[[HIGHLIGHT]]Brought my car in to get repaired and was welcomed by Julie Rodriguez.[[ENDHIGHLIGHT]] She took the information down and then Fernanda Manzo was the estimator went out and came back in with an estimate and we're on point with everything.[[HIGHLIGHT]]They kept me updated with emails from step-by-step from moving my car into the shop receiving the parts putting parts on painting and they let me know when it was ready for pick up three days before their estimated due date.[[ENDHIGHLIGHT]] That was awesome.When I picked it up I didn't even recognize it so I didn't go up to it until they took me to it. It was that good of a job. The paperwork was done very easily professionally and they made everything smooth. I would totally recommend them for any service your needs.Car looks amazing again thank you CARSTAR! And the price was very reasonable. read more

The whole process was seamless from the estimate, to the drop off, to the communication that was received while my vehicle was being repaired, very professional operation. I would recommend CARSTAR to friends and family or anyone in need of any body repairs. Thank you to the team!! read more

CARSTAR Avalon Rancho Cucamonga - Body Shops Near Me - Rancho Cucamonga, California

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Did a great job on the car. Insurance payment sent and accurate, no extra charges and was quick and efficient. Done exactly in the time quoted. read more

[[HIGHLIGHT]]Great customer service and great workmanship.[[ENDHIGHLIGHT]] They honored their warranty without hesitation and took great care of me and my car read more

[[HIGHLIGHT]]Bailey, Fernanda, and the team did a great job keeping me updated on the repair progress[[ENDHIGHLIGHT]] and the repair itself was on time and perfect. Thanks again for your work! read more

Good service and job with the repair, [[HIGHLIGHT]]great communication while my car was being repaired.[[ENDHIGHLIGHT]]

[[HIGHLIGHT]]i have been to Carstar 3 times now and it is always a pleasant experience.[[ENDHIGHLIGHT]] David is a wonderful estimator and explains everything thoroughly and listens to your concerns. read more

[[HIGHLIGHT]]The front desk was super nice and kept me updated along the way.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Shout out to Laura and Bailey.[[ENDHIGHLIGHT]] :-) [[HIGHLIGHT]]Fernanda, our estimator, was extremely helpful & answered all our questions.[[ENDHIGHLIGHT]] I would recommend Carstar. :-) read more

The service is exceptional all around. David was great to work with and got my car done in time and [[HIGHLIGHT]]Bailey in the front office was always friendly and helpful.[[ENDHIGHLIGHT]] read more

Excellent, exceptionally professional. Car looks like new. [[HIGHLIGHT]]All employees delightful.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I can always trust that I am taken care of.[[ENDHIGHLIGHT]] I have used them 3 times now with State farm. I have never had a problem with their work or their ability to get the job done safely. read more

[[HIGHLIGHT]]From the time I dropped my car off, the front desk staff assisted me with getting home with a uber.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]David and the shop kept me informed of everything.[[ENDHIGHLIGHT]] I picked up my car today and it looks amazing! I'm extremely satisfied overall! read more

I used CARSTAR in 2021 and needed a few things done to the same car it was a no brainer to come back to them. Very helpful, thorough and professional. I had a headlamp assembly installed for 1 side, and when I went to p/u my car it looked like both were brand new. They cleaned up the old 1 to match the new. Very thankful because they did not have to do that at all. Nice surprise. I recommend them for sure. THANKS!! read more

Got a few quotes. [[HIGHLIGHT]]David was the nicest person i met in my adventures.[[ENDHIGHLIGHT]] The people at the front desk were always cheerful and happy to help (Laura & Bailey ). Did a great job as well. Car looked as good as new. And they had the lowest quote i received out of the 4 local shops i went to read more

Carstar Avalon Rancho was great! [[HIGHLIGHT]]They were very communicable every step of the way with weekly updates.[[ENDHIGHLIGHT]] The work was very well done. We had the entire rear damaged by a city bus and now its looks as good as new. [[HIGHLIGHT]]And a very friendly staff. Dave and Bailey were amazing![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Such a smooth process, love seeing women in a male dominated field.[[ENDHIGHLIGHT]] Did not feel the need to call me dad since the girls were so thorough. Repair was perfect and lifetime guarantee. read more

My original encounter with Carstar was perfect 2 years ago. But things have changed for the worse since then. [[HIGHLIGHT]]I started a claim and signed them up as the shop for repair. 3.5 months later (and several phone calls to follow up from me) and they mention they forgot to submit an estimate to Tesla insurance.[[ENDHIGHLIGHT]] Once my insurance reached out to them they were able to complete the work in less than two weeks and the replacement bumper and finished work looks great. [[HIGHLIGHT]]Unfortunately both Carstar and my insurance were pointing fingers and blaming each other for the delays.[[ENDHIGHLIGHT]] To top it all off, they left me with a warped Tesla key. This experience left a poor taste in my mouth and is the result of the 2 star review. Craftsmanship deserves an A, but overall I was unhappy with how Carstar handled my repair and I cannot recommend them as a result. read more

CARSTAR Avalon Rancho Cucamonga - Warped key. Thanks CarStar! - Body Shops Near Me - Rancho Cucamonga, California

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Carstar provided great service with messages and updates along the repair. They even washed the vehicle.

[[HIGHLIGHT]]Staff was very professional and communication was very good.[[ENDHIGHLIGHT]] They used a part that I purchased separately and were able to work through insurance for reimbursement read more

[[HIGHLIGHT]]I was serviced by David Lutz from CARSTAR Avalon, he was very helpful, every question I asked he was very patient to explain it to me[[ENDHIGHLIGHT]],; [[HIGHLIGHT]]he gave me a call twice to let me know the updates with regard to my car repairs[[ENDHIGHLIGHT]], very happy with his service and the company he represents. I would recommend hi and CARSTAR Avalon from Rancho Cucamonga read more

Very good service! [[HIGHLIGHT]]Bailey , Laura, Brian and Fernanda were terrific![[ENDHIGHLIGHT]] I highly recommend this company!

If I can give zero stars I would I had my car repaired at this location because it was recommended by my insurance Co. it took 18 days and when I got it back it left me stranded Engine warning came on that the car needed to be turned off immediately I had it towed back to CARSTAR and they checked it and they said they didn't put a plug on correctly so it was leaking coolant Mind you, my car was in a front end collision and CARSTAR was supposed to do a great job they charged my insurance $12,000 for the repairs With that being said, one month later I get an oil change and the dealer states there's a coolant leak Needless to say I took it back to CARSTAR and found out the radiator needed to be replaced How the heck do you miss that????? So they "fix" it Deirdre, the manager first said they would take it to the dealer to get it done right So I pick up my car and now this morning notice my entire front bumper is scratched and there's dusty footprints and dust all over the door WTH kind of company is this? I am definitely calling my insurance to try to get them removed from their recommended list read more

CARSTAR Avalon Rancho Cucamonga - Looks like new - Body Shops Near Me - Rancho Cucamonga, California

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Came here due to it being one of the options given by my insurance. I definitely did my research before picking this place. Overall I am very pleased. The work was done quickly and it looked great. 1 thing I didn't like is that they replaced my windshield with an after market one but they claimed that was a call made by the insurance since they wouldn't pay for a Subaru windshield. So, assuming that's true, I can't be mad at them for it. My car was done writhin a week and came out looking like new. read more

I don't recommend this location for repairs. We got our Tesla brand new and it had dents. We unfortunately got stuck with it and had to depend on Tesla to fix the issues. Tesla of upland contracts with carstar so we had no option on who we could deal with. It took carstar approx 3 weeks and 4 try's to fix 1 of our rear doors. I was contacted 4 times to pick up the vehicle and every time I went to pick it up I could still see the damage. The frustrating part is every time I went to "pick up the car" they would always assure me that they did a "quality inspection" before asking me to come down. I had to drive 45 min each way to the location and back home everytime. I wasted a lot of time driving back and forth. Finally after the 3rd attempt at the repair they finally fixed the dent but then I got stuck with some sort of overspray on the door that was noticeable and had to take it back again. They finally fixed everything. Now, I've had the vehicle for maybe 2 weeks since picking it up and I am now noticing they got a few little scratches on the outside door handle, "not a huge deal" but annoying. But what I'm really upset about is the damage I'm now finding on my interior door panel. This place lacks professionalism, customer service and care. They really just try to do the bare minimum to get by hoping the customer doesn't notice what they don't fix so they don't have to fix it. read more

CARSTAR Avalon Rancho Cucamonga - Damage (deep scratches to interior door panel) - Body Shops Near Me - Rancho Cucamonga, California

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Tesla Upland had us come to CARSTAR to resolve some paint and body fitment issues on our 2023 Model 3. The repair experience on a new car was not a pleasant one for us, but Jerry, the General Manager, really changed that. We had a minor rear bumper issue after the repair was completed. Rather than arguing with us, Jerry said no problem, took the car, and adjusted the rear tail lamp/bumper within 15 minutes as we were waiting. Jerry, thank you for your amazing customer service! I hope you get more team members with that same passion. We hope we don't have to return (since it'll mean we were involved in an accident), but hope you'll still be around if it happens. read more

I took my car for an estimate for a scrape on the front bumper of my Rx 350 Lexus to CarStar Avalon collision and I had the pleasure to meet with Manuel Cruz, Estimator. Manuel was professional and went above and beyond in providing the best customer service and was able to get my Lexus fixed, immediately. Thank you Manuel and CarStar Avalon for the great experience!! read more

[[HIGHLIGHT]]Very disrespectful and bad customer service when I went to upland to service my car[[ENDHIGHLIGHT]] they send me there idk why they have that bad tesla certified. I don't recommend this business read more

I had to take my new Tesla here because of paint imperfections. I picked up the car in the evening (after 5) and noticed new scratch marks. Selena was great - she sent it back and had it fixed. I didn't realize until daytime that there were more new scratch marks, paint imperfections, and CLEAR COAT DRIPPINGS. I decided not to take it back to Carstar because I don't want to deal with subpar work so I'm going to get it fixed, somewhere else, even though CARSTAR did the damage because the quality of their work is JUNK and they clearly do not check to ensure it's done right. Unfortunately, Tesla Upland Service Center has a contract with Carstar so keep in mind you have to go with Carstar for paint issues and minor repairs. Change your service center to Tesla Riverside to avoid going to Carstar Rancho. Maybe you'll get quality service at a different location. read more

My friends warned me, AFTER The estimate was agreed ,, AFTER the vehicle was dropped off,, AFTER the rental car was taken, A CLEVER ADDITIONAL CHARGE OF $450.00 was added!!! [[HIGHLIGHT]]What a disappointment to what I thought was a good place.[[ENDHIGHLIGHT]] read more

Took my car here after I got rear ended. I was quoted to get a REPLACED rear hatch because the damage was bad. Once I agreed to the work, Cuco called the next day saying they were just going to repair the metal on my damaged hatch. I told them I don't like that and I would feel better with a new one. Ultimately they told me there was none in stock so it could take months. Cuco promised it would come out completely, so I told them if I'm not happy Cuco would replace it with a brand new lift gate at their expense. Cuco promised it would be best to have them repair it so I relented. Upon pickup, which I was called at 11 am to pick it up by 4 on a Friday with no warning it would be done early. When inspecting the work I got told everything was fine and I was over inspecting it. They tried rushing me out. I found bare metal that was not painted and they tried saying it was wax on it. Took it home and looked more and it was raw metal. Had to waste my time to drive back to have them correct it. Now not even 6 months later after hand washing my car, which is all I've ever done with it, I found the bondo they put on the car cracking at the repair point. Going to have to deal with it on Monday now and test their lifetime warranty. Overall, extremely dissatisfied with this business and having to take a third trip to this place in 6 months. read more

CARSTAR Avalon Rancho Cucamonga - Cracked at the seam. One side higher than the other - Body Shops Near Me - Rancho Cucamonga, California

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I wouldn't recommend this place for car repairs or even if Tesla sends you here. My brand new Tesla had to be take here for a passenger door repair and a minor paint scratch near the roof. Tesla subcontracts this place, unfortunately, so we had no choice. First, Carstar said they would provide a rental car from Enterprise which was great until we got to Enterprise only to learn that the manager or CFO had not approved our rental. We waited almost 2 hours and had to complain to Tesla, who had to provide an Uber to take us back to Tesla SC and a loaner car. We felt bad for the Enterprise worker who had to follow up with Carstar for us and was answered rudely by the receptionist. This was already the start of a bad experience. For our car repair, Carstar did a horrible job. They were only supposed to repair the rear door but we found that the hood (frunk) was scratched and damaged, the cowl grille was removed and replaced, and there was also damaged on the rear door that was not supposed to be touched! Makes me question whether they actually repaired the right door. We reported this to the Tesla manager who said he doesn't know what happened. For Tesla not to be on top of the work that was done to our car is unacceptable- the fact that the shop touched the hood was clear and was IN THE WORK ORDER FROM CARSTAR. Lucas from Carstar also was defensive and did not want to acknowledge what had been done to the car. He was rude and hung up on my husband. The work order clearly stated that the shop worked on the hood and the damage that we saw confirmed this. We have to take days off of work to drop off the car and pick it up. This is COST. We're not going back there ever and let them touch our car again. I would NOT recommend this place to anyone who needs repair through their insurance or through Tesla. This place is unprofessional and is run poorly. read more

CARSTAR Avalon Rancho Cucamonga - Body Shops Near Me - Rancho Cucamonga, California

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Great service coming here! Robert took really good care of my Tesla model X. I came back here for some warranty paint work on my front bumper. Not only did they repair/repaint that side of the bumper, but they also repaired all the rock chips and repainted my entire front bumper. It pretty much looks like a brand new bumper now. They also provided a loaner vehicle. I would highly recommend this shop to anyone! Very friendly and outstanding service! read more

I damaged my teslas undercarriage causing the bottom panel to tear off from one of the corner bolts. During the inspection they took it in to look at the extent of the damage. He was able to repair it then and there at no cost. [[HIGHLIGHT]]Appreciate the honesty and friendliness.[[ENDHIGHLIGHT]] I would go back for repairs in the future read more

This place has great customer service and gets the job done in a timely manner. Cuco was very helpful and explained to me everything he would be doing and how much it will cost. They breakdown the cost of everything before they start. The repaint repair they did was amazing to my tesla model 3. Very pleased and recommend read more

I heard about this place from my Mercury insurance rep. I'm a perfectionist when it comes to any work on my car. I focused on the negative reviews and I have to say, I'm eating my words right now. Front desk very helpful. Manuel checked in with me to let me know updates on my car and I was receiving texts updates. Communication was on point! I pick up my car and I'm so happy with how it looks, excellent!!! They washed her and did the inside too. I definitely recommend this place and if I ever have the need again, I'll be back. read more

I had warranty work done on my Tesla. I was a little nervous dropping off my brand new car. Cuco was the advisor and answered all my questions and put me at ease. He estimated the job would take about 2 days. I thought he was being generous and I assumed it would take more than 2 days because they were definitely busy. I was offered an Uber home or a rental. I opted for the rental and Enterprise picked me up about 10 minutes later. On the second day, Cuco called me and said the car was done. I was able to leave the rental at Carstar and get my Tesla back. Cuco made sure to walk around it with me and ensure all work was satisfactorily completed. It looked like new! Hopefully I won't need them again, but if I do, my car will be going back to Carstar! read more

Wow wow wow this place is not the go to for car work at all! I do not Knw how Tesla uses these people to fix their vehicles, it is completely mind bottling! So I take my car here and long story short they ruin the vehicle even worse then when I first brought it in. They were very sloppy with their work and very quick with trying to get me out. As if they wanted it in and out asap! Which I don't blame from a business perspective but also deliver the quality along with it. They painted several scratched areas over that the vehicle which it had when I first bought it and one being the hood. Wow it looked better before with chips then after with all the swirl marks they left. And the Cuco gentleman agreed with me it was bad and agreed to fixing it again! They told me take the car home and bring it back after I make another appt. That right there made me a lil upset cuz I work a lot and don't have time to be coming back and forth for their mistakes. Also I get in and see the roof glass on my car was cracked too!!! So I go back in and talk to Cuco or whatever his name was and he said ohhhh we didn't do that you need to talk to your Tesla rep and get it resolved we have nothing to do with that. Kinda insinuating that I did it I felt and was pretty rude and not professional at all. So I didn't want anything to do with this place after that but Tesla said I had to go back so I tried it out again and made the appt. This time I get to there and request not to deal with Cuco dude but sure enough he's the only guy working and I had to. Long story short u can feel the tension between us, him knowing I didn't want to deal with his unprofessional blank! Then he tells me ya we can fix the swirls but you need to make an appt to do so and we don't have you in our system today so you would need to come back in two weeks... I was done after this I told him and Tesla I'm good i refuse to drive back to this horrible place of business if that's how they wanna treat me after ruining my brand new car! On top of all this they left bondo residue everywhere and I still two months later need to get their sloppy work fixed! I'll post some images but they do not do the justice of how horrible it was. Learn how to treat customers yall! Don't accuse them Cuco, hopefully a lesson has been learned but I don't see that happening. I hate leaving bad reviews but this place deserves it for sure! read more

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The entire staff was very friendly and super helpful. I had some light scratches on the paint of my new Tesla 3 and I brought it in to get it checked out. They were able to repair the scratches, explain what was done, wash my car, and get me out in about an hour! From the guys who checked me in to the girls at the front desk, to Cuco, who walked me through the process, I was incredibly impressed! Highly recommended! read more

I highly recommend Carstar starting from Cuco our service advisor, including Julie and Jackie at the front desk. First of all, I was hesitant because I was like everyone else thinking "should I drop off a week old new vehicle? " I was a bit worried until every question I had was answered. Cuco was very understating and clearly listened to all my concerns and was very patient. I'm sure everyone had an experience where a service technician is ahead of you and just says ok anything else? However, Cuco anticipated ahead of time and provided accommodation of a loaner vehicle and kept me updated throughout the day. It was a seamless experience and a job well done on my brand new Tesla. Kudos to Cuco and the team. I highly recommend Carstar and give them 5 stars all the way! read more

Came here to get my Camry repaired, and usually after an accident it is just a headache. That was not the case here, from the beginning karla at the front desk greeted me offered coffee and helped me with my rental. My service advisor manny was very helpful and informative throughout the whole process. God forbid I'm ever in an accident again I know where I'm coming read more