What should have been a 15 minute service, took 30 and was of incredibly poor quality. When I…read morearrived, I was asked if would be open to getting a free wax (it seemed as if the water was just finishing training or just finished training) and I agreed to this. I understand that training services aren't just that, but there's also a certain expectation of quality. I had a Brazilian that left a lot of hair behind and the waxer pinched me a number of times trying to get the wax strips off. As I was under a time constraint and had planned for a 15 minute service, I had to stop her after 30 minutes and leave without a complete wax. She was very nice, but the service was incredibly disappointing and left me frustrated

I have been a client here for many years with nothing but positive feedback. I have recommended…read moreEWC to a number of individuals. Majority of the team members are excellent, however, the Associate Manager lacks professionalism and ability to provide customer service. As the forward facing staff member, and second in command, I would expect more. Clients deserve a higher level of service and someone with the maturity to address questions and concerns. Unfortunately, my last two visits resulted in the same frustration with this individual and her immature, unprofessional, unpolished response. Very disappointed. I feel badly for the technicians who work with her. I would not recommend this location until a change is made.

I asked for a natural cat eye lashes and got more of a fuller soft glam look with a more uniform…read morelength . It's not bad but it's not what I asked for and the lady put glue in my eye and just blew a fan on my eye the entire time after that lol they also sold me eyelash shampoo that was in a can like whipped cream and it produces SO much each squirt idk who's using that much in a single use but it all was overwhelming in a weird way haha. Not an awful awful experience and maybe I got someone on an off day but I don't plan to go back. For the kind of money you spend you want it done right and to not get glue in the eye or have it neglected for an hour lol other than that the store itself was cute and the chair was warm and cozy. She was very nice just didn't work out.

Cheyenne is amazing! I had a facial that was so thorough and relaxing, I cannot wait for my next…read moreservice with her!!

I have been with Lisa for over 5 years. She is highly skilled and expert at making electrolysis a…read morecomfortable, life changing experience. Her professionalism is evident in all her interactions with her loyal clientele. I would highly recommend her services to anyone struggling with unwanted hair. She will make a positive impact on your appearance and your self esteem. She is truly the BEST in the area!!!! MFS, Albany, NY

From the owner: Hair Removal, Electrolysis, Waxing, Sugaring and Estheticsread more

I can't say enough good things about Serenity Day Spa! The service I had today was a waxing with…read moreGrace. She was so friendly and very professional. Josie at the front desk is a joy and very accommodating. The gift shop is great, so many cute things as well!

The comment by Kelly regarding my complaint is inaccurate. She was not interested in providing a…read moresolution, but rather to state your 5 day guarantee which is 7 days according to your website. If you were really interested in solving the problem, you had my phone number but apparently declined to call to seek a solution. I stand by my review. The pedicure was disappointing enough, but gaslighting me is even worse. Have a nice day.

I've been getting electrolysis on my neck for over 20 years (due to a medical condition). Gail is…read moreas good as it gets. She has great hours if you are working. She did a great job on my arms, (lots of blonde hair -- no hope for laser). Other electrologist's didn't know how to even start with them. I no longer have those long shaggy hairs that are embarrassing on my lower arms and elbows. The fees are fair. She gives a very good rate on long sessions.

I have been a steady client of Gail King for 15 months now. I have PCOS and Hypothyroidism so my…read morefacial hair growth has been noticeable most of my adult life. Gail's work is paying off! My hair has greatly diminished thanks to her skill and process. Been to many electrologists thru the years and her professionalism combined with nice personality makes it a pleasant treatment.

I've been going to Michelle for about 2 years now for my platinum white hair and she does it…read moreperfect every-time and leaves me with healthy soft hair. My hair is half white and black and Michelle touches up both colors with no problem. I'm always super satisfied after my visits and highly recommend especially if you want to go platinum!

The nail technician only works on Fridays and Saturdays FYI, did not book a service, just wanted to…read moreadd this details here since I just called to make an appointment.

This office is incredibly unprofessional. As a working professional myself, who has a large…read morecustomer base, I am absolutely APPALLED by my first, only and last interaction with Jenny and her office. I highly DO NOT recommend Jenny. I called her office this morning to request one of my mom's tax returns to be emailed over to me by her secretary. This is after she verbally gave me the information I asked for but was incorrect when I entered it into the system that I needed the info for so I figured, why not just email it to me and I can take it from there? There is a language barrier so she had to repeat my email a few times, which is fine. I requested she send the email while I was on the phone so I could confirm I received the email. She replied to me saying it was not able to go through so I gave her another email address since she said her secured email would not go through to an edu address. She mentioned it "might take a little longer" because it was a secure email and said if I don't receive the email after some time to call her back. I didn't receive the email so I called her back. This time to tell her I did not receive it and to request a call back from Jenny herself because she insisted it would take a little longer for the email to come through. Which is interesting, I send emails daily and have never gotten an email that was sent instantaneously. Jenny calls me back after a few hours with an attitude. I said to her- I am requesting this information for X reason, your secretary gave me X information that was deemed incorrect so I requested the form to look at myself. She tells me to get the paper copy so she can guide me to enter the information. Which I replied to her that I didn't have it readily in front of me, that is why I had requested an email copy from her secretary. To my shock, she replies that she is a little annoyed because her office tried to email it to me already so if I didn't receive it, it was NOT HER PROBLEM. So naturally, yes, I did a 180 and proceeded to tell her how unprofessional she was. I won't even sugar coat it and say I didn't catch an attitude myself, because I did. I proceed to ask her "As an accountant, do you not have this information readily available?" Pretty legitimate question. She loses her mind and replies "Did I say that?" So she goes on and on about how my mom already has a paper copy so I need to go get it and how I keep "screaming" at her despite she is using the exact same tone. I simply mirrored her own tone to her. Anyways, to make this shorter, I said "Ok well since we're talking in circles.. send the tax return over and that'll be the end of this." My mom, who is merged into the call speaks to her for what feels like an eternity about basically nothing that is pertinent to the information requested, I said "Ok mom, we keep talking in circles. Just ask her to send it to the email." To which she hurls some more unprofessional words and I asked her "Ok, so are you sending it or not?" Jenny replies "No, I will not send it." And hangs up. Having a reliable accountant who is able to assist is the utmost importance, regardless of time but especially during a Pandemic. I understand this is an incredibly stressful time. However, the level of unprofessionalism and the conscious decision to NOT provide a client information needed is incredibly appalling. I am disappointed that this is how Jenny conducts business. Her profession calls for someone who is trustworthy and to be quite frank, she exhibited behavior today that suggests something different.

I bought a package to see Maddie work her magic and she sure did! She is skilled, professional and…read moreso sweet. I see my great results after each treatment. I love that I get great results without invasive treatments or surgery. The setting is so relaxing that I want to stay all day. I am looking forward to other wonderful packages in the future.

Amazing experience with laser hair removal and facials. Both Maddie and Erica go above and beyond.read more