This is the second time I've had this company take care of my septic problems; both visits have generated more and more confidence, especially in Thomas! He came immediately, determined that the pump was burned-out and thus the tanks were filled to the max. He replaced the pump by rewiring, and installing. Then Thomas pumped the tanks until empty. Thomas represents Carolina Septic with excellence. He worked in 90+ degree heat for several hours. He did not stop until the job was finished. I'll never call another company as long as Thomas answers the phone! read more

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These guys were incredibly informative, kind and patient! They also answered a ton of questions on the most cost effective options.

No experience with this company however the person who answered the call was very knowledgeable and helpful! Kudos

Recently had my septic tank pumped by Carolina Septic. They arrived early and were professional. It had been a while since the tank was pumped. It required additional time and effort to clean out the tank. The service techs had a great attitude. I thought the price was fair. I would use Carolina Septic again. read more

Wow!!! Was I impressed with the level of professional service I received yesterday. Thomas was the technician who service my system. When he arrived, he was friendly and explain what he would be doing and the cost of the service. He not only did a super job but, also explained what and how I needed to do to maintain my system. I have used them three times and each time they have done a great job. He even offer to spread straw after he was done. Thanks Thomas for a great job. read more

Totally disappointed, the lid to my septic tank was 11/2 under dirt. They refused to dig it up and drain my tank. They have pumped my tank 3 times in the past. Now they have a company policy, they don't dig to pump. Couldn't believe it, since they've done it in the past. My tank was very full, starting to back up. Called Transou septic, they said no problem will take care of it. They are on the way. As info read more

Totally and completely incompetent. Carolina Septic repeatedly botched a simple job on my property that I ended up doing myself, despite having spent over $3000 on services from Carolina Septic. Their trained staff failed to find parts of my septic system multiple times, misdiagnosed the problem multiple times, and was about to charge me for a $5000 re-installation of my entire system when the public works guy came out, told me where the problem was and how to fix it myself. This selfless public servant did in 15 minutes what Carolina Septic could not do in 4 separate attempts. I strongly recommend AGAINST doing business with Carolina Septic. The staff they sent to my house was not trained well and were unable to fix a simple problem. They charged me over $3000 and gave me no services of any value whatsoever. read more

I have used them twice since I have moved into my house and both times they were great. I just had them pump my tank. The last time, they came, they said I needed to replace my lid because it was cracking. He wasn't just making it up to add on charges, it was. The price they charged for the lid was the same as if I had purchased it elsewhere, so I don't feel like they were trying to rip me off. I am currently having issues with a failing septic system and I called to see if someone could come out and take a look. Unfortunately, due to lack of personnel, they are currently not performing extra services. The owner sat with me on the phone explaining things to me in order to get someone else out here and what might be causing my issues. I thought that was good customer service considering he wasn't the one who was going to be getting my money this time around. As far as someone else saying they wouldn't dig???? I don't know. My lid was about a foot deep and they dug it up both times we had them out here. They did tell me that there is usually a fee associated with having to dig. To avoid this fee in the future, I bought a riser and the tech didn't charge me the dig fee he informed me of. I don't feel like he was scamming me. They were transparent about pricing and the costs involved. I will use them again when I need a pump out. read more

Very disappointed today. Have used this company before, but this time suddenly my septic tank is too deep. Tried to claim they were always here with two people before - not true. Glad they left after reading other reviews. Not sure what has happened, but I won't call again. read more

Beware! Carolina Septic states they charge 229.00 to pump your septic and 35.00 per lid uncover. They come out and perform the work and then bill you additional. They say oh the spot we had to dig was bigger or there were additional lids. The gentleman who did the pumping was very friendly and nice, however when I called and spoke to Mark afterwards-he said they charged me for 2 lids-due to cleaning the back wall/2 lids. This makes no sense whatsoever--if I knew they were going to charge me 70.00 for digging a small hole-I would have done it myself!! I feel taken advantage of and that the company pulls a bait and switch--quote one thing and then bills another. There are many other septic companies out there--I suggest to go elsewhere. read more

Company did an AWESOME job! Our septic tank was full and I called after hours. Mark called me back before 8 am the next morning and had someone here within 2 days. My husband & I called 6 other companies and no others even returned our calls. The employee who showed up, Rich, was very friendly and efficient. The price was very reasonable. Totally recommend Carolina Septic for pumping out septic tanks! read more

If I could give them a zero star, I would. The person we spoke to, who I think was the owner, said they did not want to dig the whole. Said his insurance was high and if the hole needed to be dug more than 12 inches, he would need to bring in a backhoe. That would totally tear up the landscaping. He sounded like he did not want the business. My husband wound up hanging up on him because her recommended we just call another company because the Carolina Septic owner did not want to do any digging at all. His tone was complacent at best and took a turn for totally rude!!! Would not recommend them!! read more