I selected this company to replace our floors after water damage based on my initial interaction with Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues. read more

I had scheduled for Brian to come out to my home today for an estimate for flooring for my home. First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!! read more

Wonderful selection, service, pricing and installers. Everyone was professional and so pleasant to work with! I couldn't ask for a better experience and love my new carpet. Thanks! read more

We worked with Julie a couple months ago on getting carpet installed in our bedrooms and she was able to help us find the look we wanted in our budget. She was extremely helpful and made the process quick and easy! read more

I was so happy with this business. I price shopped for an install. They were able to meet and beat prices from the big box stores. I needed the install with less than two weeks notice and they were able to come out and measure and install the carpet at short notice. Julie was great to work with, very communicative and helpful. We are pleased with the install and with the follow up. I will definitely use them again! read more

Would not recommend having any Flooring done by Carpets To Go They don't stand by there work,or promises. Had around 1100 sq ft. of hardwood flooring done, by one of there installers . It did turn out very well. I had uneven edges on about 70% . I was passed around to different representative of the company. Only to have to settle with the job I got. They had the Manufacturer come out. The report even went back on the install . Still was only going to get a repair instead of replacement. Repair was to cut out an replace by cutting the tung off the end ,and the back side of the groove ,and glue and face nail it down. Whitch is Armstrong recommendation for a repair. Don't think anyone should have to settle for a repair .When they've paid for a new Fl. read more

I cannot say enough great things about carpets to go & more in concord NC!! Wow!! They were so extremely helpful and never once pushy! They were so respectful of our budget and walked us through the whole process completely stress free!! From the moment we walked in the door we were well informed and given so many options!! We learned so much throughout the process with their knowledgeable staff!! Julie was absolutely amazing, I can't even put into words how awesome she is!! I HIGHLY recommend you use Julie for your flooring needs, she helped us through every step, was so real with us-never sale persony, told us everything upfront! She kept us well informed and let us know all of our options!! I am 32 weeks pregnant with our second child-not the most ideal time to be doing a flooring project but she seriously took all of the stress and frustration out of it!! It was so easy!! We just had the carpet installed today, the Shaw blue waterproof backing, Ballera. It is GORGEOUS!! Omg I cannot say enough about this carpet, it's so soft and I'm so excited about nothing being able to soak through to the pad or subfloor. The installers were so nice and worked so quickly! They were so gentle with our furniture when moving it both out and back in, making sure it all went back to exactly where we wanted it!! They are very skilled and knowledgeable and the carpet is layed so nicely and securely!! I just don't have enough GREAT things to say about Carpets to go and more in concord NC!! Your flooring search stops here, give them a call now!! read more

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