Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

Walked in and immediately was greeted. It was Easter so I figured it would be closed but driving by…read moreI saw cars so since I needed detailing supplies, I went for it! The staff is friendly and always ask you if you need help finding something. The only gripe I have is if people are in the parts Department, Youll be waiting a bit to cash out. Other than that, a good Autozone to come to!

Wow, I went in to the Dewey Avenue store to get a new battery for my '04 Toyota Sienna tonight…read more There were two very helpful ladies working who asked me the make and model of my car. By the time I walked over to look at the batteries and back they had already written down every option specific to my car with all the associated warranty information and costs on a piece of paper I could take with me. I told them I was going to shop around, but I'll more than likely be back here to buy my battery. Compare this to Advance Auto on Dewey. Those people are miserable. Oh and the O'Reilly store is super clean and well organized. Jim Montanus 2-27-26

Got an oil filter that Oreilly auto parts told me to get for my 2010 crv along with 5 quarts of…read moreoil. I did my oil change as I have done for years. I started up my car and oil started spaying all over my driveway from the oil filter. In all it was approximately about a quart of NEW oil I lost. I went into the store to try and remedy the situation They thought it could have been a defective filter. I'm not so sure it was but that is here nor there. what it came down to was that they sold me an oil filter that did not work properly. They told me they could give me a new one of the same make and brand. I was not comfortable with this as I felt the filter was not sealing properly to the car. So I asked for another filter that was slightly more expensive at no charge because of inconvenience to myself. I also asked them for one quart of oil to replace the one I lost on my driveway. I wasn't asking for something for free but just to be made whole for my purchase. They told me that they would not give me the oil that was lost because of the filter THEY recommended and that if I wanted the other filter that I would have to pay the difference. Not only that but I had to go to Home Depot to buy some Zep oil cleanup at another loss to me. The real kicker here is that the sign in the door says "We strive for 100% customer satisfaction". Again I wasn't looking for free stuff I just wanted them to take responsibility for their mistake. Instead they made excuses and put the problem back on me the customer. They could have kept a customer if they just took a small hit for THEIR mistake. Too bad. I will drive a bit further for my Car parts from now on. Work on your customer service Oreilly.

I have been taking every vehicle my family has owned and referred to every single person that I can…read morefor close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!!

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

Horrible....one of the worst days of my entire life . Waited about 5 hours for no reason. Rood…read morelady. Incompetent workers...so expensive...rood. ... Hidden fees ...yes. Told me I had to pay extra because there were no keys found in my car , and I paid almost 500$ to have a new key made , then I found my keys in my car under my seat, when I got home ....!

A really excellent bed liner for a new truck I bought a year ago. Great service too. Highly…read morerecommended and worth the money.

After a frustrating experience at a dealership, I came into Autozone to get a new battery for my…read morecar. Bill, one of the managers, took excellent care of my car and I. The price was considerably lower than the dealer, and the service was quick and friendly. After my car sat at the dealer for 12 days awaiting a new battery, I was in and out of Autozone with a new battery in about 20 minutes ... and was treated with kindness and respect. The people here and helpful and knowledgeable. I highly recommend Autozone on Ridge Rd W!

Pathetic employee didn't know the correct windshield wipers now I got to risk my life trying to get…read morethe correct one elsewhere the manager might want to Trai these people before they are on the floor. Then the guy had a nerve enough to be smart with me if I was leaving saying I was going to go find somebody else will and he goes like a great day and a very nice voice trying to embarrass somebody but the only person he embarrassed was himself definitely won't bother spending my money here because nobody here has any respect

I haven't been in here for years, but in 1988 this was truly the best auto parts store in town. My…read morebuddy Dave Strong worked there, always remember the store being so clean.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.