We purchased new indoor/outdoor carpet for our sunroom project from Jim Boals (while he was at the…read moreSawmill Rd location). He was amazing! He was helping other customers as we arrived at the store and still took the time to greet us as we walked in. He made sure to politely break away from those other customers to get us pointed in the right direction to begin looking at samples while he wrapped up. Once we got to work with Jim it was great. He hew what we were looking for and did his best to find a product that met out needs. He not only found us the perfect product for our room design, but he made she we had the best padding/underlayment needed for our application within our budget. The service and installation was top notch! We also got a fantastic follow up call from Jim after everything was done to make sure that we were happy, everything was completed to our liking, and that the staff was the best they could be. We could not be happier working with Jim at Rite Rug and when our next projects come up I know that we will be back. Do yourself a favor and see Jim when you need flooring. He is fantastic!!!

Jim is truly the best in the business! He treated us like family the minute we walked in. He picked…read moreout samples that matched exactly what we described to him, which made the decision making so easy. He also ensured that we didn't go out of our budget, and that he was getting us the best deal. When it came to the ordering and install, Jim was very responsive and followed up constantly to ensure we knew the process, and had all the information. Then, the installers did an amazing job! We are so happy with our carpet.

Jim is the best with his experience, advice and workmanship! He is truly outstanding!!! Do not…read morehesitate to utilize his services. WE WERE EXTREMELY PLEASED.

Outstanding service and a great technician. I had dog tears in my carpet - I called, spoke with Jim…read more- we set up an appointment. He arrived early and was completed in an hour and a half. Outstanding job and a very nice person.

Did a great job repairing and painting my fence. Showed up on time and provided a quote written…read morequote, followed up, and completed the work timely.

Great job with the carpet and vinyl installation. Would recommend this company for flooring…read moreespecially if you are preparing a house for sale.

I just had the carpet replaced in my family room by the Carpet Ladies Company. This company is…read moreactually a mobile business which sends a consultant to work with you at your home for the selection of whatever flooring you need. I am very sensitive to odors and cannot tolerate the smell of most new carpeting. The Columbus flooring sales advisor was extremely knowledgeable and patient with all my questions. She brought samples and also met me several times at a local carpeting retailer to show me a new type of carpet which has low VOC's. It was easy to contact the sales advisor by phone, text or email. The owner of the company lives in a different state but is reachable by email and phone. Both ladies tried their best to accommodate me. The price of the carpet and installation was on par with other companies that I investigated. They are all about customer service. I definitely recommend them. Pat

From the owner: Residential & Commercial Flooring, carpeting, hardwood flooring, hardwood refinishing, tile, luxury…read morevinyl tile, vinyl, cork, bamboo, repairs and custom rugs

Let me start with we are a repeat customer. Used them in our home 9-10 yrs ago. No issues!…read more With that said we are not happy! Salesman came out on 3/25. We scheduled our LVP install Saturday 3/30 and Carpet install for 4/1. Saturday things were going smooth until they tell me they are 2 boxes short to finish our guest bathroom. It was measured so why are we short? This is unacceptable so we have to schedule ANOTHER install. On 3/28 I get a call saying they won't have enough carpet for the 4/1 install. This was a big job. Our home is 2705 sq ft. They came out in 4/1 and did what carpet they could. We still need our guest room, loft area and a kids room completed. Today is 4/6 and it's almost 4pm. I got a call at 730am saying our carpet had been picked up, but there was a service call before ours. At 3 PM my husband called the salesman we dealt with who said he would look into it. We still haven't heard anything from him so my husband called the phone number that called me at 7:30 AM. (+1 (800) 588-2300). They claim they cannot reach the installers. So we are left wondering if anyone is still going to show. I stayed home for this install while my husband drove to his parent's home 3 1/2 hrs away to see the Eclipse. I am beyond frustrated. Now will they show on Monday 4/8 to finish our guest bath? I have my adult child waiting at the home in the morning for them to show. I told them I needed a morning schedule because she has to be at work at 2 PM. If they don't show before she leaves not my fault. I'm not taking off of work for them to not show. Let alone my house is in complete disarray. I do not live like this. Unacceptable! Update. 520pm a van rolls up. I have been stuck at home all day waiting. This is unacceptable business practice.

They installed LVP flooring that has cracked after 2 years. We called them to have them inspect it…read morefor a manufacturing malfunction, and they cancelled on us twice and then when we called again, they explained they were not interested in helping us. My god, runnnnn. Do not use them.

Had some water damage to my carpet due to a washing machine issue. The team was out the same day I…read morecalled them and removed the water and cleaner the carpet. I was impressed with there professional and friendly attitude.

I called on Thursday, they came on Saturday...arriving exactly at the time they told me they'd be…read morethere! My carpet looks awesome and the staff were courteous and professional. I recommend K&T!

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

It was an absolute pleasure dealing with Carpet King. Their staff was prompt and responsive. Who…read moredoesn't love that? Tom was so easy to work with. As it turns out, our issue was handled without needing to replace the floors, but when it is time, we will be thrilled to work with Carpet King. Can't thank you enough!

Tom is very helpful in answering any questions and working with you in choosing your flooring…read moreneeds. He and his team showed up timely over the three days worked to install our carpet and LVP in the entire home. They did a great job in removing furniture and placing it back properly. The new flooring looks great in our home and we love how it looks. I love that the transitions from carpet to LVP match the LVP perfectly. I have no complaints in the actual look and quality of the flooring materials. My only issue was that we discussed how one of our main reasons for changing the entire flooring of our home was the squeaking noise that our second story had developed. Tom and the team removed nails to lessen the noise, but that did not last in removing the squeaky noise for more than a day. I feel taking time to put screws would have done a better job in eliminating the noise. As a flooring replacement is the best time to take care of squeaky floors, it would have been great if something more permanent was done. I also would have appreciated taking the old tiles off the kitchen and then putting the LVP as the kitchen floor is one of the squeakiest areas and we really have no way to resolve the issue without getting all the way to the subfloors. Since it's a costly project, I expected one of our core issues with the home to be addressed as much as possible.

We just had carpet installed (~1000 sq ft). Tom and his crew did an amazing job. They came on…read moretime, were so pleasant and professional. The carpet looks and feels wonderful. The stairs were transformed - terrific job. We highly recommend utilizing his services. Thank you J & J

The installers parked their truck right in front of my garage and drove over my landscaping. When I…read moretold Levi's Floors installers about this rude and unprofessional parking job, they told me there wasn't an issue and that they would move their truck (no apology offered though). I can't believe they think parking in this way is ok -- they may have destroyed my hedge! The plants were dislodged and it's possible now that they'll be dead within days. The installers were rude to the point of being aggressive and denied that they had anything wrong. I can't believe I have to write this, but they did nothing to fix the situation and made no offer to compensate for the damages. A simple "sorry!" and an attempt to understand where I'm coming from would have gone a long way. I have photos of the truck running over my landscaping, and the company's denial of the facts doesn't mean they're right. They've done nothing to rectify the situation. Their hostile towards the public and they run roughshod over people's property. I'm contacting the Better Business Bureau, Angie's List, Home Advisor, and Google to communiciate my concerns with this company.

Purchased full house carpet and install. November 8, 2021. Since install have had carpet snags…read morethat I have to remove on a regular basis. Had company come review and indicated they felt it was from dog collar. Have removed collar and still having issues. They were supposed to come do stress test but can't get them to answer call. Out of all the times I've called only had 2 of owners tell me they will get resolution. Had excuses of never received voicemail to owner just got back in town. It's been over 2 months and still no resolution