I Absolutely love this place!!!!! They gave me the best price on my spiral staircase custom carpet fitting . It looks Absolutely beautiful !!!! The install was so easy and hassle free. And the help i got from the contractor who sold the carpet to me was so helpful n knowledgeable they took my idea for a color amd style and found the perfect and best fit for my needs. I will Absolutely go here for every carpet or flooring need I wanna do or need . ASK FOR WENDELL THE OWNER !!!! HES ABSOLUTELY THE BEST!!! NO PLACE COMPARES TO THIS PLACE AND THEIR PRODUCTS N PRICES . read more

This was the best service I ever had from any carpet dealers. Wendell is awesome he delivered every aspect to me that I needed with a better price then any other place nobody delivered like he did!!! Will return definitely! Thank you you so much Wendell for your professional service!! My kids were great full for getting out of the hotel and is happy with our new Carpet!! read more

I have not 1 bad thing to say about Carpet Depot (Denver location). Wendell the owner met each and every need I had at the time. The carpet he had sold me was simply amazing, and its cost was very affordable for a 70oz. carpet. The installer showed as scheduled, and completed the job accordingly. Carpet Depot exceeded each and everyone of my expectations, and I would use their services again in the future. Awesome work and customer service! Thanks read more

Carpet Depot installed carpet throughout my basement that had many seams that were poorly done and the carpet pieces did not match. The installers used different carpet rolls, which were different colors. I have been unable to get them to fix the problems for almost 3 months. I contacted Carpet Depot numerous times about the problems and they finally came to my house and agreed that the carpet pieces did not match. I tried everything to get them to remedy the problems. I even told them I was going to publish this review about the terrible service they provided but that did not get them to do anything. I am now stuck with a new carpet that is awful. DO NOT BUY CARPET FROM THEM. read more

"I've had the pleasure of working with Wendell at Capet Depot on multiple projects, and I couldn't be more impressed. Their team has consistently exceeded my expectations in terms of quality, service, and pricing. The carpets they've installed are not only beautiful but also very comfortable. Also, i requested to have a couple of custom rugs made out of the same carpet I had installed on a project and they took care of it with ease! They've been a pleasure to work with, and I highly recommend them to anyone looking for top-notch carpet installation. read more

We found this carpet installer on Yelp. We bought carpet through them and had them install the carpet too. They arrived on time, did a great job and cleaned up after themselves. Would use this company again. read more

Carpet Depot - Flooring Near Me - Denver, Colorado

See all

Here's the owners response to me. Threatening me. Photos attached. This is not very professional and now he is asking for me to identify myself so he can continue to threaten me. read more

Carpet Depot - Owners response - Flooring Near Me - Denver, Colorado

See all

Hell no!! I am a Realtor and Landlord. I am replacing all of the flooring in a 1700sf rental. I got a quote which was much higher than I budgeted for, so I went back to Carpet Depot to see what changes I could make to lower my cost. The owner was REALLY on some type of drug influence. He was extremely rude and told me to "Go figure out what the fuck I wanted." I just left the store. 2 weeks later, as I don't have much time to shop for flooring as I live 1.5 hours north and I was hoping he was just having a really bad day, I stopped back in to review my options to lower my quote. Windell, was again high on something, he cussed at me told me that he wasn't going to sell to me, I should get the fuck out and he grabbed my papers from me. I have never been treated like that, but I don't deal with addicts much either. I went over to Sloane's Carpet Store, 13100 Albrook Dr, Denver and ordered my flooring. I would never recommend this company!!! read more

Horrible customer service and warranty on their crappy installation. Our carpet that was installed over 1 year ago looks like it is 15 year old carpet. Wear is horrible. Installation, according to another carpet company we are now using, was the poorest they've seen. Carpet started to buckle and was a trip hazard, was just tucked under our hard floor surfaces and is fraying at the edges. Unprofessional business after the purchase is made. Best value does not equal quality. ROOM WHERE CARPET IS IN QUESTION HAD NEW PAD INSTALLED BY CARPET DEPOT. That's what our receipt shows- and what we paid for at least. read more

Carpet Depot delivered and installed the product we ordered, on schedule, at the quoted price. Installers moved furniture and completed the task on time; the new carpet looks great. read more

We had a sewer line leak and needed replacement carpet for our basement. Wendell was great, and we loved seeing and touching the available carpet in the warehouse. I also liked we were presented options for pads. If you have time to order carpeting, there are lots of options in Denver. If you don't and need carpet put in quickly, you will be amazed at how few there are and how poor the quality is on those few options. We also appreciated that they worked with us on cost so it wasn't crazy expensive and met our needs. Installation was quick (the next business day after) and included furniture being moved for a minimal cost. We didn't even know how nice our steps could look as I think they weren't contoured prior. The only issue we have was that the installers left quite the mess downstairs with pieces of yarn and padding throughout. Also, they left us some remaining pieces of carpet outside on our back patio without telling us -- so when it started raining, those carpet pieces were trashed. read more

This review is long overdue as I had the carpet installed in May of this year. Going with Carpet Depot is a really great experience start to finish -- and probably more than you would expect for what was priced considerably lower than other options. I connected with Wendell based on a Craigslist ad. Immediately got a hold of him and setup a time to view some carpet options. The pricing is based on a certain stock/quality which you should go into the store to confirm is what you're looking for. Once chosen, the install happened a couple days later, with reliable and friendly installers. Wendell sent me an easy to understand quote and invoice and followed up with me on the service. Overall, great experience -- especially for the price. read more

Fast professional service & unbeatable value! Wendell the owner was very knowledgeable and advised us on the type and cost of carpets that fit our needs. We needed to replace over 5000 sq ft of carpeting to rid the house of cats and dog dander (due to our allergies). After doing some shopping around, Carpet Depot had the best value, fastest service and the lowest cost. The best part -- his pricing is transparent, I know exactly what I am getting and how much I am paying for. (One competitor we went to sold the same products for a lot more, and they covered up the manufacturer's product names and put their own on just to make straight price comparison difficult). When the crew came to remove and install carpets, they did an excellent job cleaning the concrete underneath, and was very careful peeling back the old carpeting so that dust and dander would not fly around. I requested to vacuum myself between the tack strip and the wall as they did the removal. Even though it slowed them down, they were very accommodating and helpful to make sure I have the cleanest possible concrete to put on the new pads and carpets. In addition, they did a great job matching patterns, finishing seams and stretching the carpet. A couple weeks later, when our painters accidentally spilled paint on the new carpeting, Wendell came out right away to cut and patch, and I can't even see where the spill was. 10 days ago, the torrential rain flooded part of my newly carpeted basement. Wendell gave great advice to control the damage before restoration team came, and we were able to save our carpets and only discard the wet pads. Now his crew is putting in new pads for us and restretching it for a very reasonable price. In summary, Carpet Depot provides quality & value, and is professional & trustworthy, and they always put customers first. It is the only place I will go for carpet needs! read more

Not sure what all of these poor reviews are about - I can only speak to my experience. I've worked directly with Wendell for over a decade and have always been treated fairly and have always received prompt and professional service. Wendell has been in the carpet business for at least two decades - as an installer, running crews and now running a sizable business. Carpet Depot offers carpet /pad/flooring for less than the other vendors in town, in my experience, and install is quick and reliable - this is not some huge flashy operation with giant overhead - that's how they're able to pass along a bit more savings... go to another place where they wine you and dine you and expect to pay $10/yd more. You can feel confident about using them for your next flooring project. read more

Wendell and Carpet Depot provide absolutely horrible service. DO NOT DO BUSINESS with this company! They ordered and installed the wrong floor after the flooring company went out of business, failed to tell us about it, and then refused to fix our problem and instead tried to blame it on us. On top of this, the contractor they used to install the floor took every short-cut possible and was completely incompetent. Our family has been in construction for over 50 years, and this company is by far the worst flooring company we've ever dealt with. read more

Terrible customer service! We walked in and were not greeted. Not once asked if we needed help with anything. Don't waste your time!!

"You have signed the papers". Alan (Arapahoe & Parker location) used this phrase on every argument I tried to get my product returned (!) or simply on time (!). No apology for the delay or simply "let me meet you in the middle" offered. You, potential customer, will have to pay over $100 "shipping/delivery" fee for something you have to go and pick up on the other side of town. Just beware, this place's tactics are just like those of a used car lot. P.S. The person at Carpet Depot Denver location (Swindle?) offered to delivered a product to our door after a lengthy phone conversation. This is a much better customer service. Skip Aurora location and go shop straight in Denver. read more

Worst customer service ever. When I came in the owner was drunk. He could barely speak, switched numbers a few times and in the end said he was closing and asked me to leave. read more

My interaction with Wendell was not what everyone else's has been. I had to go back to get more carpet because he short changed me. I called him and he wanted to see measurements. When I arrived he sounded like he was completely hammered. This was the first and last time I will deal with him read more

I really wish I had read more reviews of Carpet Depot prior to choosing carpet. Anyone can sell carpet and there is plenty of competition in the Denver area with a staff that at least pretends to care about your purchase. After my initial meeting with Shane to measure for carpet, the customer service stopped. My first trepidation should have been when I called Wendell the owner, to set up the install. He gave the impression I was taking up too much of his time by choosing an installation date a few weeks out. As the date approached for the installation, there was no call from anyone to confirm. I was never given a window of arrival time so two days before the install; I called Wendell to confirm the installation date and time. When he answered the phone I could barely understand him. He said the installers would be arriving between 8:30am and 9:00am. When no one had arrived by 9:30am I called Shane to get an updated arrival time. He said he would check on the arrival time and call me back. After 30 minutes without a phone call from Shane, I called him once again. He said he forgot to call me back and offered no apology. He then stated the installers were running late. I told Shane a courtesy call informing me of a new estimated arrival time would have prevented additional frustration. After the carpet was installed, the only notification I received in reference to Carpet Depot; was from my credit card company alerting me the balance had been charged. I can't say Carpet Depot provided "poor customer service" because there was no customer service offered. I will never recommend Carpet Depot or their products in the future because of this recent experience. I suggest avoiding this establishment and find someone with proven customer service. . NOTE: The carpet was installed by a third party. They were professional, polite and respectful of our home. read more

Buyer beware! We went with Carpet Depot because they were the cheapest after shopping around, we wanted a specific carpet so it was easy you compare. They were the cheapest, but you get what you paid for. After installation you could see every seam, they told us they would go away over time, they don't, they get worse. They just laid the carpet and didn't stretch it and I had significant bubbling and wrinkling in 4 of 5 rooms. They came out to fix it and within a short time it just wrinkled back up. When we called to have it fixed again they said, "Sorry, you're now out of your 1 year warranty." We had to pay over $600 to have someone come in and fix it. We were told that the original installation did a poor job of the seams, didn't put enough tac board down, didn't stretch it, and cut it too big. They also said that they have repaired carpets installed by Carpet Depot before. I guess you get what you pay for.... read more

I requested a quote late last night, they called me first thing this morning, and are installing it NOW! They are AMAZING!!!! They accidentally misquoted me by 37 yards, but are MORE than making up for it by offering to pay for the labor costs! WOW! I didn't even ask them to do that!...I just asked what the price difference was going to be! Wendell & Edgar are SUPER friendly & VERY helpful!!! They are AWESOME! HIGHLY RECOMMEND!!! ~Jessi read more

Excellent service. Prices on-target. Knowledgable and professional. Marvelous installer -- Bryon Somers. Previous Carpet Depot reviews on Yelp have been spot-on. Would use this company again! read more

I've got to believe these 5 star ratings are fictitious profiles made up by Wendell. Initially I had a good experience with the guy when he SOLD me my linoleum and carpet. Fast forward, my carpenter tore the new linoleum one week later after installation. My carpenter is the best; I trust him implicitly. He was livid with how cheap and poorly installed the linoleum was and paid me to replace the flooring. I asked Wendall to come out a look at damage and suggest what could be done and I had been complaining PRIOR to the carpenter tearing it about the seam placement. Bubbles were horrible but more importantly, the seam of the linoleum, how it was laid right in front of my garage door and sliding door was already pealing up. He didn't care, not his problem. 6 months later, linoleum pealing up by the seams; he sends someone out to glue it back down. Now I have dirt sticking the "fixes" and the linoleum is pealing from the seam throughout the entire length of my kitchen. It looks terrible. Now I have issue with the carpet, its already matted down and looks terribly worn (my "free" upgrade, BS). Wendall was ENRAGED and accused me of putting down throw rugs invalidating the warranty? He then stated it would cost me $450.00 just to have the "manufacturer" come out and look and who he had already "discussed" the issue (forwarded my photographs) and I invalidated the warranty because I put a throw rug down on the main traffic hallway entrance? I beg your pardon? Just had my basement remolded. I'm with Christian W., he sounds hammered, his rage(s) are frightening- that's not customer service, that's bullying and harassment. I'll just catch him on the flip side in small claims. read more

Installation was well done. Unfortunately did not show on time or right days for that matter which was actually the stores fault not the installers. Customer service after they messed up a few times was horrible and not resolved in the long run. read more

Frankly I wouldn't waste time with this company - incredibly unprofessional and not worth bothering with unless you want to be kept waiting for them to turn up for days to give a quote then to not even bother to call you back when they can't be bothered to come out. A total joke and very disappointing!!! I'm sure Denver has far better to offer than this!!!! read more

I tell you what, we needed carpet fast, just bought a house and were moving in within a week! Wendel came out on Monday, we had carpet by Wednesday! They did our basement, and the price was AMAZING! I recommend this company. They did great work! Thank you for making our move in Easier! I will be using them again no doubt, and definitely recommending to friends and family. read more

We dropped into Carpet Depot on a Saturday morning & on Wednesday it was installed beautifully in our home for a good price. They were fast, professional, & we are completely happy with the finished product. Their vacuum cleaner wasn't working the day they installed so they even came back the next day to vacuum up after the installation. I highly recommend using this company. read more

Excellent quality carpet. Installers did a good job. One negative. Installers didn't have their vacuum cleaner. So, I did the final cleanup with my cleaner. Telephoned Wendell the owner. He said he will notify the installers to have their own vacuum so that doesn't happen again. read more