It was difficult trying to find the main entrance to this location at 1400 S Mint St, Charlotte, NC…read more28203. The phone number I had for Penske wasn't the one for the actual location. You have to call the actual hardware store itself. I had to ask an employee at a neighboring company where the entrance was, and that's how I found out. Upon arrival, it took about 10 minutes for a Penske associate to come and assist me after being paged. Next, I was told that the truck I had reserved wasn't available, even though two were sitting outside. I was told I'd have to get a larger truck at no additional cost to me. I did not want that. I wanted the truck I reserved. It was then that I found out that, though my reservation was for that day, the other person who had reserved the same-size truck wasn't due to pick up her truck until three days later. The associate called and asked if the renter for the Monday reservation would be okay with a larger truck, so I could get the truck I reserved, but she refused. I was told they didn't have my truck available. Then magically, the truck showed up after I pointed out that there were two of the same-sized trucks outside that I had reserved. Apparently, one of their staff members did not inventory one of the trucks into the system after it was returned. So, I wound up getting the truck I reserved. The entire process took close to 40 minutes. I was frustrated, and no compensation was offered for my troubles. This wasn't impressive, given it was my first time renting from Penske. The associate seemed incompetent and disorganized, to say the least. It was a horrible experience. The truck didn't seem stable while I was driving, but it got me to my destination safely. I don't blame Penske for the issue; I blame only this particular location. My advice? RUN!!!

First time renting w Penske we had a one way rental to NC & the KOP store was extremely helpful -…read moretruck was new & clean!!! Will definitely use in the future!

Came out to my house on time and was very professional and did and excellent job. Not to mention…read morethe price was great.

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I called to ask a few questions & the woman over the phone was incredibly helpful as well as…read moreletting me know it's always helpful to see the units in person. I popped by where Maureen called me by name as I opened the door & had all of the information I needed ready to go! I can't say how much I was impressed by how prepared Maureen was & she was absolutely lovely to work with yesterday! Thanks for the great service!

I am moving to Southern Pines in October, 2022. I found NC Self Storage and Penske Truck Rentals…read morewhile visiting the area. I plan to store my belongings there because from my first visit their professionalism and storage facilities let nothing for me to doubt. The staff consistently responds to my queries as my moving date nears. The facility is clean, fully accessible and, quite frankly, the staff are friendly, helpful and well informed. I can drive into the storage area to gain access to my storage. Moving is stressful. The staff of this facility have made it less stressful for me.

When our diesel truck broke down on vacation, we had no idea how we were going to get our camper…read moreout of the campground on time and make it back home. Enterprise Truck Rental came through with exactly what we needed. Tucker was wonderful to work with, and the whole rental process was easy, straightforward, and budget-friendly. They truly saved the day.

The manager Caroline was awesome to work with during our move. She helped make sure we had the…read moreright vehicle for our needs at the right time and location. She made a very stressful day stress free and went above and beyond for us as the customers. You don't find this level of professionalism and customer oriented attention in everyone and we will be recommending Caroline to everyone we know in the area who has truck needs. Thank you Caroline!