They were suppose to diagnose my car. I called 3 x yhr 1st day and they didn't get to it. I called…read moreall day the next day someone finally called me back and they apparently went ahead and too it upon themselves to make a repair I never approved which cost over $300. I only saw a hose replaced and my car ran the exact same. Another mechanic helped as I broke down took one look under the hood my alternator was practically shredding. I won't ever go back there. Poor communication and admitted they didnt have time to "test drive it but up and down maim in front of their business to ensure it was working properly

We were camping at Summit Lake and our brakes went out. My husband called Don & Joe's and told…read morethem we were vacationing. They had us bring it in and had it done by the next day. They did a great job and at a very fair price. Wish we lived closer to bring all our mechanical needs to them.

only place I will take my vehicle! Preston has worked so hard with my car! they do whatever it…read moretakes to get you back on the road! They do excellent work and stand behind it!

Standardly, I try to do any and all work on my vehicle that I can. However, I recently found myself…read moreout of my depth. I initially called a bigger chain that I had some work done at previously, but they brushed me off right away. So, I decided to look for someone that would be able to help me. When I called and spoke with Preston about my problem he instantly understood what I wanted and then was able to quote me right then the rough cost of everything I needed which was very reasonable. He was able to fix everything for me and get my car back to me the next day. He did an amazing job! My vehicle is running great and I honestly believe I've found my go-to guy. My wife will be bringing her car to him if I can't do the work as well. He's definitely got a customer with us.

Ask to have new wiper blades, when I got the car back and used the wipers in the rain, the wiper…read morewas stripped from the motor spindle and was flopping around and couldn't see on the interstate. Took it back and they tightened it but then put it in the wrong spot and rubbed the paint off next to the windshield. Gave them another chance a year later on an oil change and they cracked my oil filter cap, it was leaking and also stripped and cross threaded all bolts in the skid plate.

I have been going there for the last 5 years for oil change and tires until the new owner took…read moreover. Have to change oil and it cost me $400 to the leak they strip the thread on the drain plug and oil pan.

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

The customer service within this company is unmeasurable. Prompt returned phone call when I left…read moremessage inquiring about needing some work done. Very kind and informative gentleman called me back and was able to get me in the next day for my repairs. I highly recommend their services and definitely will reach out to them first if ever needed again!!! Thanks!!!!!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Very knowledgeable and fixed my car with no issue. Diagnosed my car within an hour and fixed it…read morewithin 2 hours. Gave a very reasonable price and was always honest about the repair. Absolutely wonderful and gave a guarantee on his work. Wonderful guy and did amazing work. 10/10 all around.

My husband is a driver and uses IFix cars regularly for repairs and maintenance. Very reliable…read moreservice and repairs are done well. Great value. Very friendly staff. Thanks so much!

I have dealt with some shady repair shops who employ mechanics that drink, get high and do all…read morearound shoddy work. You will not find any of that at Brent Woolard's Fast Friendly Auto Repair. Brent is a local mechanic who takes his work seriously and not only does he do quality work at an affordable price, but he also guarantees all of his work. If something goes wrong with a part he installed/replaced, he will replace the part at no cost to you. Brent is an honest mechanic who will never try to sell you work that is not needed on your vehicle and if you need specialized work that he doesn't do, he will refer you to someone he trusts to do a good, honest job. Nobody, but Brent works on my family vehicles.

Brents been keeping me on the road since 1991 or 92 and in all that time with all my various cars…read moreover the years, has never let me down, not once. He has managed to surround himself with a team of people that listen to what he has to say when diagnostics are involved. They should, because Brent Woolard the best I have run into in the 50 plus years of trying to keep my baby's on the road. In fact my van goes in for service in 2 days and I can rest assured I'll receive a fair price and guaranteed work.