I'm surprised by some of the ratings. My guess is people just came to complain. This store is lovely and the staff really work to help you find and sometimes locate items that may not be at their store. I've appreciated the team of staff and I'm always greeted with kindness. The quality of Carolina Herrera is on par with other luxury brands but not as expensive thankfully! Go check out the store and staff and the products. read more

Great store! The employees are amazing and will assist in anything, Highly recommended shopping here. read more

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I would not recommend shopping at this store. The experience is not there, and no one really uses Carolina Herrera, so save your money for other stores. The brand mainly caters to the Latin community. The staff is extremely rude and unwilling to work with you. You are only acknowledged if you are a frequent shopper. You must queue up in front of the store when no one is shopping in this boutique. It has such an unwelcoming vibe, and the products are limited. I prefer their old location. It was much more extensive and had a different vibe to it. Unfortunately, it all starts with the manager. She is condescending and in no way helpful. When you explain your issues to the staff or manager, they roll their eyes and go about their day. Joan was the only nice person in this store. I have not seen her when we walk by the boutique, so not sure if she even works here anymore. Not sure if it is a production issue, but you will get your "designer" items in a plain red bag. No label on the bag, and it seems to be a Walmart-quality gift bag. The optics are that this company cannot keep afloat and is starting to lose its value and aesthetic. I have been meaning to review the store for a few years but never got around to it. read more

Beautiful store, everyone that works there is so kind and friendly. Offer amazing customer service! The store manager is amazing!

Very innovative clothing at reasonable prices compared to other brands of such status. The general ambiance of the place is inviting and warm. The scent of candles looms around the store spreading the smell of jasmine. It feels more like a house than a store. It's very well divided up into different sections and the way clothes are displayed is very clean and contemporary. The workers are kind, catering to your every need. Overall this store remains one of my favorite Carolina Herrera Stores. read more

We went there looking for a compact wallet and a strap. The SA Angel was so patient a nice to us! Heat customer service!

Let me first start by stating that my complaint is not actually with THIS store, it's with their corporate management. The manager and employees at this location are amazing people and were really good to us. We could not have had a better experience with a client. Even watching the way the employees worked with their customers was inspirational...you don't see customer service like that ANYWHERE. So 5 stars and A+ to THIS location. Here is my complaint: I am part owner of a local Phoenix company that does home improvement and we also offer general handyman services for commercial businesses. We were contracted by Carolina Herrera's maintenance company known as NationWide Facility Maintenance. The work we were hired to perform was to modify all of the lamps in the store to be more stable. The lamp shades were all crooked due to poor manufacturing and was causing the housings of the lamps to bend and break. The final total of work completed was for $450, which we were never paid. The way contracts like this work is in this order. 1. NationWide Facility Maintenance contacts us and asks us if we would like the job...we accept. 2. We go do a free estimate to determine the problem, the cause of the problem, and a good, long lasting solution to the problem. 3. We submit our quote, they accept. 4. We perform the work. 5. The store manager approves and signs off on the job completion form. 6. We fax that as well as financial information to NationWide. 7. NationWide bills Carolina Herrera and receives payment. 8. NationWide mails us the check. Steps 1-7 happened...8 never happened. Now, you may feel as if it is souly the responsibility of NationWide to ensure we get paid, but that is wrong. Carolina Herrera is the one who needed the work performed, and they are the ones who received a damn good job. When NationWide fails to follow through on their commitment, it is up to Carolina Herrera to pick up the tab. My partner and I have spent hours upon hours attempting to reach someone at NationWide, and if we DO happen to get an answer on the phone, they just make more excuses and string us along even longer. Now, we have done hours of research on this, and come to find out...NationWide is just one of several facility maintenance companies owned by Bertha Ramos and her company A & G Retail Maintenance. All of which hold the same business address and phone number, All of the companies in association have lawsuits filed for failure to pay and a Google Search will list out several scam articles and F ratings on Angies List and the BBB. Honestly, the list of ways to prove this company is a scam goes on as long as my arm. How could Carolina Herrera, a company so large and so established work with a company like NationWide!? How could they allow this to happen? We have emailed the corporate offices in Spain regarding this issue and have yet to receive any reply. Our frustrations are through the roof. We have tried our best to remain patient, but it seems the only way for us to garner any sort of compensation for the work we did is to inform the public of the incompetence and the lack of good ethics found in Carolina Herrera. read more

I was told by an employee that the only way to get sale pricing on Carolina Herrera products was to purchase the Care Card charity benefit card offered annually by Scottsdale Fashion Square mall . Purchased for $60 it gives you a discount at stores that rarely offer discounts, such as Carolina Herrera. So when the card became available this year I jumped on it. Carrying my newly minted Care Card purchased for $60 I trotted into Carolina Herrera to purchase a bag I had been waiting all year to buy once the Care Card became available. Horror of horrors they would not honor the card. This year, they said, they had decided to only allow the card to be used on "select" items. Now I am out $60 only purchased for this store and for the bag that it could have been used on last year. Poor customer service when I contacted the main office as they could not have cared less. Of course, they didn't need the sale and money is of no object to them. Pity the person not rolling in dough that attempts to shop here. read more

I'm just going to leave it at horrible service. Stephanie Morales decides it's not important to call me back.

Two employees and neither one asked if they could help us even though I was looking at bangles locked in a case. So I will just go next door and buy a bangle. I guess the employees make pretty easy money not having to sell anything read more

Great service! The staff was really attentive and sharp! Showed us a lot of things and were very patient with us. The store had a phenomenal selection! I wanted to buy everything! The store is so well put together that it is one of my favorites to go in to. Very cozy and regal read more