Heidi L.

UPDATE: Got real tow hitch and electrical harness installed. Got Honda-requisite-for-towing transmission cooler installed. Around $2000. As expected (after the "tow hitch" turned out to be a receiver for loads.) BUT WAIT THERE'S MORE ....... Turns out spark plugs and timing belt are overdue for replacement. Around another $2000. See previous update. Apparently --per Wisconsin state laws governing used vehicles -- this would not have happened in Wisconsin. Purchase your used vehicle IN WISCONSIN, not in Illinois.

Elizabeth M.

I walked in yesterday, hoping to test drive the 2022 white Toyota Camry SE price $26,998 at 22,500 miles. .. I didn't make an appointment , hoping that it was going to be fine ..a friendly man named Malcolm help me out.. he was able to take me since his customer was almost 30 minutes late. I literally I had only had one hour because I was wasting time at Toyota prior. I had an appointment to go to, but I figured I'd stop in and just see what happens ..He help me to test drive the car and I came back, wanting to buy it. But I had to go to a different appointment, but I asked if he could hold it, but I will be back to do the paperwork and he said it was fine. He did give me a phone call once he was done with his customer and we did most of the work through the phone and I came back to pick up the car later. It was a less stressful experience and I appreciate that he explained all the options I had when it came down to financing. He was patient with me and we got through the application ..I picked up the car, Bernadette was very friendly and helpful as well. I really like this location and I highly recommend it, this is the best that I have dealt with! I drove out of there very happy that I got a good deal on this car and they don't charge many fees, just title and tax. I will be coming back here and recommending my friends! The car is in great condition and I'm very happy with it.. it's only been 1 day since I have been driving it, but it drives really well and I like how it picks up speed ! it has been 13 years since I bought a car and I feel better about this deal at Carmax, and just the experience of finally getting a car, and they do the paperwork on the computer to save time but explain everything to you and they email you the documents and print them out as well ! Is it a good feeling when you walk up to your car that you just bought and drive it out of the garage ! I do recommend Carmax when it comes to buying or selling. They go through all these inspections, etc., and they are backed up with a 10 day return policy and 4000 miles or two months if anything goes wrong with it etc.... very happy with my experience yesterday and Bernadette waited till I pulled out to wave me goodbye. That was very nice to drive off that way. I can tell you I've never experienced car buying like that although I did buy a car from Carmax years ago, and I didn't experience that and I bought a car from Toyota and still didn't experience that! They put a nice bow on your car. They don't just pull up the car and tell you thanks no they lead you to the garage and you walk up to your car with the bow on it.. and they wait till you pull out to wave goodbye to you ! It is one of the biggest locations and it's pretty huge there ! The process is quick and easy! Toyota would just have you sitting and waiting and give you a bullshit finance agreement.. so come here to Carmax !

If I could give above 5 stars, I would! I went in with the intention of just browsing to see what I liked, and ended up finding a car that is perfect for me. I had help from the wonderful Emily Smith. She was very honest and open about asking what I had in mind/what I wanted in my car and leading me in a direction that had everything I wanted. She was very patient, kind, helpful, and made me very comfortable. She didn't try to persuade me or push me in a certain direction, rather the opposite of making sure she did everything in her power to make me happy and find what I was looking for. I had such a fantastic experience here and would absolutely recommend CarMax to anyone (ask for Emily Smith she will find you your car!!)

John B.

One eight hundred Karz with class. One eight hundred Karz with class. Select your carmax car today. And there is no better place to do so than CARMAX in Tinley Park. I had a particular car in mind. A 2016 Genesis Sedan with features like lane keep assist, adaptive cruise, auto lights, AWD, lexicon audio, 23 way adjustable leather seating, wood trim throughout, panoramic glass roof, remote start, remote diagnostics, Stolen vehicle recovery. and not a bunch of miles. Lots of attention to detail. When you remote start the car you also set the climate control to the temperature you want. As you approach the car the mirrors extend and the Genesis logo is projected on the ground illuminating entry. The seat is and steering wheel are out of the way when you sit. Press the start button and the mirrors, steering and seat put you in position to command the vehicle. You will find the driving experience is silent and even self drive if you like. I had to have this car so... After a couple of weeks I found one in Tinley Park and headed there ASAP because I had delayed pulling the trigger before and lost. I had to wait about 30 minutes for a rep, then Basil showed up and I indicated I wanted to move quickly. Basil turned into a super efficient sales person. In no time he had the car up for me and I test drove just in the parking lot. Too many features to test and CARMAX has a 7 day return policy and this was the exact car I wanted. So trigger pulled, wrote a check and accepted the no pressure offer of an additional $1300 for the CARMAX warranty which has a great reputation. Basil had the car prepped while I finished up at the biz office. I got my bill if sale, Illinois registration and new plates on the spot. Basil invited me out to take possession of the car which was parked nose pointed out , plates on, with a red ribbon on it. I stood beside the car for a picture and was gone. Total transaction time including the wait about 75 minutes. I really enjoyed the experience and don't feel I was ripped off. The car runs like a dream. People on the street ask me what it is thinking it might be a Bentley or a Austin Martin. They are shocked to find a car with such a very level of fit and finish is made by Hyundai. Genesis is Hyundai's luxury division and let me tell you this car is all about luxury. Comparable to a 5 series BMW, or a Lexus GS, or a Mercedes E class the Genesis loaded is $53k. The Mercedes E Class at $53k doesn't even have leather seats. My example had 28,000 miles and was $26,000. I recommend CARMAX to anyone of course. But CARMAX is at its best when you know exactly what you want. Ask for Basil, he's the best.