I have only been here two or three times, but the help and service have been FANTASTIC! I came in…read moremonths ago with my mom's glasses missing one side arm. They found a replacement in their inventory and fixed it for free! I currently have an issue with some prescription eyeglasses done elsewhere and came in for advice. Matt took time to explain and show me the problem and give me his recommendation. I have yet to be charged for any of their help or service.

Love Sharon and Matt. We have been long time customers. Always great service. We will continue to…read moreget our glasses from them.

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I started going to Dr. Ratty since I was a child. Continued going under my own insurance and also…read morebrought my 2 children there. About 2 years ago I tried making an appointment for me and my 2 children to all be seen "same day" as I live out of town, im a single mom and work full time. They refused and i asked management if they could make an exception and they said no that was their policy. At that time I let them know I was going to try and look for another place to accommodate my current needs. Fast forward to this year I called just to make an appointment for myself and was told I was put on a do not service customer list Reason Being: we can not accommodate you and your 2 children during an appointment. I let them know I didn't need to schedule 2 other appointments, they continued to deny service for reasons completely unknown to me. I've always purchased glasses/ contacts from this business for my family, and also drive family out here for their appointments. I love dr. Ratty his service has always been great. It's unfortunate that a business I've been apart of for many many years doesn't seem to care for the customer if it's inconvenient for them and you don't know it until it happens to you.

I took my son in for a routine eye exam here. Tucked away in a small business center near Olive and…read moreCalloway, this place was great! Very quiet inside and clean. The doctor and staff were all very prompt and friendly when working with my son. The doctor explained everything well. When it was time to look at glasses they didn't pressure me to make a purchase at their store (what a relief!). Definitely recommend their practice!

Great experience!! I took my daughter for the first time because I thought she might need glasses,…read morewhich she did, and everything went smoothly. The doctor was super sweet and so was the staff. Very clean and friendly environment. I will keep taking my daughter there.

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

Service was amazing! Jackie helped me with exactly what I needed. The selection of sunglasses was…read moregood. Very, very quick! Most important was the cost. Practically nothing. Will be back.

Walked in for some glasses. I asked kindly do I sign in ? The girls are the counter were like for…read morewhat ? In a smart tone. I said glasses. You picking up ? Again attitude. No I will just come another time. 1st one had wrinkle clothes and her hair not brushed and the other bad attitude. I will come see their manager on Monday.

Staff is always very helpful and nice. They do take private insurance and cash. They don't accept…read moremedical. The optometrist is very nice and gives you a very descriptive explanation of your eye exam. The price for a pair of glasses can get pricey depending on what you get. The eye exam is comprehensive and detailed a lot more than other eye doctors. This place is definitely worth the price.

Dr. Shively is great. Not only is he knowledgable in his field, he has a calming presence making…read morehis patients feel safe and he is very helpful at answering all questions with thorough explanations. I haven't felt rushed during the eye exams (unlike other offices I've been too!), and the tech has been friendly. Dr. Shively referred me to an amazing Lasik surgeon as well, and for that I will be forever grateful! If you need new glasses/contacts or are looking for an ophthalmologist, I would definitely visit BeSpectacled!

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

On vacation and have broken glasses. Needed a screw and some ending on the arm. Premier opens early…read moreand fixed it fast.

The customer service is horrible. Every time I go they look at you like you're an inconvenience to…read morethem. Most of the staff is not friendly and they never tell you how long you're gonna have to wait.

Dr. Hair has failed his patient. My father, a long time patient (and fellow physician no less), was…read morenot made aware of other interventions available to him and he ended up losing sight in one of his eyes. This was avoidable according to his new excellent replacement. My dad ended up getting better care elsewhere (feel free to DM me for the new doc) thank goodness. Do not go here. Your sight is at stake.