Five stars for this business as it is super professional from scheduling to the staffs…read moreprofessionalism. I had a major hair emergency this weekend and needed it fixed right away so I could go back to work feeling confident. I called a bunch of hairstylists on Instagram but no one had any same day availability which I understood completely, but I had to keep searching. I decided to look for a formal salon on google and Chroma was the first suggestion. Living in Des Moines, Tacoma seemed a little far but I was in a crisis so I booked the slot for 1 pm with Terry Ross. I was nervous because the person who ruined my hair shattered my trust. When I walked in, I immediately noticed the establishment was modern with its open floor plan, clean and both customers and hairdressers all seemed happy, engaged in conversation while working - immediately a good vibe. Terry acknowledges me and as soon as she's finished with the previous customer she comes over to me to take a look at what she's dealing with (a color disaster to say the least) Terry really took her time to evaluate what was done to my hair by the previous person. She went over the details of what she planned on doing to correct my hair color making sure to address all my questions in the process. We had a really lovely time chatting while she worked on the foils. She checked the foils often and made sure to make me feel comfortable throughout the entire visit. The outcome was unbelievable to me because when I walked in I looked like a fox (not in a good way) and Terry sent me out the door with a high level of confidence in my appearance. This is my new girl, she is so talented!!!! Chroma Salon in Tacoma is now my favorite

Sarah L. is fantastic. She got me in (on super short notice) after I had a terrible haircut…read moreelsewhere. Sarah listened, asked questions, listened some more, and was very clear on my hopes before she ever picked up scissors. I don't speak "hair" and she went over what end results I'd see in different scenarios. The best part is that I have a really good haircut now, and Sarah let me know after I live with it, if there are any changes I should come back in. She stands by her work. 10/10, go see her!

Not an Aveda Salon!! No Aveda products!!Friendly, once they unlocked the door (it was 3pm.) Parking…read moreis impossible.

So I just moved to WA. Booked appointment at Bella Salon got in at 1215 appointment was at 1230 was…read moretaken back right away I booked a consult so we discussed what I wanted the color for highlights and photos if the cut. Also paid for my daughter to get a cut during my processing. I also had the deep conditioning mask which was referred after everything with a second toning 20 min it was 4 I had been here for a hot min another customer came in and between my second toner stylist was going back amd fourth between us clients. Time to cut i got nervous I was stuttering asking her if she remember the photo I showed her she said yes so she parted my hair on the side after telling her I wear it both directions STILL with her siccors and Cut my hair in a straight line. Did not touch the shorter layers I have or my bangs just the straight line then she began the blowout and style another 30 mins after all this time and money I am extremely happy with how my hair turned out. Recommending IF you are not in a hurry and or you have patience. Color processing is amazing here if you do not trust just anyone with you hair these ladies will have your hair looking healthy and beautiful by the time you leave.

I went here for a new cut and the stylist did it perfectly. I wish I could remember her name lol…read more Staff was friendly as well.

(Realized I forgot my review in my drafts! So I'm posting it now!)…read more I usually give a salon multiple chances before writing a negative review--unless something seriously goes wrong. Unfortunately, in this case, it did. I've been here a few times for lashes and once previously for hair, and my first hair appointment was great. The stylist was gentle, communicative, and professional. I loved my hair, was shown products afterward, and happily purchased them. I left feeling taken care of. This second hair appointment was a completely different experience. I was greeted by a young stylist who seemed pleasant and understood what I wanted. However, once she began, I immediately noticed she had extremely long, sharp acrylic nails (about 1.5-2 inches). While I have nothing against acrylics--I wear them myself--there needs to be a limit in a professional setting, especially when working so closely with a client's scalp and hair. She colored my hair without gloves, which already made me uncomfortable. Throughout brushing, coloring, and washing, my hair repeatedly got caught in her lifting acrylics. My hair was yanked out multiple times, and at points it was genuinely painful. Holding a brush seemed difficult for her, and the brushing was rough and uncomfortable. The shampoo experience was by far the worst I've ever had. Normally, that's my favorite part of a salon visit. Instead, due to her nails, she couldn't properly massage or clean my scalp. The shampoo barely reached my roots, yet my hair was pulled the most at the bowl. My scalp was sore for two days afterward, to the point where brushing hurt. I'm a mom of three and a full-time college student, so self-care time is rare. I was really looking forward to relaxing--maybe even reading--but it was hard to focus through the discomfort. On top of that, the stylist seemed mentally checked out, asking me the same questions twice and lacking awareness of the situation. When the service ended, she simply removed my robe and said thanks for coming. No walk-out, no product recommendations. I had planned on purchasing shampoo, conditioner, and heat protectant again, but I left without anything. I still paid for the service and left a tip. After taking a few days to cool off, I felt this needed to be said. This experience was unsanitary, painful, and disappointing. My hair turned out "meh"--the haircut felt rushed, I didn't get the layers I asked for, and highlights alone don't make up for the experience. I truly loved coming here, but after this, it won't be my salon anymore. If you come here for hair services, I strongly recommend choosing a stylist whose nails allow them to work safely, hygienically, and comfortably--preferably ones that can fit inside gloves.

When you walk in you will be greeted by Katie the receptionist offering coffee or tea. I have been…read morethere twice and will never go anywhere else for my hair again--they are just that good. Katie the stylist is so sweet, a great listener, and treats you like a friend. I've recommended Lux to my sister and a friend who both had different stylists but loved it just as much. Our hair has always came out healthy and beautiful, giving us a newfound confidence. They also price match their products which is awesome.

So very, very awful. I had to fade the color for a month, then spend the sane amount to get it…read morefixed that I paid to have it done (ruined) here. I had gone to this salon for several years. When I called the salon to tell them I was unhappy with my results they replied " ___ will make it up to you next time you're in)." This isn't the first time this has happened with a salon. Fool me once shame on you.... So, run, don't walk away. Janyl Tremblay

My mom and I have been getting our hair done with Jen for about 10 years now and couldn't be more…read morepleased! She always does exactly what we ask for and exactly how we like it. We live far away now (Seattle and Tacoma) but still take the drive to go get our hair done by Jen. Amazing

I went in for a cut and color with Jenny. She did a very good job and was a pleasure to talk with…read more The best part was that I didn't even feel guilty afterwards because the prices were very reasonable. Excited to go back.

Lindia is the NEW owner of Salon Boulay. It was so nice to see her for my "fix this Quarantine…read morehair" appointment yesterday (7/15/2020) I have been going to her for almost 9 years. She is, as always, amazing. I highly recommend seeing Lindia O. for your next haircut. .... She has also been cutting my husband's hair for just as long :) Lindia is doing everything right when it comes to Covid-19. Hand sanitizer available, hand washing, takes your temperature, makes sure everyone in the salon has on a mask, sanitizes everything in between clients and limits the # of people in the salon at all times.

Just had my hair cut and styled by Lindia. Omg it is so cute and just what I wanted. Very…read morereasonable in price.

Ibia is so good at what she does ! She went to hair school with my cousin and I have been going to…read moreher ever since ! I can't switch up. I've gotten so many different balayage/ color / haircuts and treatments she can do anything . She's very easy to vibe with I definitely recommend!

Everything about this place is amazing! Love the staff!…read more Definitely recommend all services!

Shoutout to The Parlor Salon! I had a wonderful experience there today. I have a disability that…read moremakes my head/body lean to the right and Salicia was amazing with accommodation. She walked me through each service every step of the way and made sure I was comfortable throughout. Going to the hair salon can me intimidating for me, but this made my experience so much better and I will definitely be back. (My hair also looks amazing!!!)

Everyone was super friendly, The vibe was super cool and as for the haircut i couldnt have asked…read morefor a better haircut, they cut my hair exactly how i wanted it i would recommend for men with longer hair.