The staff and Mgt at the S Irby St store always go above and beyond - especially Al. He's gone out…read moreof his way several times to get our vehicles taken care of - we're long time customers and hope things never change !!!

Friendly staff and always wanting to make sure they take care of any needs I had. Came in to get an…read moreoil change and they worked me in. Got what I asked for and at a reasonable price.

BEWARE! I had a horrible experience here. The place looks nice, and the staff seems friendly, but…read moredon't be fooled. I went in for a simple oil change, and before I even left the parking lot, my car started freaking out. I backed up and told the guy something was seriously wrong, but he brushed it off, saying they just changed the oil. So I drove around the building, and my car was sputtering like crazy. I pulled back in and insisted again that something wasn't right. My car was in perfect condition when I pulled in. This time, he said it was probably just the air filters they replaced and that I should drive it a bit and it would go away. I reluctantly left and drove very carefully to my Airbnb. By the way, I was only in town because I had to evacuate my home in Asheville due to my town being destroyed. When I checked the oil dipstick, it was TRIPLE over the full line. My boyfriend and I had to drain the oil they overfilled. When we tried to start the car, it made a terrible sound, so we had it towed to a mechanic. Turns out, THEY DRAINED MY TRANSMISSION FLUID!!!! If I had driven it any further or any faster than I did, my perfect car would've been totaled! It's been two weeks, and I've called several times, but I still haven't heard back from the "local manager" to get my money back. This oil change ended up costing me $560, plus an insane amount of stress. DO NOT TRUST THIS COMPANY WITH YOUR CAR!

Pulling up for the first time at this location, and my first time at any "quick oil change" store…read morein over 35 years, and my first impression was WOW! The manager Jarrett flashed me a warm smile as he walked up/greeted me/intro'd self and guided me to the bay. The team members Desz and her new trainee, as well as Brandon all smiled/said hello. When does that happen these days? RARELY! I appreciated the explanations without pressure, the offer for additional services, the speed that the oil change etc was done and the overall feeling that this experience left me with. Highly recommended and will be going back to this location, now that my car's manufacturer warranty/maintenance are expired. Thank you Valvoline Team! :0)

While traveling from Philadelphia, on tour with my band, our van broke down outside of Florence SC…read more On a Sunday. Firestone was the only place open, so we had the van towed there. Once there the employees were very receptive and empathic to our problem. They ran a couple tests and while the tests came back with bad news, they still helped us out by knocking a couple bucks off the total cost. Not only that but with more shows to play and the fact we couldn't take the van any further, firestone allowed us to keep our broken down van on their lot for a few days while we figured out a solution to our problem. Thanks again it was really awesome to see how helpful people could be.

I traveled a hour to come to this location and let's just say I'm VERY DISAPPOINTED!! It's NOOOOooo…read moreway this location has 4.0 stars!! When my aunt and I got here it was at least 10 people here ok that's fine . So we got to the counter the person we spoke to told us it would be $200 flat with taxes ...it ended up being 200 and something ok no big deal the guy got very nasty with her his attitude was very nasty! We went to sit down about 10 minutes later a customer asked the guy (with the attitude) about something and of course the worker had the same nasty attitude and the customer went off(as he should have)!! He been there since 9 and here it is 2:30 and come to find out the mess his car up and didn't say anything until the very end! So other customers started saying how they were there since 8,9,10,11 etc and still no word on their vehicle. So I decided to take my car else where and asked for my keys the guy with the cross eyes asked (WHY) as if I owed him an explanation!! Very rude workers they were all playing instead of working and the inside of this place is disgusting !! Please learn customer service skills and if you don't know how to fix something on a person vehicle LEAVE IT ALONE!!

The manager was wonderful took his time explaining everything dealing with my car. And explained…read morethings that was very good to know I really appreciate that.

Put the oil filter on improperly and then the oil exploded all over the undercarriage of my car…read morewhen it came off driving down the interstate, then the manager Michael tried to blame me and I have all the records of previous oil changes.... Terrible service now my car has permanent damage caused when the improperly installed oil filter came off..... This was very costly for me to get repaired. Please BEWARE OF THE INCOMPETENT MANAGER AND WORKERS THERE... THEY DON'T HAVE THEIR WORKERS PROPERLY TRAINED

This was one of my best oil change experiences. The workers were friendly and hospitable (even…read moreoffering me a water). They did a good job and did it quickly.

Came in for a routine oil change with my challenger for its first oil change. Staff was friendly…read moreand straight forward. Synthetic oil change was close to $120. A little expensive but only the best for a new car at this point. So didnt really matter. Drive away and i hear something fall hit the underbelly of the car. Looked under the car and everything looked fine. Come to find out it wasnt fine. The engine belly pan that covers the engine bay wasnt put on right and the thing that hit the bottom of the car was one of the clips that wasnt placed back on properly after the oil change. I ended up driving the car on the highway and the underbelly pan started to drag. Parts that were still being held in place was sheered off ending up damaging other splash guards as well. I wouldnt be annoyed, but this is a new car i just got and because someone neglected to put the clips in properly resulting in further damage. Will never come back here again.

They are honest and straightforward. They don't try and sell you a lot of stuff you don't need…read more.. which is a big plus. Their prices are fantastic too. Other places I called were $200-300 more than what I was charged. Wow!

We have used Southside many times this year. Each experience has been excellent. They make…read moreappointments so the vehicle is worked on when they tell you it will be worked on. They have been very fair with us. They are up front with their pricing. We are very satisfied.

Came in on a Saturday because the blower motor in my car went out and let me start by saying that…read morethe mechanics themselves did a good job and i have no problem with them. The assistant manager is the one who greeted me outside and at first it was all pleasant tells me that's probably what it is but they need to do the diagnostic test to make sure...ok fine...comes to me with an estimate over $1000 for a blower motor AM says well if you do it today I'll take off the diagnostic and a half hour of labor Ok cool brings it down to like 886 so i said go ahead I asked him for a copy of the new estimate and there was an attitude...he said because i was using the financing he couldn't take off that stuff now because corporate wouldn't allow him. Told him well then i wouldn't have agreed to to the service so magically it changed again...went home and shortly after they called me saying the car was ready...show back up and i look over at the screen and my name is on there and a total of $1197 and I'm like "what's that" and there's just another guy there who had to get the AM he comes in and I'm like "what's that" and I'm like well that's a far ways off from the total you gave me before and he again started giving me a song and dance about corporate and the financing and that they pulled the wrong part for something...well sorry that's not my problem and i can understand a difference in an estimate 10-20$ even maybe $50 but $300? No sorry...you tried to swindle the wrong one today sir...and after i called him on it the attitude i got was absurd i could never act like that at work because i wouldn't have a job after that and frankly neither should he. He's a swindler a liar and not only am i going to tell EVERYONE i know but there will be more posts and phone calls made to see what can be done about this and i will not be returning...i really tried to give them another chance after the last issue i had with them...

Hi guys and Senior citizens PLEASE BE AWARE of this location. My mom purchased 4 tires from them…read morelast week and unfortunately was stuck on I-20 twice yesterday due to a flat. She got assistance both times, however the tire continued to go flat. My mom is in her late 60's and living in another state so its not comforting to know she was stuck on the side of the hwy. She returned to Jiffy only to be told she had to pay for another installation plus a "hazard warranty" for another tire. I spoke with the rude manager on the ph who immediately got defensive and accused me of over talking him. Im only trying to get understanding as to this additional charge, only to be told "HE DOESN'T MAKE THE RULES". I was never rude or did I raise my voice. He also didn't seem to take accountability for the faulty tire claiming he saw nothing wrong with the first tire. Funny as my mother would rather do other things, on a Saturday, than sit in a smelly tire shop lying about a flat tire. If the tire was good why did it continue to go flat. Customer service has gone to piss these days. So its my understanding they're ok with selling a bad tire, so when you come in to fix it they'll collect additional monies from you and blame it on THE RULES. This is a scam!!! Develop customer service skills and stop scamming women and Seniors. There should've been an easy replacement of the tire at NO additional charge and send my sweet mom on her way. Today they'll gauge you for every nickel and dime especially if your dime is from a fixed income. Be aware!!!

I decided after my expensive last visit to dealership for oil change was tired of being ripped off…read more When looking on Yelp for 10 minute oil change this one was rated highly. Drove in to bay, told the woman what I wanted and sat in waiting area for no more than 10 minutes. Can you believe it a business that actually lives up to it's name. Now to be fair I was the only customer here at the time so times may vary. So oil change w synthetic, engine & cabin filter for $134, my last trip to dealer for just oil was $123! I had a very nice woman assist me, Kayla I believe. All the workers there were professional and thorough. Top marks, will be returning.

Purchased a "new to me" vehicle and had it taken to the Beltline store to have the transmission…read morecheck because it did have a "clunk" when it shifted. They did a transmission flushed and I also purchased new wipers that were awesome! My vehicle immediately shifted A LOT better!! I am so thankful for their service that I am sure it has saved me money and future frustration! Shout out to Seth, Mel, and James for their professionalism and service! I would not take my vehicle anywhere else!