Terrible service!! One star is too high of a rating for this place. Very rude and careless staff is what you will find at Carolina sew and Vac in Cary. I rarely take the time to review any businesses unless I'm happy or extremely displeased with the services. We were sent there by Dyson as one of their repair dealers. We met one of the employees to discuss the specifics of the service needed to our vacuum and it was like he was doing us a favor. Then we had the unpleasant encounter with the owner of the store and he was worst!!!! Very rude, unpleasant to talk to and again careless attitude. After they claimed not to find an issue with our vacuum (who knows if they even checked it) we were simply fed up with dealing with Bob and his sorry staff and decided to save ourselves anymore disgust by taking our vacuum somewhere else. Dyson should stop sending their clients to such establishments. We called them to complain so hopefully enough people can also let them know what type service this place offers and Dyson can stop doing business with these clowns!! Worst experience ever!! read more

This is a wonderful store with extremely helpful owners. I was having a very hard time finding a vacuum cleaner that would work with the very soft new Karastan Smart Strand Silk carpe I recently had installed in my home. I read that a Sebo vacuum might work. I called and Bob told me I could definitely "test drive" the vacuums at my home to see if they worked. When I went to the store he was extremely helpful in demonstrating all the features of two Sebo upright models that I was interested in. I kept them overnight and then returned today to finalize the purchase. I could not be happier with the service I received and the quality of the products they carry. read more

TERRIBLE SERVICE FROM BOB!! I read a review on this place from 2013 and almost thought it was mine. I dropped off my Dyson vac at this place after being directed by Dyson to do so. After a few days a get a call saying they cannot find anything wrong with it. I go in the store and decide it might be best if I show them what I am experiencing. I plug in the vac and start to run when all of the sudden Bob comes out screaming at me saying there is nothing wrong with the vac and practically threw me out of the store. I have never dealt with such incompetence. My experience was terrible and I hope no one has my same experience so shop somewhere else. read more

I have done business with this family owned business for a long time. When Kim and Earl took over the Cary store, they have continued the same warm environment but have updated the shop to include a vast variety of sewing, embroidery and serger machines. My embroidery machine was serviced in less than a week and for a competitive fee. Earl and Kim are eager to answer my questions and offer their recommendations for products like needles, scissors, thread or any other necessities for those of us who sew/quilt/embroider. It is comforting to know that qualified folks are just a short drive away. read more

Owners Earl and Kim made a house call to service my Janome Pro 20 longarm. It's wonderful that they make house calls! My machine needed the timing reset and a new bobbin case. They carefully took the machine apart, vacuumed, oiled and checked all it's moving parts. They tweaked the timing to ensure all was perfect both manually and using the Pro-Stitcher tablet before heading to yet another service call. Everything was left neat and clean as they found it. Early also turned me onto some new side grips that I love. Great value, service, diligence and just a bit more than expectations. read more

I have to thank you for a TERRIFIC Destiny owners' class. I truly loved every minute learning about my wonderful Destiny II embroidery/sewing machine. You made the class so enjoyable, informative and most of all FUN! Thank you for all the hard work you put into preparing for us. Also, thank you for your unending patience with all the gals. I really feel better about using more of the amazing functions that my machine has to offer. Keep up the great support. Kim and Earl - you are the best! Pam and Ruth are very helpful also. read more

Earl has replaced a blade on my serger not once but TWICE. The first time he did it, the screw to attach the blade had been stripped, as it had been put on very tightly by the manufacturer. In my attempt to change it myself, I stripped the screw, which required Earl to order a special piece of equipment to get it off. He worked on it, tirelessly and patiently. He is kind and courteous, does honest work, does not overcharge, and I will return to him again for any further work needed on my surgery or my sewing machine. read more

Needed some repairs on my Dyson vacuum and was referred to this sorry excuse of business for service. I have not dealt with such incopentence and such nasty attitude ever! Bob, the Owner, is the worst! For a simple vacuum repair this turned out to a very sour afternoon for me and I would like to let everyone know this establishment seems to treat patrons of other ethnicity differently than others. Such a shame for a business to treat customers this way now a days. Go somewhere else. read more

My first time visiting Carolina sew n vac in Cary, N.C. and I was surprisingly met with a welcome smile and help with my machine. My machine wasn't sewing that well and once I took it in the gentleman I believe Mr. Earl took my machine plugged it up and starting a ditch. He knew immediately what I did wrong. A few seconds he had it fixed. Their customer service is just great which is very hard to find these days. My new place and new friends. read more

Wonderful service. Dyson referred me to Carolina Sew and Vac. I brought my machine in on a Monday and Jeramy met us at the door. He was as nice as could be. He said machine would be ready by end of week. He called the next day to let me know it was ready. The fee was nominal and my vacuum is working great. I won't hesitate to go back,. Hope I don't have to but it is nice to know if I have a problem I'll be taken care of. read more

I took my sewing machine in recently for a quick repair in the midst of the holiday rush. I was so pleased to see the recent changes in this shop! Kim and Earl took care of my machine and I was able to get all of the supplies I needed to get me up and running again quickly!! I love knowing that there is somewhere in Cary I can get wonderful service with smiles AND the supplies for my sewing and embroidery!! read more

I had my first machine quilt a few years ago and was so happy I followed them to their new location in Cary. Earl is so nice to deal with, and always takes the time to get it right! They've gone above and beyond on my 2nd quilt and it came out BEAUTIFUL. read more

Excellent customer service! My machine had broken and I had know idea why it was acting up. They had it fixed in a week. Definitely recommend this to anyone who is interested in sewing because they also have a big selection of items. read more