Capable and courteous staff who make sure you have all the information you need. The hygienists…read moremake sure youre comfortable and they are excellent. Staff seems to enjoy working there. Dr. Park is knowledgeable and up to date in the dentistry field. Dental work is pain free. I recommend Dr. Park; this is an excellent dental practice in every way.

On February 1, 2024, I had first visit with Dr. Park, with the intention of establishing regular…read moredental care. X-rays were taken and exam performed. After exam, a treatment plan was presented by Sam the assistant who did the X-rays. There were three columns of numbers on the plan; Amount--Pri Ins--Patient. I made it clear to Sam my health insurance would pay zero toward plan and she indicated zero ins was listed. The first procedure, deep cleaning half of mouth was listed, Amount $592--Pri Ins $0--Patient $444 . I agreed to this. (see image) I was very impressed with Dr. Park, so I called my daughter and recommended she visit and get current with Dental care. On Feb 15, I returned for first procedure, half mouth deep cleaning. While it seemed rushed the procedure was satisfactory. On the way out, the woman at the back counter demanded $592. I thought she was adding amount from first visit, as my understanding was that the fee was $444 for today. I thought she had added on the X-ray/exam visit and advised those amounts should be submitted to Insurance as they would cover that. I paid the $444 and left. On Feb. 20 my daughter went in for exam/X-rays. Sam presented her with treatment plan. It showed for four fillings, Amount $1332--Pri Ins $0--Patient $922. Sam clearly told her $922 would be her cost. She was happy all would be done in one visit. On Feb. 29 my wife received a text message demanding payment. As she had not been to the office in months, she called to inquire. On speaker phone I heard it was my account being referred to. I spoke up and explained to front counter lady that my understanding was the Patient amount $444 was the total and thought Office was granting write off as shown on plan. The front office lady then told me it was the office's "prerogative" which amount to charge. I immediately canceled future appointment. On Mar. 5 my daughter went in for her fillings. After having been told her total would be $922, she was charged $1332 on way out. Is this what passes for proper office procedures these days? Seems like bait and switch to me. If you elect to use this office (Dr. Park) watch out.

HIGHLY recommend! Our son has a Hollywood smile. Using the Parigini (Invisalign) system is worth…read moreit! His teeth look fantastic.

The most honest Doctor around hands down! No office I'd rather be in. Genuinely cares about his…read morepatients and staff.

We've been patients for over 10 years and I can't recommend him enough. He's the best and his…read moreassistant Kelsey is so sweet m. His entire staff is amazing.

Very friendly staff and accommodating. They squeezed me in and at the beginning of my appointment I…read moregot a call and needed to leave urgently. Not only were they okay with that, they had me reschedule my cleaning after the dentist saw me to another day.

This dental office really cares. Dr Torres is an amazing and knowledgeable dentist. I trust him…read morecompletely. The staff is also amazing. They all are so nice and actually care. I highly recommend this dental office.

I haven't been to the dentist in a few years, and after living in the area for almost two years I…read moremet Dr Torres and his staff during a wine walk and knew I had to come for a visit! The staff is very friendly and great at explaining things to you. Dr Torres is also super friendly and kind. The building has been updated and looks amazing inside. I also really like that the staff is super knowledgeable about not just the ins and outs of the office, but the procedures they provide. The hygienist, Cathy, makes sure you're comfortable and she does a great job at explaining what's going on while she's cleaning.

I'm genuinely disappointed to have to write this review after 15 years as a patient, but this…read moreexperience was unacceptable and, frankly, the final straw. Without any effort from your office to hear my account or offer even a basic acknowledgment of what occurred, I feel forced to document the facts here. This is part of a broader pattern that reflects a consistent and significant decline in professionalism and patient care. Your recent letter shaming me was despicable, short-sighted and indefensible, and only reinforced how unprofessional and poorly the office is now being managed. Since the departure of Dr. Lusby, a skilled, kind, and exemplary dentist, the practice has deteriorated from the inside out. What was once a patient-focused environment now feels impersonal, transactional, and driven by aggressive upselling just like a used car sales lot. My most recent interaction with your new dental hygienist (apx. 60 y/o, blonde - I was not given her name) was deeply unprofessional and rude. To characterize my behavior as disrespectful is simply untrue and clearly is projection. On the contrary, I remained calm and respectful throughout. Each visit increasingly feels less like healthcare and more like used-car sales lot. The constant pressure to purchase additional services like trays, molds, whitening treatments, unnecessary X-rays every visit, veneers, crowns, and costly memberships, is excessive, unwelcome, and inappropriate. I have never had a cavity, never needed braces, and have maintained consistent cleanings my entire life making me in the top 5 percentile of adults. On this particular day, I was scheduled only for a routine cleaning and polish, and I was clear that I was short on time. During the cleaning, the hygienist aggressively prodded my gums with a sharp instrument. I calmly asked her to "take it easy". Rather than adjusting, she became defensive and continued with increased force blaming it on my poor lack of care. Afterward, she proceeded to pitch two additional procedures, despite my earlier indication that I was only available for a clean and polish. When I politely declined one and said I would consider the other at a later time, she became visibly irritated. I chose not to engage in an argument and reiterated that I was there only for a cleaning and would seek a second opinion if needed. At that point, her behavior escalated dramatically... she abruptly stood up, threw her instrument down, and stormed out of the room, leaving me sitting there. After waiting a couple of minutes, I walked down the hall and calmly asked if she intended to complete the cleaning I had come in for. Her response was, "No. If you're not going to let me do my job, you can leave." When I clarified whether she was refusing to complete the scheduled cleaning I had come in for, she again told me to LEAVE. This came immediately after she had attempted to alarm me by claiming I had periodontal disease, sleep apnea and was a mouth breather. None of which are true as I previously completed a sleep study. Apparently now dental hygienists are allowed to give medical claims as an MD regarding areas of expertise they are not licensed for? Threatening me that I would lose all my teeth if I didn't act immediately, was the final straw. These claims were not only inconsistent with my lifelong dental history but were delivered in a manner that felt more like fear-based high-pressure sales tactics than legitimate medical guidance. Moreover, a second opinion from a different Dentist office confirmed I don't have Periodontitis. Shocking! The accusations in your letter, that I raised my voice (not close), arrived late (I was 4 minutes behind), disregarded staff time (actually disregarding mine), or improperly took photographs of office materials are inaccurate. The only photo taken was of the QR code displayed on your counter specifically for the purpose of leaving this review. Equally concerning is that neither of the dentists made any effort to contact me to discuss the situation or return my call. This lack of accountability stands in stark contrast to the excessive volume of automated emails, texts, and calls your office sends leading up to appointments, along with ongoing solicitations for raffles begging for more clients. It is also not surprising, in this context, that your office appears to have a revolving door of staff this I've gauged over the last decade shortly after Dr. Lusby's retirement. This practice has declined significantly, and I will no longer be a patient. I will also be transitioning my entire family elsewhere for dental care. Additionally, I will share this experience honestly with others, especially those new to the Tahoe area, so they can make informed decisions. I have never been treated with such disrespect. Furthermore, public acceptance here of facts and an apology from you and this dental hygienist would be the right thing to do. Let's see if you do.

I was visiting for the week from out of town. I had a filling pop out the first night in town, they…read morewere able to get me in immediately. I'm the biggest pansy when it comes to needles and really just being anywhere near a doctor - I let them know and they made the whole procedure relaxing and they were amazing. I honestly would consider coming all the way up for my own appointments in the future! Thank you to the whole team, you all were GREAT!!!

Dr. Schofield is awesome. His staff is very friendly and always pleasant. The dental hygienist I…read morehad was good at her job, gentle and not pushing things on me I didn't want. I would definitely recommend Dr.Schofield and staff.

I wish my insurance still covered them. I really like my hygienist. The people were so great. My…read moreteeth were so clean and it didnt feel like there was a film on them.

The staff are amazing. I've had my best teeth cleanings since switching dentists. Your teeth feel…read moreso great. They do a mouth cancer screening and have sleeping gas for those nervous patients. Mari is an exceptional dental assistant. She knows everyone and has a handle on all aspects of the business.

Jessica was super friendly and welcoming upon entering so that gave this place huge points for me!…read moreThe techs and the rest of the staff are also friendly but she shines at the front! Thanks for the good service guys :)

I was evaluated by Dr. Nelson today. My experience from the front office manager, dental assistant…read moreBrett, and the Dr. himself, could not have been better. Everyone was patient, kind, competent, respectful, and professional. I can honestly say that they all made me feel very comfortable. This is a very unique dental practice and I feel lucky to have found them.

awesome dentist, went in for a root canal. another dentist wanted to pull the tooth n charge me a…read morebunch. honestly wasn't about the money, anyways came in for the consultation where he told me i could have a root canal and save the tooth. Yea. this was a thursday i guess my appt was for monday. for four days i had to figure out how to say no. Sunday night i called left a message i got a sore throat sorry cant make it. I did go in, resigned to my fate. Couldnt believe how painless it was. So i found a new dentist. and boy do i have work for him. not alot but i aint ascared anymore. lol told them after i was done to check their messages. we had a moment.