Efficient and Excellent Service !!! I highly recommend Rudd…read moreI believe I got value at a great price SR Mount Pleasant SC

Zero stars, if possible. I had a "fix" that ended up leaking 4 days afterwards. I was mistreated…read moreand no one ever helped me get into connection with anyone that could actually help. I've now paid thousands of dollars to a company who clearly only wants to create more problems, so they can continue to get paid. My plumber friend of 18 years has confirmed this. DO NOT USE RUDD!!!!!

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Holy City installed a new hvac unit and all new metal duct work January 2025, for almost $22,000…read more During the winter, the unit ran a lot (I thought it was supposed to do that...duh on me). In February 2025, my power bill was $220, which was $80 more than when I had the old unit and duct work that was full of holes. I was told that my power bill would be much better. There were a total of 4 months where bill was significantly higher. Also, the thermostat was doing weird things, and I called them, but it got better on its own. In September, I was switching out summer shoes for winter, when I saw all my leather shoes were covered in mildew and or rotted, as was my leather recliner (in guest room so I don't see it frequently). Cabinets in spare bathroom had mildew, part of walls and another small leather chair that we don't really use. A friend that sells spray foam, told me that hvac is supposed to get rid of moisture. I had a technician come out, and he told me it was caused by water under my house and on the brick. ( I had accidentally left the hose running in that area a week prior). I had a termite inspection about a month earlier where they said there was no moisture. i asked for a second technician, A.C., and he spent about 2 hours at my home, then told me the unit had not been installed properly. The owner came over, looked at stuff and went into a 15 lecture about how customer friendly they are. I asked for compensation, and he called me an extortionist and said my shoes were from the 80's, which is laughable because I love new shoes. He went out to his car to leave, and he accused me of running down the street after him. He was parked on my grass, when I have a perfectly good circular driveway with no cars. I am contemplating small claims court, but what bothers me are the intangibles...I am a 70 yr old arthritic women who had to clean all that mildew. In addition, who knows what the long term affects the moisture has done to my home? Below are some photos, but most things werected cleaned up by then. THEY OFFERED ME NOTHING.

Justin Todd, the owner, was very prompt when I reached out about replacing a water heater. He came…read moreover, gave me an estimate and from then on the experience was exceptional. He was courteous, knowledgeable, and professional. The quote was spot on and he left the worksite clean. His communication throughout the experience was top of class.

I reached out to Justin for a HVAC quote and also for a water heater replacement. He was punctual…read moreand a also great with communication. He was very reasonably priced in comparison to other companies and also went above and beyond in some aspects of the process!

Is there a 6th Star for these Hard-Working-Ambitious-Sweating in SC's August with a -Wanna give…read morethem a hug local guys?!? We appreciate your help and the AWESOME smile at my door for a late after-hours call. Because of the service, response, and super trustworthy creditability JI Heating & Air is the only place I will call!! Thank you again for the local reliable service and for having awesome employees! Our upstairs was cooled off in an hour and you made sure we were taken care of! I've had a Home-warranty that forced me to use companies that took 3-4 days to service Appliances and those companies never worked after hours or gave same day service! JI Heating & Air charged less than my deductible for my home warranty including the part & labor They make it look easy breezy!

They showed up the same day I called them. Quickly troubleshot my heat pump. Determined I needed…read moreheat strips added. They came back the next day and quickly and inexpensively completed the repair. So happy with their service they will be my first call if I ever need heating or air conditioning service again.

We requested a service call, and Michael was great. He was knowledgeable and helpful. He provided…read morefriendly service as well!

Travon came to do routine maintenence on my ac unit and he's was very straightforward and explained…read moreeverything really well. Thanks for your help!

Patrick came out to check on my breakers because I was having trouble getting water from my well…read moreconsistently. He was able to diagnose the electrical issue and fix it expertly. He told me what he was doing every step of the way so I would understand the issue I was having. He did not stop until the problem was solved, and he stayed to ensure the work he did fixed the problem. I am not an easy person to please, but I am a big fan of Preferred Home Services, and will continue to use them for any home problem I have.

Trying to schedule a repair is frustrating. I called to set up an appointment several times over…read morethe past week and no one will bother calling back even though I have a contract with them. Stay away from this company!

AGL is hopelessly disorganized and greedy. They have a project to replace some ductwork in our…read morehouse, but they do not turn up when scheduled and string the job out as long as they can. They want to charge $290 for a warranty thermostat relacement - that's pure greed, it takes 15 minutes. It's not a good business to deal with - avoid them at all costs.

During a cold snap I noticed it was getting colder in my house. The inside temp finally registered…read moreat 56 degrees. I called AGL on a Sunday on a holiday weekend. Steven cheerfully arrived in 30 minutes, fixed the problem, and was on his way after presenting me with an extremely reasonable bill. I will use them for any issues with my heating and air! Nancy

Ed (the owner) was at my home within 2 hours of putting out a request for a tech. Other companies…read moreare quoting me days until they can see me. Ed had great communication, showed up early, educated me on my problem and was able to charge my unit same day so it would start cooling. I've never seen someone dispatch and get to my house as quickly. He has the insurance and he just started this business so that's why there are no reviews. I'm here to tell you to use him if you want your problem solved same day!! Thanks, Ed!

From the owner: The experts in the purple shirts. We offer residential and commercial plumbing and HVAC services…read more Any brand any size call us today. We guarantee results or its free.

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Kudos to 5 Star technician Joseph. He performed an annual maintenance and corrected minor issues…read morebefore they became major problems. Explained everything he did very clearly and showed us pictures. Happy with 5 Star and will continue to use them.

Just don't use this company, they do not value you or your time. There is only one technician, so…read moreif he's out then you will have to wait till he gets back.

My daughter who lives in Mt Pleasant bought a townhouse and I was visiting helping to get a few…read morethings worked on. I knew I needed an HVAC company but had zero experience w/ any in the area. I submitted a Yelp query and quickly heard back from Lisa. I explained what I needed and she scheduled an appt to assess and talk estimates. Corey arrived on time and was extremely knowledgeable and helpful. I needed two intake vents replaced, one was a custom size. And I needed 12 "boots" and grates replaced on the vents. I had tried to do this myself and it was just impossible. Corey explained what was needed and we discussed the price. Jump ahead to the work day. I needed to run some errands so I phoned the office to confirm arrival time. Lisa was quick to find out the answer and let me know. Around 10AM, per plan, Maurice and Marquis arrived. The work required hours of being on site and they were quick to get started. To say replacing the vents was difficult would be an understatement but they got it all done. Their work also involved doing a cleaning on the system. I would highly recommend these guys. From Lisa in the office, to Corey who did the estimate, to the Maurice / Marquis the install team. Just a great job ... all attentive, knowledgeable, and professional.