solutions were more diluted at the time I visited (5 PM). However, the cleaning solvents were good enough to keep rain drops from sticking to my vehicle the next few days.

Good wash, but the employee who parks their orange car in a customer cleaning spot needs to find a…read morenew parking spot. There were no spots available when I went to dry and vacuum and I had to wait for a spot to open up. If the employee wasnt parked in a customer cleaning spot, I would have been able to park and clean my vehicle quicker!!

Had a great experience here! They made the process smooth and enjoyable from start to finishread more

A straight forward experience. did not try to push extras or this or that…read more we were very pleased with our experience in getting my mom in a car that is affordable for her being on a fixed income. we never felt rushed or pushed. we were shown how to manage all the different options inside the car before driving off the lot. I would go back here before anywhere! I'll recommend to anyone asking where to go!