Is an Honorable business. They mishandled an item but have satisfied me with their response.read more

In my opinion they are the worst cleaners in the Oxon Hill/Fort Washington Md area. I patronized…read morethem for about a year I began noticing missing buttons. My husband had 2 sweaters stretched out of shape. The final straw was when I took 2 pair of black pants to be dry cleaned. One pair had been laundered that changed the color. The color was also off on the other pair. They too may been laundered. The manager said she wouId re-dye them. I came back a week later. They were hanging in the same place from the week before. She said she had the wrong dye and had to order the correct one. Waited another a week. They were still hanging in the same place. I took my 2 ruined pants and vowed never step in that place again. They damaged my clothes then strung me along to keep from correcting the problem.

Clifton Cleaners came through again for me. I needed alterations to my dress and needed a short…read moreturn around time. It was delivered right on time and they used the extra material to surprise me with a matching mask! Check them out for all your dry cleaning and alteration needs. They come to your house and their prices are reasonable.

THE SINGLE BEST dry cleaner I've ever used in my LIFE! The Owner, James G. is an upstanding person…read moreand the quality of CC's work is beyond reproach. I HIGHLY recommend CC's for all your dry cleaning needs... you will NOT be disappointed!

Had some pants that needed to be hemmed. Took a week to get back which was no problem. Paid $70…read moretotal for three. They did a great job but I didnt expect the cost. Then again, I should have expected that in the area. My pants were less than $25 total thanks to a great sale but I guess in the end I made up for regular price after hemming them. The joys of being vertically challenged! Ha! In all, I would return again but now I know what to expect. Parking is limited. FYI

The staff was friendly but the cost of the 2 inch hemming of a bridesmaid dress was $85.read more

This was my first time at this location. It will not be my last. The staff here are friendly, kind…read moreand very attentive to detail. I highly recommend ZIPS, especially this location if you are looking for great Customer Service.

Very disappointed with my experience. I brought in a pair of sweatpants to be hemmed and even paid…read morean extra $5 rush fee so they would be finished two days earlier. The first issue was that my information was entered incorrectly. Yes, I could have double-checked the receipt, but as a customer I should be able to trust that the business records my information accurately. The bigger issue was the actual service. When I picked up my sweatpants, they fit exactly the same as when I brought them in. It appeared that no hemming had been done at all. Not only was the alteration not completed as requested, but I also wasted money on the rush fee. Overall, I paid for a service that I did not receive and left frustrated by the lack of attention to detail. I would not recommend this business if you value your time, money, and patience.

I've been using them near weekly for over a year now. They're always friendly, know me and my…read morehusband by name, and are professional. I've had both dry cleaning and alterations done there. Always excellent!

I was very happy with this business. They're one of the only places I could find in Alexandria to…read moredo same-day dry cleaning. They are very reasonably priced. Very friendly. I'm extremely pleased with them.

Ann's Dry Cleaners did a superb job cleaning my dress shirts. The shirts came back 100% clean and…read morewell pressed. The service is quick and the owner is very nice. The value is comparable to nearby dry cleaners. With over 20 years of service, there's a good reason the place is still around.

Not only are the dry cleaning services excellent, every alteration we've asked for has been…read morecompleted perfectly. We trust Ann with everything -- cleaning, pressing, altering -- and haven't been disappointed in two years. Thanks!

On April 3, 2026, I received a brand new dress from Amazon that I purchased for an upcoming event…read more The dress was red, black, and white, and still had the original tags attached. Because it arrived tightly packaged and wrinkled, I took it to the ZIPS Dry Cleaners on Saint Barnabas Road simply to have it cleaned and pressed before wearing it for the first time. When I picked up my clothing order, I did not immediately realize that the belt to my dress was missing. Unfortunately, I discovered this while getting dressed to attend an event, therefore I was unable to return to the store right away. During my next visit to ZIPS, I brought the issue to the attention of the manager. To her credit, she initially appeared concerned. She searched for the belt personally, reviewed camera footage, and informed me that she had seen the belt on the footage but would have to look at the various cameras to try to trace it, but believed it may have accidentally been picked up by another store that also processes garments through their location. She assured me she would call me back with an update. That call never came. When I returned again to pick up the order I had dropped off when I initially spoke to her, I followed up with the manager myself. Once again, I was told that she had not yet heard back from the other stores but promised she would contact me. Again, there was no follow-up communication whatsoever. Yesterday, while dropping off another load of clothes, I asked about the status of my belt yet again. This time, the manager admitted that it appeared my belt had likely been given to another customer. The solution offered to me for losing part of my brand new dress was a $15 credit on my ZIPS account. The issue is not simply about the monetary value. The dress cost me $40.99 plus shipping and handling, was brand new, and is essentially unwearable without the matching belt. I cannot return it to Amazon after this amount of time and claim it arrived incomplete because it did not. ZIPS lost part of my garment through negligence. What has made this experience even more upsetting is the complete lack of accountability, urgency, professionalism, and communication throughout the process. I had to repeatedly initiate every follow-up conversation myself. No one ever proactively contacted me despite multiple promises to do so. Before leaving the store yesterday, I requested the corporate office information because I felt this matter deserved escalation. I was told the information was listed on the receipt. However, as someone who works in technology, I could clearly see that the email provided was simply the local store email with the store number parsed within the email address, not actual corporate contact information. I purchased a home in this area a little over a year ago and truly hoped I had found a reliable, affordable dry cleaner that I could continue supporting long term. Instead, this experience has left me deeply disappointed and honestly concerned about trusting ZIPS with higher-value garments in the future. If a simple missing belt is handled with this level of indifference and poor communication, it raises serious concerns about how customer property is valued and protected overall. This entire experience has been frustrating, disheartening, and unacceptable. I hope that corporate sees my review and reach out to me. If I would have seen that bad communication and losing or destroying things were a trend of this location (per the reviews I just read) I would have NEVER trusted them.

Colors bled on shirts. All stains were not taken out. Could've done a better job. Some clothing…read morecame in one way and left worse than going in.

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

I did everything they told me to do. They stood me up and failed to respond to any of my messages…read more Very disappointed.