My husband and I purchased a very nice "looking" 2018 Ford Expedition in March of this year. Price seemed okay. It was visually a nice looking suv. We bought the extended warranty, which was a bit pricey. Now we see why. First week, check engine comes on. A $300 fix. Now a ticking and vibration noises. Researching the noises, its cam phasers and the transmission giving out. We have only put maybe 1500 miles on this new used suv. All of this is going to be a big pain in the a$$. read more

Anytime I walk into a car dealership, my stress level goes up and I am on alert. Do not like dealing with car salesmen! THIS DEALERSHIP IS DIFFERENT! I had the most wonderful sales person. Jordan was not pushy in any way, they had the vehicle I wanted. Everything went very smooth. Even when I misplaced the key fob, Jordan just kept saying, it will be alright. And it was! I HIGHLY RECOMMEND THIS DEALERSHIP AND JORDAN FOR EXCEPTIONAL SERVICE. !! read more

We have been taking our Santa Fe for 3 years and have been very happy with the incredibly knowledgeable and helpful staff. I asked a question about just a dollar amount trade in for my car. And they gave me just that with zero pressure! My entire experience today, and every time, was absolutely 5 stars. They are always smiling, happy to answer my questions no matter how silly. read more

Goes to say these guys did not hear me! Set an appointment for 2:45 PM to drive a very specific car. Show up a little before then, wait at the office, go grab snacks, walk around the lot... finally Jose comes out and tells us he needs to go and find the car. He was friendly, but didn't even apologize for keeping us waiting for 15 minutes. We waited for him to find the car for an additional 18 minutes before we decided to just leave. Such insanely bad, embarrassing service! read more

First off, not a single salesperson approached us when we walked in. The front desk had to find someone to assist, and the salesperson we were paired with came across as fairly standoffish from the start. When we asked about a few vehicles, we were simply told to go take a look. There was no walkthrough, no explanation of features, and no attempt to add value. He brought us to the car and stood there while we inspected it ourselves. When we sat down to discuss numbers, we waited about 15 minutes while three lease sheets were printed. A manager did stop by and was friendly, which I appreciated, but the wait felt excessive considering the lease offers presented were significantly inflated. When I mentioned the payments were far higher than I was comfortable with, instead of working toward a deal on the vehicle I came in for, I was told I should consider downgrading to a smaller vehicle. When I explained I believed there were more competitive offers elsewhere, the response was that I should go there instead instead of even attempting to work something out. That is exactly what I did. Mazda across the street earned my business that same day. Overall, the experience felt dismissive and uninterested. There was little effort to negotiate, no transparency around the lease breakdown, and I was not allowed to keep a copy of the lease worksheets, which is always concerning. Unfortunately, it was not a professional or welcoming experience. read more

Lets start with communication, first of all if you get anyone to answer the phone the likely hood of it going to a voice mail or hung up on is your best bet as their phone system is trash. Second of all if you do reach someone the likely hood of them giving you an answer to anything in service is trash. Third of all don't expect a phone call back with 7 days. My sons car has been with the dealership for 3 weeks since Christmas Day and we just got them to give us an answer after 50+ phone calls and maybe 3 return calls. Their service center is downright trash, his transmission went out 1 year and a month ago and we had the exact same experience then as we did this time. Now his transmission just went out again with less than 6000 miles placed on it and all kinds of other issues and the service center refuses to acknowledge any responsibility as does Hyundai. Not only will I never buy another Hyundai, I will never return to Ken Garff for anything else in my life especially service. I will also be sharing my experience with anyone and everyone that crosses my path when vehicles come up in the conversation. I have never dealt with a company that has had this bad of customer service or experience. read more

I came in on a Monday afternoon. I was greeted upon arrival and one of the workers helped me carry my baby's car seat and diaper bag into the customer lounge. Very kind of him. I was quoted 45 minutes for my oil change, tire rotation, and full inspection. They were right on time, and they charged me the expected amount. I am very pleased with my experience at this location and will be back! read more

Super disrespectful salesman wouldn't let my cousin leave the dealership after telling the sales rep named Pace several times that she was not interested, Pace the sales rep is very disrespectful !! read more

DONT GO TO THIS DEALERSHIP. I don't write reviews often but the service department are the most dishonest and disrespectful people. The manger I worked with was the most unprofessional person I've worked with. I believe his name was James possibly Jacob. He was accusing me of running out the door and saying I was arguing just to argue when there was a huge miscommunication on their end. I was unaware of extra charges that were not explained when I dropped off the car. I have a warranty and they wanted to charge me for even more. They were really trying to get their money somehow. I didn't feel heard at all with my concerns and there were screws that weren't put back in and felt that it was in spite of my dissatisfaction. read more

when i first came in they were nice i bought a car there because of the things i was promised. the second they got my money they didn't care about being kind or helpful. they lied to me about fixing stuff then called me to say they wouldn't do anything and the issues they said they fixed they did in fact not fix them. their detail clean is not even a detailed clean there was sticky stuff, a coin and a bunch of crumbs everywhere like they gave it a vacuum and that's it DO NOT BUY ANY CAR HERE THEY ARE SCAMMERS read more

I have never had such an easy car purchase as I did here. The salesman, Jimmy, was knowledgeable of the vehicles and could easily explain the differences between the different models. He was friendly (not car salesman fake friendly) and did not make me feel pressured to buy. The closer, Jason V, was SO helpful and got me a better interest rate than what I had already been approved for through the same bank I was pre approved from. After I had opted out of the anti theft protection, he ended up throwing it in for free, just to be nice. I will definitely recommend all of my friends and family to buy from here!!! read more

Do not trust these guys at all! They straight up lied to my face with a high-pressure upsell tactic. Attempted to charge me double what any other service center has quoted. Run far away fast! read more

We purchased a used car from Ken Garff Hyundai. They were terrible to work with. The day after we purchased, lost my job due to a medical condition. I tried to work with Ken Garff Hyundai to return my purchase. They were unwilling to do anything. I would give them a negative ten stars if it was possible. Don't use this company. read more

Great customer service by Alec although the end result of service was not what I was hoping for. My Oil light came on. I thought that's weird, and scary since I've only had the car for 8 months, and I had my oil changed not that long ago. I took my car to my mechanic. He took a look at it, and said that it's out of oil, and since it is still under warranty I should take my car to the dealer. (He was kind enough to call the dealer and talk to the service department to explain what was going on, and to let them know what he found when looking at my car) What he explained to me was he thought that they would probably have to put in a new engine. OH, and he put oil in my car so my engine would burn up! I had to take time off work to take my car in, but was able to be seen quickly. After a quick peruse of the situation they couldn't find anything wrong, and highly suggested that I do a oil consumption test. The oil consumption test consists of driving around for 1,000 miles, come back, have them test the oil level, top off the oil, record the amount of oil used, then come back in another 1,000 miles UNTIL I reach 4,000 miles. At that point they would be able to determine what is going on with my car and go from there. You don't need to make an appointment to have your 1,000 miles oil consumption recorded, However, you do need to make an appointment for the last of the 4,000 miles. They will get in touch with Hyundai directly, to see what is recommend as far as service to the oil consumption goes. My car was using ¾ a quart of oil every 1,000 miles. Which I was told would probably have a "fail" test, therefore, I would probably have to have a new engine. After the time consuming 4,000 mile test, and because I didn't want to leave my car while they contacted Hyundai, the service manager decided that my car didn't fit under the "fail" category. WHAT! Why is my car using so much oil for a car that has low mileage, and is still under warranty? There was no better answer than... "It didn't fit under the guidelines set by Hyundai." I was told to keep an eye on the oil consumption by checking it around every 1,300 miles or so, and to top off the oil until it needed to be changed under Hyundai's oil change recommendations. I couldn't believe it. So now I have my trip mileage set to warn me when I'm coming up upon the 1,300 miles mark to top off my oil! I do believe I bought a Lemmon. read more

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Solid explanations and was done on time. Service person named Justin was very helpful and easy to work with.

Bad experience. They sold me an EV without a cable to charge it. This was not revealed until after the purchase. When asked about it, Erin Cole just shrugged and said, "Some come with it and some don't." Basically, "Not my problem. Too bad, so sad." Note that the first time I had come to see it, they had it hooked up with one of their charging cables, cleverly hiding the fact that it doesn't come with one. The car doesn't work without a way to charge it. That's like selling someone a car but saying the key/fob are not included. "Some come with keys and some don't." A charging cable from a reputable company can cost over $1,000. Since the car costs nearly $2,000 extra with all their bogus fees, you would think a charging cable could be included in that. But no, instead of a charging cable, they charge you a shady $900 fee for some non-existent "anti-theft mechanism." Absolute B.S. Erin also told me on the phone she could give me a better price than what I saw online. When I got in, she proceeded to offer me a price that was around $800 more expensive than what I saw online. She also said she could give me a better deal on my trade-in than what was shown online. In-person she offered me $400 less than what was shown online. I was able to just get them to just give me the online price eventually. As if they weren't already charging me enough, they tried to tack on an extra $10 to the agreed upon purchase price when I went to sign the agreement. When I pointed this out, the salesperson rolled his eyes and said "It's just a ten dollar difference," as though I was being ridiculous and causing him so much extra work over such a measly amount. He was able to change the number in half a second and get it to the original price we agreed on. The staff at this facility were unfriendly and unhelpful. The whole experience proves why all car buying should be done entirely online without human interaction. Dealerships should not exist and salespeople are part of an obsolete profession. NEVER will a salesperson give you a better deal than what was calculated online. We just need places where we can do test drives and then order straight from the company. read more

I didn't end up buying anything this time, but the experience was good. Jose was pleasant and not at all pushy. He went through the Carfax with me and was up front about one car being a former rental and another had minor damage on the report which were deal breakers for me, but I'd go back if they get an interesting listing. read more

I dropped off my Hyundai car (that I bought from them) for an oil change. I asked for an Uber back to my house. They said they do not offer that service. I also have a Toyota and take it to Karl Malone Toyota for oil changes. They give me Ubers and have Ubers pick me up when the oil change is done. Maintenance prices are also way more expensive here than other places. read more

I test drove a used car they had on the lot and decided I wanted it but had to sell my truck before I committed to the purchase. Jay the sales rep was being very helpful and said I'd be able to put a down payment of $1000 to reserve it (non refundable) which is a common practice in dealerships. I said yes, thinking it wouldn't be a problem. Freddy the sales manager then came along and was questioning me about when I'd be selling the truck and was being very abrasive, basically saying many people are going to be interested in this car and if i couldn't sell my truck the next day id be shit out of luck. Making reservations doesn't happen here, and Freddy the sales manager is completely out of touch on how to work with potential clients and how to talk to people to make them feel welcome read more

I recommend you read the full review but if you don't want to read it all here is the summary. This dealership told me 4 times that they put new tires on the used car I bought from them. Once on Saturday when I initially looked at the car, twice on Monday when I test drove the car / bought the car, and once again on Wednesday after they did some repairs to the car. Later I found out the tires were not new. In fact a new tire is 11/32 and my tires were between 2/32 and 3/32. I had only had my new car for a week at that point. The full review is in the pictures below. The pictures would not post in the correct order so I left page numbers on the top of every picture. read more

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Scheduled a recall on the vehicle. When we showed up for our appointment they said they'd have to order the part. They don't know how to order the part when you make the appointment. I asked for the service manager to call me today. He didn't. They don't care! I would like a refund for my prepaid packages so I can't take my business somewhere else. read more

Fred in Sales was AMAZING to work with and great. Every time I've tried to contact the service department it has been impossible to get through or get anyone to return a phone call. When I've actually been in the service department they have been responsive. Not sure if there is an issue with their IT systems, but have left numerous messages over several days and weeks and no return calls. It shouldn't be this difficult to communicate with a 'service' department. Jensyn who answers the phones has been very patient and lovely! read more

it's been nothing but a headache getting our car fixed here. We were told a week to fix it now we're on week three! The most frustrating part is that they are never the ones calling to give us update as to why the repair is delayed or isn't completed we have to call every time. Very disappointed and we're still waiting on our car. read more

I had a fantastic experience. I did a lot of communication beforehand via text. Erin was very personable and really listened to any concerns brought up. Jenna who did our finances was also amazing. I totally recommend them and feel I was well informed so I can make good decisions. read more

This is the worst place to buy a car. They sold me one without a warranty that got a check engine light less than a week later. They wouldn't fix it for free, even though I had barely bought the car. They are also very unprofessional. They called to ask if I wanted my plates mailed out or if I wanted to pick them up. I told them to mail them out. They never made it out. I called several times, and then went in. They had no record of having sent out plates, and didn't have the plates. I would definitely not recommend them. read more

We scheduled an appointment for 11 for an oil change. I'm still waiting 2 hours later. For an oil change with an appointment. I could've pulled into jiffy lube with no appointment & been done in 20 minutes read more

I can see why Ken Garff doesn't have good ratings. My sales person, Andrew Carter, was a good standup guy. No hassles or back and forth--not that any dealership is doing any negotiating anyway. I ordered the car from them because the local dealership in Reno didn't have any inventory and wanted a hefty market adjustment. All went smoothly and Andrew kept me in the loop as to when the car would be available and when it arrived. The car was shipped via transport truck. When I received it, the vehicle was dirty--no surprise after being on a carrier and bad weather in transit. A day after receiving the vehicle I decided to wash of the dirt and muck. To my surprise, there were scratches in the clear coat, not deep scratches but ones that are caused by someone using a rough rag or dirty rag while washing and or drying the vehicle. I would understand if it was just on the front of the car, but it was all over the car, including the roof of the vehicle. I notified Andrew right away. His mgmt told him for me to have it detailed to remove the scratches. I did that and the scratches are better, but still visible. The detailer said he could have got more aggressive but didn't want to use to rough a compound and work through the clear coat. I notified Andrew and his mgmt said, I could try another detailer or they could buy the car back at used car prices. The car only has ~170 miles (I seen "new" cars from dealerships with more miles) and told them right away and the mgmt has the gall to offer a used car price for a brand new car. After I said no to that offer that I expected an even swap, they took it completely off the table and said I had to go to another detailer (which they would pay for again) and I would have to live with whatever happened with the other detailer. Obviously, mgmt doesn't care about its clients and making things right. At this point, Ken Garff is not a dealership I would recommend to anyone as mgmt does not care to make things right. Look for your Hyundai elsewhere. read more

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We purchased our 2024 Hyundai last August and paid over $2000 for an extended warranty. We have called almost a dozen times now to get a copy of our contract and we keep getting transferred to different departments to no avail. Either the phone rings and rings and you never get anyone or we get promises they will send it but never do. No follow through and terrible customer service. read more

I would not recommend taking your vehicle to this location to be serviced. My 2019 Hyundai Kona was having issues so I brought it in to this location to take a look at it. The communication at first was wonderful. Everyone was very nice and did their best to get to the bottom of the situation. I was told that they had found the issue and fixed it. A couple weeks later my car broke down due to the same issue. I brought it back in and automatically my experience was different. I dropped off my car and had not heard anything back for an uncomfortable amount of time. I tried calling the service department for updates, but each time I called I was either sent to voicemail or sent to the sales department. Finally, after a while a recived my car back and was told the issue was fixed. A few weeks later my car broke down again for the same issue. Again - I was waiting for an update and nobody took my calls. Finally, I had to have my husband go to the location in person to get some answers. We were told that we needed a brand new engine. We waited weeks on weeks to get an update on the engine. again, no one answered our calls and it felt like we were being put on the backburner. They were aware that we were moving out of state and told us that we would be a priority - however, a day before I moved I had to go in person to see if the car was ready since no one was reaching out to me. I explained my frustration to one of the employees to which he did everything he could to help solve the problem. He let me know that I could email the service manager to help resolve the issue. I emailed the manager two weeks ago and to no surprise have heard nothing back. I really wanted to like this place and make it my main service provider; however, after this experience I will never be going back and warn everyone I talk to about it and let them know to not step foot there. read more

I love my Palisade. However, the service at this location is garbage. Every time I come back hoping for a better experience and am less and less impressed. On the last visit, I had to leave the dealership with a squeaky ac blower. I had the service adviser put his hand in there, and he felt the leaf in it. He said it happens when techs pull the air filter out; that leaves can fall in there, thus causing the squeak when the blower runs. Said next time I come in, they will take it apart at no charge. I just had to email him, and he will help me get an appointment. And I have, only to be ignored. Now it's time to schedule for a 30k and to check the ac blower, and I keep getting passed around. I asked to speak with the service rep that helped me and kept getting told that he was unavailable. Again I love the palisade, just not this location. Here's to hoping read more

Ii have been to Ken Garff Hyundai 3 times one time to get my trunk open because it was locked. The gentleman who I wish I would of got his name was so kind and helped me and I was on my way with out a charge. This month I had a problem and went in to diagnose a problem. Jacob Skuba made me an appointment and pumped up my tires. Gave me some great tips on what was going on with my engine light and leaky oil. I went in again later for a second diagnosis. Larry Mitchel a good friend that used to work there was kind enough to give me his opinion. They are a busy office. Thanks again for all your help and support. read more

Terrible. When we were looking for a new vehicle we came to this dealership. The sales associate acted like he didn't even have the time to answer questions or help us in any way. We ended up purchasing our new Elantra at another location. The other dealer was quite a bit farther away so this location being close to me I thought I'd take it in for service here. Even the service was terrible, and took twice as long as they said it would. Need service? Check out the Hyundai dealer in Murray. They are friendly, quick and even have a complimentaryLyft ride home so I do t have to sit and wait. read more

Stopped in to have a few repairs done on a couple things that failed while making our cross country move. I think they (Dominick)did a great job at explaining what repairs were needed and the costs involved. They were honest when offering products and services. They offer a great deal: 3 oil changes, car washes tire rotations for 99.00. They have a nice customer lobby waiting area stocked with donuts, popcorn, coffee, water and tea. It is much appreciated. They even ordered us a uber to get home and back because they rather not have us wait in the lobby as repairs were taking a bit longer than quoted. That was a very nice customer service gesture because we had other errands we needed to complete before going back to work on Monday. They did Lose a star for Trying to up-sell services at the end that can wait and we had an appointment yet it took significantly longer than advised. Overall very pleased with our service and will come back for future repairs and Maintenance. read more

We bought a 2017 Hyundai from them. One month later, without having driven it anywhere other than home, another Hyundai dealership said it needed front brakes and an oil pressure switch to address a leak. The salesman Greg kept saying, "We did an inspection and fixed a lot. You bought a used car." That was his only response. When I spoke with the financial representative Carlos, he said, "Don't mark my words, but those things should be fixed for free. But you should check with the warranty company." When we called to verify that these services were going to be free since their thorough inspection didn't catch it the first time, the salesman Greg again didn't give me a straight answer - just said, "You talked to Carlos, so......" He is the total cliche of a car salesman. We just wanted them to do the right thing and fix what was wrong with the car when they sold it to us. They didn't. Do not buy a car here. read more

If you want to deal with an absolute uneducated dingbat come here. They will overcharge you say your insurance won't cover it and take weeks for a simple headlight change. 111100000000/10 would not recommend read more

Booked my appointment online and oil change, tire rotation and multi point inspection took less then an hour! Ryan in service helped me out and was very nice and knowledgeable. He explained everything for my next service it was very smooth, great service! read more

I can't stand how much they sink into advertising and then when you work with them, there is zero execution . Buying a used car here was almost impossible to find a sales rep and then it took them hours when I had had cash ready to go decision made in 5 minutes. The car broke down immediately after which is not necessarily their fault but getting them to look at it was so difficult. You simply cannot make a phone call to this place and get anyone to help you. Everyone who answered will just put you back into the phone system queue. I have tried so many times. I dropped my car off for service another time. Told them where it was parked right outside the garage. They never followed through and grabbed it and I can never get them on the phone so it sat there for days. I just hate this place and their poor service. I used to really like Hyundai, but I just don't wanna buy a Hyundai because this place is so bad. read more

I brought my '22 Tucson hybrid in for an oil change. It has been 8000 miles since my last one so it was due to be covered under Hyundai service. When I scheduled the appointment online it said the estimate was $34.95, I was charged $67.50. They said it's because the oil the car takes is synthetic and the estimate is for conventional. If I enter the year, make, and model of my car on your website then it should give me an accurate estimate using the materials for the type of oil to be used. And the oil change should be covered under Hyundai service but the techs tell me they put the mileage into the computer and it tells them service isn't due for another 2k miles. That's a BS tool because it's not based on the last covered oil change at all it's based on total car mileage, can you find a more inaccurate way to do it? Just because I don't have 30k miles doesn't mean it isn't covered based on miles since last oil change. My daughter dropped the car off and was told that it would be washed, when we picked it up it wasn't washed and they told me it was because a box wasn't checked by her. She said they didn't tell her to check a box they said it was included. They ended up washing it but it wasnt worth the free wash at all, i still need to take it somewhere (yes it was dusty and dirty but it looks like a hose was just sprayed in the general direction of the car). I chose this dealership because it was on our roadtrip route. I wish I would have picked one in either MT, AZ, or NV instead of here. read more

DO NOT USE THIS SERVICE DEPARTMENT!!!! We have had two horrible and unexcusable instances with this service department. And we only have 3500 miles on the car. The first was a recalibration of the sensors after we got the windshield replaced (at safelite). Lesson learned was get a quote and shop around, even though they have a promise posted in the shop they would give a quote beforehand. The second instance- the car had an issue with the gas covering. Under warranty, and ordered over a month ago. We arrived today to get that fixed, and they don't have the part. Even though they ordered it a month ago, they didn't make sure that it was painted and ready to install on an appointment that was made 2 weeks ago. We traveled over an hour and past 2 other Hyundai dealers to purchase from this Ken Garff. The sales department was great to work with, but their service department will cost them future sales. read more

No one answers the phone and they don't return calls. When you're calling about needing service and you don't get any right away...what can you do but give a bad rating. You asked for it Ken Garff! All your ads about "hearing" doesn't seem to be applied. No one heard me and no one is listening or responding! read more