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    Cross Keys Auto Exchange

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

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    3 years ago

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    CarMax

    CarMax

    (62 reviews)

    Sold my Tiguan at the same day because my buyer have financial problem and my flight's next day. I…read morewas just about to sell it to other dealers with much cheaper price before my friend suggested me here and they gave me the same price as my private sale. (Still lower than marker price for sure but I've checked at least 3 other places they have the best price). The whole process was nice and quick, staff are friendly and I got my check with exactly the quote amount the same day.

    Picked out a car on Sat. 7/11. Doing paper work we called my bank and confimed that there was…read moreenough money in the accout to cover the cost of the car. However, could not get insurance. On Monday, the 13th, I went to my insurance agent and got insurance coverage. Returned to Car Max and again called my bank and got assurance that there was money to cover the cost of the car. As we waited for the paper work to be processed the car max rep came over and informed me that because only my wives name was on the check thay could not sell me the car. They said that my name must be on the check. I told him that it was a joint accoiunt and that we could call the bank to cofirm this. I also informed him that we had 2 joint checking accounts-one to pay bills and the one with only her name to give money and present to our kids and grands kids. Only the joint account with her name only had enough money to pay for the car, the other did not. They never mentioned before that the check have my name on it. If they had I could have transferred money to the account that had both our names on it. I then told the rep that I did not need the car that bad and left.

    Bridge Auto - Ram 1500

    Bridge Auto

    (65 reviews)

    Sale experience was pleasant, but the car turned out to be a lemon; engine failure within a weekend…read moreof driving. The sales rep also turned out to be unknowledgeable about the car, as they offered to make a fix in the contract that was entirely irrelevant to the car. On the plus side, this has been a wonderful opportunity to learn car maintenance! But yeah, look elsewhere.

    This is the worst car experience in my 40 years of buying cars. First, if you have excellent credit…read morethey don't have options for you to get any kind of competitive rates. Second, I bought a car from them and the check engine light appeared two days later. Now I did hook it up to a scanner and it showed a total of 18 codes. The check engine light code showed that it was turned off three days prior(which they said they didn't do). Now I live in southern Delaware so I had to bring the car back (5 hours of driving) to have the car repaired. They kept the car for almost two weeks and they did deliver it back to me after some negotiating. Forget trying to talk to anyone, it's a AI driven and they won't answer the phone. Left several messages and NO response. The service manager never returned my call. I had to contact the Attorneys Generals office and the Better Business Bureau in order for them to return a call. They gave me a 30 day temp tag which expired one week after they returned the car to me. I asked for a new temp tag and was never given a response. Car was inspected in Delaware and the car sat for almost two months in my driveway with expired tags. This dealership is the definition of sleazy used car dealerships. Zero stars should be an option!!

    Cross Keys Auto Exchange - carbuyers - Updated August 2026

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