I am generally very forgiving about waiting to be seen but must admit that today's visit was not as…read moreexpected. my wife had to wait two hours to be seen for an appointment she was on time for. The total time spent here: 3 hours. For a follow up exam. This is not the way to run a modern business of medicine. We've done PET scans in less than an hour.

The customer service is horrible. Every time I go they look at you like you're an inconvenience to…read morethem. Most of the staff is not friendly and they never tell you how long you're gonna have to wait.

these Dr are amazing. very attentive and professional…read more referred to CRC and made the appointment in three months I'm going back for an eye exam and new glasses

Had a little bit of a wait time today (~45 minutes), but the staff was very courteous and…read moreprofessional! Second time seeing (no pun) Dr. Janae L. Vance & I couldn't have had a better experience. Very personal, detailed and efficient, she will get you in and out and with a proper prescription & advice. I will definitely come back for my next yearly. Thanks!

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

He was very dismissive of my concerns, AND his office never said I needed a driver when I made or…read moreconfirmed my appointment. He then dilated my eyes, and then he didn't even give me the dark glasses to wear home. He just asked if I lived in town, and let me go. I was nearly blind on the drive home. I am disappointed.

Doctor has been in Porterville for many years. Extentive study in his specialty.! My son couldn't…read moresee well. He got him the right & exact prescription

I get tested/looked at between 3 & 4 times a year by my retina specialist!…read more Dr. Khaled Tawansy MD, he is a very awesome doctor and works out of the Los Angeles and Bakersfield, California areas! I trust him completely with my eyesight!!!!! Please, if you are ever in need of a retina specialist, make an appointment with him! The only number I have is for his Bakersfield California office... sorry! Dr. Khaled Tawansy 5000 Physicians #100 Bakersfield, CA 93301 661-846-4985

Most of the staff and the Dr are very good at their jobs, but they pack the patients in, and only…read morehave 6 chairs in the waiting room. Everyone else is standing outside in the lobby.

Dr. Varma is the best and worth waiting for. I went to Dr. Walia prior to Dr. Varma and lost 25%…read moreof the vision in my right eye due to malpractice by Dr. W. I have glaucoma and Dr. Walia put me on an over the counter drug instead of working with my insurance to get the necessary prescription. My eye pressure was at 18-19 when I first saw Dr. Varma and now it is 8-9. I credit this doctor with saving what vision I do have left. He and his staff are always pleasant and knowledgable. Thank goodness I found him when I did or I could have lost more of my vision. Yes, sometimes you have to wait awhile, but isn't your vision worth the time? Thank you Dr. Varma for your service and expertise!

In our experience, this was the WORST eye care my mom has ever received. Dr. George Alexandrakis…read morediagnosed my mom with glaucoma and put her on multiple eye drops. The drops always made her vision feel worse, and when my mom tried to tell him, he would get mad at her. At every visit, he would say her eye pressure was "very high" and repeatedly pushed surgery. When my mom said she wanted a second opinion, it REALLY pissed him off. Her drops were switched almost every visit, with no clear explanation and no improvement. Eventually we sought care elsewhere (ACE Eye Care). Over multiple visits, her eye pressure has been normal every time, and her new doctor performed far more thorough testing. Based on those exams, she was told she does not have glaucoma. The office environment was also extremely concerning. The office was dirty, dust throughout, restrooms that looked neglected, and exam rooms that did not feel clean. We personally did not see any equipment being disinfected between patients. While many reviews complain about the receptionist, he was actually polite. It seemed like the problem was understaffing, he looked overwhelmed since he was responsible for nearly everything in the office. Overall, this practice felt rushed and volume-focused rather than patient-focused. Its literally a MILL. We felt unheard, pressured, and uncomfortable. I would strongly encourage anyone considering this office to go somewhere else.

No stars, you are better off going somewhere else you call to make an appt and the dude front desk…read moreleaves you on hold forever and if you call back he just picks up and puts you back on hold, the Dr is just as lousy as his staff I drove down there to get an appt made since the receptionist can't multi task and the Dr was flat out rude and obviously too cheap to hire extra help

I have to admit this is by far the best eye doctor I've ever had. They are very thorough and…read moreeverything that they do they discussed with you and talk to you about everything that's happening. I went for a night disease and was so relieved to find out I did not have one I just learned I had to become a diabetic and they needed to check my eyes and at this moment because of all of this equipment he was able to give me my answer right then in there. Thank you Dr. Bianco .

Dr. Bianco is great! He's treated me and my family members as well. Professional, friendly and…read moreexplains everything in detail. His staff is super friendly and make you feel at home.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

Been waiting for two months for a follow up. Four hours ago, I get a text asking me to confirm my…read moreappointment. I said I will be there. Now I get another phone call saying they need to cancel my appointment and reschedule 6 weeks from now. This happens because they over book and you are not their priority, If, you have to go here expect a long wait time.

I have been going here for a while now. Dr. GILLI's staff is amazing!!!! Either text or email and…read moreit is taken care of promptly. Dr. Gilli will tell you like it is. No nonsense. So if you don't like hearing the truth about your care, find another doctor to patronize you.

Tracy will prescribe multiple drugs and not know side effects. She was condescending from the 1st…read morevisit but I thought it was quirky. In my third visit with her, today, I had to literally walk out and won't be back! I asked other staff if she was just having a bad day. So consistently condescending but today she was actually rude. I asked about side effects of a particular drug she stated no one had ever complained to her before and dismissed my question. Then when I asked her to clarify something she got irritated with me and started with more condescension. If you don't agree with her she will belittle you into thinking you're the one that's wrong rather than explaining like most doctors! No thanks! Update: 04/15/26 - I spoke with Dr Gilli on the phone and it's seems they are somewhat flippant and unapologetic in their attitude towards the situation. I don't feel comfortable with this response that she "always" treats patients with respect after I conveyed the opposite in a professional manner over the phone. This was damage control gone wrong imo. Black box warnings are serious and it's too bad this Dr. doesn't care to make any changes as she is a 25 year employees with the company. He's got her back regardless. I appreciate the call back but it's clear his attitude is just like hers. They don't care.