On April 3, 2026, I received a brand new dress from Amazon that I purchased for an upcoming event…read more The dress was red, black, and white, and still had the original tags attached. Because it arrived tightly packaged and wrinkled, I took it to the ZIPS Dry Cleaners on Saint Barnabas Road simply to have it cleaned and pressed before wearing it for the first time. When I picked up my clothing order, I did not immediately realize that the belt to my dress was missing. Unfortunately, I discovered this while getting dressed to attend an event, therefore I was unable to return to the store right away. During my next visit to ZIPS, I brought the issue to the attention of the manager. To her credit, she initially appeared concerned. She searched for the belt personally, reviewed camera footage, and informed me that she had seen the belt on the footage but would have to look at the various cameras to try to trace it, but believed it may have accidentally been picked up by another store that also processes garments through their location. She assured me she would call me back with an update. That call never came. When I returned again to pick up the order I had dropped off when I initially spoke to her, I followed up with the manager myself. Once again, I was told that she had not yet heard back from the other stores but promised she would contact me. Again, there was no follow-up communication whatsoever. Yesterday, while dropping off another load of clothes, I asked about the status of my belt yet again. This time, the manager admitted that it appeared my belt had likely been given to another customer. The solution offered to me for losing part of my brand new dress was a $15 credit on my ZIPS account. The issue is not simply about the monetary value. The dress cost me $40.99 plus shipping and handling, was brand new, and is essentially unwearable without the matching belt. I cannot return it to Amazon after this amount of time and claim it arrived incomplete because it did not. ZIPS lost part of my garment through negligence. What has made this experience even more upsetting is the complete lack of accountability, urgency, professionalism, and communication throughout the process. I had to repeatedly initiate every follow-up conversation myself. No one ever proactively contacted me despite multiple promises to do so. Before leaving the store yesterday, I requested the corporate office information because I felt this matter deserved escalation. I was told the information was listed on the receipt. However, as someone who works in technology, I could clearly see that the email provided was simply the local store email with the store number parsed within the email address, not actual corporate contact information. I purchased a home in this area a little over a year ago and truly hoped I had found a reliable, affordable dry cleaner that I could continue supporting long term. Instead, this experience has left me deeply disappointed and honestly concerned about trusting ZIPS with higher-value garments in the future. If a simple missing belt is handled with this level of indifference and poor communication, it raises serious concerns about how customer property is valued and protected overall. This entire experience has been frustrating, disheartening, and unacceptable. I hope that corporate sees my review and reach out to me. If I would have seen that bad communication and losing or destroying things were a trend of this location (per the reviews I just read) I would have NEVER trusted them.

Colors bled on shirts. All stains were not taken out. Could've done a better job. Some clothing…read morecame in one way and left worse than going in.

Clifton Cleaners came through again for me. I needed alterations to my dress and needed a short…read moreturn around time. It was delivered right on time and they used the extra material to surprise me with a matching mask! Check them out for all your dry cleaning and alteration needs. They come to your house and their prices are reasonable.

THE SINGLE BEST dry cleaner I've ever used in my LIFE! The Owner, James G. is an upstanding person…read moreand the quality of CC's work is beyond reproach. I HIGHLY recommend CC's for all your dry cleaning needs... you will NOT be disappointed!

After going to this place for over 7 years, because of convenient in distance. I no longer trust in…read moretheir service. Here is why....the last couple of years we have experienced issues with our dry cleaning results. With dressed shirts coming back unclean and on several occasions with broken buttons (4X). At first I simple replaced the buttons, but after the 5thx, I complained and begrudgingly gave me a $3 credit. Then 2 weeks ago, one of my dressy pants (female) came back with a ripped clasp (see pic). My husband while dropping off more dress shirts, he took my pants in and informed them of the ripped clasp and requested credit for dry cleaning or ask if they can replace the clasp. He even offered to pay... The woman said, no "we don't do that" and we already gave you credit once (for the missing buttons (seriously!!!) I DO NOT RECOMMEND THIS DRY CLEANING PLACE - I will be looking for another place with better

Overpriced and does NOT deliver on what is agreed upon re: Alterations. When called out, plays…read more the can't understand English card.

I brought in several pieces to be pressed, I was not pleased. All of the items although somewhat…read morepressed were still wrinkled. If I return I guess I'll have to ask for a hard press with starch.

Up the street from where I live and always have had a great experience with the workers. Mostly…read morethere are younger employees but they are always very respectful and one even asked if I needed help to bring my items to my car. I love that!! Will continue to frequent here as they do their job with customer service that many other places do not have. Great job zips!

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

I did everything they told me to do. They stood me up and failed to respond to any of my messages…read more Very disappointed.

Alterations were great and good customer service. Service is timely and quality is excellent.read more

Awful dry cleaning service. Half of my items came out worse off than when they went in. Extra…read morewrinkles, stains, minor damage in one case, and just poor quality in general. Total waste of time and money - they don't even have inexpensive prices. I wouldn't take my clothes here again if it were free.

This is the second dry cleaner I've tried since I moved to this area in April. The first, Festival…read moreCleaners, was alright, but not the friendliest. I was hoping to find a less expensive cleaner, and this was one of a few local places I rang yesterday morning the 21st. I asked the gentleman who answered the phone for a price on laundering and pressing a pair of dress trousers. His response was a price of $3.50, ready for pick-up from the following morning. I asked if there were any special deals his business offered and on which days, and he said this price was a special deal. I thought this sounded great, so I punched the address into Waze and drove on over. On arrival, however, I met with the same man whom I had spoken with on the phone only twenty minutes prior. All of a sudden, the price to launder and press my dress trousers was no longer $3.50, but $6. I asked for clarification based on the info I got over the phone, but he said that the price was not $3.50. He did not say he had misinformed me and/or apologize for any confusion or miscommunication, but just that the $3.50 was not correct. He said that the only special they had was a "3 for 2", which I've realized many dry cleaners in this area tend to promote. I thought this was a bit odd, and I did not bother to point out that there was also a hand-painted sign outside his open-door that read something to the effect of a 20% discount everyday. Already realizing that I was likely not going to frequent this establishment going forward, and needing to have my trousers laundered, I simply went along with the transaction. I happened to have a sweater in my truck so I thought I'd toss it into the mix as well. Unfortunately for me, he did not offer to give me a raincheck for the 3rd "free" item despite having misinformed me of the actual pricing structure - I basically lost out on it for not having a third piece to launder on the spot. No big worry I suppose, I know now for future reference. As I walked away from the counter and through the doorway, he called out to me on the parking lot and told me that my items would be ready for collection after 5pm the following day. He had over the phone however told me that items would be ready for pick-up the next morning - but now it was not to be until after 5pm. I picked-up my items about 5:15pm today, and they seemed fine. No stains or burn marks or any of the dreaded signs of abuse some people tend to experience from time to time at dry cleaners. But the inconsistency of the experience did not endear them much to me.

There it's a military contract here to use for sewing. I had uniforms turned in on a Friday. I was…read moretold it would be done Tuesday. I came on a Thursday and was told to return Friday because they were not finished. Sometimes this service is needed expeditiously due to deployment. This place should not be used for contracting. The people are super nice, but business is business. This is not the first or last instance of this type of situation. Neighborhood is a little bit of a security risk....