This cleaner will take really good care of your garments, however they are extremely overpriced. I spent $26 for a skirt, one pair of pants, and two blouses. I took my winter coat there a few weeks ago and it too was around $27, I just assumed because of the fabric that it should be more expensive. Their staff and the quality of care for my garments are the only reasons I'm giving it 3 stars. Without them, I think it's severely overpriced for how competitive their market is. read more

This is probably the worst service In Atlanta area. I am waiting for last 5 days for my trouser alteration. First they said to collect the trousers on Monday evening. I went there on next day which is Tues day morning. they asked me to check during afternoon, I went there next day which means Wednesday morning. Still no luck. Lets see how many days does it take to have my trousers back. I would suggest don't go there as it's over priced. Considering the quality of service for that price is simply a big "NO"!! read more

The first time I took my garments to Carriage, they came back smelling like old mop water. Through conversation with co-workers, they all raved about the convenient location but all had similar experiences with their clothes smelling worse than they did when they dropped them off. Believing in second chances, I took an Alfani ($200) belted, peplum dress and Banana Republic ($150) blazer to be cleaned. When I picked up my garments, my belt was torn from the bodice of the dress and my blazer had a dried white paste on the sleeve. Not only did the owners refuse to compensate me for my dress, that could not be repaired, but they also made me pay to retrieve my belongings. NEVER will I use Carriage Cleaners and have made sure to inform my co-workers of my treatment so they don't waste their time and resources to have a bad experience. read more

I dropped off 5 items, came back the next day, and was told I had to wait another day despite what it said on my ticket. After coming back a second time, I picked up 4 items. My gorgeous Anne Klein dress that I had only worn a few times was not there. They said they would 'stay late and look for it and give me a call'. No call. I came back a 3rd time to ask if another customer had gotten it by mistake, they said they hadn't seen it turn up. Came back a 4th time, same. After this time I was told by the manager if it doesn't come up after a little while longer, to give him a price estimate for the dress so I could get store credit. I came back for a 5th time, told him the price for an Anne Klein designer dress, and he said he needed some proof of the dress and that "he had never seen the dress so he doesn't know if I'm right". He even went to say he has video footage of me and that he never saw the dress I spoke of. I described it in great detail to them many times, and by this point they started denying that I even had the dress dropped off in the first place. The simple offer of store credit due to their mistake is not being honored, and I have gone there over 5 times now. Both of us will not take our business here any more. They should do the right thing and give me what I was promised with the credit of my carelessly-given-away dress. read more

Whenever I have dry cleaning that needs extra attention due to a stain because of my sloppy self or the garment is expensive so I want to have that extra TLC, I bring it here. They do their dry cleaning on premise and they do a terrific job. It is pricey, but in these circumstances, it's worth it. If I need alterations done, I use them as well. They do a professional job and I have never been disappointed. Again, it is a little pricey, but if you can't sew you're screwed. Which leads me to the reason that prompted me to write this review. When I got out the winter coat, I noticed one of the buttons was about to fall off. So, that morning on my way to work, I dropped it off and asked that all of the buttons (5) be re-sewn. Now, I know some of you are thinking "Big L" cause I can't sew my own buttons, but this is an expensive heavy coat and I didn't care what it was going to cost me. I just new I wasn't attempting it. So, they tell me I can pick it up after 5:30. When I went to get it, I whipped out my debit card and the lady said "$1.00". I'm like, excuse me, $1.00. Who does anything for $1.00.?Then the owner appeared from behind the moving rail of clothing and said "I am charging you for material only. Everything is so expensive right now and no one has any money." Wow, I never want to wake up from this dream! read more

Alayne unfortunately I cannot agree with you. While their alterations are good, its more than a little pricey. Secondly, they advertise themselves as same day dry cleaning. I have never been able to get a single suit done the same day, and it is like pulling teeth to get it by 5 PM the next day. Today I had an even worse experience with them, they promised me that they would have my clothes ready by 5 PM Monday, and here it was 7:30 AM Tuesday and they don't have my clothes ready, even though it says on the ticket "MON/PM". Way too over-priced and not very organized. I will be looking for a better dry cleaner. The only reason I gave the 2 stars was because they can do good repair work read more

Hear me loud and clear.... Stay away from this carriage cleaners location (3155 Cobb Pkwy SE, SUITE 200, Atlanta ga 30339)!!!!! This was my first experience with carriage cleaners and it is definitely my last....at all locations. I'm new to GA having relocated from Houston Texas 4 months ago. I live in the Buckhead area but tried this particular company and location because I tutor 2 miles from the cleaners. I dropped off a beautiful WHITE seamed jumpsuit Monday, May 7th to have it dry cleaned. It was COMPLETELY new, still with tags. I ordered the jumpsuit from New York and Company for an extremely important and special event which is/was to be held Sunday, May 20th. I returned to Carriage cleaners (3155 Cobb Pkwy SE) on Monday, May 14th (one week later) to retrieve the jumpsuit. What I was given was heartbreaking. I was angrier than I've ever been in a very long time. Not only was the WHITE jumpsuit completely destroyed, it was no longer white but GRAY. ...YES, YOU READ CORRECTLY...GRAY! In addition to the jumpsuit being a completely different color, there were stains everywhere.... inside and out . To make matters worse, the back hook closure was not only rusted but completely stretched which meant that there was no way to secure the back zipper found at the back of the jumpsuit once completely zipped. The finished product was awful, hideous and completely heartbreaking. I paid, after taxes and shipping, 100.00 for the jumpsuit. After trying to calmly explain to the 2 employees present the disaster in my hands that was once a beautiful WHITE jumpsuit, they acted as if nothing was wrong and even blamed the manufacturer NY&C citing that the material was one that easily bleeds. Who has EVER known polyester and spandex to bleed. I believe that they dry cleaned my jumpsuit with something else that caused it to bleed on my jumpsuit in addition to causing other stains that were never on the suit. I dropped it off still with tags on it and they were NO STAINS WHATSOEVER! I asked for a refund right there in the store and was told that they couldn't refund my money. After sending the receipt to a phone number provided by the Male employee, he still didn't want to refund my money. Instead he kept asking if he could clean it again or find another one which was impossible because they were completely sold out of the item which was confirmed by NY&C. After texting the receipt and more pictures of the stains and destroyed item, I tried calling the employee and guess what.... NO ANSWER. He was ignoring me after just texting back and forth with me. When in the store, instead of trying to rectify their mistake, he made excuse after excuse and offered to reclean it but still no guarantee could be made. Also, neither employee could explain the horrible, dingy stains. I trusted this cleaners to dry clean my clothing... if they would have just admitted their wrong and refunded me the cleaning fee which I still paid, I wouldn't have been as upset but because they acted as if they did nothing wrong and didn't even offer a refund until I asked, it made matters worse. I called corporate and left a message. I will be calling back if I receive no response from corporate as well as contacting the BBB... that's for sure. I've NEVER complained about any business or establishment but because my complaint was disregarded and treated so poorly, I decided to contact the headquarters as well as the Atlanta BBB to file a complaint and solicit my refund. Please, if you care about your expensive, quality clothing and the treatment of it, STAY CLEAR OF CARRIAGE CLEANERS!! read more

Brought a pair of pants in and the guy finally comes over with ear buds listening to music. I had to yell how to spell my name over and over as he was more interested in listening to his music -- meantime he is yelling at me cause his music is so loud in his ear he has not idea how loud he is screaming -- He could care less. Went to pick up my pants and the same guy, gives me big attitude and charges me almost $8 for one pair of pants?? Not only does he not thank me but makes me feel he could give a damn and was trying to give me the cold shoulder... Unbelievable.. .DO NOT GO HERE!! read more

HORRIBLE! DO NOT USE THEM: We took 7 pieces of clothes to your store on Cobb Parkway and when we went to pick them up there was a HUGE stain on the pants that was not there when I dropped them off. The lady who gave me the clothes did not even tell me it had a stain on there, and I noticed when I got home. I took the pants back and was told they would "redo" them. Now I'm left with pants that are ruined and would like to be reimbursed for the cost but was told I needed a proof of purchase, and that I should take my clothes to the "Chinese cleaners" (seriously how racist is that). The store manager AJ Is worthless and has no customer service. Clearly I should have read Yelp before I took my clothes there as its apparent that they don't provide any customer service and horrible dry cleaning. read more

It is my first time using this cleaners. I brought in a brand new comforter set to have cleaned before putting on my bed. The gentlemen and I discussed the turnaround time because I wanted it back "same day" - as they advertise. I told him that it was okay if he couldn't get it done and that I'd get it the following day. He said that he'd make sure it was taken care of. He also stated that my shams would be pressed and hanging. When I arrived, the comforter was near the door as he'd told me earlier and he wasn't sure about the shams. As I was investigating the comforter inside the bag, I discovered the shams stuffed inside the comforter full of wrinkles. I am not sure what product they use either because the odor of my comforter was weird. I am disappointed by the quality of service and the lack of genuine concern for the condition of my items. I was offered to have the shams pressed and picked up tomorrow. If you needed tomorrow to do a quality job, well I offered that initially. I would have done just as good of a job, if not better, washing my comforter myself with my Woolite detergent. Almost $50 for nothing. read more