While Carolina's Dentist presents a polished, visually impressive facility and benefits from a large volume of positive reviews, my experience raised serious concerns about clinical care, communication, and administrative practices.
At the outset of my visit, I clearly disclosed that I experience dental anxiety and asked that language be used thoughtfully. Despite this, the dentist repeatedly referenced a root canal multiple times, even after I stated that it was not my primary concern. This approach demonstrated a lack of sensitivity to patient communication and anxiety informed care.
During the examination, excessive probing of a tooth caused damage and discomfort. Shortly thereafter, the provider changed without explanation. The dentist I originally scheduled with and arrived early to see was replaced by a different clinician who appeared inexperienced. Patients should be informed and given consent when there is a change in provider, particularly in a clinical setting.
The checkout process compounded the experience. I was provided incorrect information and required to prepay approximately $100 for a future appointment. I left the office visibly distressed.
Following the visit, the practice sent a formal request for feedback. I responded honestly and constructively, outlining concerns and opportunities for improvement. No response or acknowledgment was provided.
Before Christmas, I canceled my follow up appointment and requested a refund for the prepaid amount. I was told the refund could not be issued until insurance cleared, despite the payment being for a future visit and unrelated to insurance processing. I followed up on this issue five times. As of the end of January, the refund has not been received.
Each inquiry results in the same response, that the check has been sent, with no confirmation, tracking, or resolution. The amount may seem modest, but the lack of accountability and transparency is significant.
For patients with dental anxiety or those who value clear communication, continuity of care, and ethical billing practices, this experience should give pause. A modern facility and strong online presence cannot compensate for failures in patient centered care, responsiveness, and basic administrative follow through.
I hope this review helps others make an informed decision. read more
