I've been a loyal customer of Carpet Carousel for roughly 20 years. I will never give them another cent!!! New management and ownership is beyond rude. Jobs aren't finished on time, rugs are priced at a premium for sun-par service!!! Considering all the other carpet companies in the area with impeccable service, I'd steer clear! read more

We recently purchased some carpet to redo our bedroom. We visited a number of carpet stores and found Carpet Carousel to be the most helpful and have the most knowledge of any of the three. The associate in the store when we first went in asked us a number of questions as to what we were looking for and then showed us some items that fit our description. Once we made the decision to purchase carpet from them they had person (Jason) come out and measure. He too was very helpful and very honest. The actual install went very well with two workers spending over eight hours removing and replacing the carpet. The were very neat and made sure everything was cleaned up and the furniture moved back to it's original position. You cannot go wrong purchasing from Carpet Carousel. read more

While I didn't make a purchase from Carpet Carousel, my customer service experience with Marjorie was exceptional. I live across the country, but was in town visiting family while on a deadline to make a flooring decision. Marjorie confirmed promptly by phone that they had the board for the style of carpet I needed to look at in person. When I visited the store, she was incredibly helpful, knowledgeable, and patient. I was so impressed by her level of service, despite her knowing that I wasn't in a position to buy from their store. If this is how they treat people who can't buy from them, it seems like it would bode quite well for those who can! read more

Stairs and hallway carpet installed today. Just a beautiful installation where someone took the time to measure correctly and then install perfectly. I highly recommend read more

Walked in, staff all masked up when i did. Owner, Shawn, apparantly doesn't need to wear a mask. Nor did he acknowledge me when i walked in. Unpleasant arrogant man. Unfortunate. Have given them a lot of business in the past but will find elsewhere for future needs. read more

Carpet Carousel was recommended by my general contractor for a flooring job about two years ago. They offered a good selection of flooring types, and were reasonably helpful in choosing an option (luxury vinyl tile) that would work within my moderate budget. The floor looks *terrific* and we are very happy with it Their installer seemed to be interested in cutting corners, however, and I had to insist that he use an appropriate (but also inexpensive, readily available, and if I'd known he didn't have them already, I would have picked the thing up at Home Depot myself) transition strip to connect new floor and an existing adjacent floor. Again, when he did the work, it was done very well. I then called them back for another job this past February, removing old carpet and installing ordinary prefinished hardwood in one room. Shawn came out to measure, but then did not get back to me with a quote. I called the store, went into the store, called the store again, and still did not receive a quote. Each time I was told, "Oh, right, we'll get to that." After several months of this, I emailed the store to ask them if they were interested in the work or not. The response was that they didn't actually have anyone capable of installing hardwood and weren't going to be able to do the job. So either they are a flooring store that doesn't actually have any employees or subcontractors with the the capability of installing one of the most common and straightforward types of flooring, which seems surprising, or what they meant to say was that my job wasn't big enough for them. Either way, I would really have had them say so straight out, in a timely fashion. read more

I have purchased many carpets from Carpet Carousel for both business and home. They are always very helpful with suggestions, their prices are reasonable and all inclusive, so there are no surprises, and their installation service is top notch. A couple of the carpets were difficult to install and they did a superb job. They also have a carpet cleaning service which I have used and been very pleased with. A real pleasure to deal with. read more

Huge selection of carpets, nice people to help you navigate, fair pricing, and a friendly installer, we are very happy with the installation. read more

These people are just awesome.. we had used them years ago and then after the floods of 2010, our basement carpet was sorely in need of replacement. The fellows that came did an unbelievable job. we had taken some of the carpet up but there was lots more to do. It turns out the old carpet was glued to the floor so they had to deal with lots of lumpy uneven spots and fix them before installing our new carpet.. It looks so great I nearly cried when I saw it. We have also used them for cleaning.. Spots came out that I wouldn't have believed.. All in all, really nice good people from Shawn and Melanie in the showroom to their installers and carpet cleaning team. BTW, one time I went to home depot for carpet for the basement stairs because we were tight on money. you get what you paid for.. it lasted 3 years before just falling apart with the heavy traffic of our family and dogs.. the prior one from Carpet Carousel had lasted more than a decade! read more

Just made our first purchase at Carpet Carousel. Although I was looking for only a carpet runner for our front hall, from the moment I stepped in I knew I would find what I was looking for. Melanie knows everything there is to know about carpet and design. With her help we chose the perfect runner. Her knowledge, expertise and manner is 5 star! We have told our friends about Carpet Carousel only to discover that they shop there as well! " 'nuff said" read more

This is the only place to go for carpet in the area. Their selection is great and the people there are real nice -quality people. Prices and installation have always been tops. They have been in sudbury for years and support the community too. read more