Marco and his team were great to work with, and they did a beautiful job on my baby!!!!read more

Based on my interaction with Star Body Works, I question their ability to repair Teslas at an…read moreaffordable cost. I dinged my rear door a few weeks ago - nothing major, but body work can be expensive. Tesla in the Bay Area gave me an estimate for $4,200. I thought surely the job would be cheaper in Southern Oregon since body shops don't have a captive market like Tesla, and Southern Oregon labor rates should be dramatically lower than the bay area. I guess I was wrong since Star's estimate was 50% more expensive than Tesla San Jose. Why? Star's estimate included significantly more labor hours, including for portions of the car nowhere near the site of the damage. That's a head scratcher. In addition, I suppose it's possible Tesla has access to technologies not available to Star, but this is body work on a rear door we're talking about - nothing requiring exotic technologies. Anyway, lesson learned. I'll take my Tesla down to the bay area for the work with the satisfaction that the work is being done by the manufacturer and I'll save over $2K in the process. Oh, one more thing. Star Body Works posts in public view their labor rates. Bonus points for transparency. That said, they have two sets of published rates - one set of rates for normal cars and one set for "Luxury & EV cars" which are about 35% more expensive than the non-luxury cars. Why? If these cars are more complex Star should simply use more labor hours than the simpler cars. Why charge a substantially higher labor rate for paint, body, mechanical, etc.? This makes no sense. These guys might be great. I'll never know. But if you own a Tesla (or perhaps a "luxury vehicle") you might want to look around for a quality job at competitive rates.

Very pleased with how they fixed a bad scratch on my car's back gate. Service was quick,…read moreprofessional and at reasonable price. They also provided me with a small jar of base paint in case of future scratches.

Einstein (Me) put a couple of long scratches in my almost new 2023 F 150. I assumed any body work…read morewould run $1,000.00 and up. I paid a fraction of that amount, and no longer fear having body work done. Anderson's did great work, I left really happy!

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

these people are terrible and have no sense of ethical business! my bf brought in his jeep bc it…read morewasn't driving normal. it sat there for 2 hours and then they insisted on keeping it another day. little did we know that is how they loop you in to rip you off bc at this point they hold your car hostage unless you pay a $150 diagnostic fee he never ever wouldv'e consented to! swtich and bait. he needed a new alternator and they priced him A $900 for an alternator!?! turns out that they were saying that had to remove and refill the AC etc.. and when he said no way can i pay that @$900 we dont have that kind of money they immediately didn't need to do the AC and dropped the price to @$700! at this point trust is breeched because they originally just said we had to remove the AC to install it and the do not credit the $150 diagnostic (that he never agreed to ) towards the new $700 bill that he was quoted (which he would never pay!!! ) they held his car hostage and refused to release it unless he paid the money that they extorted from him and he never signed. they kept saying that they made a 'verbal agreement' but when we asked for paperwork that he signed saying he consented to the diagnostic they had nothing and kept saying verbal agreement! highway robbery. then we called TNT automotive they came right to him, quickly installed the alternator and gave him an awesome honest fair deal , and the whole job including parts was @$320!!! done in an hour. the kicker being that TNT told us that they would've credited us their diagnostic towards the bill! worst customer service at rogue automotive ever and when he went in to confront him about never signing anything for the $150 diagnostic they refused to take any accountability and threatened to call the cops. gaslighting after exploiting people for money. rogue automotive are crooks.

This review gives me no pleasure to write given that in the past I have written an excellent one…read more I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family…read morein Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape!

Had 2 vehicles worked on. Top was rusted on one, good job on the repair and special paint on the…read morewhole vehicle. Other vehicle had trunk painted and was able to color match very well. Great price.

This place is the best! I had a hit and run and my insurance did not cover it and I went to other…read moreshops and they were charging me so much money. I came to Roman's auto shop and they did an amazing job.

We are a transmission shop from California, our customer broke down in oregon with a faulty cooler…read moreline clip that left the customer stranded along side the road. The vehicle was towed into Dustys transmission and they were able to fix the problem, and get the customer out the next day. Dalton and his crew are professional and efficient and I would recommend them to anybody with transmission needs. Thanks Guys we appreciate you! Hartnell Transmission

Great job diagnosing my problem and it wasn't even transmission related. I was traveling through…read moreOregon and I got stranded in Medford. Tony and Jay went out of their way to help me with my van and get me on the road again quickly. They saved my vacation! Thanks again.

These guys are great Gene C in service is professional and his customer service is outstanding. He…read morereally cares about you and your car. Always a pleasure to come here cause we know we would be well taken care of. 10 stars for sure Even the techs are great and the girl in front desk.

To start off, this was my fault, but how they handled how I wanted to fix this was worrisome. I…read moretext to check on a car I wanted to buy, and the sales professional accused me of waiting to make another fraud check and when i went to the GM, he directed his sales manager to contact me, The GM himself, couldn't take his time to contact me. With that being said, Mitch Parker, thank you for not making this a priority and giving another unnamed dealership a chance to gain my business.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.