Booked appointment for my annual eye exam. The results stated that I needed glasses for the first time and that I was near sited. I was attempting to get my insurance information to Samuel, the guy who was helping me, but as I was on the phone with the insurance company, he said that they would have to have the med card emailed to me, which can take up to 3 business days. He then said I need to be set up with a pair of glasses. I asked how much would it be, and he said it would vary, but I would pay the same with my insurance as I would with the in-store discounts. I proceeded to go through the process and Samuel said I was getting the "BOGO deal", and the eye exam would be free with a purchase. He then rung me up for $750 for two pairs of eye glasses. I thought this was normal and paid, but then I called my insurance company. My rep said I was 100% covered for the eye exam and eye glasses or contacts. She also stated that they in fact DO NOT need the physical insurance card and that they just need the policy number, which she gave to them on the spot. My insurance rep said that they are supposed to be helping you are not supposed to tell you false information and that they will be removing Stanton Optical from there network. As soon as I got off the phone with them, Samuel immediately turned around and clocked out, went home while I was trying to get my money refunded!! The other rep had to take over and told me I would have to come back, because the woman who did refunds was not there. I said absolutely not I am going to wait here until you process the refund. I was able to get my eye exam covered, refunded my money, and told them I would take my business elsewhere. I found the information Stanton Optical and Samuel to be very misleading. Watch out for scams and always have your insurance ready to go. They will NOT help you save, only attempt to fork money out of you. Going to Walmart instead. read more

The store manager, Rochelle Dillard, was absolutely wonderful! She went above and beyond her duties to ensure I left the store in under one hour with a pair of glasses that I desperately needed to drive following recent eye surgery. The glasses are perfect and I am very appreciative of my corrected vision. Brandy was also extremely kind and accommodating. I look forward to using their services in the future read more

I had an emergency where I lost a contact and couldn't find my glasses. Aka, every person with bad visions WORST-CASE. I was able to get an appointment easily and walked out with a new prescription for both. Brandy and her manager were so wonderful! Absolutely assets. They were incredibly professional and still fun to interact with! Can't recommend more. Wish I could go higher than 5 stars. read more

Brandy was the first person I met about a year ago , she was so friendly , patient and helpful, I got an exam and glasses and contacts, then I met Rochelle , the manager and Brandon. They were both very nice and helps you figure out the best options. Most recently I brought my husband and daughter. They all got an exam and glasses too . They have a vast selection of glasses. read more

They got my prescription for glasses and contacts right the first go round. Given my last experience with another doctor this was a major improvement in competency and accuracy of exam. Customer service has been great. Juan has been more then helpful and shown 12/10 customer service. Of note: Out of two pairs of glasses I ordered I did have one wrong RX in one of the glasses but it was handled professionally and promptly. Stuff happened. All good. read more

Rochell & Brandon were extremely helpful & went above & beyond for me!!! Rochell was beyond patient, trustworthy & helpful through the whole process. They both made sure I didn't leave without being 100% taken care of & happy. Will definitely continue to get eye exams, glasses & contacts here. read more

My son needed a vision check for DMV. We had a great experience at the Rock Hill location. The staff were all very nice and welcoming, and they got us in and out very quick. I will go back there when I need an exam. read more

Laura and her team were great and very helpful. I got in quickly and they even helped when I asked for advice.

It took 17 working days to receive my new frames and lenses. When they came in they were wrong. It took 10 days to get them corrected. So altogether it took from February 25 until March 20th to receive my glasses. The women in the store were very nice but this is way to long to wait for glasses. read more

I previously had a problem with my contact lens prescription and after calling Eyelab where I had an exam they allowed me to come back and have another eye exam with a doctor free of charge. Jessica Ramos worked with me for two hours trying to achieve the perfect brand and power of contact lens. I was impressed with the diligence of the staff. I will have to overturn my previous negative review. My advice to any future customers is to voice your concerns and your needs will be met. Don't suffer in silence. They are willing and able to rectify your problem if any read more

There are much better options than this unprofessionally staffed gimmick-based store! First of all, don't expect professional optometry care - they do not have a doctor or qualified staff to do your exam - but you are charged as if they did! This is a "chain-franchise" with a deceiving professional store presence that sells the same eye wear you can get online. Eye exams are done by under qualified sales kids in their 20s who couldn't calculate the basic math of 60% off a $120 frame! The sales girl helping me was so unprofessional - smacking her gum as she slouched over a computer, clueless about the products. When asking about current promotions she replied, "I don't really know of any because our customers just usually use insurance." Two seconds on their website and I see several promotions she was unaware of. Your calls will also be shuffled by what seemed to be a high-volume off-shore call center (based on the accents). Don't fall for the gimmicky commercials! (Do I need to mention the other employee using the toilet w/out hand washing!?) This was a total waste of time! read more

Staff was very friendly and helpful. Wide range of frames to choose from. Staff are very knowledgeable in their field. read more

Stanton Optical - Store location - Optometrists Near Me - Cornelius, North Carolina

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Excellent and personable service! Great selection of frames, seamless process for appointment/exam and eyewear consult, and convenient location. What's better than getting eyesight squared away then being able to walk next door to the Irish pub for a draft Guinness? Fantastic experience! read more