I went to buy a truck after I had gotten hit by someone that totaled my truck and the price was fair, the staff was friendly. I live in Las Vegas, so my Wife and I flew out to buy the truck with our loan paperwork. When going to sign an associate Kara that was working with us, as we were signing I noticed that I was the only one signing and I asked "doesn't my Wife need to sign as well" and she replied with no just you. A week after returning home they called and asked for paperwork and I told them they had it. They had then said "oh, your Wife is in the loan too". I told them that we asked if she needed to sign as well, but was told she didn't need to. They told me oh, well we need you to come back and have her sign. I told them that unless they are going to pay for the fuel and a hotel stay because it's a 6 hour drive. They told me they wouldn't do that and that we need to get out there, and I told them I wasn't going to do that because they made the mistake, and that they would need to figure out another way of fixing this issue. They then decided that they would transfer everything to a carmax where I live and would set up an appointment to do so. When I went in for the appointment to get everything squared away the other carmax had no idea what was going on. Thankfully the sales manager in my city had gotten it done after her and myself having to call this location multiple times. I will never buy a vehicle from this place ever again despite this being the first time I've bought a vehicle from carmax. read more

We went to Carmax is South Jordan UT. I've never had a worse experience in dealing with any other car dealers. First off, the car was $1300 more than the actual value. When I pointed that out, the salesman said 'we don't wheel and deal.' I didn't see it as wheeling and dealing. I saw it as a matter of honesty, but we'd promised the car as a gift to our son, so we decided to purchase it. We had our bank's edraft for the loan in hand, but the salesman didn't know how to process it and kept asking how we were going to pay. We traded in a car too and he kept asking for the title and we kept telling him the bank had it. We got there around 1 in the afternoon. He had to call 4 sales managers during the time we were there, because he kept making the whole process too complicated. Finally, we went to sign the papers and the girl asked for our bank payment. We told her he had it. They had to chase him down. We didn't get home until almost 7:30 pm. They are 13 minutes from our house. It was a terrible experience. I won't go back. read more

We just purchased a vehicle at Carmax. It was a pleasant experience. We went there with a particular car that we wanted to look at, from seeing it on the internet. We were treated very well. The car was in excellent condition, as it had been through the extensive Carmax inspection that is standard for all cars there. There was no haggling, pressure, or other components typical of a used car dealership. I'm sure we'll be back when we purchase our next car. read more

I would highly recommend you not the buy car from carmax,here is my story I purchased a 2008 65000 miles Mini Cooper from carmax and next day window regulations broke down and didn't get a chance to brought it car back right away cause I work full time so I drove the car 2 days until my days off and during this period time I just put screw driver between the window glass and door so that way it won't go down.so I took the car back and guy told me there is no charge cause I just purchased the car 4 days a go I was ok and he asked me to see if I need rental car for free and I said yes but next day enterprise call me and told me that I have to pay for my rental that's what carmax said,called back the service guy his argue with me about 3 min that he never said rental would be free and finally he said ok he would do this time,but remember guys I purchased the car just 4 days a go.3 days later I got my car back window working fine till after 2 days,yes 2 days later on my way to work window stopped to working again but this time glass went all the way down so I couldn't do not much about it,I drove the car park city in the snow with the opened window believe me wasn't fun.so at work I put a garbage plastic liner cover the window with the doc tape on it but when I drove car back home like 3 miles before home heater stopped to working,put your self in my shoes, long story short next day heater start to working but this time when blows hot air there is high gas smell comes out of from the went,I mean I just put 4 air freshener all over so I don't get headaches cause if you don't you get headache realy badly. So i have a appointment this coming Wednesday but I suggest DO NOT BUY FROM CARMAX.Thanks read more

Our company just bought two vehicles from Carmax and it was a great experience from start to finish. Our salesman was very helpful, no pressure, patient, and had everything lined up promptly. After purchasing two identical vehicles, we felt one of them may have had a slight power steering issue so we took it in under their full 30 day warrantee. They didn't detect anything going on but Subaru had a newer version of the power steering pump so they replaced it without charge. I'll definitely be going back here for future purchases. read more

I bought my car at Carmax about a year ago and had a no-pressure buying experience with a very helpful salesman. I like that they had a variety in my price range and I ended up buying something other than I originally wanted. I also bought the warranty. I had no issues with my car for a full year until recently there is an issue with the air bag sensor in the passenger seat. I took it back to Carmax and they quickly diagnosed it and decided that it needed to go to a dealer so they are subcontracting the work to the dealer which for me made it simple since I didn't have to go pick it up and find a dealer on my own. I was given a rental car since it was going to take a few days. They call every day to give an update which I've never experienced any where and they deal direct for the warranty payment. We will definitely check inventory at Carmax first when we are ready to buy our next car. read more

It was a fun and easy experience! I put the car I wanted on hold online & got a confirmation for it. Next day I got there, and Brian did a great job, explaining the car, the purchase process, and the warranty etc. They were honest about the car, and they did take a good care of it. I haven't experienced the MaxCare warranty yet, that's why my review is a star short. I would definitely recommend CarMax to other and would certainly come back for future car purchases. read more

So far I have sold two cars to Carmax, once for the girlfriend, and once for myself. Both times the appraisal and dealing processes were quick, easy, and painless. Even though the prices they paid us were not as high as if we would have sold the cars ourselves, Carmax did save us a lot of time and trouble. I would recommend it to friends and family. read more

I love the way CarMax does business! You pay a little more, but the no haggle pricing, friendly, knowledgeable staff is worth it! I bought a Nissan Armada from CarMax in 2008. We had a great experience and would definitely go back there again. Because of their low pressure, no haggle approach, this is a great place to go when you want to test drive multiple vehicles. I would highly recommend CarMax for a quality used car purchase. read more

Bought my car here. Did it online pretty much. I hate shopping. I told the guy through email which I wanted. He drove it to my office, and I drove it back to the CarMax and bought it. I paid too much, as anyone who purchases here will do. But, you're reminded why when it comes time to change the oil or do an engine check, and the filter is brand new, tires are perfect and aligned, all fluids are filled, because CarMax did their thorough check before they sold it to you. So chances are, even though you spend a little more, it's a decent investment because you're buying a what you know is a car in great condition. I wish it could have taken 15 minutes instead of 35 though. I hate waiting and filling out paperwork. read more

We had a great experience at CarMax. Easy, efficient and rewarding process getting my car appraised for sale. CarMax offered the best price to purchase my used car. The sales staff was very helpful in explaining the appraisal and purchase process. Couldn't have been easier and couldn't have gotten a better deal elsewhere! read more

selling a car to car max is not a good Idea, I was promised a wholesale value, ok not great but it would have been fair if it was a wholesale value. They offered me only 12.5% of wholesale. I sold my vehicle on line for over 8 times their offer. read more

We came looking for an SUV. Was told to look around and someone will come meet us. Nobody ever came. Each car we opened was disgusting inside. They all look like cars that they bought but never cleaned. Told the salesman inside how bad the interiors looked. He blamed it on the rain. The rain! The inside of the cars got dirty because people with wet hands touch everything inside. Finally found one suv we wanted to test drive. He knew nothing about the car or different models the company offered. He wasn't knowledgeable or care to show us other cars. Just told us to go online. The guy has been working there for years and could car less if you buy a car or not. He also didn't spend all those years becoming educated about the cars they sell. Stay away from this place unless you want to wander the lot, see dirty interiors and then speak with uneducated car salesman. read more

I bought my car from CarMax back in September 2014, also went with their in-house financing, and it was the biggest mistake of my life! I told everyone from my salesman to the financing manager that my name was wrong on the paperwork and they all told me that they would get it fix. I have talked to their corporate office in Virginia, and they will not help me at all, the only way I can get it fix is to find someone to buy me out of my car or refinance it. Now I have been questioned by the state because I have an addition name that CarMax put on my restoration and title. I would NEVER recommend this place to anyone, no matter the location, just because of the way I have been treated by their corporate office. read more

Salesman bobby was unwilling to work with us in our price range. Told us he has nothing on the lot that would fit 280 dollars a month. He quoted us on a 5 year loan would go higher. Offered us 4 thousand less for our car than other dealerships were offering. Do not go to velocity. read more

Awesome experience. No pressure and no hassle. Deb knew her stuff. We came in with a candidate list. and she stuck to it until all questions were answered. None of the cars on our list met our criteria at a 100% level. She suggested a car not on the list. It met all of our requirements and we bought it. Their business model works. Deb wore several hats during the transaction. No " money person", no "up grade person", no "pressure person", no "close the deal person". My wife even participated in the discussion. In the previous six car buying situations she would leave the room at this point. Our next car will be purchased at CARMAX read more

We have been searching for a specific car from some time now but they are pretty limited as they no longer make them (go figure). I love the option of finding other cars out of state and being able to transfer them here. I found a few online and after sending them to my bank, whom I am doing my loan with, they found they are significantly overpriced. Before having the car transferred to verify if we would actually purchase the car, we had to verify they would list the car at which the bank would finance for it. NOTE: you lose the money you pay to transfer, it is not free, and is not included in your loan. A nice gentlemen called me and laughed not once, but twice at me for my request. He first comments on how the website lists it as a no haggle pricing to which I responded that yes it does clearly state that, that I have looked at others than are all at least $5 grand less than yours and included that my bank sees that as very overpriced. He then laughed again and said that that's too bad because this car is no longer manufactured, basically I either pay way too much for a vehicle or not. I thanked him for his politeness, and that solidified how I will never ever purchase or look at a car from CarMax. read more

THE WORST EXPERIENCE IVE EVER HAD TO DEAL WITH! Our appointment was at 12:30, we got approved for our car, and then SIX hours and two trips home later we don't have a car. The lack of communication was astounding, and the fact that we spent this much time and didn't leave with a car was infuriating. The salesman had no clue what he was doing, or what we even needed to provide for him. He also didn't understand our bank statements which resulted in multiple trips to the bank and printing them. I would not waste your time here. read more

I bought a car through Carmax two years ago. The salesman had it shipped from California since we couldn't find what I wanted in Salt Lake. It took a while for the car to get there, but other than that it was a very easy and painless process. It's been a great car. After two years it needed a repair. I took it to the dealer who wasn't able to find the problem in three separate visits. Carmax isn't the easiest place to get a service appointment, but I got the car in and they fixed it. Kyle spent the time to dig in and find what was wrong, make sure the repair was right, then took the time to test drive it with me and explain what was wrong and how he fixed it. read more

I want to sincerely thank Bruce at CarMax in Sandy, UT for attempting to convince me that after driving 3 cars for the evening, that I must be too confused to drive another. Actually the main car that I wanted to drive - but since it wasn't parked in the right stall the Jr. sales associate thought it must have been out on a test drive. We only found it by driving past it when testing car two. She said that Bruce didn't want me driving any more cars and after a "wait a minute, what are you talking about?" exchange that I had with Bruce, the mentor sales associate, I managed to convince him that me driving this 4th automobile was a good choice for him to make - seeing how I've been buying CarMax cars for about 13 years, like 5 or 6 cars! Turns out I loved the last car I tested there but was so upset with the resistance I received that emotionally I could not overcome Bruce's offensive and insulting suggestion that I didn't need to test drive anymore. So, again - thank you Bruce for opening my eyes to the fact that there are other dealers that are more competitive. I found a beautiful model of the same make and year with less miles and a lower price. Thank you and good luck, CarMax and Bruce with your future business without me. read more

Very easy transaction, I found my Toyota FJ Cruiser while on vacation reserved it until I returned went in traded my Porsche 911 in and in and out in about an hour. EASY EASY EASY read more

Why did I waste my time at CarMax? While their customer service is good (make an appointment online so that you don't waste too much time) they are in the business of low-balling your cars worth so that they can turn right around and sell it for a higher price and probably make at least 2-3x what they paid for it. I sold my car for $4,700 private party. What did CarMax offer...$2,000. I believe I could have sold it for more if I really wanted to be aggressive but in the end the first person that came and looked at it wanted to purchase it at the listed price and I wanted to move on and not have it sitting in the driveway. Sure take it CarMax but don't discount what you could really sell it for if you have a well-kept car. read more

If you are in the market for purchasing a car, go to this dealership & request CJ Gray. He is patient, thorough, informative & friendly. His "no-pressure" attitude was much appreciated. I wish all sales consultants were like CJ! read more

I bought my Honda from these folks at the end of June. I had to get brakes in November. After multiple unreturned phone call, I finally drove out there and was told that I could bring it in during their business hours which are limited for a service desk. This would have required that I miss work(lose money). They also offered that I could get the work done at another location and seek a refund afterward. I chose this option. I called the local office and again did not get the phone answere. So I called the national office. They were a bit more helpful. The woman who took my call got my information and said the Salt Lake office should be calling me. They didn't so I called the woman at the national number again. This finally prompted a call from the local office. My call with them felt unsatisfactory from the beginning. The person on the phone was very interested in pressing the point that the wear on the brake pad was from my driving. Yes I have driven my car mostly highway so not likely that the one brake pad would have worn down that quickly(I am not driving in circles). I was hoping for a refund of the cost to replace a supposedly inspected item. They were not helpful and made no attempt to problem solve with me. If I was going to do this over again I would not go to the local carmax. read more

I had a truly great experience here. I bought a car at the San DiegoCarmax that broke down in Idaho and we had it repaired then drove it to the Salt Lake City location. Everyone there was friendly and genuinely wanted to help us. Sadly, we had to return the car that we had purchased in San Diego and the SLC staff was so helpful and made our experience so smooth that I have nothing but great things to say about them. Ric (the sales manager) made everything happen and Stephanie (in service) was friendly and full of smiles and Nate (in purchasing, I think) was kind enough to drive us to the airport. I am honestly impressed with the level of service and commitment to doing the right thing at this dealership. Bottom line: I have nothing but praise for these guys and laud the way they treated me. read more

I just purchased a car from CarMax and was very pleased. Its very clean and inviting atmosphere. The sales people are all very nice knowledgeable and helpful. They are upfront and honest about everything in there is no surprises. They're very lenient and easy to work with. I would definitely recommend buying from CarMax read more

What a waste of time. I called, explained that my car does not start, does not run, and asked how much I could get for my car. I was told that the price for cars in my condition starts at $300. I took the time to tow my car there on a Saturday morning, got there, and was offered $100. I felt as if this was a total ploy to just get me there. Complete dishonesty and total waste of time. read more

I normally love carmax but the last experience was not ideal. It started to feel a little pushy and dishonest which is abnormal for them. Also was disappointed that they insisted that my husband was the main signer and I was the co-signer even though the car was for me. They said "That's just how we do things." And of course I would be making a scene if I objected. I hope this doesn't become a trend for them. read more

We took our van in for an appraisal. The car was running GREAT before their mechanic looked it over. He pulled a spark plug so that the engine would not be firing on all cylinders and the check engine light would come on. They insulted us by offering us HALF of the average-trade in value. We sold it to a private person, who had a certified mechanic look it over and gave it a clean bill of health; only mere hours after having a this horrible, unethical experience. The crap they tried to pull on us could have ruined the engine if not caught quickly. read more

I bought a 2011 Mini Cooper Countryman one year ago on October 15, 2016. I've had to bring it in to be serviced every 3-6 months. Now at its year mark of me owning it, it needs ANOTHER transmission, when they fixed the transmission before I bought it. CarMax blames the transmission issues on me being short. They also told me that the reason my car has issues on top of me being "short" for a manual. They told me that the previous owner "abused" the car before CarMax bought it in. So now I have to pay the price in spending $450 dollars every time my car has some issues that is now "my fault" because I'm "short" for the manual transmission. They now have had my vehicle for two weeks going on three and they keep pushing the ETA date because the people they sent it to keep finding "new" things wrong with the vehicle. I plan on going to another dealer once this vehicle is done and purchasing me another vehicle. And I will be upside down because the Mini is not worth what I still owe on it. I will never purchase from CarMax again. Very disappointing. Biggest mistake. read more

I purchased my sassy new BMW X5 from the South Jordan CarMax. Andrea was very helpful, patient and understood just what I wanted (can you say High Maintenance)? I purchased the car quite easily and took it to BMW to have an inspection, yes, I probably should have done that BEFORE I bought the car. The inspection came back that the car needed a new oil pan (11 hours of labor and $2500) and an issue with the power system. I was devastated! I drove straight to CarMax, completely crying and hysterical where I met Daron. Not only did he calm me down, he assured my my 30 Day money back guarantee was still in effect and that he would take care of me. True to his word, he shipped my car off to BMW for repairs, called me daily with updates (even when there weren't any) He went above and beyond and was fucking amazing...he deserves a raise. What I thought was going to be a total disaster, turned out to be nothing but a blip on my road to happiness with my sassy new car! Thanks Daron, your are the best!! read more

Horrible Service!!! We looked at a couple of dealerships before going into Carmax so we had a good idea of what we wanted. We totaled our car and were planning on buying a car today so we don't have to keep paying for a rental. We went into Carmax and a guy at the front desk greeted us and asked what we were looking for. We told him a couple different options we wanted and he said, "okay, with it being Labor day today (It was about an hour before they were closing) We have lots of paperwork to do and we have been crazy busy (Which I understand it is a popular time to buy a car but since you know you will be busy, have enough staff) he said we have hundreds of choices out there just go look. I don't have anyone to take you out there with keys if you want to look in the cars so all the information is on the windows and you can learn about them that way. I am fine just looking by myself but if you are going to buy a car, you want to see the inside of it. Anyway, we had two little kids and we had to carry them all across their lot when there where empty golf carts just sitting there with employees just standing around. We walked past a few workers who weren't with anyone and they completely ignored us. I was very disapointed with the service, and will never buy from or recommend this Carmax! read more