My review is primarily on customer service after they made not one, but two mistakes. We have ordered pies as part of fundraisers with a favorite being pumpkin cheesecake pie during the last few years. This year the fundraiser didn't happen, instead my sister drilove to Nanuet and purchased the pies in person. The pecan pie was amazing! The pumpkin cheesecake, was not received instead being a terrible pumpkin pie. As the pie accompanied us to Thanksgiving dinner, NO ONE ATE IT! I called Friday and was told this happened a lot! I could bring the wrong pie and pick another up was their answer!! Friday, my sister was at dinner, no pumpkin cheesecake!!! WTH! I expect a business to make good, offer something, say they are sorry...NOTHING. read more

The cakes are and I'm sure will continue to be amazing!! The staff at the front counter though?! OBNOXIOUS to say the least. I have yet to have one experience where I've felt welcome, or properly taken care of. I genuinely thank the gentleman who was standing there when the woman at the retrieve area immediately said no to a cake I inquired about. He went back himself and came right back with it. read more

Red Velvet Cake! Beautiful and delicious! Ordered this cake online to be shipped to my daughter-in-law for her 30th birthday in the midst of the Covid-19 lockdown. It arrived in beautiful, fresh condition with a 1 day delivery, on her birthday, just as stated when I placed the order. Pricey to ship a cake but worth it. I would do it again. Thank you Carousel Cakes and Goodbelly.com for being there when we couldn't! read more

Birthday time for me! More importantly what cake should I indulge in to celebrate? Searching for various chocolate cakes, I came across the Brooklyn Blackout Cake; seemingly a cake of the past, relegated to myth and lore. Reading about this cake, one of the best versions available was made by Carousel Cakes, so despite a pretty lengthy drive (70 miles one-way), I decided to pay a visit to their bakery. Let me tell you, it was worth the drive! The New York Blackout Cake was so yummy. The cake was ridiculously moist, bordering on a fine line of being too soft (where just a bit of extra softness would cause the cake to collapse), but stable enough to stand on it's own. I swear you could cut a slice with a piece of regular copy paper. These attributes show the skills on the part of the baker(s) at Carousel. Nestled between the soft cake layers were three layers of chocolate pudding. The pudding had such a delicious milk chocolate taste, but was not overly sweet. The pudding's texture was so perfect for me, with a consistency and texture akin to a slightly thicker version of whipped cream. My only quibble, as small as it may be, was the crumb the entire cake was coated with. I was expecting the crumb to provide a nice change up in texture from the supremely moist cake, but it was devoid of any crunch. The crumbs were almost the same texture as the actual interior of the Blackout cake, so it really added no benefit to the experience. Nonetheless, I was so happy to enjoy a slice (well it wound up being two slices) to celebrate my birthday! read more

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Our go to place for all our holiday cakes and treats. Unbelievable quality that can not be matched time after time. Get your order early. They are a busy place. read more

I asked carousel to make me a custom cake... boy did they make me one beautiful and outstanding custom cake. As a food influencer, I wanted to do something fun for my followers sharing how I reached 6,000! They did an awesome job making a rainbow cake with sprinkles can't wait to order here again!! Awesome job 5/5 stars!:) read more

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I've ordered many of cakes from here last year both my kids birthday cakes were from here the blue and red velvets were hits that's it! I was totally pissed when I picked up my daughters second birthday cake which was requested to print a photo of Mickey Mouse in the cake. The photo already had "Happy Birthday" on it so I requested that they only write my daughters name on the cake. If I had picked up this cake the day before I would've demanded my money back. I got a tiny sloppy photo on the side of the cake and and "happy birthday" on it TWICE! I was so embarrassed of this cake and wasted my money. And the girl was super rude and unapologetic when I told her the cake looked horrible as if I offended her. She didn't say a word just sat there rolling her eyes! Just look at the photos I mean really what the heck is that! read more

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We are visiting from San Diego for the holidays. My aunt took us to this bakery and we walked out with 3 bags of cupcakes and cookies. Amazing designs and really delicious Christmas cookies. They melt in your mouth! We are back to pick up more cookies to bring to another family gathering! read more

A few friends recommended going to Carousel Cakes for a 30th birthday cake. It came out exactly how I wanted it and was absolutely beautiful. My friend absolutely loved it! read more

Carousel Cakes - Butter cream frosting and cream cheese filling - Bakeries Near Me - Nanuet, New York

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We ordered cupcakes for our sons 22nd birthday. The were moist and delicious!! Such a treat! Enjoyed by all

just gotten a red velvet cupcake from carousel this afternoon, it was their Tuesday special. it was delicious. i had their cakes too, and they were delicious,. will be back again soon read more

Cakes and cupcakes are delicious! Def my favorite cupcake spot in rockland. The snickers cupcake is my favorite. read more

Carousel Cakes - Snickers cupcake - Bakeries Near Me - Nanuet, New York

We bought our cake and pie through a fund raiser. I was happy to know that they offered fund raisers for the community and therefor was quick to sample their products. I'm a lemon meringue girl myself but they have nothing similar on the menu so we settled with a pecan pie and the chocolate mousse cake for the man. The orders were delivered correctly and presentation get's 5 stars. The next day we ate the pecan and it was alright. Nothing to mail home to mom, but good for a $15 pie. The chocolate mousse cake I didn't get to sample at first because the MAN decided to hide it in the freezer in the box under a bunch of things and pretend like he wasn't digging into it for weeks... What. A. Butt. Oh sure, it was for him, well so, what if I just wanted a piece!?! Anyway I took a piece eventually and it was yummy but not my thing. So more for him =P So far I'm not really impressed. I would get the chocolate mousse again for the man but then I'd have nothing for myself, and we can't have that. So for now I'll have to try somewhere else. Their cakes and pies are pretty "classic." read more

The blue velvet cake is beautiful and delicious! Moist and perfect!! The service here was wonderful as well ! I was referred by a coworker and really can't say enough good things - I've referred relatives and now we are all customers for life ! The carrot cake is also a fave! read more

Carousel Cakes - Blue velvet was a hit at my holiday get together!!!! - Bakeries Near Me - Nanuet, New York

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I ordered a cake through Goldbelly and it arrived today. The Espresso/Bailey's. The cake is delicious. It is the best cake I have ever eaten in my life, plus it arrived here in Texas in perfect condition on an 88 degree day. I was born in NY and spent the early part of my life there and immediately recognized that taste that you only find in baked goods there. What a great memory. Recommended without reservation. read more

Customer service is poor here. They are rude and act like they are doing you a favor. I like the blue velvet cake but you can basically get cale that's just as good with way better attitude like anywhere else. read more

I've known of this place since my mom used to get the Carrot Cakes here in the 80s. If you're not a local, it's not easy finding this place or even knowing about it. With Rockland Bakery about a mile away, it's interesting this place is around. Definitely could have more action if the storefront was more inviting instead of a brown brick warehouse exterior with a cumbersome parking lot entrance. The sales girl/cashier/everything else could have been more enthusiastic. And there's a charge for writing? Shouldn't that be free like other bakeries? I had many options to choose from but not wanting to pack on too many pounds, I got the tried and true Carrot Cake. I haven't had this since the 80s. Not what I remember and it is filled with raisins and shredded carrot. Could be better in terms of not being so hearty, but great nonetheless. Did I forget the prices are amazingly reasonable? Must go if you need cake! read more

Carousel Cakes - 7" Carrot cake - Bakeries Near Me - Nanuet, New York

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They have a great selection of cakes and I called ahead to make sure they would have the one that I wanted in stock. The woman on the phone was pretty short with me, but I still figured I would give this place a go since they had the exact cake I wanted for my boyfriend's birthday. Prices are totally reasonable, too. I bought the Peanut Butter Chocolate Cake and we loved it! I was super pleased with my purchase. The only thing is, they freeze everything, so if you are picking up a cake the day of, make sure you have at least 3 hours to thaw it. read more

Carousel Cakes - Peanut Butter Chocolate Cake - Bakeries Near Me - Nanuet, New York

Carousels has been my go-to cake spot for a few years now! Anytime I am purchasing a cake I come straight here! The RED VELVET cake is absolutely amazing!! My friends know to purchase this for me every birthday. They have the best service, & recently their customer service went above & beyond. Last week I had a custom cake made for my best friends 25th birthday...I had ordered it about 12 days in advance to be on the safe side! The young lady who took my order wrote down what I wanted & the size/design. I had emailed the design as she told me right there on the spot....well the day I was scheduled to pick up the cake the design I had ordered was completely messed up! It was a miscommunication error played from the associate to the decorator & even though I needed the new cake within the 4 hours they made it happen!! I was extremely happy and my best friend loved her cake! Now I just need to stop convincing myself I need a red velvet cupcake often to turn bad days into good haha! read more

Carousel Cakes - Custom Elephant cake (red velvet 12" round) - Bakeries Near Me - Nanuet, New York

Excellent staff very nice . Cake was delicious would go back for sure. Many flavors .

The cake was amazing !! Had a last minute dinner party & I got just what u needed and more. I'm disappointed in myself for waiting so long to visit this place after moving here. Definitely can't wait to try every cake they have read more

Why is it that the counter staff has an attitude. They act like they are doing you a favor, very abrupt, bordering obnoxious. I have ordered cakes for the last 20 years and always leave with not have a good customer experience. I come for the product but the staff need training on customer service. read more

Your cupcakes and the strawberry shortcake are amazing! The strawberry shortcake tastes just like the good humor ice cream. Your carrot cake was kind of dry and had too much carrot in it. It was ok. I'm just going to stick with ur cupcakes and strawberry shortcake. read more

I love Black Forest Cake. This is certainly not it. It masks as a descent chocolate cake but not even the greatest. First time I had Black Forest Cake was in Banff Canada many years ago. It was made the old fashioned way. Carousel makes it look like black forest cake but it is a far cry from the real thing. They should drop this cake from the store. I want my money back. read more

Watch out! The company is a bunch of liars and practitioners of false advertising. In September 2020, I ordered a rather pricey chocolate fudge cake from Carousel Cakes (through goldbelly.com) for my father's 90th birthday because his mother used to make them for him when he was a kid. I remember that the girl I talked to at the company assured me that there would be actual chocolate fudge in the cake, or on top, not just your run-of-the-mill chocolate fudge flavored frosting et al.. Well, I was lied to. There was no chocolate fudge either in the cake or on top, just your average chocolate fudge flavored frosting and filling. When I complained, I was only offered the standard "10% off your next order." B.F.D.! This company should not be allowed to write or advertise that they make cakes with chocolate fudge, when it is only chocolate fudge flavored. I was hoodwinked and will never use this company again. read more

Not even close to what was expected for the price. The cake, all said and done cost $65 to ship one state away. It looked nothing like the advertised cake. The tiny cake arrived and tasted dull. It was a waste of money and cake. Should have bought from the grocery store. Could have purchased 3 full-size tasty cakes for that price. Don't waste your money on hype. Popularity can go somewhere when it comes to cake. You want a good one. read more

The girl working the front counter acted like I was bothering her by ordering cakes. There were two of them. The younger one was much nicer. The one that took my order brought the cakes out. Opened to show me. Closed them. No thank you or anything. Just walks back to office. Just terrible customer relations! read more

Love the blue and red velvet here! Always fresh and many available on the spot! Area has alot of parking so you can grab and go!

Used to love the cakes but I agree customer service is horrible! My husband ordered our gender reveal cake from here and they put the gender on the slip that they gave to him when he picked up the cake! Useless money spent as the surprise was ruined for him! And when we complained they seemed unapologetic. For a company that is so widely used, you would think they would have a system not to ruin the purpose of the cake! read more

For my birthday this year, I was surprised with what I was told was called a "Blue Velvet" birthday cake from Carousel. I don't know what they put in it, but the cake falls under the heading of "to die for." This was our first purchase from Carousel but it won't be the last. If the rest of their fare is as good as their Blue Velvet, they have some new fans. read more

Man, customer service really sucks here. Had to walk out bc of how rude staff was being to others. Not worth my business.

The cakes are okay - nothing special. Customer service was horrible. I was ordering cakes one day and I was told that it is ridiculous to write "Happy Birthday" on every cake I ordered and the woman laughed at me the whole time I was on the phone with her. She then proceeded to tell me its not worth it to deliver my "tiny" order of three cakes. Save your money and go to a place with better quality cakes and courteous sales people. read more

I ordered a cake for my daughters birthday. Looked good tasted like crap. This place is overpriced and lousy.

I was very excited to purchase a cake from here as many of my friends have. I went in to speak to someone and the short haired older woman who is in the Front was so rude and condescending that I had to walk out... I suggest getting someone else for the front of the house if she's going to speak and treat people that way. You just lost a potential customer and I took my business elsewhere read more

Best place for cakes and cupcakes. They've also just opened a few cupcake shops in the area. This is the warehouse store - you walk in and its a tiny room with a desk to order from; it is not intended to be a fancy bakery location. You order the cakes off of lists on the walls, there are also a few color photographs. They have a small cupcake display case, and another case to display a few examples of cakes. After you order, they bring out the cake in the box and open it up for you to make sure you want it. You can also have them write "Happy Birthday" or other such sayings. They also have a book of photographs available to order a speciality cake. These cakes are made at wholesale prices (about $15 - $30 each) and they sell online for $50+! Online they also have a whole list of New York restaurants they sell to, people pay $6 - 10 a slice in the city for the same cakes. On Fridays, they sell slightly damaged cakes with nicks or dents, but nothing that bad at a discounted rate. Cash only. Family Favorites: Chocolate Mousse Surpreme (in the words of my MIL "This is so delicious that when I die, just smear it all over me!!" LOL. What a picture.) Triple Chocolate Mousse Surpreme (layers of chocolate cake between white, milk and dark chocolate mousse) Red Velvet (Oprah made it famous for a reason!) read more

Still love this place but was disappointed when I ordered a 2 Tier cake for my daughters first birthday. I drove from Queens New YORK to get this cake. It did not make it home. I think they use buttercream on the outside instead of fondant which tastes a lot better but I needed the cake more for the look this time than the taste. Had they froze the cake it would have made the drive home. When I opened the box at home the entire top tier had slid off and the B E and R were ruined. Some stars came off and the rainbow melted a little. Real bummer. This cake was for a photo shoot. It tasted great though. I called to see if they took a before picture so I could still post it. They said if I bought the cake back they would try to fix it but I live too far so I declined. I recommend you guys freeze your specialty cakes along with your other cakes and cupcakes. read more

Carousel Cakes - Mickey Mouse Clubhouse blue velvet - Bakeries Near Me - Nanuet, New York

I recently ordered a custom cake for a large party. It tasted average but came out looking super tacky. While trying to order the cake over the phone the young woman on the other end continuously interrupted me and changed every idea that I had said I wanted for the decoration of the cake. When they say they're decorating with silver leaves they're not talking about creating the leaves out of frosting and putting edible metallic powder on them. Expect dollar store quality paper leaves. read more

I have to agree as I have been there many times and used to work for a company that sold for them.. Cakes are good but they are the RUDEST people you will ever encounter. read more

I brought a picture of a cake with a heart and angel wings coming from the heart on a cake. The girl on the other side of the window at Carousel laughed at the picture and rolled her eyes as the woman asked her if she could replicate the cake. It is unfortunate that because her inability to make such a piece of art and that she had to make a joke of my request that I am giving Carousel such a poor review. Previous to this experience I would have given Carousel five stars because their cupcakes are amazing. I will not be returning to support people who have no manners. read more

I visited New York for my 50th and a friend bought this blue velvet cake it's was delicious that I went back home to Los Angeles and decided to order one for my daughters birthday I was very disappointed on the price I paid I was charged 49.00 plus 35.00 shipping total 84.00 for a 7" cake when I store they charge 23.00 for a 7" and 34.00 for a 10" so I was like ok I'm paying 49.00 not even the price for their 10" what a rip off I wasn't even able to share the cake for my daughter guest because it was so sml their way over charging for that little piece of cake plus u have to pay shipping I called carousel cake and the lady was so rude don't buy that cake to be shipped out not worth the price they charge the cake is delicious but tooooo small for the price very very disappointing ‍ read more