Avoid this place. I cannot stress this enough. I had a bad fall; unfortunately, this was the closest urgent care center. When I arrived - there was no one at the front desk for more minutes than I could count because I was in so much pain and still in shock. I chose urgent care over ER because of the cost and because I had used urgent care facilities before with no issues. A wide-eyed girl finally came to the front to help and after waiting, I was shown to a room where it took forever for the provider to arrive. That's fine - I know - waiting is part of the deal, however, it was clear she wasn't listening to me, didn't care, and was trying to get on with her day. She said they would get me an X-ray. After another wait, the wide-eyed girl arrived to take me to x-ray where she - now read this part very carefully - She flipped through an instruction book to determine what kind of x-ray to give me. She even seemed to confer with me, as if I had the slightest idea what she should do. THE X-RAY TECH DIDN'T KNOW HOW TO X-RAY. After taking most likely the worst images of a broken foot one could ever imagine, I was sent back to the room (walking by the way - no wheelchair - nothing offered) where I waited for the provider to come back and tell me that I had a VERY BADLY SPRAINED FOOT. Now I'm not a medical expert at all - but my mother is a nurse and I just knew that couldn't be all that was going on. This provider ordered me a surgical shoe - which I paid for - and told me to 'baby it' then sent me on my way with crutches (also paid for but that part doesn't rankle me as much). I started driving away, then drove back because I could tell just sitting in my car that this was not a sprained foot. The provider met me outside and told me it was, that she had looked at the x-ray and that's all she saw but the radiologist would contact me to confirm it later. I went home, tried the shoe, the foot was so clearly broken. I went back down to the car and got to Duke Urgent Care where they confirmed it was BROKEN. When they showed me the x-ray, I kid you not, A CHILD COULD HAVE SEEN IT WAS BROKEN. I child who had never seen an x-ray before would have noticed the line in the bone and at least been curious enough to ask 'what's that?'. DO NOT USE THIS FACILITY. They will waste your money, put you at further risk, and charge you for things you do not need. read more

Waste of time and money. Their brilliant solution was for me to keep doing what I had been doing for symptoms which I told them wasn't working and the one thing they thought to do, which was call in an antibiotic, the failed at. The antibiotic was never called in. read more

What an absolute travesty. Urgent care is more like I don't care. I was seen and dismissed. The "provider" took a look at my fingers which I'm surprised she even saw because half of the lightbulbs in the room were out, and dismissed it as 'doesn't look so bad.' She did absolutely nothing except prescribe medicine to the wrong pharmacy and when I asked her, do you have anything you can give me handed me some bandages and a roll of tape to keep them on. Paying what I did it would've been nice for her to actually bandage my fingers instead of just handing me the supplies. Please don't go there. Stay home. Have your child diagnose you . you're gonna get a better outcome and pay less for it. read more

Excellent service and quality of care. This is the third time we've used Carolina Urgent Care at Timberlyne and we've had consistently positive experiences. The wait time is minimal and we've always had our questions answered and our health improved! read more

Went for a simple UTI. Was treated vert quickly and staff was professional and friendly. When I received the statement from my insurance...they were billed $2096.00. The lab invoiced the same test for $105.27 fifteen (yes that 15 times). WHAT!!!! When I called billing, they said it was the lab's responsibility but would not give me the number to call, or the name of the lab. Sounds like fraud to me. read more