Scammers for sure. Didn't mention anything about a minimum of "2 hours per axle" until we showed up to pay. A 45 minute brake job made them $700. Rip off. And when I asked the employee why he's charging so much labor on a job that was that fast he said "well it's a delaership" in a smart a$$ tone. If you have a Vw or anything Volkswagen Auto Group avoid this service department. There are lots of foreign car workshops around to get better quotes from. Learn from my mistake . Lost a customer cuz the dude wanted to be a prick read more

Earlier this week I had my Jetta in for a routine oil and filter change. All went well. It's an older Jetta and I'm fully aware it has some cosmetic issues and mechanical quirks. Before bringing it in I had zero oil leaks. Nothing. When the service was done I was told it has a "serious" vacuum pump oil leak. Which it did not have until bringing it in for service. I did not feel like paying $1,200 to have that repaired. As the car is running fine. Regardless of what they say. Today when pulling my Jetta out of my garage I see a small oil leak on the ground. I did not have an oil leak before this service. I'm not too pleased with the work that was done given that I did not walk in with oil leaking from my vehicle. Reading other reviews from the past few months here leads me to believe they are not caring as much as they used to about servicing vehicles. It would be nice if they could fix the leak I now have that I did not have before coming in. I too have had experiences with them giving me a laundry list to fix on one visit. Then the next visit they tell me everything is fine or don't say anything at all. My question is. If I fixed nothing from prior visits.... Where did the laundry list of issues go? Buyer beware. read more

We had a great experience with Austin and Briston. Austin made sure we were satisfied with our purchase and went above and beyond. Briston was thorough and made sure we understood what we were signing. Would come back for our next car. Thank you! read more

I have been coming to this dealership since February 2022 and have always had a great experience with Zach in service and Kenny (the driver). However, my experience on December 30th was absolutely unacceptable and frankly, alarming. I dropped my car off at 10:15 AM as a "waiter" appointment. By 3:30 PM, I hadn't heard a word. Thanks to the VW Car-Net app, I could see that my car hadn't been moved, started, or even opened for over five hours. When I called to check in, the desk tech, Ursa, was dismissive and gave vague excuses about "diagnostics taking time," despite the app proving the car hadn't even entered the garage. The situation turned from poor service to a total nightmare during pickup: The Billing Issue: They tried to force me to prepay for a part (thorax airbag) that wasn't even on my car yet. I offered to pay for the work completed that day, but I was told "that's not how it works." Holding My Keys Hostage: When I refused to pay for future services, Ursa refused to return my keys. I had to threaten to call the police and report my car as stolen just to get my own property back. Dishonesty: Ursa claimed he didn't have the manager's (Zach's) phone number, then proceeded to call him on a cell phone two seconds later. Harassment: Throughout the interaction, Ursa was taunting me and making smartass remarks. It was incredibly disrespectful, especially considering I needed my vehicle for my anniversary the next day. Zach eventually stepped in and fixed the bill, but the fact that a customer has to threaten police involvement to get their keys back from a dealership is insane. If you go here, ask for Zach--but stay far away from Ursa. He has no business being in customer service. read more

I want to do a nice, positive review for White Allen mainly because of two gentlemen who have been very good to me and my family as customers. Jim Howell, who works in the Audi Abteilung, and Zach Kirk, who works in the service department. Jim has sold us 6 Volkswagens, and I hope he will still be there to sell us more in the future. The service department is headed by a young man named Zach Kirk. The very day I met this young man, something stood out about him. He cares about customers. He respects people and treats them right. That is something that is becoming more and more rare these days. It is refreshing to see Zach and have small talk when I come in to get my car washed. I think this kid is going to make it big one of these days. Not only Zach, but the entire service department at Volkswagen is respectful and helpful. I hope that you guys were able to read this review and that it will inspire you to continue giving us your best. read more

White Allen Volkswagen - Zack Kirk takes time out for a quick photo. The man was eating, and I hated to bother him, but it was for a good cause! - Auto Repair Near Me - Dayton, Ohio

amazing customer experience Kenny was very helpful and kind. I will definitely be returning!

worst dealer I have ever seen. I am not sure if they are lazy or just think I am a stupid female. my car runs out of coolant every few months. Bought it brand new from them, this started happening after 6 months. I have taken it in multiple times and they are saying they did a pressure test and it has no leaks. told me that is just what Volkswagens do and excessive outside temperatures. Guess what.... it happened again this morning and I was late to work because I had to find a ride. Please do not buy a Volkswagen especially from them. You will regret your decision read more

For a dealership, I was terribly disappointed. A week ago I called to make an appointment for a diagnostic of my car to diagnose a few things, and brought it in on a Friday morning and was told it would be done by the afternoon. I called for an update Friday afternoon and they said the worker assigned to it was out and it wouldn't be done until Monday. Monday I arrived to pick it up and waited an extra 45 min for them to "pull it around" because the person I spoke with that morning who assured me it would be ready did not tell them I was coming to get it. The diagnostic gave a perfect report for everything except the one issue I told them about before I even brought it in. This week I returned to have an alignment done and when I went to check out, they informed me that actually the rear tires needed replacing soon, among a few other issues (none of which showed up on the diagnostic a week before). When asked about the discrepancies between the last week's report and this, all they could say was that an old timey mechanic checked my car today, and that a different person (worker Chad) must have "read the readings wrong" last week. I told them it seems like the diagnostic last week was simply a waste of $180 and asked how I will know if there was anything else that they missed. They couldn't answer and said they'd go talk to the mechanic about it, then disappeared and the guy checked me out offered a measly $25 store credit (which couldn't be applied to this service). Would not trust them to diagnose your car, much less do anything else. read more

Been waiting nearly 2 1/2 hours for an OIL change. One excuse given was: people were on their breaks. When I called in, there were dozens of available time slots after my appointment. There were also no other customers waiting. Additionally, this was NOT a cheap oil change. Avoid at all costs!!! read more

Went in and asked about a car that their website said they had five.... But they said they weren't able to show us any because they had none on the lot. As we were driving away, we saw two...(again, five advertised). We just wanted to see it and were willing to wait. But guessing they didn't want to sell to us because not so much as a car or offer to take our info down to let us know when one becomes available. read more

White Allen Volkswagen - Online said five but when we went there, they said they had none. But we saw two out the window... - Auto Repair Near Me - Dayton, Ohio

Thanks to "Captain Kirk" Zach Kirk for the speedy and timely fix on my rear view mirror. Great customer service! If you need anything, ask for Zach!! Racquel H read more

Wonderful VW service center. Large, clean facilities, quick service, very friendly staff and service technicians. I had my Atlas recently seen for 120k service and waited in the lounge. Staff were welcoming and offered refreshments while I waited. Jesse, the service advisor, was very helpful and knowledgeable. He offered additional assistance checking my vehicle records and small issues with my app connection. Highly recommend White Allen VW service. read more

Currently in the process of trying to get my car back from the service team. On Sunday the sidewall of the right rear tire blew out while stopped at a stoplight in Dayton near the UD arena. The car is leased with only 3737 miles. There is no scuff marks on the sidewall or rims. There is no indication of an external puncture. I had been driving it for approximately 2miles that trip prior to the sidewall tearing. When contacting service I was immediately informed that I must have damaged the tire as it was very rare that tires had any manufacturing defects. Mind you this is before they have seen the car or even heard the circumstances, i had simply called to see if they had tires in stock and could replace the tire on a leased vehicle. I also checked with Grismer Tires which was closer and they could get the tire that afternoon. The quote from Grismer was approximately $100 less ($420). Grismer suggested I contact the dealer for 2 reasons, (1)they are not a Pirelli dealer (2)it sounds like there is a case to be made to file a factory defect warranty claim. White Allen VW informed that they were not a Pirelli dealer either and I would have to contact Pirelli to file any claims. When I contacted Pirelli they informed me that all VW dealers are authorized Pirelli dealers and the individual at Pirelli was willing to explain to the service manager how to file the claim on DealerTire portal. When I contacted White Allen arrive they then informed me that it was a parts department issue. When I spoke to parts I was again informed that they only sold parts and that parts supplied with the vehicle were not covered by any warranties. I was sent back to a different service technician who informed me that I should have purchased the extended warranty and then they would have covered it or filed a factory defect claim. When I asked to see the wording on that warranty it clearly indicates that this conduction would not be covered by that warranty as I am unable to demonstrate an external failure condition. I was told that they would submit pictures to the dealer portal for an expedited review. I received an email stating that it would require "manufacture pre-authorization ", which the service technician informed me was a denied claim. When I contacted Pirelli (who now knew of my case), they informed me they would never review or make a decision based on pictures that was not their process. Again they offered to explain to the White Allen service manager how to properly file a warranty claim. I am now told that they will remove the tire and follow the proper process to file a claim but they would not release my car until they received payment from Pirelli. 2 days I have been dealing with this issue on a car with less than 4000 miles. When I called to check on the status they informed me that they checked the tire pressure and feel that might be the issue as the other rear tire inflated above the recommended limit but under the upper limit. The technician informed me that it was standard practice to check the tires in new cars prior to delivering them to a customer and it seems like they overinflated the tires. I have not received any TPM indications of over inflation or underinflation. Again the car is new with less than 4000miles. why is it so difficult to get the service treatment that you are promised when buying a new car?!?!? read more

White Allen Volkswagen - Auto Repair Near Me - Dayton, Ohio

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We really appreciated the no pressure sales approach. Isaiah our salesman was friendly and easy to work with. Rob in financing explained everything and was a pleasure. I would recommend to my family and friends. read more

Oil change took way too long. Waited 2 hours and 20 minutes for just an oil change. I've recently moved to the area and my last dealership out of TN only took 45 minutes at most, so was expecting the same, but after an hour+ had passed I asked the customer service tech, that took me in, how long it usually takes and he said 1hr-1&1/2hrs, which in my opinion is way too long for just an oil change that shouldn't take but 30mins at most. I unfortunately will never do a walk-in oil change here again. Other than the long wait, the service techs/staff were really nice and helpful. Just wish it hadn't taken so long. Also, full synthetic oil change cost $120 (kind of pricey for an oil change!!!!!) If you plan to drop-off/pick-up I'm sure you will have a much better experience. read more

I have been buying cars from Stan McKnight for over ten years. wouldn't go To anyone else. He's the best.

I 100% recommend White Allen Volkswagen. I just recently purchased my first vehicle and Bill answered all of my questions I had. Definitely will be using them in the future read more

Took a vehicle in for Service. Jesse the advisor was great and took care of everything fast.

terrible experience! I bought my 2024 Honda Pilot in Oct and signed all paper work on Oct 23rd. my husband went the next day to sign paper work and they sent him home with new paperwork for me to fill out and send back via ups. the Credit union adived me on Dec 2nd that the contract was expired . the credit union tried to reach out on Oct 31, Nov 2nd and Nov 6th to gather missing documents and missing signatures. during this time that had passed I never heard from the dealership. I had the car for almost two months at this point. Spoke to the General manager to figure out what was going on prior to knowing all the information I gathered from the credit union and he just said we just need some signatures and itll be completed. once I found out that the dealership LET the contract expire, I decided to give them a final chance to make this deal right and win my business. The General Manager (Jason) in Centerville, OH advised he would only take $500 off the car and proceed to blame me for the whole process! At that point I knew I no longer had ANY trust in this dealership and did not feel comfortable moving forward with them. I returned the car I absolutely loved on Dec 6th And made them pick it up. On top of this, they TOOK my trade in and had already sold it. so this dealership already got their commission off my purchase and sell of my trade in they suck, extremely unprofessional, Rude, dishonest and messy! The credit union rep will also be dropping them because they decided to play with the banks money and that's exactly what they get! never buy from there! Ever. read more

Beware that this dealership, and I assume any owned by White Allen run a mandatory add-on scam. When you purchase a car here, you are required to purchase a "pulse light". This is a blinking light add-on that this dealership puts on every car once it is delivered to the dealership that blinks when you press your brakes. It is not an option, and is a required purchase for $350. This same blinker light can be purchased on eBay or Amazon for $20-$30 and installed by any novice in minutes. It is installed when the cars arrive so that they can tell you that it's already installed. Furthermore, they also require you to purchase a $600 mandatory car wax for the interior and exterior that they also do when new cars are delivered. This allows them to not offer it as an option, but to require that you pay for it since they already applied the "protectant". They also give you a small kit of the same brand to take home with you. Cars can be waxed and cleaned for $100 or less, but this dealership requires it upon the purchase of the vehicle. They claimed that their prices are lower, and used that rhetoric to justify the mandatory $350 blinking light and $600 wax purchase. This simply isn't true. Most dealerships do not have hidden costs like this that require you to purchase things that the dealership adds on that you don't want. The same car, but in a slightly different color with exactly the same specs and trim was not only $400 cheaper, but did not have mandatory dealership add-on costs. With all that being said, if you for some reason decide to purchase a car here, ask for Stan. He made the experience better than it should have been. read more

I usually come here for service on my Jetta. Staff members are very kind and helpful, and repairs are done right the first time.

About 2 years ago my husband and I came up to this dealership to get my Volkswagen Beetle and I was absolutely impressed by the friendliness of the employees there. They went absolutely above and beyond what I expected and there aren't words to convey my gratitude. I wish they were nearer to me so I could get my regular maintenance done with them! I would definitely recommend!! read more

White Allen Volkswagen - Auto Repair Near Me - Dayton, Ohio

Our battery went dead in our '18 Atlas SE V6 4motion. Called around and found it would need a technician given the car's electronics. My mechanic was booked a week out so I took the VW dealership and figured have tires rotated while there. I just looked over the tires and noticed THEY DIDN'T ROTATE THE TIRES! I can understand changing $260 for a battery, but the bill was for $515. Supposedly, I paid $36 for tire rotation but they obviously never moved the rear passenger tire which is different than the others from being replaced and plugged fairly recently. I bought my Atlas from Kings for a reason, but I figured White Allen could manage a simple battery and tire rotation. They are frauds and liars, as far as I am concerned!!!! If we didn't live so far from Kings VW where we purchased the Atlas we would have gone there where they treated us way better than anytime we have been to White Allen. read more

I just leased a 2017 Jetta S from White Allen VW. I had been looking for something for a few months since my GMC Envoy quit on me after paying off the loan. I had been to Kia of Dayton & was treated like a second class citizen. I had made an appointment with Ernie but talked to Jamie on the phone about the lease. He answered all my questions. When I came in Ernie was very kind, Jamie was kind everyone was very kind. I read other reviews on here I've only had my car for a day so I haven't had any service issues yet. I can't comment on that, but the sales department I was blown away by. read more

I have never dreaded dealing with a business more than I do Volkswagen. I have never ever had a positive experience here. I always leave with more issues than I started with and customer service is awful. They constantly try to sell expensive unnecessary services and then again, cause more problems than they fix. I got a call at 1:30 that my service was finished and my car was done and when I arrived at 2:30, I still had to wait over 1.5 hours for my car to be "washed". I strongly do NOT recommend doing any business here. read more

General Manager Jamie reached out to my husband about the customer service issue described below, after I'd posted this review. The dealership made the situation right in taking care of the cost of the required repairs made by the other shop. Although we did not receive an apology for how the issue was first addressed or a refund for the initial charge of bringing my Jetta to White Allen for the original assessment of the issue, we do appreciate that the dealership covered the financial burden. There were mentions of "whether it's our fault or yours" which left a bad taste in our mouths because it could in no way have been our fault. We have had great experiences with the VW service department in the past, but this incident was an overall stressful and negative one. Again though, we are satisfied with the resolution and relieved that we were not expected to cover the cost of the repairs caused by the mistake. A couple weeks ago, I took my Volkswagen Jetta to VW White Allen for emissions modification work (part of the VW emissions recall). After picking it up, within the week, the air conditioning (which had been working perfectly) stopped working and started blowing warm air. Due to the timing, I was convinced this could not be a coincidence. I took my Jetta back to the VW White Allen and explained the issue with the air conditioning and asked several times if this could have anything to do with the service we'd just had. The dealership took a look and explained that the compressor needed replaced and quoted us for over $2K to fix the issue. They claimed that our recent service could not have resulted in the problem. Due to the high cost of the estimate and my continued suspicion that something during the emissions modification work likely caused the AC malfunction, I took my car to a different shop for a second opinion. The other shop found a red shop towel wrapped and tangled around one of the compressor fans, which would have caused the overheating and internal breakdowns which resulted in breaking the compressor, condenser, and other impacted parts, leading to the AC failure. The shop took photos so we could explain the situation to VW White Allen and provide them with evidence of their negligence. VW White Allen is the only shop that has ever touched my Jetta (until taking it to get this second opinion), so it is impossible anyone other than the VW White Allen service department is responsible for dropping the shop rag into the front end where it tangled itself around the aforementioned fans. My husband explained this to the service manager, and they basically said that their service technicians said they never dropped in a rag, despite the fact that we have photo evidence. (Edit: as mentioned above, after this, I wrote this amended review and then the GM called my husband to say they would take care of the cost of repairs, although the tone of the conversation was not apologetic. While we are grateful that we did not have to pay for the issue, we will likely not bring the Jetta back for service.) read more

Everyone I interacted with, from the sales person to the sales manager, to the finance manager, to the vehicle prep person was reasonable, pleasant, and dare I say...friendly!? Great experience all around. I would award 5 stars, but for a couple of rather long wait times to actually complete various stages of the transaction. read more

Brian. That is all. If anybody wants to learn customer service, try to keep up with this crazy-amazing guy. Good luck with that! Oh, and bring some roller skates because this guy ain't playin! Ok, honestly, this establishment really helped me today. In a few days, if my brakes are still MARVELOUS, the rest of the guys get kudos. read more

Great customer service from both Scotty and Riley. I took an older Audi here and always received good service and reasonable quotes. I recently purchased a volkswagen from a dealer in another city and they have gone above and beyond to make sure I was taken care of. Thanks White Allen! read more

I was selling my 2013 VW Passat and went around to several dealerships in the Dayton area to see if they would be interested in it. All of the other dealers drove my car, inspected it, ran reports, etc. I had it listed for sale on AutoTrader/Kelly Blue Book. As a feature of my Ad I was given KBB values in every possible scenario. The very lowest KBB value for sale to a dealer was $5,295. Cars very Similar to mine are selling for over $9,000, as much as $13,000. KBB average value was $6,800-$8,500. I confirmed these values with NADA. The other dealers all offered me over $6,000. I accepted an offer for $7,000. But White Allen offered me $5,000 after showing me a bogus Kelly Blue Book printout with a value of $4,400. I know that report was untrue because I never saw numbers like that for my car anywhere. I don't think they even inspected my car or drove it. The weird guy that showed me the report did it real fast so I couldn't see what car it was for or what condition it was supposed to be in. He wouldn't make eye contact with me either. I think he is the General Manager. My whole point here is to say that if I had trusted him and White Allen I would have screwed my self out of $2,000. If you go here I recommend caution if not outright suspicion and I would check them against other dealers. If they treat you like they treated me you will be getting the short end of the stick. read more

I bought a car from white Allen VW, after owning for years I went to sell it back to them! it was a 2015 Jetta turbo, leather, heated seats, custom seat covers, great condition inside and out! 50,014 miles on it so low miles great car! knew what I wanted for it so I went there with photos of car and vin, everything they would need to give me a estimate to buy back! we came to a great estimate and said because of the estimate I'd bring the car in, Didnt want to bring car in and add miles to it if we were close to what I wanted for it! Next day brought car in and everything was going great 90% of deal done then, OH WE HAVE A PROBLEM! Not mine of course but the dealership! they had been told the year of the car about 8-10 times and now they say oops it was an estimate for a 2019 Jetta which was a lesser car then mine in my opinion! But now they can't give me what they promised, like $5000 less then what they promised, after I had driven the car 50 miles there and it would have been 50 miles back added 100 miles to car making it worth less! now here is where things get even screwed up! Left in an impossible situation we came to deal I would except( had no choice) and finish deal! I ask when will it be paid off bc it had some owed on it and then they'd cut me the difference of the deal! Told they pay off next day by electronic payment to bank and then cut me a check! well more then week later car isn't paid off and the payment on it due in days! still haven't got my money either! EVEN BIGGER PROBLEM! they got my car up for sale on used car sites when they don't own it yet or have title yet and in these photos they are broadcasting my license plates (that were removed) to the world! all the scammers and the thieves are having fun! Plus pics of me in the photos as well! ARE U KIDDING ME ! When I say beware I mean BEWARE THIS PLACE is not the place to go! WHAT THEY DID TO ME IN THE DEAL AND AFTER IS SO WRONG ON SO MANY WAYS! read more

I wanted to get a new key for my VW Beetle, they made me a key that did not start the car, then blamed my car for not starting. Tried to charge me over 100 dollars for a "diagnostic." All I had to do was google to discover what the real problem was, THEM. Wasted 3 days on them. I went to another VW dealer and in 4 hours I was on my way with a new key that WORKED. White Allen even tried to charged me for the defective key and they were rude to boot. DO NOT GIVE THEM YOUR BUSINESS. read more

Tried takin me for a ride!! Brought my Passat in on a flatbed because the starter had gone bad. These people tried to charge me $935 to get it replaced. I'm no idiot - it's a $150 part with a half hr labor to install it! Where's the other $700 coming from?!! And they're saying the battery has gone bad too, even after AAA took multiple readings and all came back normal - not to mention the battery was literally just replaced 2 months ago. Avoid like the plague!! read more

Purchased a 2014 passat from Tom, at first he is very friendly and helpful, however he didn't give me one top DONT WASH YOUR CAR. So now I have every piece of chrome trim with a milky discolored look. Angie the service lady calls me to bring my car up so they can get what parts they need to fix the issue, so I take a half day off work drive up to the dealer, they write down all the parts and tell me it will be fixed no charge. I get a call yesterday saying that vw will pay 1000 toward the repair but I will be paying the rest which was quotes at 2100 or more. So I decide I'll call another dealer and just pretend to be a normal customer, to get a quote, that dealer quotes me no more than 1700, so not only will white Allen not repair my defective car they are up charging the total cost of the repair to make a profit on it. Angie has been very unhelpful during the whole situation, and Tom the sales guy just quit returning calls. Not only do I say don't shop at that dealer, DO NOT BUY A VW. They don't stand behind their products. Keep in mind this was all caused by washing my car, not anything crazy just a simple car wash. I was not told to not wash my car or given any instructions, when vw said they would kick in 1000 towards the repair I asked what white Allen was going to kick in, Angie responded nothing, they aren't standing behind the cars they sell one bit. read more

White Allen Volkswagen - Picture of the moldings on my brand new 2014 passat purchased at white Allen. They refuse to cover it or help. - Auto Repair Near Me - Dayton, Ohio

My 2010 VW Jetta Sportwagen Diesel died off and the battery line came on. I took it to a nearby Autozone, who told me that the battery was not being charged properly and to take it to a mechanic. I took it to a local mechanic in the same small town where this occurred (about an hour from Dayton), and he concurred that I probably needed a new alternator. This was on a Friday afternoon at 5pm and I was desperate to get back to Chicago where I live. To make a really long story short, the folks at White Allen were great - I spoke to Marlene and Angie and Katina at various points, and they were all super helpful. I had my car towed to White Allen, then rented a car to get home. On Monday, Angie had a technician check it and they could find nothing wrong with the car. She even had a shuttle driver drive it around and it was just fine. We picked the car up and drove it 5 hours home without incident. They charged me $65. White Allen provided great service at a more than fair price. Thanks! read more

"If It Sounds Too Good To Be True, It Probably Is": The White Allen VW Experience THE BOTTOM LINE: If you're alright with classic car sales gimmicks, poor communication, and slippery numbers, this is the place to buy a car. Otherwise, you may want to shop elsewhere. First-time car buyer looking for a 2016 Jetta, nothing crazy. Sales person found a comparable one I was interested in at a nearby dealer and worked to transport it over from Columbus. So far, so good. I sat down on a Wednesday with the sales person to go over pricing, financing, and trading in my car. (As an aside: throughout the entire experience, I was perplexed by the number of times the New Car Sales Manager had to be consulted, almost every 10 minutes). As expected, their first offer was pretty bad. Lowball on the trade-in ($3,400), and some pretty harsh financing ($259/mo. @ 72 months, $2000 down). I showed them what my credit union had already approved me at (better rate, over 60 months). At that, the sales person consulted with the manager and came back with another offer: $259/mo. @ 60 months, $2000 down. Better! A whole year off my payments? Very interesting. I left without striking a deal that day, but received a call 3 minutes after pulling away. "If you turn around right now, we'll give you $5,000 for your car." I declined, as I already had plans and didn't feel comfortable making that decision right then and there. The plan was to pick up discussion again on Saturday of that week. I returned on Friday, a day earlier (got off work early), and repeated the numbers back to the sales person to make sure we were on the same page. "259/mo. for 60 months, $2,000 down, and you'll give me a check for the remainder of my trade-in." Yes, we're on the same page. I ask again later and yes, same page. We begin to close in on the deal. Sales Manager is consulted one more time, and lo and behold: there's something wrong. "Oh, for that rate, he thought you were putting $4,000 down: $2K from your trade-in, and $2K in cash." ...no. No, that was never discussed. "Okay, well at 60 months and only $2,000 down, we can do $290/mo." Really. In the interest of just being done and not seeing what else I could do (except leave), I agreed. I wonder what would have happened had I said "forget it." It goes over very well each time I play this back in my head. I digress. The Finance Guy introduces himself to me and abruptly gets down to business. He needs the offer from my credit union, so I send it to them via e-mail. Done. He then matter-of-factly states that he can't do 60 months @ $290 with my credit score (which is in the high 700's). I put the new keys back on the desk. At this time, the sales person escorts him away, and they all meet with the Sales Manager, come back, and state that it's been resolved: I can do the 60 months @ $290. Oh goodie. Still $30 higher than what I wanted to begin with. I sat there shocked at how disjointed the "team" was, but saw them as a means to an end: just get me the car and let me go. Signed the paperwork, and drove away. THE PROS: Got the car I wanted for $4,100 less than sticker price. Got close to what I wanted for my trade-in. Got a better rate through White Allen's financing partners than my own credit union. THE CONS: Crazy casual sales team, lack of communication, sales tactics felt just shy of "what do I have to do to put you in this car today," sales manager not consistent with offers and rates, no coordination at all between staff members. read more

Beware the coupons for "deals". An advertised $69.95 oil change will actually cost $91.00, which is the normal price, and they will try to justify it. I have never been to any repair shop or dealership that charges for the paper floor mats or complimentary car wash, but White Allen does. It is hidden under miscellaneous. Never again! read more

I can not say enough great things about White Allen Volkswagen, most notably the VW service department. Dan and Rocky went above and beyond to get the issues with my car resolved. They kept me informed every step of the way. I was also very impressed with Andy, the VW technician. I was able to talk to him directly and he addressed every one of my technical questions with ease. I would not hesitate to refer a friend to White Allen for their VW service needs. read more

I have to say after taking my Audi for maintenance and repairs here for a couple of years now, this last visit was very disappointing and will be my last time there. We took our car in due to a noise coming from the front of the car. They found that the bearing in the back drivers side needed to be replaced and was probably the cause during their research. They fixed the bearing, We paid our deductible and drove it home. A few days later the noise started again. We took it back and they are now guessing on what's wrong, told me could be 2 things. I had to pay 200 for them to clean out debris from the wheels before they can do a more complex fix. Well the cleaning didn't work and now I have to pay for another deductible within 2 weeks of the initial time I took in for this problem. The deductible should be waved since they didn't fix in the first place and causing me additional money for their guessing game! I don't they did what they were suppose to initially. They just blamed it on the first thing they found and not paying attention to our complaint about the noise coming from the front. I am frustrated and disappointed that they would do this to a regular customer. Shame on you Scotty and your service team!!! read more

The epitome of poor sales and customer service. I would not advice my enemy to buy a car from this dealership. This is the only dealership where you buy a car and the sales manager neither offers a resolution nor makes an effort to despite the fact that they created the problem in the first place. Bought a 2016 VW Golf sportwagen brand new, it came with scratches and a defective electronic component and it took the incompetent and rude sales and service team one month to resolve these issues. Then there was the missing paperwork that Jamie the VW sales manager made me come to the dealership five times for and he did not have ready. Worst of all I will get to the dealership this belligerent individual would keep me waiting for hours with no explanation. I left messages for GM to make a complaint but he never called back. read more