My battery had died and was jumped by AAA, but I wanted to get a new one before an important…read moreearly-morning meeting. I arrived at O'Reilly Auto Parts after 9 p.m. hoping there would be someone available. The store employee Juan was compassionate, empathetic, extremely helpful and installed the new battery immediately. Note that I had stopped at AutoZone, and got "hey, man - it's almost closing. Come back in the morning". I am most thankful to Juan at O'Reilly Auto Parts for being a TRUE CUSTOMER SERVICE PROFESSIONAL. This is the way that I wish ALL companies operated ! ! O'Reilly Auto Parts has a customer for life - and I am sharing with my family, friends, and co-workers to let them know ! ! !

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I was recently in a fender bender, and the lovely staff there was extremely helpful even during…read moretheir busy hours. Some of the kindest and most caring people in the auto business'! I love this place and highly recommend it! Definitely recommend!

I went to Action Auto Parts to purchase an Alternator for my car. They had the part in stock on the…read moreshelf for a reasonable price.

Very honesty about the status of my car's battery. It saves me a lot. They can surely give me a…read morefalse information to persuade me to replace the existing battery,

Jessie was a big help helping me with my windshield wipers him and the young blonde lady have…read moreexcellent customer service !

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

I always come here for new wipers because they install them for free and are always willing to get…read moreyou the best deals! Walking in, they quickly looked up the blades I needed and then allowed me to go online to get the 20% discount. Unfortunately the site wasn't able to process my order, but the customer service representative offered to match the price on the spot due to the online issues. He then, installed my blades in minutes and I was on my way! So if this winter weather has worn out your wipers, I would highly recommend stopping by!

The employees at Advance Auto Parts, located in Southtown Plaza, are always the friendliest and…read moremost helpful, setting the bar to the highest standard for customer service. I purchased a Die Hard battery for my riding lawn mower, immediately installed it when I got home, and it started right away with the first turn of the key. Thank you for such a pleasant experience.

Wow, I went in to the Dewey Avenue store to get a new battery for my '04 Toyota Sienna tonight…read more There were two very helpful ladies working who asked me the make and model of my car. By the time I walked over to look at the batteries and back they had already written down every option specific to my car with all the associated warranty information and costs on a piece of paper I could take with me. I told them I was going to shop around, but I'll more than likely be back here to buy my battery. Compare this to Advance Auto on Dewey. Those people are miserable. Oh and the O'Reilly store is super clean and well organized. Jim Montanus 2-27-26

Got an oil filter that Oreilly auto parts told me to get for my 2010 crv along with 5 quarts of…read moreoil. I did my oil change as I have done for years. I started up my car and oil started spaying all over my driveway from the oil filter. In all it was approximately about a quart of NEW oil I lost. I went into the store to try and remedy the situation They thought it could have been a defective filter. I'm not so sure it was but that is here nor there. what it came down to was that they sold me an oil filter that did not work properly. They told me they could give me a new one of the same make and brand. I was not comfortable with this as I felt the filter was not sealing properly to the car. So I asked for another filter that was slightly more expensive at no charge because of inconvenience to myself. I also asked them for one quart of oil to replace the one I lost on my driveway. I wasn't asking for something for free but just to be made whole for my purchase. They told me that they would not give me the oil that was lost because of the filter THEY recommended and that if I wanted the other filter that I would have to pay the difference. Not only that but I had to go to Home Depot to buy some Zep oil cleanup at another loss to me. The real kicker here is that the sign in the door says "We strive for 100% customer satisfaction". Again I wasn't looking for free stuff I just wanted them to take responsibility for their mistake. Instead they made excuses and put the problem back on me the customer. They could have kept a customer if they just took a small hit for THEIR mistake. Too bad. I will drive a bit further for my Car parts from now on. Work on your customer service Oreilly.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

The car buying experience is five stars. The people in…read moreservice also earn five stars; the quality of repairs is good and the waiting area is quite good. But scheduling service is very difficult. If I had known how hard it is to schedule service I would have thought again about buying a subaru - and I certainly would think again about an extended warranty using subaru to fix your vehicle -- it's just too hard to get in to have work done. I couldn't schedule work even a month in advance on two occasions in the first year after I bought my car, and couldn't schedule it two weeks out on a third occasion (I didn't check if there were other times available more than two weeks out that third time because by then I knew there are other good options for servicing my Subaru - Bob Johnson Toyota, Vail Automotive, and Jiffy Lube in Geneseo I can't say enough about how great the car-buying experience, in every way. They work with you to get the car that fits your needs (I got one of the last manual transmission Crosstreks!) They're available to help with the process of changing registration and all the other items to get the new car established. They offer follow up with any questions, including about warranty. They carefully explain warranty options. This is my first subaru : compared to Toyota - Subaru's people and work on doing maintenance and repairs is just as good and the waiting area is almost as good as Toyota. Scheduling service, though, is another story -- much worse than Bob Johnson Toyota. At Toyota I could easily schedule a time to come in. My first February after I purchased my car I tried to set an appointment up at Subaru *a month in advance* at a time when I'd have work to do while I waited and all they had was early morning and evening appointments. When I called about this difficulty I was told I should just do drive-up service and I'm going to try that.I used that rather than an appointment only had to wait less than two hours for an oil change, so that was fine -- I could come in when I had work to do or the day was not very nice. The people were very helpful getting me a maintenance book for the used vehicle I bought But the second time I tried to use the drop-in service (for an inspection and oil change in August), I arrived shortly after 1PM and was told they were willing to fit me in, but that the wait would be perhaps til 8PM close; they said they were telling others they should come back the next day. I checked Subaru's online appointment system and the first appointments available from the time I write this review are 29 days from now -- and those appointments are very limited (early morning evening.) About 34 days from now there are appointments available. In September, I tried to get an appointment for a battery issue two weeks in advance and it was not possible Subaru is big on going to the express lane, maybe even renting cars for $10/day. I'd rather wait on something. In my many years with Toyota, calling a week in advance was enough to get an appointment. In September, I found Toyota could service my Subaru within a few days when Subaru couldn't service it within weeks. (I only had them check two weeks out.) I'd think twice about an extended warranty with Subaru knowing how difficult it is to schedule service. Frankly, it's a great car, but is it worth the service hassle? I'm not sure. In retrospect, I think, Subaru doesn't accommodate those who want to wait on a repair very well. My wife has had a Subaru and I found it hard to schedule repairs. Subaru a shuttle and $10 car rental on offer. They're much better set up for people who want to drop their car off rather than wait. Subaru's difficulty scheduling is probably because of how successful Subaru sales is. Kitty Van Bortel has built a great company with committed people who work at Van Bortel. I don't know how Subaru could solve this problem. On the August day I tried to get a drop-in oil change and inspection I was told about the 150 vehicles they were trying to get through. And they were personable - gave me a card and said I could try to call in advance and personally helped back me out of the crowded entry to service. But it was easier to get it taken care of at a great local shop - Vail Automotive - the next day. I have had one maintenance done with Subaru and was welcomed warmly, the staff was great, and the service was quick. But scheduling service is tough so that I've failed to schedule two other service visits in the year I bought my car and the only other time I tried to schedule on my wife's previous Subaru (I'm also no fan of online-only setting up appointments to have work done. But they all do it now. And Subaru is not online-only, you can call 'em. But they're online system is distinctly more confusing than most.) Great team, great service, great people. But too many want to do the service to make it usable.

Advance on Monroe Ave Rochester refused to give me any warranty coverage on a 7 month old battery…read more Had documentation from a reputable shop showing "failure" in testing the battery. Receipt said "36 MO FREE REPLACEMENT" Their story? "It's your car." But the shop says battery.

We have a 30-year old Mazda Miata and needed a new battery. Mike M, one of the store managers, was…read moreVERY helpful when we made the initial purchase ... and offered the same level of exceptional service when we needed some follow-up assistance. As a result, we'll shop there more often, and suggest you do, too. Great service, great warranties, great pricing. All good at Advance Auto Parts on Monroe Ave! Ask for Mike M!

I wanted to take the time to give you heads up on a awesome seller on here Charlie Polvino. Charlie…read moresold me a Holley LSx single Plane intake that my son and I needed for the longest time. His communication through the whole time was awesome and the process was so fast and easy. He made sure I had everything needed to make the job easy. He shipped it the same day sending me pictures and when I got the package it was packaged like there were diamonds in the box with all the right shipping material making sure it was safe. There's no words how happy my son and I are with the part I brought. Super Clean and ready to install. You guys need LSX parts Charlie Polvino is the guy to talk to. I'm so happy with my purchase and the process that I'm already making a list for a second round purchase. Thank you Charlie Polvino There is no doubt you a man of your word and god bless you and your family for that.