Cancel

    Open app

    Search

    CarMax

    2.6 (51 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    CarMax Photos

    You might also consider

    Recommended Reviews - CarMax

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Bye car!
    Michelle N.

    I had a 2013 Ford Explorer that I was making payments on "long story". I decided to stop in for a quote to sell it to see how close I could get to paying the loan off. I walked in, without an appointment, not realizing how busy they would be. Their appointment board was full but they told me not to worry and they would get me in as soon as they could. They took my name and number and we walked around the car lot while we waited. We ended up waiting approximately 30 minutes which wasn't bad at all. Jay got a bit of information from me and said it would take approximately another 30 minutes for the appraisal to be completed. Once completed we sat back at the desk and it took only a minute to go over the paperwork. I was not getting my hopes up but was extremely excited when their offer exceeded the amount I needed to be free and clear from the car. The offer is good for seven days if you'd like to shop around but I immediately accepted and was sent back to the paperwork area where they cut a check and sent me on my way.

    Thanks Chaz GREAT CAR FOR A GREAT PRICE!
    Danielle F.

    They did the right thing today by ordering a new brake sensor for my car that I just bought from her less than a month ago! Way to go Carmax! Thanks! The lady working at the customer service area was not very polite when I dealt with her yet every one else that I spoke to was A-OK! Great service apart from her - she had an attitude when I couldn't get the email to go through that was representing my purchase of the manual that was supposed to have initially came with my car yet I had to buy mine from eBay and wait 3 1/2 weeks to get it after buying the car. Then get reimbursed. Otherwise so far it's been a nice car buying experience.

    Donna J.

    I was unexpectedly in the market for a car. Several family members and friends had purchased vehicles through CarMax, so I went there to begin my search. I worked with Steve McKee and Kristin Huff. I'd highly recommend buying through CarMax. The no pressure, no price haggling experience was great! I was able to test drive until I found "the one" and never felt rushed to decide (I made 2 trips before I picked a car). I'd recommend this location, along with both Steve and Kristin. They were both professional, knowledgeable, and friendly!

    Scratches to my trunk lid from CarMax service..
    Paris M.

    My CarMax story... I purchased a 2013 Chrysler 200 from CarMax Cincinnati back in September. Upon purchasing this car, I found the Check TPMS system message on. I called CarMax Dayton to get the issue addressed since I live closer to that facility. Ashley was nice on the phone, and in person, but it's not a genuine personality. I took the car in, and she said "Oh it should be a minor fix." Well, about an hour later, their tech came back with "We will need to refer you to a dealer. There's an issue with a wiring harness." So, CarMax referred me to Dave Dennis (I will review them separately). Dave Dennis said that the Wireless Control Module failed on the vehicle, and that they had to order it and replace it. They had the vehicle for a little over a week. Got the vehicle back and within a day, same message came back. Called CarMax, they asked if I called Dave Dennis, I advised I did not. They set me up with an appointment to go up and do a diagnostic. Went up there, spent 2 hours in their waiting room and they came back with another WCM failure. They ordered a replacement, and advised they would have CarMax call me when it came in. A week went by and no call. Called CarMax, they called Dave Dennis. Found out that the service advisor at their dealership forgot to call me. So we set up and appointment to swap the module our. Got the car back and the TPMS error came back within 3 hours of picking it up. Made arrangements to drop it back off with DD. Well, another service person at CarMax by the name of Jessy decided for the company that they weren't going to do anymore repairs on the vehicle and left me standing at DD completely embarrassed and red faced. I called CarMax corporate and spoke with Chris in their executive team. Within a day they were falling all over themselves to apologize and put me in a loaner car of my choice. As I was dropping my vehicle off for the 4th time for the same issue, one of their sales guys backs into it, causing damage to the bumper. CarMax agrees to repair his damage. Fast forward 2 and a half weeks, I get a call saying the vehicle is ready. I go up there before they open to look at it, and I find a chrome piece on the bumper isn't repaired. They agree to repair that and tell me they will call me. A few days later I get a call that it's ready. I go up and pick the vehicle up. However, within an hour I notice that on the lid of the trunk there are deep scratches, two of them that go all the way down through the paint. I took it back up there, and Ashley with an attitude states that they were there and refuses to let me speak with a manager. So, now I am waiting on corporate again to find out if they will fix this issue. If not, I'm taking them to small claims court, calling the BBB and maybe any media outlet that will listen. Buyer Beware.

    This is my new car with Carmax

    See all

    5 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    10 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Melodee M.
    77
    144
    44

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony P.
    267
    91
    1

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Danielle F.
    142
    79
    1054

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Donna J.
    37
    27
    32

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Sue B.
    4
    44
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Less than 1hr! I've never been in and out of a dealership that fast before and got what I needed to do accomplished.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Easy, fast, and friendly service. It was refreshing to skip the haggling over price and warranty. I would definitely recommend them.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B M.
    20
    22
    0

    8 years ago

    Business owner information

    Photo of CarMax T.

    CarMax T.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amanda S.
    166
    21
    4

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    do not buy from here! they will rip you off! don't believe me see for yourself. don't say i didn't warn ya!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C L.
    0
    75
    23

    11 years ago

    Oooh. The cars need some detailing. Why would I pay the same for a car I can get dealer certified and clean?

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K W.
    0
    1
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Business owner information

    Photo of CarMax T.

    CarMax T.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Marci D.
    169
    3
    10

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    I'd recommend this location, along with both Steve and Kristin.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    White Allen Volkswagen - Zack Kirk takes time out for a quick photo.  The man was eating, and I hated to bother him, but it was for a good cause!

    White Allen Volkswagen

    (40 reviews)

    Scammers for sure. Didn't mention anything about a minimum of "2 hours per axle" until we showed up…read moreto pay. A 45 minute brake job made them $700. Rip off. And when I asked the employee why he's charging so much labor on a job that was that fast he said "well it's a delaership" in a smart a$$ tone. If you have a Vw or anything Volkswagen Auto Group avoid this service department. There are lots of foreign car workshops around to get better quotes from. Learn from my mistake . Lost a customer cuz the dude wanted to be a prick

    Earlier this week I had my Jetta in for a routine oil and filter change…read more All went well. It's an older Jetta and I'm fully aware it has some cosmetic issues and mechanical quirks. Before bringing it in I had zero oil leaks. Nothing. When the service was done I was told it has a "serious" vacuum pump oil leak. Which it did not have until bringing it in for service. I did not feel like paying $1,200 to have that repaired. As the car is running fine. Regardless of what they say. Today when pulling my Jetta out of my garage I see a small oil leak on the ground. I did not have an oil leak before this service. I'm not too pleased with the work that was done given that I did not walk in with oil leaking from my vehicle. Reading other reviews from the past few months here leads me to believe they are not caring as much as they used to about servicing vehicles. It would be nice if they could fix the leak I now have that I did not have before coming in. I too have had experiences with them giving me a laundry list to fix on one visit. Then the next visit they tell me everything is fine or don't say anything at all. My question is. If I fixed nothing from prior visits.... Where did the laundry list of issues go? Buyer beware.

    CarMax - usedcardealers - Updated June 2026

    Loading...
    Loading...
    Loading...