This is the secret Galleria dry cleaner on Westheimer that I've been going to for years. My clothes always come back crisp and clean, and they never fail to be consistent. Doesn't matter if it's a blazer, slacks, or a delicate piece, everything's handled with care. They're quick, reliable, and honestly just easy to work with. I've never had a single issue. If you know, you know. Total hidden gem. read more

I had a very bad experience here they kept my clothes and gave me half and about 2wks later I went into my closet and noticed I was missing clothes I called and they were so rude and even tried to negotiate me into paying for holding clothes they forgot to give me had I not reached out they would probably be wearing or selling my clothes don't come here read more

Unfortunately my dress was ruined here. Then tried to blame it on me for having a pen in the pocket. The dress didn't even have pockets! Got paid back a fraction of what the dress was worth. I had to go back 2 times because the dress "wasn't ready" until she finally admitted it had been ruined. Then I had to go back a third time to get my compensation. She didn't let me keep the dress and wasn't going to let me see it until I sternly requested. Pricing was great... but at what cost?? read more

Carols Cleaners does a beautiful job with everything from wash and fold to bedspreads and comforters. I highly recommend this business.

Always look forward to using Carol's whenever in town visiting family and friends. Great Houston tradition.

she is so rude, like if the services were free and she's doing it as a favor. The guy is very nice and helpful. Also she's very rude when a customer loses a ticket. I mean there's a reason why a name and a phone number is given because people lose little tickets !!! read more

Carol is magic. And I just don't know how she does it. Been going to her for about a year now and there isn't a stain so far she can't remove or stitch that can't be fixed. Love this family-owned business so much! read more

I have been going to Carol's Cleaners for quite some time. However, I cannot continue using them because of the arrogance of the owner and extremely unpleasant interaction I had with her. I have never experienced someone be so rude to the customer. The poor customer service is not worth it. It's unfortunate because I was happy with the quality of the dry cleaning. However, there are other dry cleaners in Houston that have quality dry cleaning while also showing respect towards their customers. read more

This is a dry cleaning business. You take your clothes in and they clean them and you pick them up - and they do that pretty well and at a reasonable price. The are open early too, which is nice for people who have jobs. It looks like most of the reviews about this establishment are misleading, however. I trust everyone knows this is a place where they clean your clothes and isn't an emotional support group or therapy practice? If you're looking for a place to make you feel the warm and fuzzies I'd recommend the Ronald McDonald foundation. Otherwise just expect to drop your clothes off and have them cleaned like 99% of other dry cleaning places and move on with your day. read more

Thank you for all the alterations and dry cleaning you've done for me over the years!!! I greatly appreciate Y'all and your hard work!!!

Carol has saved more clothes from stains than I can even count. The hardest of hard stains like wine, raspberry juice, you name it. We have a saying in our house....... It's not over until you've tried Carol's Cleaners!!!! read more

I moved to the Galleria area last year and was looking for a discount cleaners. A friend recommended Carol's Cleaners on Westheimer. At first glance, it looks like an everyday dry cleaner, however the service is exceptional. Carol and her son (family owned) do the check-ins, they are always friendly and welcoming. During busy times (7am-9am) there is occasionally a short line, and they both do their best to hustle and get you in and out quickly - so important when dropping off clothes on the way into work. What impressed me the most, is the quality of the cleaning, and high-end packaging (no labels stapled to clothes, tissue paper inside my work shirts to keep collar and arms nice, and clips on hangers for pants so they don't come off the hanger in your car). Carol's Cleaners has a top-notch, quality feel to it, like the type of service and quality you would expect in a very high-end dry cleaner, but the pricing is reasonable. An added bonus - they remember frequent customers and make them feel welcome. Also, I've had minor alterations done and have been very pleased. Highly recommend them! read more

Mean lady. Over charged. Huge attitude. Horrible dry cleaning. I walked in during their rush time, one day. There was a line of several people in front of me and they were well taken care of, except when it was my turn. Once I approached the register, the older woman that was attending me, was short worded and rude. Not once did she look me in my brown eyes. I couldn't think of any other reason why she would be mean to me, especially the fact that I was probably the only person in line that was polite (I treat everyone the same, just like my mother raised me). After, her poor service, I still managed to leave 3 button up shirts. I was told it would be ready in two days, so I show up after the two days (I gave them an extra day), but only ONE SHIRT WAS READY. . . . I had no choice but to take my only clean work shirt. When I checked out, with the same lady, the total was about $14! Again, I politely asked how much the shirts were a piece and she was so bothered. My mind was blown. The only reason why I stopped by that place was because a co-worker suggested it. He even told me that the most he pays per men's button up shirt, to be dry cleaned is $2. I even mentioned all of that to her and she was shutting me off so quick and told me she didn't know what I was talking about. Went to work the next day (finally picked up the other shirts) and none of my work shirts stayed sharp. They were limp, as if no product was used and they still had a few stains. Smh Oh, and I spoke to my co-worker about my experience and he was reassuring me if we were talking about the same place. Yes, we were. Carol's Cleaners, off of Westheimer, in between Winrock and Hilcroft. Across the street from Miyako' s. Beware of the selective service. read more

Carol's is the BEST! She was overwhelmingly referred to me by multiple people when I first moved to Houston over 10 years ago. I recently attended a formal function and in doing so I needed to purchase a dress. Unfortunately it appeared that the dress had been worn and returned to the store so I took it to Carols on a Thursday and got it back Friday afternoon in time for my event that evening and the cost for a rush cleaning was $7. Instead of dropping the dress off the next day back with Carol, I tried a cleaner close to my home. I picked up my dress this morning and was floored when I was informed that the cost was $19...WOW! The dress was cleaned and looks fine, but I can't justify an additional $12 for just one item. I can't imagine my tab if I had dropped off a number of items here! This is a fabulous family run business. Great service, great prices and I'm still amazed and in awe how she can remember everyone! read more

And be honest I really can't understand the people who are giving her five stars or at least four. Yes sometime she can be grumpy from time to time. At the same time she has been working hard for the community for a very long time. She provides service that very few of us want to do... laundry. She never would cheat a person out of a dollar and her prices are reasonable clothes are done on time and if I tell her I need something earlier she normally just smiles and says well you should've dropped it off earlier, but I'll see what I can do. I mean really what more can I ask for. read more

Great service HORRIBLE PRICES! Make sure you get a price before agreeing to the service

Carol's provides excellent cleaning services!! Compared to the numerous cleaners Carol's is the best.

If I could give them a 0 star rating I would. First off carol is soooo rude it's ridiculous. I brought 4 of my pant to be altered & she told me it would be 16 a piece but nowhere did she mention it would be 16 dollars for each thing that she altered. I come to pick up my clothes and she charges me 138$ so I asked and they were just so rude about it. I would not advised anyone to come here. There customer service is terrible. Carol you and your staff need to do better or get some training on what customer service really is. We are doing you a favor by supporting your business so we don't have to come to you. read more

Horrible Prices, rude staff and also seemed not to friendly thought this location was good for me inspite of high prices and on top of that the Gentlemen today was rude, will not support this BUSINESS IN THE FUTURE. read more

I tried Carol's because I always see the coupon on the back of my Kroger's receipts. I thought it wouldn't hurt to try! I put in $40 worth of shirts ( at about $3 each ) and a dress to be dry cleaned. I guess I should have specified I wanted the items NOT wrinkled when I got them back. They were not only wrinkled but there were no creases in the sleeves. Who wouldn't crease the sleeve of a button up shirt? I'm confused! Due to the very poor attitude of the woman I didn't even say anything. Wasn't worth it to me.....Just hung my head and kicked myself for trying a new place based on a coupon! Would not go back! Attitude of the staff is terrible and I am having to re-iron over 10 shirts because they are wrinkled! I am not even sure that they did more than take them from me and hang them up then give them back a few days later! read more

They seem to do an adequate job of dry cleaning and ironing, but are a bit on the expensive side. Considering they are more expensive, you would expect great customer service. Instead, you must interact with staff who are uncourteous and unwelcoming where the dialogue is disrespectfully curt. After looking through my clothes this weekend, I noticed a couple of broken buttons and some dirt on one of my nice white shirts that shows they are not even good at dry cleaning... So I'm reducing them to 1 star.. read more

I've been coming here the last few years from a recommendation from my boss. Its' a family own business and it is extremely busy at times. I've never experienced an issues bringing my dry cleaning here. Carol's is the only location that can actually remove stains and dry clean any of my white wool coats, jackets, pants and dresses. I've had issued in the past with previous dry cleaners that informed me white was "too" difficult to clean. Reasonable price, accurate turn around time to pick up your clothes and friendly service. I highly recommend her. read more

Carol's Cleaners is so dependable and efficient. I have never been disappointed with the timeliness and quality of service. I feel so fortunate that this establishment is close enough to home to make it very convenient, but I know people who drive across town to use Carol's. read more

I had been using Carols Cleaners for about three years. Prices were reasonable as is the quality, though the personal interactions leave ice cold. It is a busy place and s great Location. But I'm through with the rudeness and increasing prices. Suddenly my last two tabs were over $60 for about 16 pieces last time, mostly shirts (dress and sport). When I reviewed the detail and went back to clarify that there must be a mistake, she was very rude and said it's because some shirts cannot be dry cleaned and are hand washed! Since when? Then as I politely asked it wasn't so before she cut me off and turned to other people behind me in line. Never again. Good bye. read more

Carol, you have officially lost a customer whose family has been supporting your business for 20 years. You are rude, you are ungrateful and you have absolutely no business interacting with customers. Is it completely lost on you that the only reason you can stand behind that counter with the nastiest look and rudest comments is the people like me and your other customers? Shame on you for being like this and forcing life long clients to leave for no other reason than your abhorrent attitude. read more

I called Carol's the other day to inquire about dry cleaning specific clothing, and I got Carol on the line. She wasn't really friendly or welcoming, and sounded as if I was bothering her. Umm, hello, I'm a customer who's potentially going to give you money for your services. I went in and dropped off the pieces today, and even when I asked the guy who took them, "Have you guys handled pieces like this before?", he gave me a "Are you stupid"/"DUH" look. After picking up the clothes, I see that they did a good job. However, NO doubt CUSTOMER SERVICE needs some major improvement at this local business. You can have ALL the business volume ever, Carol & staff, but that kind of attitude doesn't cut it ... anywhere! read more

Carols Cleaners - next to El Patio 6452 Westheimer Rd Houston, TX 77057 I took two (2) brand new , first time cleaned,, Talbots & Jones NY  wool slacks, to this dry cleaner and picked up order day before needing the wool slacks and the new slacks were not in order picked up! I returned following day and Carol was VERY RUDE & INDIFFERENT to my  $200 loss!  She was approached four days later and still rude and indifferent. First and last time to use her business ! read more

Carol's is the best. Efficient, reasonably priced, great quality service. Carol is one of the hardest working, most conscientious people I've met and has my loyalty. God bless Carol and Carol's Cleaners! read more

$14 for 3 heavy starch button-ups. Dropped off Wednesday afternoon, order was ready by 5:30 Friday. My shirts were still wrinkled in the front upon pick-up. Although within 1/4 of a mile from my house, I will not be returning. read more

Good service, does all kinds of cleaning including drapes duvets, folded shirts, etc. I am a long time customer and have seen the good and bad days as we all have, but this is the best cleaner in Houston hands down. read more

‍‍‍‍ . I have been going to this place since 2000, it was great then until after 2010 start getting bad. It went from bad to worse. They have damaged couple of my expense cloth including my wife cloth , Carol has attitudes and need to see a Dr or somebody for treatment before this end up in court for damaging my stuff and people stuff. When you complain she doesn't care and make the situation even worse. Brought clothing she damaged to re clean and fix, she damaged them even more on top of that she overcharge, double charge sales tax, this a fraud. This been going on for quiète a while, l have kept all my receipts and tickets from 2003 to now to prove that. There is a reason why they asked you if you need a receipt smh. I do not recommend this place, Stay away from it, stings, she needs to go out of business or sale it to somebody else who can really take care of customer. For the price we pay, we deserve better than this smh read more

I've been using Carol's cleaners for quite some time. She always affordable and they do such a great job on my clothes. We have been going there, my wife and I, because she didn't give us some crazy price after going to other places and getting charged ridiculous prices for easy stuff. Thanks Carol's. I would highly recommend this place. read more

Carol is the best! Great prices and always does a nice job. I first started coming here years ago recommended by a friend- I always bring my linens here as well as all of my husbands shirts/pants/ etc.. read more

I always come to Carol's cleaners when I want delicate or important pieces cleaned or when I have some gnarly stains because I know they will do a great job. That being said, Carol is not the friendliest person in the world, or the neighborhood. She's polite at best and often her behavior is borderline like you are bothering her by putting money in her pocket. She's only come close to being down right rude once and I believe she caught herself and tried to make up for it the remainder of our interaction. I am usually a stickler for customer service, but I guess you could say I'm more of a stickler for having my garments well taken care of, which her business absolutely does. Everyone doesn't have a sunny disposition and while that would be preferred, as long as she's not rude, I can deal. Yes, they are a bit pricier than your standard cleaners, but you know that your garments will be cleaned well and returned to you like new. read more

this is a great cleaner. They have good prices and reasonably fast service. Owner operated so the quality is personally maintained. The occasional broken button is readily fixed without hesitation. I have been going here for a long time and the long term, consistent quality is better than I have experienced at other places so I give Carol's Cleaners full stars. Nice job. read more

I just don't get it. We have expensive clothes and Carol has done a fantastic job for years at reasonable prices! I don't get the reviews less than 5s. Many years ago we used other cleaners and their alterations within 5 miles of her business and nobody can beat her service. Period. read more

First of all, I had to deal with an old woman that was extremely rude to both my husband and to me. When I got my vintage faux-fur jacket back it was SO strong with chemical odors I couldn't wear it. I hung it outside all day and it still smelled very strong. I can't wear it to church tomorrow as planned and I think I will have to just throw it away. The smell is worse than anything I've ever smelled, like kerosene. I know it would make me sick if I wore it and I will not hang it in the closet with my other clothes. I should take it back but it would mean a fight with the old bat. I think I will however, I'll just have to be prepared for her attitude and insulting manner. read more

I've used Carol's Cleaner's for years. The owner, namely Carol, has gone out of her way multiple times when I was in a pinch. She holds high standards of her workers and makes sure all garments cleaned meet her satisfaction and ultimately the customers'. I highly recommend them! She also will handle alternations and repairs on-site. read more

I took my coat to Carol's cleaners and they ruined the collar, it was real fur and they burnt it so it looks like they shaved it , the attitude of the owner is horrible, she treated me really bad, a costumer does not deserve that, I will never go back , I do not recommend this place at all!!! read more

I switched to Carol's 6 weeks ago to avoid being ripped off by high prices and fancy hangers at MW Cleaners. Carol's does an excellent job on laundry and dry cleaning at very reasonable prices. I have been very satisfied and highly recommend this place. read more