Wow. Super accomodating. Awesome selection. Can get custom made. Really knows his carpet!read more

Ashok was great! We needed a larger & softer rug so I could crawl around on the floor with our 4…read moremonth old baby girl. He took the time to show us our options until we settled on the perfect rug. Our rug arrived on time and in perfect condition. Highly recommend!

Mark is amazing to work with and he has been helping us with the product selection, however, he had…read moreto go for a medical treatment recently and since then there is no once at Carpets & More to take care of Mark's customers. Upon calling last week, a member from his team spoke to me and promised to get back to me in a day on my query on pricing since Mark is away indefinitely. After a week long wait, I called back only to hear from the same person that he didn't remember that he would call back and that we can go to any other place and buy the stuff. This salesman probably forgot to follow up on my conversation and chose to take a aggresive stand to hide their own inefficiencies. Either way, not the best professional experience and I would be very hesitant to recommend this place to anyone anymore.

I cannot be more happy with the floor and installation by carpets and more, East Brunswick…read more Michael P knows his stuff and gave great advice. I already recommended him to a number of colleagues.

I've ordered several items from this company, two beds with mattresses for my kids, they love the…read moreLED beds. Also ordered an outdoor furniture set. The beds were perfect, however on the outdoor set Ii made the mistake of ordering the red cussions instead of the white like my wife wanted. I contacted the company directly and they were more than happy to sell me at second set of cussions. I kept the red ones also as the shipping was too high to return them, but thats the price of getting things delivered to your door while you are sitting on your couch. Over all I'm very happy with their products and services, im not sure what the complaints of poor customer service are about, they treated me very well. I am now looking into buying a wall mounted fire place they are selling.

Horrible "customer service". I recently purchased a Smith & Oliver Organic Mattress from them via…read moreAmazon. The mattress is not as described and they refuse to return it. And since they are a third party seller, Amazon offers no customer service whatsoever to get this resolved. I would have to pay to ship it back to them which would cost more than the mattress itself. This company is scamming people. I would never buy anything from them again. This was their response: "I do apologize we are not able to assist with this return. If you would like to return, please feel free to do so with any carrier of your choice. Please provide us with the return tracking number and at that time we can issue your refund on the order." Seriously, buyer beware. Do not buy from them unless you just have money to throw away.

Amit is amazing period. We have been clients for many years and have been fortunate to have him…read moretake care of all of our prized rugs. We have purchased many items from him including wonderful runners for our stairs. He made sure they were installed with precision and pride. Amit takes personal interest in his clients and makes sure they are happy with his work.. He is knowledgeable, honest and meticulous with his craft. It is rare these days to find these qualities combined with great products and excellent customer service.. Merchants of Asia is highly recommended without reservation for all their wonderful handmade works of art. Dr. Babb

Great collection of all variety of Rugs at very good reasonable price. Owner is very helpful and…read morepatient. Highly recommend. You won't be disappointed.

They have a great inventory of area rugs. The prices are reasonable. The sales people let you…read morebrowse with out pressure. If available you can bring home the rug the same day

They have the best selection of Area Rugs and also has made me a few custom rugs, the prices are…read morevery fair. Dora always takes care of me and is wonderful to work with.

I would not recommend Princeton rug gallery. The first time I went there, I was quoted a verbal…read moreprice which was acceptable. Unknowingly, I was charged for the higher original price which was not realized until later. I decided to let this pass. The second time I went there, a rug of interest had two tags. the second tag was a discounted price from the original. I accepted the lower second tag price and did not realize until later that they had charged me for the original price. When confronted on the phone of this discovery, the owner denied that there were two price tags. I have a picture of the rug where the two tags were ripped off the rug leaving the plastic tag holders in the carpet. As a result of these two experiences, I would not recommend this gallery.

In the fall a redecorated my bedroom and was searching for a new rug. One weekend i visited…read moreprinceton rug gallery. The lovely owners were so sweet and spent quite a bit of time with me carefully discussing exactly what I wanted . I fell in love unexpectedly with a lavender / grey / wheat beauty , i thought i was going with something with more blue and green details . This is definitely an item that will be with me for a lifetime . I could not be more happy with the rug . Thank you.

I had carpet installed about 12 years ago and recently needed it replaced. The new carpet itself is…read morewhat I wanted and the installation quality seems solid, that's the only reason I'm giving three stars instead of one. Unfortunately, the installer left my home in a shocking state. I was in a meeting when they finished, so I only gave a quick glance and thought everything looked fine. Later, when I inspected more closely, I was stunned by the mess left behind. It was unacceptable and very disappointing to have to clean up after a professional installation. Great carpet and decent workmanship, but the lack of respect for my home and cleanup was incredibly frustrating.

They get no star but did get my deposit money but never delivered anything…read more never showed up for the scheduled appointment never answered their phone never responded to voice messages Use anyone else

We were in East Brunswick, NJ staying with my mother-in-law. The house was in desperate need of a…read moredeep cleaning. They did a great job with the bedrooms, common areas, living, and family room. I recommend them for any of your carpet cleaning needs. Reasonable value for the price.

Wonderful did great work and truly made sure the job was done right. I had two couches and a rug.read more

The Cleaning? Chef's Kiss. The Customer Service? Absolute Clown Show…read more Let me paint you a picture: I'm sitting in Las Vegas, 2,500+ miles away, trying to coordinate carpet cleaning for my rental property in New Jersey like some kind of long-distance logistics wizard. OxiFresh was my ride-or-die back when I lived there -- their cleaning is genuinely stellar, no notes. But oh boy, did Corporate have other plans for me. I called the franchise location directly and got connected to what I can only describe as a human answering machine with a script and zero problem-solving skills. She asked for my zip code, discovered I was ONE town over from their service area, and essentially said "not my problem" with a smile in her voice. Fine. I escalated to their big, shiny nationwide toll-free number -- you know, the one that implies they can help anyone, anywhere. Same song, different robot. And when I asked if they could at least point me toward someone who could help? Crickets. Loud, echoing, maddening crickets. So here I am, managing a 2,500-mile gap, a time zone difference, and a corporate policy so rigid it apparently can't bend one zip code for a loyal customer. I eventually found a local mom-and-pop shop that's been in business for 38+ years -- and shockingly, they acted like they actually wanted my business. Imagine that! OxiFresh, your cleaning crew is amazing. Your corporate policy department, however, needs a deep clean of its own.

The technician did a great job and was very personable. I will call you the next time I need…read morecarpet cleaning. Mary B P