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    Carroll Dental Care

    5.0 (1 review)
    Closed Closed

    By appointment only

    Services - Carroll Dental Care

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    8 years ago

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    Oldham County Dental

    Oldham County Dental

    1.0(1 review)
    0.4 mi

    If I could give 0 stars, I would…read more I'm extremely disappointed with my experience at this dental office. I arrived 20 minutes early for my first appointment of the morning, which was scheduled right when the office opened at 8:00 AM. I was then told by the receptionist that they do not accept my insurance. What makes this especially frustrating is that she rudely told me she had intended to call me before my appointment to let me know, but never did and that it was due to me filling out paperwork on FRIDAY when my appointment was MONDAY. I have six children (newborn twins, 1 yr old, 3 yr old, 5 yr old, and 7). I really dont have time for myself and I had to make arrangements for them in order to be able to make this appointment first thing in the morning. I made a significant effort to be there on time, only to find out when I arrived that I could not be seen. I was also told that I had submitted my paperwork too late for them to verify my insurance and give me a heads-up. I found that response very frustrating because the entire reason I chose this dental office was because I had done extensive research beforehand to make sure they accepted my insurance. I was told that the dentist who previously practiced there did accept Aetna but had since moved practices and no longer does. However, that dentist apparently still has the same phone number associated with online sources that indicate they accept my particular insurance. That information is understandably confusing for a patient who is doing their due diligence beforehand. I understand that insurance information can change, but I believe the office could have handled this situation much better. If they knew there was an issue with my insurance, a simple phone call before my appointment could have saved me the time, effort, and childcare arrangements it took to get there. What upset me most was not simply that they didn't accept my insurance--it was how the situation was handled. I left feeling like my time wasn't respected, despite making every effort to be there prepared and on time. I hope the office takes this as an opportunity to improve communication with patients. A little more consideration and professionalism could have made a very frustrating situation feel completely different.

    Carroll Dental Care - generaldentistry - Updated September 2026

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