Jeff at Carpet Liquidators in Tacoma is awesome! Patient, kind and honest. He helped us think outside the box so we had just the right solution to our situation! I could not be happier with my latest project. Vlad the installer was amazing as well. Prompt, quick and excellent workmanship! He totally cleaned up before leaving. So happy with both!!! read more

I spent thousands of dollars on new carpet, and the installation has been incredibly disappointing. Within just 5 months, the corners of the stairs began fraying, bald spots are appearing, and areas not secured under the floor trim are unraveling. To make matters worse, the wall trim in the room was chipped and damaged during installation. I reached out in early March 2025, and a manager came to inspect the issues. He acknowledged the problems and said someone would return to fix them. That was over two months ago- despite follow-up messages, I've received no response. I've been left with visibly damaged carpet and zero accountability. I feel completely taken advantage of, and the end result looks cheap and unfinished. read more

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Oh my God So Happy with their work and their prices. I needed to redo one of my Rentals So I was going to have a friend of a friend do my laminate flooring I got from Costco And my carpet. That I got from Carpet Liquidator Their bid was $1500 for the carpet for 4 bedrooms And the bid for the laminate was $2000 for living room kitchen hallway I called Carpet Liquidator's Back After buying the carpet and the padding from them and asked them if they could come out and do a second bid for me And they bided me half of the amount of these so called friends of friends SMH They came out the next day measured, Then came out the following day on a Sunday did my carpet then Monday did my flooring beyond happy with their work and prices Thank you so much. For your prompt efficient and great customer service. read more

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This is between 3 and 4 stars, and really tough because the customer service is good. Overall our experience here has been good. Having carpet installed from here in particular is a good value. We own a couple of rental properties, so it's great to be able to get cheap carpet from here. I'm not sure I would use this place for my personal home flooring needs, or something very high end. I would not necessarily go here for luxury vinyl plank. For three reasons: the luxury vinyl plank sold here is pretty much the same price (if not more expensive) than Home Depot AND Home Depot has a much better return policy; it's very difficult to find transition strips here that match the LVP flooring they sell. With that said..we had luxury vinyl plank installed in our rental. We picked out the pattern in the store (and paid up front), but the installation guy brought the wrong flooring that we did not choose nor pick out. The pattern didn't match, but it's a rental and we don't care that much, but I don't know if I overpaid or not. Second issue, different project: I bought some luxury vinyl plank flooring to re-do a bathroom floor. Construction delays pushed the installation of the flooring past the 30-day return mark. I over budgeted for flooring, and in addition to a partially used open box I will keep for repairs in the future, I also ended up with an entire unopened box. I absolutely do not need this much extra flooring and CL has a strict 30-day return policy. Which really makes no sense, especially in an industry like construction which notoriously runs behind. They also did not sell transition strips that match this flooring. I had to try and match at Home Depot. I got close, but it's not perfect. TLDR: come to CL for inexpensive but decent carpet. Go to Home Depot for luxury vinyl plank flooring for better selection, better matching transition strips, and MUCH better return policy. read more

I just purchased a house where the master bedroom smelled like dog urine. I only had 2 days to get it replaced before moving in. I went in where Nia B helped me get carpet and good padding. My contractor was able to pick it up the next day and install it. I never thought the transaction would be so fast and smooth. Thank you Carpet Liquidators for the fast help! read more

Excellent service and price. Very pleased with the professional installation. Highly recommend.

Jeff and Nia have been extremely helpful throughout this process. This is our third time purchasing flooring (and installation) from this location. The selections we've made are all great quality and much more cost effective than HD or Lws, which have easily saved us $1000s so allows us to afford to make further improvements/updates to our home as well. We've also consistently received the same level of high quality service each time. We're very happy with each product. We thank this team for once again, impressive results at an affordable cost. We are fans for over 20 years...and counting. read more

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We worked with Jeff who did an excellent job assisting with LVP choice and quality carpet choice for our remodel. He was knowledgeable, kind and very helpful. read more

I am an unhappy customer.My contractor ordered 958 square feet of luxury vinyl from 1 plank at their store from their display. I had picked out which plank I liked best. "Jason" at carpet liquidators stands behind the "miss matched product" I received stating "unless you specify your vinyl order needs to all be from the same lot or the same batch run, they will fill the order from different lots or batches" Jason goes on to say "how would we know it is all going into same room?" Seriously? Unless they care to re- address this issue, I am shopping elsewhere. Since receiving a mix n match order, I have contacted other stores and no one agrees that a customer needs to "specify the planks all need to match" if you order 958 Sq ft of same plank it should be same plank same color same batch same run. read more

Carpet Liquidators - Carpet liquidators Jason says customers fault for not specifying at time of order that all 958 Sq feet need to match - Carpeting Near Me - Tacoma, Washington

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I can't begin to thank Dennis and his great crew enough for all the help they gave us as we got a family member's house ready to sell. Being in a city 2.5 hours away, I was dreading the carpeting task. How do you choose carpet from so far away? Dennis walked me through the process step by step. Not only that, but the entire process of choosing carpet, getting the house measured, buying, and having the carpet installed took less than a week. Dennis sent pictures of carpet samples and walked me through the pros and cons of each type. We are very pleased with the results and received pictures of each room beautifully carpeted. Thank you again Dennis and Carpet Liquidators! I highly recommend this company! read more

I was very pleased with the carpet and the installation. Very happy with the work done.Ron

Jeff Miller at Carpet Liquidators is simply outstanding. His customer service and attention to detail has always been valued. Over the last seven years or so we have remodeled several houses. This has entailEd a good deal of carpeting. We always found exactly what we wanted at Carpet Liquidators. Most recently we have re-carpeted our own home. We love, love, love everything about our new carpet. The installer was fantastic. I cannot recommend Carpet Liquidators highly enough. read more

Carpet Liquidators has multiple locations and I wasn't sure if specific locations serve specific areas, but I contacted the Tacoma location to check out the showroom. I wasn't keen on driving 30 miles to Seattle if I could avoid it. At first glance it looked like it might be struggling for customers, but maybe people just don't know about it. And that's a good thing. The prices here are excellent, and they even offer a contracted installation service if you want to have it done professionally. The install fee was reasonable. I wasn't sure about the quality of the work, not having used the company before, so I just did the master bathroom. There was a carpet/vinyl combination that looked terrible, and the previous owners had some water damage because the shower isn't installed tightly enough (still isn't). Vlad came out, took a quick estimate, and I got a call with the quote. Approved the work and provided the financing information. Vlad came back out within two days with an assistant and 5 hours later, I've got a much better looking floor. He was on time and on schedule. They never stopped working. So why only 4 stars? Minor things. They may not bother you. First, they left the front door wide open twice despite me asking them to close it and just leave it unlocked. Two flies got in and I had to kill them. Preventable. Second, they left sawdust on the driveway. This one is weird, because they went through great pains to clean up the actual work area and even brushed through the carpet in the master bedroom doorway. It didn't make sense for them to miss something like that. Third, they were almost about to take off with the remainder of the flooring (which is owned by the customer. You buy the entire roll). I had to remind them that it is supposed to be left with me, I plan on using the rest in the other two bathrooms eventually. Fourth, considering they redid my bathroom, I would have assumed that if they needed to use the bathroom, they'd just use it in that bathroom before starting work (the toilet needed to be lifted temporarily). Instead, they had to use my hallway bathroom. Again, these are mostly minor things, but I point them out, and collectively, I had to dock a star. Please don't let it influence your consideration of this company; it was a great experience overall and I fully intend to use them again. In fact, I asked Vlad to measure out my stairs, upstairs hallway and master bedroom for laminate, which is what I'll likely do next. read more

Carpet Liquidators - Vlad did a tremendous job replacing the horrific carpet/vinyl hybrid in my master bathroom. - Carpeting Near Me - Tacoma, Washington

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Very glad our friend recommended this company to me. We're THRILLED with the carpets, price, professionalism & attention to detail. It really opened up our tiny home and gave it such a face-lift! Thank you! Highly recommend... read more

Good product, extremely poor installation. I was charged for removing / replacing the baseboards. They did not and instead tucked the flooring and carpeting in underneath. Some areas are not quite up to the corners. They dented and scraped up the walls which I had to repair and re-texture. They reused the old carpet tack strips, which some were deteriorated to where the tacks were missing. Called them several times. E-mailed them. Finally the manager got a hold of me but has yet to do anything in the last six weeks. Now, the disputed partial credit card charges just gave my credit score a hit of 40 points. I have another, larger home to get new flooring in. These guys will NEVER get any more of my work. Be warned. They use sub-par labor. read more

We replaced our 13 year old carpet earlier this year, and after a bit of shopping around ended up here. Jeff was great to work with, no pressure and full of information. We went back and forth several times, but ended up getting Smart Strand Silk. It cost a little more that we had planned on spending, but we're (so far) really happy with it. Jeff guided us to one of their best installers, and Paul was here over 12 hours installing our carpet! Very conscientious, and a hard worker. I have no problem recommending either of these gentlemen! read more

I got a great deal on amazing carpet. Nia was my salesperson and he was wonderful answering all my questions and putting up with my changes. When I finally decided I was able to pay over the phone and that was great. The man who installed my carpet, Tacho, was the hardest worker I've ever met. He got my house all done in one day. It looks beautiful and I never would have been able to afford all new carpet anywhere else. Thank you Tacoma Carpet Liquidators! read more

Pretty much exactly what you'd expect from the name...pretty decent carpet for silly low prices.

Real Happy with Jeff and Carpet Liquidators, Tacoma. After having a hard time with other carpet stores, we stopped by Carpet Liquidators, Tacoma and were immediately greeted by Jeff, who was very friendly, helpful, and knowledgeable and showed us some carpet that my wife loved. It was a no-hassle, no-BS experience with more than fair prices including free install. And the installation was one of the best parts. Vlad and Paul showed up on time, after phoning me several times on the way to keep me updated. They were the most professional, friendly, polite workers we've had in a long time, with an attitude that nothing other than perfection was acceptable. The installation was perfect! They were there about 3 hours to remove and dispose of all our old carpet, and measure, cut and install the new padding and carpet in 4 rooms. They were absolutely perfectionists and the installation quality shows their artwork. The final product is something we are very proud of. We love our new Mohawk Smartstrand carpet and the company we purchased it from. Thanks guys for taking care of our worries and proving there are still fair, honest, hard-working sale reps and craftsmen out there today who place quality and customer satisfaction at the top of their list! read more

No nonsense, decent carpeting. All we needed was the carpet, no install, and they were just as happy to work with us as if we were hiring the install from them, no discrimination, unlike a few other shops we had visited who basically wasted our time pretending they had to "special order" the under pad we preferred. Got the carpet and pad we wanted within 2 days and installed it in our yacht a couple of weeks later. All came out beautiful. Overall, very satisfied. read more

I am so impressed with their customer service and products. We are renovating an old home and will be selling it soon. We worked with Jason in the store who helped us find exactly what we needed. He is very responsive and always returns your call. Paul came out to measure on a Monday and then returned on Thursday to install. He is so kind, professional and goes out of his way to do a job above what is required. In this era customer service and pride in workmanship seems to be lost. But not with this company. They really take pride in what they do and appreciate their customers. I highly recommend them. read more

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My husband and I went into the carpet liquidators on Tacoma Mall blvd on Saturday Dec. 1st. We walked in and a man sitting behind his desk say hi how can I help you. My husbands ask do you sell remnants the points to the back wall. So, I asked him can you get up and help a person? He states " I could". Well, you know what "I could take my money else where". Not what I look for in customer service! read more

First, huge shoutout to Jeff who I feel went above and beyond for me. We have been in a time crunch and Jeff took a ferry on his day off to come and do the estimate. He then worked with me to find the best price for the our budget and even helped to choose the carpet based on the color palette as I was busy being a painting fiend. While there was a small hiccup in our install date, he continued to work with me and was truly a pleasure. Our installer, a personable guy from Virginia, was timely (even dealing with a late ferry) and so efficient. He came, he saw and he installed carpet beautifully. I would absolutely request him to come out again when we move on to other parts of the house. I highly recommend this crew. The room looks amazing. read more

We were looking for carpet tile and they had it and at a good price. It was easy. We could pick up that same day. Would go back.

We were impressed with the immediate attention we received from Jason as soon as we walked into the store. We told him what we were doing and he took us to some very nice carpets. We made our selections & got an estimate based on my Husbands measurements. We then scheduled an appointment to have them do their measurements. They showed up on tome & were very thorough. We then scheduled our installation and our installer called to see if he could start a day early. Of course! Installation was done professionally and efficiently. Our new carpet is gorgeous. Hats off to Jason for answering my numerous calls & working with us to complete our project. I love my new carpet & will recommend them to my friends read more

Had an excellent experience with Carpet Liquidators today. We have a small project going on, needed some remnant carpet. A friend recommended trying this place, and I couldn't be happier that we did. We didn't need an install, just the carpet, and most places really don't want to deal with you for small project pieces. There were only two people on site, both friendly, asked us a few questions about the project and got us exactly what we needed. This was a tiny insignificant project and they helped us get everything squared away and quickly, which tells me this is the company we will be back to when we need a bigger project/install. I definitely recommend Carpet Liquidators and their crew! read more

EDIT: DO NOT GO HERE. I repeat DO NOT. Physically walked in to give them a second chance thinking in person they might be more helpful. The sales guy didn't bother to introduce himself or come out from behind the desk to help me even though he could clearly see I might have needed assistance seeing as how I was carrying a car seat and toddler. Instead gestured to the carpet saying "feel free to look around" when I told him I did t know what I was looking for. Didn't ask about the project, didn't ask about the traffic in the area. And they weren't even the cheapest quote I've gotten. Complete and utter jackass! DO NOT GIVE THESE PEOPLE YOUR BUSINESS. I typically don't review until after I have experienced a service but this is an exception. I was fairly disappointed in my first call because the sales gal Michelle didn't really ask about the project I had in mind or any details about why I needed carpet. I got the nickel and dime break down over every piece of product and a really hard sell to come down and pick and measure my carpet and also a hard push to get the more expensive carpets without asking if I was on a budget. Any time I tried to explain what I was looking for or what kind of room I was looking to do, Michelle just talked over me with the sales pitch. I just didn't feel like she honestly wanted to help, I felt like she really wanted to make a sale without knowing what she was selling or who she was selling to. I'm a stay at home mom with two babies I really don't have the time or opportunity to jaunt around going to a carpet store. The first call to a business should make you want to do business, not want to hang up and seek someone else. 1 Star for answering my ballpark $$ question, and 1 star for at least telling me what all the $$ included. Not sure I would want to do business with them though. read more

Great services from Mike the sales man. Also Was full of recommendations and advise. Tom (another employee whoi rolled my carpet and put it in my track gave be advise on how far to place my tack stipe from the walls. Very Very good service. Now, the next day I started laying the pad and found that the pad was about 4/5 feet too short, the Salesman said I should have 3 feet left... Called the sales man right away and he gave us 6 feel of the same pad for Free and said this was his mistake. Now I unrolled the carpet and found 3 holes in it. I was going to just get come carpet tape but my wife wanted them to be aware of this and she figured that we paid $250 for the carpet (which was on sale) it should not have holes in it. She called and it was closing time , they still answered the phone, and said that they need to ask their installs a question regarding this and will call us back the next day around 11am. The next day they call before 11am and said that they want to replace the carpet for free and explained that this should not have happened. I explained that there was no way that I can roll up the carpet (21 feet long) and place it back in my truck and bring it back to store. Jeff and Tom said that they will deliver us a new 21 foot section of carpet to out house and pick up the one with the hole for FREE... The next day they were out and swapped the carpet for Free.... great customer service guys. We plan to replace out kids carpet later this year or next and we are not going anywhere else than Carpet Liquidators of Tacoma and we will recommend you guys to all our family and friends. Great job the whole way through!!!! we appreciate it. thank you so much.... read more

As you might see, I'm not a frequent contributor to Yelp, but I couldn't just let this one pass me by! Jason and the gang that I've worked with a number of times are TOP NOTCH! I would suggest they have the best level of communication and customer service that I have ever experienced, regardless of the product or services or type of business. Prompt, accurate, great prices and won't oversell when you don't need or want the top of the line flooring. As a Realtor, it's important to me to have confidence that once I make a call to them, it's all taken care of. My clients who use them will tell you the same thing: Great customer service, never over promise and under deliver. Thanks Carpet Liquidators! read more

Went in on a Saturday with my bedroom floor plan and was told what size carpet I needed, picked what we liked and set up an install for two days later. Installer came on time and got the job down correctly and quickly. Very happy with the whole experience. read more

I am very conservative with handing out 5 Star reviews, but when they are earned like this one is, I want everyone to know about it. My wife and I just bought our first house. It's exciting! In this process of trying to get the house to where we want it I made the mistake of hiring a private contractor to do our lower level laminate planks. It was my first mistake because I spent double what I should have. After whining on Facebook, multiple people recommended Carpet Liquidators for the carpeting on our entire 2nd level. So I called them. I had the opportunity to deal with Mike V, who is the GM of all the stores. He put me in touch with Jason out of Tacoma. Jason immediately scheduled for my home to get measured. This is highly important because unlike other stores, the installer is the one who actually comes out to measure. In our case, Paul came out to measure and sent the measurements in to Jason. My wife and I then went in to choose our carpet and we met with John, who was incredibly knowledgeable and actually matched us with a carpet that he felt would be more than sufficient for our highly trafficked areas. A quote was then sent to us the next morning via email and all of the charges were listed. Everything was spelled out in black ink and there were no hidden or questionable fees. Fast forward a few days, I pulled up to our new home on my lunch break to check on Paul and his progress. He had already pulled up the old carpet and padding. He had them perfectly rolled up and laying in front of our garage for removal. He was not present as he was on his lunch break too. Our pink padding (amazingly luxurious) was already installed and I was able to see just how much of a perfectionist Paul was with his work. Everything was perfectly cut and prepped for carpet. The benefit of Paul having measured is that the carpet was already cut to the room size and rolled up/placed in each room. I left Paul a note thanking him for his hard work and asked him to keep the doors off the hinges as I would be painting them in a few days. I also asked him to leave any left over carpet so I could cover the stairs in my garage. I locked up and left. I stopped in the next morning before work and was amazed at how beautiful our carpet looked. Everything was perfectly installed and he even fixed a few steps on our stairs that were slightly loose that I forgot to address before install. He had vacuumed the floors so they had perfect lines. There were no tools left behind and there was no trash. He left the doors off the hinges as requested and he left a few small rolls of carpet perfectly stacked for me. I truly am impressed with Carpet Liquidators and ask you all to give them a chance. Based on our experience we will be recommending them to everyone we know that needs their services. I believe that people get sucked in to the insane deals posted all over the internet and websites that they feel everything should be free, yet done to their specifications. You get what you pay for. Carpet and padding is everything as it's your house we are talking about. It's what we live on (literally). I feel we got a great deal and feel you will too. Just relax a little and allow the carpet specialists to do what they do best. If you are worried about something like baseboards being too low or too high, mention it to them so there are no surprise costs. How will they know your concerns if you don't speak up? If you don't know what to ask, tell them you're totally new and just want to ensure everything is done right and you need their opinion. -Signed a very happy customer for life read more

This is the worst company I have ever worked with. We chose Carpet Liquidators based on positive reviews from a friend. The process of choosing a carpet was simple enough and the manager was very helpful to that point. They charged a $45 fee to come out and estimate the square footage in the area that we wanted carpet. This would have been a perfect time to tell us about our baseboards (more to come on that later). The installers came out and almost immediately noticed that the baseboards in our home are sized to a thicker carpet - so with our choice of a flatter carpet, there will be a gap between the carpet and the baseboards. The installer recommended and was adamant that we choose a new carpet. We asked about charges and he replied, "There is no charge for a carpet, just call the store manager and choose a new one." The installers immediately left while we were trying to get into contact with the manager. After getting on the phone with the manager, he told us that there is a 30% restocking fee (that would amount to about $500 for us). When we told him that the installer had just told us that there would be no charge, the manager replied with, "Well, he's just the installer. He doesn't know." He then went on to say that, "We expect our customers to know what type of carpet that they need." Look, if I knew about carpet, why would I be paying your company to install it? Why didn't your company notify us when we paid $45 for you to come out and estimate? He then recommended that WE call the installer back since didn't want to pay a restocking fee (why didn't the store call back THEIR installer?). The installer was already at a different job site and said that he would try to come back - he didn't. We then had to call the store the next day (why didn't they call? Oh right, because they already had our money and now they have no incentive to try to work with us) to reschedule. The next available slot was not for another 2 weeks. Having our carpet ripped out and living like that for 2 weeks was an absolute nightmare. And that's how I'll wrap up how working with Carpet Liquidators in Tacoma, WA is: a nightmare. read more

I am more than pleased with my experience with carpet liquidators in Tacoma. The price was fair, the service was prompt and helpful. The installers did an exceptional job with my carpet. They left the house clean and installed the carpet correctly. I won't hesitate to use them again. read more

I bought a carpet remnant and came back to return it within 48 hours. They said I couldn't return it and I said it says right here on the invoice I can return it within 48 hours. They said they don't usually take remnant returns. It says right on the invoice you can return remnants. It was never unwrapped from the plastic. They were very rude and finally agreed to let me return it. It was only an 80 dollar sale. Very poor customer service and acted very inconvenienced and put out that I wanted to return the carpet. I went to Floor Trader, they were more professional and have great product selection and great customer service. I will never shop at Carpet Liquidators again. read more

This morning I walked in at around 11a.m. when I first opened the door know one could be found, i peaked around the corner and at the first desk was a man that simply said how can I help you without taking his eyes away from his computer or hand of his mouse. I told him what i was looking for explained for about a min and when i was finished he said nothing but kept doing what he was doing sitting at his desk clicking away at his computer. I was bothering him, even when he half ass showed me carpet you can tell he had other better things to do. And when the bid came in much higher then the competitors he said ya sorry and walks off. After reading their reviews i was excited to work with these guys but went up the street to home depot. Best price guaranteed? Price match? Nope it was to early for the hairy chest with the 70s stash to be bothered read more

Our basement flooded suddenly and we found ourselves needing to replace almost 500 sq ft of carpet and needed to do it as inexpensively as possible. I explained this all to Jeff at carpet liquidators and he took amazing care of us. He knew we needed it taken care of quickly and arranged fast installation for us. He also helped us so much in getting the price down. He was a straight shooter and we really appreciated his help in handling this situation! We will definitely go back for any flooring needs. read more

This buying experience has not gone well. I paid to have them come out and measure because they recommended this. I took measurements of the rooms. 1 room measured 14×10 and the other 13×10. For a total of 272 sq. Foot. They gave me a measurement of 388 sq ft. Which is a bold face lie. I told the sales man Nathan this. He settled out for 284. That would of cost over $400 more than it needed to cost. Got me to thinking, so i looked up the job they did last year and they overcharged me the same way. Either sokmeone can not use a measure tape or carpet liquidators does this purposely. I have been waiting for this entire week for a copy of my stair and hall bid. I have called and left messages. I dont think they will give me what i paid for. Because they overcharged for the stairs and hall. They need to refund the $45 charge or give me that bogus bid. However, the guys did a great job installing the floor. I have given this place high recommendation for friends and Family-- i can no longer do this anymore. The bid i received recently only had price of labor. Had no dementions what they were going to do. read more

Carpet Liquidators - Carpeting Near Me - Tacoma, Washington

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We have searched high and low and all over town for carpet. We haven't found anywhere with better prices, better quality or better service. We've purchased carpet for two different homes over the last couple months from Jeff at the Tacoma Carpet Liquidators. He has gone above and beyond for us in the service department and we couldn't be happier with our carpet. I wouldn't hesitate to recommend this place to anyone! Ask for Jeff when you walk in!! read more

What a pleasant and stress-free experience! We carpeted our entire home and Jeff was professional and friendly from the moment we stepped into the store to the end of the install. He was so kind as to even follow up after our install to make sure we were happy and satisfied. The install was smooth and easy. My husband and are so happy everything! I would absolutely recommend Carpet Liquidators over any other carpet store. They really care about their customers! Thanks Jeff!! read more

After shopping around for carpet, we chose Carpet Liquidators for best quality at the best price. Nathan, at the Tacoma Mall Store was great at helping us select our purchase. He is knowledgeable, personable and an experienced representative for the store. We'd go back again just to see Nathan! Thanks, Carpet Liquidators, for the quality product and outstanding service. Sincerely, Doug and Linda read more