I would not go there again EVER my car was sitting for 20 days. My car was there . We picked the…read morecar up and the hood had smeared paint and some dings on the fender and who knows what else, my car has to go back to another body shop after they were through with it. They also told me I would give get my car sooner if I gave him 10s and yes'. I would give a 0- if I could.

Beware this business is no longer owned by SAM" after spending close to $20,000 dollars restoring…read moremy Buick grand national, one month latter my hood trunk are bubbling up, and both steel bumpers are rusting, I live exactly 2 blocks from this shop n is the only reason I chose this shop because of reviews n sams respect, person I spoke to this morning told me Sam no longer owns business only property, so I will have to sue Sam personally! Do yourself a favor find any other shop but this place unethical rude n unfair business practice, when you buy a business you buy all warranty work unless you change the name witch has not been done! Well this is why the department of consumer affairs have been put in place to protect us the consumers! We all read reviews today before we do almost anything so this is why I'm taking my time out to warn others!!!! Jade kot

Amazing work and customer service, I highly recommend this…read moreshop. Paint is perfect, great price as well

After researching and comparing quotes from various authorized and non-authorized Tesla repair…read moreshops, I decided to visit Kings Auto Body in Westfield to avoid the hassle of insurance claims and pay out of pocket. Surprisingly, a few shops even refused to repair my Tesla Model Y wheel arch quarter panel. Since King's was on their way to my sister-in-law's place, I gave them a chance. Alex and his team were incredibly professional and efficient. They managed to fix my car in one day before their vacation, which was a huge relief. The job came out perfectly, and the service was excellent. They were honest, reasonable, and transparent about the pricing. It's no wonder Tesla insurance is so expensive. King's provided a high-quality repair service at a fair price, which is a rare combination in the automotive industry.

I brought my car here after an accident that damaged the hood and front end. I paid $3300 for the…read morerepair. When I picked the car up, I later realized the hood had been repaired rather than replaced, but that was never clearly explained to me. The hood still had alignment and latching issues after pickup. I was later charged an additional $400 to repaint the hood. Even after that, dents returned and the right side of the hood continues to sit uneven. After spending $3700 total, I am still dealing with the same hood problems. I expected a proper and lasting repair.

I've brought my vehicle in several times, these mechanics are top-notch, affordable outstanding…read moreservice! The staff was attentive and helpful, making my experience exceptional.....Thank-you Guys

My experience -- professional, fast and good quality service. Their estimator and front desk staff…read morewere friendly, reasonable, and super courteous. The place looks nice and clean. They use an AI-based automated system to keep you informed of every detail and there's also a "human in the loop" to ensure you get a great customer experience and don't have to deal just with a machine. Appointments were easy to arrange online. And to top it off, you get complimentary ride service from/to the shop. Excellent value for me. YMMV.

Chose this place to get the wife's Mach E repaired because they are in the State Farm network, and…read morealso they are authorized Tesla repair so figured they can handle any unique features of EVs. Repair looked good to me.. paint quality and panel fit looked exactly as expected. Its a large professional looking shop, that seems to be quite busy. Waiting room inside with coffee. Repair quality looked good. Couldn't see any issues, and paint quality seemed fine. Rental pickup/ dropoff is easy as the Enterprise guy comes to the shop to drop off the car. Drop off did take some time (I think at least 10min to wait for the guy to show), but return was really easy... just leave the key at front desk of the body shop. Only complaint is that it too much longer than expected. Was promised 1-2 weeks turnaround and turned out to be almost 3. And last few days I had called to find status and was told its just being detailed, but it still took a while. Which is a little strange.

Had to get my car fixed and decided on K&L in Somerville. Overall good experience and would…read morerecommend. They were very thorough during the inspection and handled everything with the insurance which was nice. Overall did a good job with my car, my only issue was that when I went to pick it up, there were a few minor things that were missed so I had to leave my car and pick it up another day. Better attention to detail when delivering a final product would have made this a 5-star experience. But when I did point out the minor things, the team at K&L were apologetic and fixed it right away. Thank you!

Great service.. body work done beautifully and on time. Kept me informed at all times. Highly…read morerecommend

Frank, Tom, Jessica and the entire staff always go above and beyond to ensure that their clients…read morebest interests are at the center of everything they do. They are always honest, forthcoming, and accountable when it comes to their customers. The quality of their work is exceptional And they treat their customers with the utmost honesty and respect. Without hesitation, I highly recommend them for all of your auto needs

I went for my inspection. The staff were very friendly and helpful. It was very easy to make an…read moreappointment.

So an update here - as mentioned in my previous review, I am a youtube trained mechanic…read more My 2016 WRX air conditioning died on me. I did what I knew how to do, replaced o rings, recharged it etc, and that kept it going a little longer, but eventually it just went kaputski. Call early on a Thursday morning to say that I want to bring the car in, but need it back in time to take a road trip next week. Drop off 8am. By 9am I have a diagnosis. It's a bad diagnosis, but it's accurate - my compressor died. They get the part and have it done and ready for pickup by 12:30 the same day. Is their rate a little higher than some other shops? Sure. But you can have your choice of two of the three: cheap, fast, good. These guys are fast and good. I can't sing these folks praises enough - and as someone who loves my car, I do not trust it to many places preferring to do maintenance and simple fixes myself. Gary and his team are amazing.

I've never had an issue here. Found this shop by accident. I've found service to to be prompt,…read morehonest, and fairly priced. They get me in quick, so much better than the dealers. Employees are nice. Zero concerns, thanks!

The Best auto mechanics Great honest serviceread more

So my car which has 334K miles on it blew a spark plug/coil while I was out in Perth Amboy NJ this…read moreweek. I live all the way in Brooklyn NY and asked a local business owner if they could refer me somewhere I could trust to get me back on the road. They referred me to Direct Drive Diagnostics and when I got there, Thomas literally stopped what he was working on to assist me. This is arguably one of the best mechanic experiences I've ever had. Lisa the office Manager was a sweetheart and Thomas and his partner were able to assess what was wrong, and get my car up in running in roughly under 40 minutes. They were honest, hospitable, all had a great sense of humor and I felt welcomed and comforted that everything was going to be resolved. I highly recommend this place and even living in Brooklyn will bring my car back there moving forward because of how great and reliable they are. Just want to say thank you so much to the entire crew there for getting me home safe and with a feeling of integrity in their work and trust. Kudos to this place, I love them! Eva M. Iadarola