Terrible, Terrible communication. And rude customer service. Even office manager aweful to speak…read morewith when I got upset with paying for a service I really didn't even get with contact lenses. Impatient and rush you through trying to learn how to wear them. And then do not make sure you are aware you have 90 days to get them correct. It's on the customer to make sure they know exactly how the process works, even when you've gone through something dramatic like tearing your retina. Just a bad experience overall with the office staff in general.

3.5 stars based on 2 separate visits- I'm rounding down based on the most recent experience…read more I like how you can make an appointment via text so you don't have to call and be on hold, or wait to speak to someone. That's my favorite part. I had been here once before, last year, and became a repeat customer for this visit based on the efficiency and the friendliness of the staff and doctor. Here are my notes from todays visit. I had a 930am Friday appt and even though I got there early, I still had to unfortunately wait to be seen 25 min. I know that's unfortunately what to expect these days from doctors- I just appreciate communication as to if I'll be needing to wait longer. Common courtesy. I love the eye doctor, Dr Hoyle. Fabulous. Personable. Knowledgeable. 5 stars for her. Other than the overall excessive waiting, it was fine generally speaking. What to expect - You sign your waivers at the front desk with the expo marker and they scan it into your files- you wait to be called. You're walked through the initial eye check process like the glaucoma check, questions, initial eye screening, etc...then from there you're handed off to the doctor, with a wait of course in the room- then to the payment counter with clear explanations to any questions you have. A bit overpriced for their services - like $60 for a contact "fitting" for me that took 30 seconds to do- it was to see if my old prescription was still satisfactory or I wanted to try a stronger one. The technician or doctor didn't even check that the contacts looked proper on my eyes this time actually now that I'm reviewing my visit. that's definitively overpriced now.... Speaking of pricing, I had to ask for the free solution sample both times I came here-I was never offered any free samples which is sure a small thing/ but to someone like me paying $99 for a checkup, just the offer goes a long way. I didn't like how they can't provide a physical copy of your retinal scan image- they will gladly email it, which is fine, but aren't able to print it and you pay them $39 for this 1 second picture. Quite overpriced I believe, and it's not something they ask if you want or say you need or don't need- it's just assumed you'll get it even if not a high risk individual. The efficiency- That's what I appreciated from the first time I came which is why I returned- but after having to wait so long overall [before appt & then after seeing the doctor to try on the contacts prescribed this time, and no clear reasoning as to why all this waiting ]-- I did an entire yoga stretch routine in my exam room as I waited to be brought contacts to try on- I think I will consider another local optometrist since there are plenty in the area.

Dr. Chris Mills is friendly and professional. He takes his time to answer any questions regarding…read morethe health of your eyes and you feel confident you are getting the best care. The front desk, with Teresa to welcome you, to LaToya, who will address any contact or eye glass benefits your insurance will cover. The staff is very helpful with your visit, like Krista, who makes your appointment pleasant. Thank you Mills Eye Care for years of excellent service for my family!

First time visit to Mills Eye Care and was seen my Dr. Ed Mills. He was extremely personable and…read moreknowledgeable. He is passionate about what he does and providing valuable information and facts about eye health and care. Spent considerable time asking and answering questions. Didn't feel rushed or put off one bit actually felt like I was only patient for the day. Office staff was nice and didn't have to wait at all. Excellent! I would recommend them to anyone I actually made my husband an appointment while there. Keep up the great work good customer/patient service means EVERYTHING!

The Dr Jason is amazing been coming here for about 5 years. I have never had an issue with them…read morethey are very kind and always on time with no issues. I get my glasses and contacts here also have been treated for eye infections. I would highly recommend this place as there staff is always helpful and everything they do is great.

I have gone to Northcross Eye Associates for many years now. Dr. Jason Crawford and his team are…read moreoutstanding every time I visit. His office has a very personable atmosphere, they are very efficient in their intake/visit time, and I always come away feeling like they care. In addition to regular annual visits, Dr. Crawford tries to accommodate problem visits should they arise. He is attentive and goes out of his way to help, whether it's by offering his own advice and care or helping to connect patients to providers who can help if their needs are beyond optometry. Dr. Crawford really listens, and I like that he's willing to take the time to help you navigate any questions or concerns you might have. He has been a phenomenal provider. I highly recommend him and his office for your eye care needs!

Have been going here for two years. This year I've had some issues with one of my eyes not…read moreadjusting to the contacts ordered for me. I ended up having to go back for 2 additional appointments, the staff was very courteous and quickly fit me into their schedule. Dr. Joyce is genuinely a wonderful person and cares about ensuring the right prescription and products are ordered for her patients. Highly recommend this as your new eye doctor!

Excellent practice. Love Dr Adeleke. I got a quick appointment for an eye scratch when my regular…read morepractice couldn't accommodate me. All the staff is knowledgeable and patient. They helped me transition from glasses to contacts after all these years and were patient with getting me different trials. I highly recommend the practice!

The exam was fine and the selection of frames was good, but the "We're open til 5 but you can't…read morepick up glasses after 4:30" thing suggests that they either don't know or don't care that a lot of people in Mooresville commute home from uptown Charlotte, and 4:30 is not realistic most days. If I'm going to spend a grand on glasses, I'm going to spend it somewhere a little more customer focused going forward.

Have been using Dr Monson's practice since I arrived in the Carolinas in 2018. The staff is very…read moreattentive and efficient. Dr Monson is extremely thorough and takes the time to explain to you what is going on with your eyes. I feel very comfprtable with all of the exams and truly trust his judgment. I highly recommend Vision Center of Lake Norman.

Skilled physicians and great customer service staff. Friendly and efficient. Highly recommended!read more

I shall not mention any names…read more The eye doctor I used to see in the area had the bedside manner of a bored sloth. The doctor at Huntersville Eye Care Center took a while to warm up, but once he did, he was very easy to talk to and he laughed genuinely and often. Friendly and knowledgeable guy with a calm demeanor. I'm always worried when the eye doctor takes that magnifying-glass-thingy and gets really close to your eye. This stems from an experience back in NY. That dude's mouth was WAY to close to mine. If I was Popeye, I woulda eaten me spinach. I was quite perturbed and borderline breaking point (takes a lot). He finally pulled away. With body language and tone of voice, I let him know I wasn't happy and wouldn't return. This eye doctor doesn't play those games. Very professional. The day after the eye tests (very thorough and no eye dilation but lots of lights), I woke up with vertigo. After brushing my teeth, I needed to use the wall for balance, then sat on the bed, then slid off the bed. The worst is at the gym. I hide it well (I think) because I don't want someone working there telling me I'm not in condition to work out. It will eventually pass. Had it for six months once already (gym included with no problems). I don't know if this is result of eye test or coincidence. I recommend this eye doctor. Everyone there is friendly and professional.

We were in town visiting and my husband needed contacts quickly. We were praying someone had…read moresamples while we ordered more for delivery. The super helpful lady at walmart eye care recommended we graystone. He arrived at the clinic after 3pm on a Friday and they quickly got him, gave him samples, some eye drops & got him all set up. This was a massive help and huge relief during a very stressful time for us. Thank you for the excellent service and making something easy for us!

Not happy with the optical department customer service in Lincolnton, NC. They recommended a change…read moreto my lenses and when the change made things worse , they wouldn't correct the issue.

I went to Denver Eye Care for a full service provider exam, eye glasses. They were quick to get a…read moreappointment and convenient to my location. I was very impressed by there equipment and technology. People are super friendly. They had a reasonable assortment of Eyewear at a higher-end price. There are some things to note. Check on if they take your insurance. Take a pile of cash because they are not credit card friendly. That meaning they charge you about 3% on your total payment. In today's world I find that very unusual because most people don't carry cash or a checkbook. For us older people that equates to 3 to 4 days food. All else was good except due to my insurance I had to go to a different place for my glocoma exam..

Absolutely horrible product quality and an uncaring attitude of the patient / customer. Extremely…read morepoor quality of products. Out of 47 days I had my new glasses, I only wore them a total of 18 days due to the frame breaking and the wrong prescription. Since the warranty only works on one frame and mine broke in 30 days, I can't get another frame WHEN this one breaks. They told me that if I keep adjusting them that's what's breaking the frame, they blame shifted the poor quality of the product to it being my problem. One warranty, no refunds, poor customer service and lack of accountability of anyone there doing wrong. It's the customers fault...They have the same problem as so many other business do now, they look past you to the next customer.